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32 SiteLock Reviews
Overall Review Sentiment for SiteLock
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they seem to know their job sales does atleast , Review collected by and hosted on G2.com.
their contracts,
their greediness , their cancellation policy in short , don't get involved to begin with Review collected by and hosted on G2.com.
SiteLock really gives you peace of mind. Once you have it you don't have to worry about someone hacking into your site or plaguing it with malware. Review collected by and hosted on G2.com.
It's a little confusing to set up, especially if you're not too technical savvy and don't have any technical people on your team. Onboarding could be better. Review collected by and hosted on G2.com.
The customer service is outstandingly personal, detailed and efficient. Overall, I've received an excellent service. The control panel is very extensive and easy to navigate therefore making it extremely user friendly for us and our customers. Review collected by and hosted on G2.com.
For the purpose of reselling, set-up within WHMCS was very long winded. I believe the 'Prevent' product should already come as a bundled option, rather than us bundling two products (11381 SCAN & 11383 WAF) together inside our WHMCS to provide 'Prevent' to our customers. Review collected by and hosted on G2.com.
We have been setting our clients up with SiteLock's scanners for a couple of years now, and have nearly 100 clients using this solution. It's extremely helpful in ensuring security, and their team is very reactive. Review collected by and hosted on G2.com.
I have no issues with the SiteLock platform. Review collected by and hosted on G2.com.
I had a quick issue that required the need to have called them - not only did I get someone to pick up right away, she was knowledgeable and made the process easy. My issue was resolved in under 5 minutes. Fantastic customer service which is almost as important as the product itself - thank you! Review collected by and hosted on G2.com.
The learning curve was a bit steep but comes with the territory. Review collected by and hosted on G2.com.
It is low-cost way to add an extra layer or security to a site for you and your customers. It is really quick and easy to get a hold of support regardless of how technical or simple your question is. There is always someone there to quickly answer your call and help you with your inquiry. Review collected by and hosted on G2.com.
At this point no specific dislikes. No major or consistent issues have been reported by customers. Review collected by and hosted on G2.com.
It is a comprehensive tool and is a one-stop solution for all cyber security needs of companies Review collected by and hosted on G2.com.
Nothing in particular, it is a great product for large companies Review collected by and hosted on G2.com.
service provides some useful, albeit rudimentary, information on web site health Review collected by and hosted on G2.com.
Sitelock may perform a useful service, but be wary of giving them your credit card information.
When you sign on for the paid service, Sitelock:
1) hides (makes it difficult to find) the fact that they default auto-renew (you can't sign up without agreeing to have them automatically bill your credit card every year);
2) hides (makes it difficult to find) how to stop auto-renew:
a) you can't just stop auto-renew from your billing panel, the way you can with reputable businesses;
b) you have to hunt their web site for a link (in extremely small font) to the page which contains instructions for cancelling;
c) when you get to that page, turns out it's the 5000+ word "Terms of Service" document which you have to scour to find the - get this - PHONE NUMBER - you then have to call and get put on hold (or if you like, they will call you back 3 days later.) Once you finally get through, you have to jump through a lot of security hoops.
All that just to cancel the service.
Their product may or may not be OK, but be forwarned that with Sitelock, it's not easy to get out once you're in. Review collected by and hosted on G2.com.
Sitelock keeps me and my customers safe from unsavory cyber attacks and malware. Review collected by and hosted on G2.com.
However, it's pricey. What's more, I don't feel engaged in this service at all. Without having any control over the process, it sometimes feels like I am only paying for the logo on my site. Review collected by and hosted on G2.com.
A easy to use product with a great dashboard that has full of intuitive insights. Review collected by and hosted on G2.com.
Partner portal can be improved for them to manage there own orders. Review collected by and hosted on G2.com.
