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Sitetracker is actually one of the best platforms I have used over the years. It has helped me a lot in giving a full report of my site, which is accurate based on comparison with another related platform.
Sitetracker helps me to manage my site without many issues also Effectively I like the user interface, which is very easy to understand and it makes my work easier. Review collected by and hosted on G2.com.
I don't know if there is something to dislike about Sitetracker Review collected by and hosted on G2.com.
16 out of 17 Total Reviews for Sitetracker
Overall Review Sentiment for Sitetracker
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I do like the ability to customize, I would like to start our org over though Review collected by and hosted on G2.com.
When they deploy "fixes" and say that they have tested them but it does not seem to be the case .. also it would be nice to get a heads up from ST team vs our users letting us admins know
Also please give us the ability to rename tracker fields it is helpful with a big complex ORG to reuse fields on project templates, not being able to REALLY confuses the users, Admins get it , users do not!! Review collected by and hosted on G2.com.
It's an intuitive tool, and since it is based on Salesforce, has very powerful data analytics tools and is super customisable. Training and certification courses are available which is helpful, and there are a lot of system admin tools available as point and click which makes customisation accessible without coding knowledge. Review collected by and hosted on G2.com.
Self-service support is a little lacking - although it is based on Salesforce and a lot of the common errors can be solved using Salesforce-developed support resources, I have found it difficult to differentiate between a SiteTracker-specific problem vs. a general Salesforce problem. The community page is great to sift through user-submitted questions, however not every feature/standard object has content available to review. A more comprehensive resource library to allow for more self-service support would make this platform that much more compelling to me. Review collected by and hosted on G2.com.
The listen to customers. When I started using Sitetracker, many things were missing from support and features. They have greatly improved support as well as the product! Review collected by and hosted on G2.com.
The upgrade process. It takes months to get basic fixes if an upgrade is required to address them. I.e, Issues with trackers are mainly addressed with future upgrades. Review collected by and hosted on G2.com.
It's easy to use and highly adaptable because it's built on the Salesforce platform, where you'll find robust data analytics tools. The availability of training and certification programmes is useful, and the widespread availability of user-friendly, point-and-click system administration tools makes adaptation possible even for those without extensive experience with programming. Review collected by and hosted on G2.com.
However, I have found it difficult to distinguish between a SiteTracker-specific problem and a general Salesforce problem when using the self-service support. This is despite the fact that SiteTracker is based on Salesforce and many common errors can be solved using Salesforce-developed support resources. Review collected by and hosted on G2.com.
They are incredibly flexible to customize whatever we need. They are very customer focused. Review collected by and hosted on G2.com.
Our customizations are through a dedicated resource, which is expensive. However, after dealing with other system experts and contracted employees, we find value in a resource tied directly to Sitetracker. Review collected by and hosted on G2.com.
One single source of truth, dynamic trackers, dashboards and reporting Review collected by and hosted on G2.com.
Work Management system is still in early development compared to other systems. Basic functionality is very good but missing finer touches. Review collected by and hosted on G2.com.
I like that sitetracker is a swissarmy knife. It has a mapping, grid updating, project management, and asset management in a single tool. Review collected by and hosted on G2.com.
The implementation team could be better. Review collected by and hosted on G2.com.
The project management suite is the best. No more decentralized excels and dashboards, everything is in one place Review collected by and hosted on G2.com.
It doesn't allow to invite teammates which could be useful Review collected by and hosted on G2.com.
