Sitejabber Pros and Cons

When we initially started working to increase our businesses image, We turned to site jabber due to what appeared to be ease of use, but found ourselves floundering when we attempted to collect reviews. Immediately we assumed it was not us but site jabber that was the cause of our lackluster rating.

Of course after getting into contact with site jabber we learned we were going about the process all wrong as none of our reviews were coming in verified as real customer experiences nor were we giving our clients a clear path to be able to share their experiences they've had with us via our instructions.

After a quick meeting with the staff over at site jabber, we instantly saw a massive increase in our review flow as well as our star rating. They make things easy to use, intuitive and readily available for your business needs, and should you still need some assistance for anything more in depth, or just hope for some advice on getting your company the feedback it deserves, site jabber has proven to me time and time again, that it is 100% the review solution that can help you get there.

Since that time Site jabber has been integrated as a daily tool for our customer service team, and due to its swift, straight forward implementation, we continue to see positive and constructive criticism flowing in as a result.

I have personally recommended site jabber to a few industry friends because of my personal experiences with the platform, and can't see myself doing any differently anytime soon. Review collected by and hosted on G2.com.

The barrier for customer reviews, while easier in my experience to circumvent now, is only truly easy when directly soliciting reviews. While soliciting reviews doesn't have a necessarily negative affect ton my business or its image, making it easier and or more streamlined for unsolicited natural reviews from a customer perspective could only have a positive affect in my mind.

The robust moderation system included with site jabber can and does prevent spam/ fraudulent reviews from coming through so allowing customers to give testimonials without prompting would help smaller businesses like my own quite a lot. Review collected by and hosted on G2.com.

The services offered meet our needs at a reasonable price. Product reviews in addition to company reviews, integrations with our Shopify ecommerce store, active review requests, and easy sharing of reviews all add to the list of what Sitejabber does right. Good customer relations and technical support back up the value of doing business with them. Review collected by and hosted on G2.com.

Many service options involve an additional fee. Product reviews are separate from company reviews, and sharind reviews on multiple platforms is an extra cost, as well. We like that they have these options, but sometimes having to pay extra for the next step means putting off that step. Still, it may end up making the platform affordable when you can't pay for everything, but you can pick and choose what is most important. Review collected by and hosted on G2.com.

Sitejabber has been an invaluable resource for our business, and I must commend their exceptional customer success team for their outstanding support. Recently, we had the pleasure of working closely with one of their managers, and the experience was nothing short of fantastic.

Their manager went above and beyond to assist us in driving more traffic to our website through effective strategies tailored to our needs. Moreover, they provided invaluable feedback on how to enhance our review collection process and elevate our score on the platform.

Their expertise and guidance were instrumental in helping us navigate the intricacies of online reputation management, ultimately leading to tangible results for our business. Thanks to Sitejabber's proactive approach and the dedication of their customer success team, we've been able to significantly improve our online presence and build trust with our customers.

Overall, I highly recommend Sitejabber to any business looking to boost their online reputation and enhance customer engagement. With their exceptional service and knowledgeable team, you can expect nothing but the best in terms of support and results. Review collected by and hosted on G2.com.

So far, there are no complaints regarding the platform itself. Review collected by and hosted on G2.com.

The customized feedback link that we can give to our customers makes it easy for them to leave us reviews and shows the review as a "Verified Purchase" so people know these are real reviews from actual customers and not fake. Also, their customer support is great. Our account Manager Christina has been an invaluable source of information on how to get more reviews. Review collected by and hosted on G2.com.

No real downsides. I wish it was as well recognized as some of the other review sites. But I believe it is gaining traction and will be the go-to review site for people in the future. Review collected by and hosted on G2.com.

The conversion rate for reviews is really impressive, not just on the Sitejabber platform, but on others using the distribution tool as well! The platform makes it incredibly easy for us to manage our review invites and responses all in one place. It's a great one stop shop for a great price! Review collected by and hosted on G2.com.

No major complaints! The only thing that would make things a tad easier is to have the ability to update a few things ourselves on the back end without having to reach out, but completely understand the need for the SJ team to be involved and they are always very responsive and helpful! Review collected by and hosted on G2.com.

The site has TONS of cute features, and analytics and everything, and at the same time it requires ZERO time for learning it. Everything is super obvious.

Also, one of those [rare] companies whose email marketing is not bothering but is useful and interesting. Review collected by and hosted on G2.com.

Not a dislike, technically speaking, but this site might be not for every product/market. It targets rather specific market audience, thus, some sites get thousands of reviews, while others have zero reviews for years. It is somewhat of a lucky guess. Review collected by and hosted on G2.com.

They offered the most features at a reasonable price as well as flexability within the platform Review collected by and hosted on G2.com.

I wish SiteJabber was better known so that the general public could see it as a true contender to sites like TrustPilot. Review collected by and hosted on G2.com.

Sitejabber is an excellent website that helps consumers make informed decisions about the businesses they interact with. It's a user-friendly platform where people can share their experiences and opinions about companies. Sitejabber's review system is fair, transparent, and easy to use. They verify all reviews to ensure that they're genuine and unbiased.

Sitejabber also provides a unique feature that allows users to report scams and fraudulent activity. This feature is incredibly helpful for anyone who wants to avoid falling victim to online scams. Moreover, Sitejabber's customer service team is responsive and helpful, making it easier for users to address any issues they may encounter.

Overall, Sitejabber is a highly valuable resource for anyone looking to make informed decisions about the businesses they interact with. It's an easy-to-use platform with a fair review system, a scam reporting feature, and a helpful customer service team. I would highly recommend Sitejabber to anyone who wants to ensure they're dealing with trustworthy businesses. Review collected by and hosted on G2.com.

- Limited range of reviews: Sitejabber has a smaller user base than some other review sites, so it may not have as many reviews for some businesses as other platforms.

- Incomplete information: Some reviews on Sitejabber may lack detailed information about the reviewer's experience, making it challenging to determine the credibility of the review.

- Incentivized reviews: Like other review sites, Sitejabber allows businesses to offer incentives to customers who leave reviews. This can sometimes lead to biased or fake reviews, so it's essential to take these reviews with a grain of salt.

Despite these drawbacks, Sitejabber is still a valuable resource for consumers looking for honest, unbiased reviews of businesses.

It's important to keep in mind that no review site is perfect, and it's always a good idea to cross-check reviews across multiple platforms to get a well-rounded understanding of a business's reputation. Review collected by and hosted on G2.com.

They have the easiest to use technology, most cost effective, and great customer service. Review collected by and hosted on G2.com.

I haven't come across any downsides. I think they are perfect. Review collected by and hosted on G2.com.

The SEO ranking of the site. When people Google reviews for our product, this site is high on the list. Review collected by and hosted on G2.com.

Our star-rating never seems to move, no matter how many 5-stars we get. But a low-rating immediately drops it. The dispute system is also frustrating because there's no recourse if the person "verifies" their rating. We have people leaving untrue reviews that we are stuck with. Review collected by and hosted on G2.com.