--- title: Sitecore Digital Experience Platform Reviews meta_title: 'Sitecore Digital Experience Platform Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 624 reviews by the users' company size, role or industry to find out how Sitecore Digital Experience Platform works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 624 scale: '5' date_modified: '2026-07-15' parent_category: name: Content Management url: https://www.g2.com/categories/content-management --- # Sitecore Digital Experience Platform Reviews **Vendor:** Sitecore **Category:** [Digital Experience Platforms (DXP)](https://www.g2.com/categories/digital-experience-platforms-dxp) **Average Rating:** 4.1/5.0 **Total Reviews:** 624 ## About Sitecore Digital Experience Platform Sitecore is a global leader in AI-enabled digital experience software. Its next-generation platform, SitecoreAI, helps brands plan, create, personalize, and deliver content across every channel — websites, apps, social, and beyond. By unifying content management, customer data, and personalization into one intelligent system, it makes marketing faster, smarter, and more connected. At its core are agentic tools and studios that let marketers and developers collaborate with AI responsibly and effectively. Trusted by thousands of global brands and supported by one of the world’s largest digital experience communities, Sitecore helps organizations design experiences for the world beyond the website, with the flexibility of customizable SaaS and the scale of a global ecosystem. Discover more at www.sitecore.com. Sitecore is a registered trademark of Sitecore Corporation A/S in the USA and other countries. All other brand names, product names, or trademarks belong to their respective holders. ## Sitecore Digital Experience Platform Pros & Cons **What users like:** - Users appreciate the **extensive product combinations** and flexibility of Sitecore DXP, making it easy to implement and use. (56 reviews) - Users appreciate the **ease of use** of Sitecore DXP, facilitating seamless content management and effective audience engagement. (52 reviews) - Users value the **flexibility** of Sitecore, allowing for creative solutions and rapid website deployment. (40 reviews) - Users appreciate the **user-friendly content management** of Sitecore, enabling seamless personalization and efficient performance. (38 reviews) - Users value the **customizability** of Sitecore Digital Experience Platform, enabling tailored solutions and seamless developer experiences. (33 reviews) - Users value the **flexibility for personalized experiences** that Sitecore provides, enhancing engagement for various audiences. (32 reviews) - Users value the **seamless integrations** of Sitecore DXP, enhancing control and flexibility as businesses expand. (31 reviews) - Customer Support (23 reviews) - Customization (19 reviews) - Easy Setup (17 reviews) **What users dislike:** - Users report a **tedious learning curve** with Sitecore DXP, requiring significant effort to master its features. (33 reviews) - Users are concerned about the **expensive costs** associated with new services and modules from Sitecore, limiting access to improvements. (22 reviews) - Users face a **steep learning curve** with Sitecore DXP, affecting onboarding and initial training investment. (20 reviews) - Users find the **steep learning curve** of Sitecore DXP challenging, particularly with JSS and GraphQL integration. (15 reviews) - Users find the **difficult usability** of Sitecore challenging, requiring significant time and experience to navigate effectively. (14 reviews) - Poor Documentation (12 reviews) - Learning Difficulty (11 reviews) - Slow Performance (11 reviews) - Limited Features (10 reviews) - Users find **licensing costs high** , posing a significant hurdle for smaller businesses with limited budgets. (10 reviews) ## Sitecore Digital Experience Platform Reviews ### 1. Sitecore takes some getting to know, but with good IT partners to support, it's a fantastic web tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2025 **What do you like best about Sitecore Digital Experience Platform?** I really like the flexibility to create personalized experiences for various audiences. We use Sitecore for our Intranet, which means that our users are logging in before they use the system, and we use Sitecore's Personalization tools to create personalized experiences for each audience that uses our Intranet. **What do you dislike about Sitecore Digital Experience Platform?** It's not very user-friendly. New content authors struggle to understand some of Sitecore's quirks (like always having to paste as plain text into the rich text editor instead of being able to copy and paste with ease). I have many complaints overall with the Rich Text editor. The table functionality is very difficult to use, especially if you'd like to make any formatting adjustments. I wish it was a more intuitive platform overall. **What problems is Sitecore Digital Experience Platform solving and how is that benefiting you?** I'm not sure how to answer this question. ### 2. Expert Insights and Cutting-Edge Sitecore Knowledge **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel S. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Sitecore Digital Experience Platform?** Talking with really smart people who have worked with the most up to date features of Sitecore. **What do you dislike about Sitecore Digital Experience Platform?