SiteLock Reviews & Product Details

I appreciate Sitelock for its malware detection and removal capabilities, various browsing frequency settings, and enabling DDoS and junk mail protection to the website's firewall. Furthermore, SiteLock's provision of SSL certification and compliance services such as HIPAA and PCI-DSS are additional factors that contribute to my positive opinion about the company. Review collected by and hosted on G2.com.

While evaluating the security services of the Sitelock website, we experienced problems in cases where some of the traffic allowed by the website is blocked by the website's firewall. This has led to some glitches on our website and affected the user experience of visitors. Review collected by and hosted on G2.com.

The dashboard gives you an overall picture on current status of your website health along with visitor log and location status. If only they could make these reports downloadable it would be even better. Review collected by and hosted on G2.com.

The setup process is very complicated. The requirements are not very clearly provided making it difficult to get it running, immediately. The customer service is just ok. The report & dashboard doesn't really makes it clear on what Sitelock is working on Review collected by and hosted on G2.com.

At this point - absolutely nothing. Just a very frustrated paying client with a critical security issue and an inability to find anyone to assist me. Review collected by and hosted on G2.com.

ZERO customer service. Forget about how critical your issue is. You will NEVER get them over the phone. You will wait - literally - for HOURS. Review collected by and hosted on G2.com.

We tried canceling the account multiple times a few months ago, and they kept charging us for the account. We could not get a hold of our representative who signed us up and tried emailing support and got bounce-back emails from the support email address. Review collected by and hosted on G2.com.

The service is not very helpful and they keep charging you even after you try and cancel. Review collected by and hosted on G2.com.

They were able to create filter around their site and was easy to manage it Review collected by and hosted on G2.com.

Minor bugs that they reported, I never really got into the details Review collected by and hosted on G2.com.

Can speak to a live person rather than email or chat like other companies Review collected by and hosted on G2.com.

Horrible set up process. Once you pay, hard to get a hold of anyone Review collected by and hosted on G2.com.

There isn't anything that I like about this product. Review collected by and hosted on G2.com.

- Our website was infected with a virus and Sitelock didn't catch it.

- Tried to restore from a previous backup (backup status was "GOOD") but in fact backups haven't been running in a long time due to a size capacity restraint (not sure why the backups would be green and state "GOOD" when backups aren't going through)

- Tried to escalate the issue with Sitelock to say we needed to restore the website from a previous date but the restore kept failing. They said they would escalate this but I didn't receive a timely response - I had to wait about a week.

- Tried to restore our website to a previous version but it got stuck (the status was frozen as "IN PROGRESS"). Called Sitelock and they said they need to escalate this to their development team (who customers can't talk to) and they work a set schedule (not 24x7). Still waiting for a response from them...it's been approximately three weeks since the original issue Review collected by and hosted on G2.com.

That they appear to be going out of business. Review collected by and hosted on G2.com.

Completely inneffective, even when you pay the ridiculous price for the premium package. The product does not protect you from getting hacked and when you do, the SiteLock technical team compounds the damage instead of fixing it. Then want's to add more charges for actually fixing it. But nothing compares to the problems that SiteLock creates itself. It randomly moves content to their CDN which breaks links, and conflicts with SSL, so your site goes down. Hosting tech team can fix it, but it will inevitably happen again and without warning. Review collected by and hosted on G2.com.

The company is unethical and not worth the money Review collected by and hosted on G2.com.

I agreed to a 12 month subscription 5 months ago with SiteLock due to my hosting service not being able to connect them properly to my Managed WordPress website.

Ok, no problems. So I want to transfer the subscription from one site to another as the old site was killed for a new site after 5 months of use. Ok, no problem another 7 months to go.

NOPE I have to sign for another 12 months of service. I asked why, they said it is in their term, of service that a new site is a new service. I reviewed the term of service with them on the phone and it is not stated that a transfer of domains starts a whole new service, not even covered. So I am forced to agree to another 12 months illegally breaking their term of service with me. That to me is a major breach of ethics for a security company. I can not trust that if a digital breach occurred I that I can trust their terms of the agreement for their liability.

On top of that, I see I have to request 30 days prior to the contract ending that I wish to terminate the contract before renewal. I said, OK start the new 12 months and I am officially declaring that we will not renew. I was told I could not do that as it has to be 30 days prior. (Me venting - Not 365 or 29 days, 30 days exactly prior). I pointed out to the manager that she does not even know her terms of agreement twice and that I was not pleased at all. I would probably stay with them if they honored their agreements.

This company has a decent product but they are unethical. I do not recommend you using them because of this.

11. Term, Termination and Automatic Renewal.

(a) Term. The term of this Agreement shall commence upon the execution of the Registration Form (“Activation Date”) and, unless earlier terminated as provided herein, shall continue for twelve (12) months (“Initial Term”). The Initial Term and each Renewal Term shall automatically renew for addition twelve (12) month periods (each, a “Renewal Term,” Renewal Terms and the Initial Term shall be generically referred to each as an “Annual Term” and collectively as the “Subscription Term”) unless either party gives the other notice of non-renewal Thirty (30) days prior to the expiration of the then-current Annual Term (“Non-Renewal”). The pricing shall not increase during an Annual Term; however, SiteLock may increase the pricing applicable to any Renewal Term by providing Customer notice of the same prior to such renewal.

(b) Termination of Service. Customer agrees that subscription-based Services can only be

terminated by Customer pursuant to Section 12 (Cancellation).elow. Upon termination Customer agrees to stop using the Services, and to pay all monies owed to SiteLock, if any. Customer agrees that SiteLock can terminate this Agreement at any time with or without cause, if SiteLock has reason to believe that Customer is violating the Agreement in any way, or if the applicable Service is permanently discontinued, subject to Section 16 (Refund).elow. After termination or expiration of the Subscription Term, the provisions of this Agreement that ought to survive termination, shall survive.

12. Cancellation. Cancellation..... Review collected by and hosted on G2.com.

Nothing, this company is the worst company I worked with all year. Review collected by and hosted on G2.com.

When you have a problem they use aggressive sales tactics to sign you up to a long term contract. When you want to leave, they say they can not terminate your agreement until you talk to them and they will call you soon but they never call. You then go onto their help support page and the person says that they are not the right person to talk to and they can not put you through to the right person. That leaves you with your only option of canceling your credit card. Review collected by and hosted on G2.com.