** Food selection in the morning, maybe? I couldn't really think of anything. **What problems is Sitecore Digital Experience Platform solving and how is that benefiting you?** Performance and some of the new features. ### 3. Effortless Implementation and User-Friendly Features **Rating:** 4.0/5.0 stars **Reviewed by:** Gayathri I. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Sitecore Digital Experience Platform?** The product stands out for its ease of implementation and user-friendly interface, as well as the range of features it offers. **What do you dislike about Sitecore Digital Experience Platform?** I can't think of any at the moment...... **What problems is Sitecore Digital Experience Platform solving and how is that benefiting you?** Ease of use and content editing ### 4. Stable, Scalable, and User-Friendly, But Development Costs Add Up **Rating:** 3.5/5.0 stars **Reviewed by:** Rafal P. | Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Sitecore Digital Experience Platform?** systems stability, scalability, easy to use **What do you dislike about Sitecore Digital Experience Platform?** rather expensive to develop customized solutions within the platform **What problems is Sitecore Digital Experience Platform solving and how is that benefiting you?** it offers a streamlined web processes, centralized and on-brand experience, although we are not leveraging it's full potential for sure. ### 5. Explore with Sitecore to reap the benefit **Rating:** 4.0/5.0 stars **Reviewed by:** Chaitali B. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Sitecore Digital Experience Platform?** it's very easy for CMS platform with lot of omnichannel facilities. With AI integration it will be faster time to market **What do you dislike about Sitecore Digital Experience Platform?** Integration to different platform is yet to be explaored **What problems is Sitecore Digital Experience Platform solving and how is that benefiting you?** Content management system ### 6. Solid CMS, DXP Personalize limited, in transition to JSS **Rating:** 3.5/5.0 stars **Reviewed by:** T G. | Chief Digital & Technology Officer, Transportation/Trucking/Railroad, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2025 **What do you like best about Sitecore Digital Experience Platform?** 1. Sitecore CMS is solid, stable platform 2. A/B test tool is beneficial & easy to use **What do you dislike about Sitecore Digital Experience Platform?** 1. Sitecore is transitioning its platform code from MVC to JSS. Its a major skill set change and very lengthy (1+yr) conversion effort of our current components. 2. New headless version of Sitecore rolled back/deprecated Personalize functionality 3. Sitecore Support is poor **What problems is Sitecore Digital Experience Platform solving and how is that benefiting you?** 1. CMS for all websites, enterprise wide 2. Sitecore 1 template & same components serve multiple brands of websites in 1 instance ### 7. Unified Experience That Delivers **Rating:** 4.5/5.0 stars **Reviewed by:** Deepti B. | Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Sitecore Digital Experience Platform?** Unified Experience and all the DXP solutions **What do you dislike about Sitecore Digital Experience Platform?** Unable to try a trial version. Example I want to try XM cloud but I cannot get a trial version **What problems is Sitecore Digital Experience Platform solving and how is that benefiting you?** Reusable components structure, wysywig ### 8. Love(d) it - but if you have the chance go with XM Cloud **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Sitecore Digital Experience Platform?** Sitecore DXP with XP/XM has been a great product, but these days you should think about going with XMCloud to get all the new features, if possible. **What do you dislike about Sitecore Digital Experience Platform?** Nothing I really dislike, but from client perspective it was always hard to understand what brings the platform ootb and what does the partner have to do. **What problems is Sitecore Digital Experience Platform solving and how is that benefiting you?** It is a good CMS with strong options to customize it to client needs. ### 9. Exceptionally Flexible and Extensible Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Michael S. | Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Sitecore Digital Experience Platform?** the platform is very flexible and extensible. **What do you dislike about Sitecore Digital Experience Platform?** The documentation overall could use some refining. **What problems is Sitecore Digital Experience Platform solving and how is that benefiting you?** It assists our company is managing our client facing site and the many properties we own ### 10. Great UX and AI Features. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Sitecore Digital Experience Platform?** The User experience is good and it has a large community to support. I also like the new AI features like sitecore search. **What do you dislike about Sitecore Digital Experience Platform?** The experience editor could improve, pages could be developed to the next level. The customer needs an all in solution instead of being composable. **What problems is Sitecore Digital Experience Platform solving and how is that benefiting you?** It includes a set of important features that makes easy to build a website and handle the assets and analytics. ### 11. Scalable, Headless, and Seamless Figma Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Sitecore Digital Experience Platform?** Scalability, headless, integration with Figma (UI), personalization **What do you dislike about Sitecore Digital Experience Platform?** The 3 editor platforms I tried are all different experiences between Experience Editor, Content Editor & Page builder. Some glitches between each but understand it's evolving. Not easy to find documentation as a non-developer to understand easily as a newbie. **What problems is Sitecore Digital Experience Platform solving and how is that benefiting you?** Marketing department varying different user roles content updates, Web admin team control and scalability; and design and front-end development ### 12. Effortless for Marketing and IT Teams **Rating:** 4.0/5.0 stars **Reviewed by:** Aaron H. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Sitecore Digital Experience Platform?** Ease of use for Marketing partners and IT team **What do you dislike about Sitecore Digital Experience Platform?** Speed to publish for our teams and cost. **What problems is Sitecore Digital Experience Platform solving and how is that benefiting you?** Allowing the Marketing team to publish most changes without IT assistance. ### 13. Excellent Collaboration Platform, Though Upgrades Can Be Tricky **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Sitecore Digital Experience Platform?** The ability to collaborate across teams with our marketing, UI/UX and content authors in one platform. The platform is very easy to use from a content perspective and their customer support is truely top notch. **What do you dislike about Sitecore Digital Experience Platform?** In our case, the upgrade process can be slightly cumbersome for our development team. **What problems is Sitecore Digital Experience Platform solving and how is that benefiting you?** It allows us to give our customers the ideal experience and get to the information they need. ### 14. Easy to use platform but with a learning curve **Rating:** 4.0/5.0 stars **Reviewed by:** Koen H. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Sitecore Digital Experience Platform?** New AI functionality enabling faster usage for marketeers to create content **What do you dislike about Sitecore Digital Experience Platform?** There is still a pretty large learning curve for the users. **What problems is Sitecore Digital Experience Platform solving and how is that benefiting you?** Faster content creation and management ### 15. Excellent Item Control and Management **Rating:** 4.0/5.0 stars **Reviewed by:** Steven K. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Sitecore Digital Experience Platform?** The control over items in the tree and program **What do you dislike about Sitecore Digital Experience Platform?** The slow speed in the enviroment when there are lots of users **What problems is Sitecore Digital Experience Platform solving and how is that benefiting you?** importing new sites into sitecore automatically ### 16. Sitecore offers a powerful CMS includes built-in several marketing tools within a single platform **Rating:** 4.5/5.0 stars **Reviewed by:** Rajesh K. | Solution Engineer Senior, Enterprise (> 1000 emp.) **Reviewed Date:** May 01, 2025 **What do you like best about Sitecore Digital Experience Platform?** With Multi-site and Multilingual it offers us to develop multiple website in different languages. And also Sitecore comes with Content Management tools and Marketing Tools. Software development with headless offers development using modern frontend frameworks like React, Vue, Angular, or Next.js **What do you dislike about Sitecore Digital Experience Platform?** Steep learning curve: especially for JSS, GraphQL setup and setting components to work on experience editor. **What problems is Sitecore Digital Experience Platform solving and how is that benefiting you?** Sitecore personalization helps us to personalize pages and components. Content editing New development with Headless makes easy for us to develop websites in different frameworks ### 17. Effortless Editing and Versioning Make It a Standout **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Museums and Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Sitecore Digital Experience Platform?** The versioning and backup features make it straightforward to edit and update content. I also appreciate how they handle the DAM, as it simplifies managing digital assets. **What do you dislike about Sitecore Digital Experience Platform?** The partner implementation process seems unnecessarily complicated, and now that I've learned about their data storage methods, it feels even more challenging. **What problems is Sitecore Digital Experience Platform solving and how is that benefiting you?** Creating content is made very easy, allowing for effortless sharing across various digital channels. ### 18. Great for Networking, Needs Deeper Content **Rating:** 4.5/5.0 stars **Reviewed by:** Eric C. | Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Sitecore Digital Experience Platform?** Networking and learning about new products **What do you dislike about Sitecore Digital Experience Platform?** Would like more in depth content in the breakout sessions **What problems is Sitecore Digital Experience Platform solving and how is that benefiting you?** Page building and content management. Testing through AB testing. ### 19. Effortlessly Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Aldred Jay D. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Sitecore Digital Experience Platform?** I like how easy to use. Personalization is so good too. **What do you dislike about Sitecore Digital Experience Platform?** Cost is mostly the thing that were having problem with our clients **What problems is Sitecore Digital Experience Platform solving and how is that benefiting you?** Migration ### 20. Effortless Content Creation with Excellent Training Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Sitecore Digital Experience Platform?** The platform is easy for our content team to use when creating content. **What do you dislike about Sitecore Digital Experience Platform?** As with any technology, it's important to make sure the team receives proper training. Sitecore provides excellent training options to help with this. **What problems is Sitecore Digital Experience Platform solving and how is that benefiting you?** Creating an excellent customer experience is essential to our company's growth strategy, and Sitecore is playing a key role in helping us reach that goal. ### 21. Scalable and Reliable: A Go-To Platform for Digital Transformation **Rating:** 4.5/5.0 stars **Reviewed by:** Arvind G. | Sr. Technology Lead, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Sitecore Digital Experience Platform?** My favourite part of Sitecore DXP is its customization and personalization capabilities. Product can be customized to suit any business need and flexible eough for upcoming future need. As a result, a user experience can be targeted on web, mobile, and email-all in one system in a very efficient way and deliver the right content to right audiance depending on personalization rules configured in the backend and user's historical jouney or visits to the experience. **What do you dislike about Sitecore Digital Experience Platform?** The pricing of Sitecore DXP to a certain extent may be not suitable for smaller organizations. Even though Sitcore provide plenty of options, their licensing and infrastructure cost usually are little higher than their competitors. However, the feature set Sitecore is offering as compare to other similar products, might be boon to the business to achieve connected experience and higher converstion rate. **What problems is Sitecore Digital Experience Platform solving and how is that benefiting you?** Being in a service industiries, customer is everything and each customer may have unique business need. To fullfill that business need there should be some robust solution that can help customer to take some informed decision. Sitecore's digital experience platform offers services what customer is looking for in their digital transaformation journey. I am from agency and got opportunity to work with many clients in their digital transformation jouney and helped them to achieve their goal. Out clients were able to reach breakeven in 8-10 months and got 3x return on investment in 2-3 years. It's because of a roust solution like Sitecore DXP with flexibity to embrace changes to meet what client wants. We were able to deliver connected, personalized digital experiences across multiple channels. ### 22. Future-proof omnichannel DXP Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Anna P. | Key Account Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Sitecore Digital Experience Platform?** The key benefit of Sitecore DXP has always been personalisation, both with on-premise soltion Sitecore XP, but also with headless SaaS platform Sitecore XM Cloud. The users leverace personalize features directly in the platform, with possibility to extend these with Sitecore Personalize. I really enjoy the modern UX/UI of Sitecore XM Cloud offering WYSIWYG editor for content management, simply switching between versions, languages and devices. I was nicely surprised with Drag & Drop functionality that allows me as a user to create a custom component or a form. A big plus is security and high speed of deployments, it only takes a short while compared to what we experienced in the past. Also, no more painful upgrades, as the new features are added by Sitecore on a regular basis. Adding the AI-features on top of the platfrom puts Sitecore XM Cloud among the best CMS currently available on the market. **What do you dislike about Sitecore Digital Experience Platform?** Onboarding on the platform can take some time, but once it is done with a reliable partner it the usage of the platform becomes rather easy and can save time once the workflows are set up well. **What problems is Sitecore Digital Experience Platform solving and how is that benefiting you?** Sitecore DXP helps enterprise sized customers to create, manage and deliver personalized content across their digital channels. Sitecore DXPs works well when integrated with other platforms from the Sitecore portfolio unlocking wider features and further synergies (e.g. digital asset management and operations with Sitecore Conten Hub). Doing so the customer achieves the ROI earlier. Our agency supports the client during the whole end-to-end project and helps with planning, implementation, support and onboarding of the clients on the platform, we have seen improvements in the Sitecore XMC product, bringing more features for the clients and allowing them to advance on their digital transformation road and achieving their goals. I get to work with the products, our website is running on Sitecore XP. I observed that Sitecore XM Cloud has been missing some of the features in the beginning, but now it became fully-fledged CMS, and I enjoy working with it. ### 23. Sitecore XP experiance **Rating:** 5.0/5.0 stars **Reviewed by:** Sai Krishna B. | Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Sitecore Digital Experience Platform?** Flexibility to integrate with different systems **What do you dislike about Sitecore Digital Experience Platform?** currently on xp on prem and is not compatible with new features **What problems is Sitecore Digital Experience Platform solving and how is that benefiting you?** Ease of Content creation ### 24. Impressive AI Features Enhance the Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Ramon A. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Sitecore Digital Experience Platform?** I like the AI functionality and the Cloud platform **What do you dislike about Sitecore Digital Experience Platform?** The pricing is not quite available for us to directly sell it **What problems is Sitecore Digital Experience Platform solving and how is that benefiting you?** Personalization ### 25. Great Support, But Resource-Heavy for a Single CMS **Rating:** 2.5/5.0 stars **Reviewed by:** Kiran R. | Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Sitecore Digital Experience Platform?** Sitecore Customer Support is excellent.. **What do you dislike about Sitecore Digital Experience Platform?** Too many resources to run a single CMS platform. Reliance on Azure. **What problems is Sitecore Digital Experience Platform solving and how is that benefiting you?** Omnichannel support and content management ### 26. Powerful and flexible, but has a learning curve **Rating:** 4.5/5.0 stars **Reviewed by:** Anna B. | Solutions Architect, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2024 **What do you like best about Sitecore Digital Experience Platform?** I've been working with Sitecore as a developer and consultant for more than 10 years. The platform has grown significantly during this time while retaining its core strengths: an extensive feature set and a wide range of customisation options. It allows you to build almost anything and integrate the DXP with any other platform or service (CRM, PIM, DAM, CPQ, SSO, Search, mailing services, etc) . Additionally, my experience with Sitecore technical support has always been positive. The support team is responsive and effective, especially when provided with all the necessary information upfront. **What do you dislike about Sitecore Digital Experience Platform?** The flexibility and complexity of Sitecore DXP can present a steep learning curve for new developers, content authors, and marketers. This initial challenge can make implementing custom functionality or leveraging advanced features feel slow and overwhelming at first. However, as users become familiar with the platform’s core principles, the process becomes more intuitive and straighforward. **What problems is Sitecore Digital Experience Platform solving and how is that benefiting you?** Content management for global companies, especially when they have multiple content teams in different regions. Custom workflow processes tailored to company's specific needs. Content restrictions for CMS users and roles, as well as protected website areas and portal for the front-end users. Ability to build flexible and engaging content pages from the library of reusable components, without the need to involve development teams. Creating targeted pages and components for speific user segments by using conditional personalisation rules. ### 27. Industry leading DXP, extremely customisable, with both on-prem and SaaS options **Rating:** 4.5/5.0 stars **Reviewed by:** Kamruz J. | Solution Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2024 **What do you like best about Sitecore Digital Experience Platform?** Sitecore is an extremely custmization and highly scalable DXP. This allows you to customise the product to to meet your own needs and meet the goals of the business. There are a numfer of ways to make integrations easy, including powerful modules like PowerShell Extensions. With experience, implementations are much easier and time to market can be low with the correct processes in place (such as good continuous integration pipelines). The multisite features also allow good re-usuability, esp for microsites. The options for content modelling, navigation and content re-usability are also appreciated by developers and business users alike. Sitecore has an extremely strong community, who are always sharing their knowledge and experiences, as well as there being many open source modules and integrations available. The community is very friendly and always willing to help. In many ways it was ahead of its time, both the Platform DXP and the SaaS XM Cloud solution. We are seeing many other headless cms now introduce visual editing and personalisation features now for example, something that has been a core part fo the Sitecore DNA for a very long time. **What do you dislike about Sitecore Digital Experience Platform?** It takes experience and time to gain the expertise to understand the product. Without a good partner or that prior experience, it can be difficult to work with the product, and there are bad implementations as a result which give the product a bad rep. You also have to put a lot of though into customisations, to fully appreciate how that may affect your future upgrades. Upgrades have also been painful in the past, that this has vastly improved in the past for the on-prem DXP. With the new XM Cloud product, this is no longer a problem since it is a SaaS solution. The Visual Editor on the On-Prem version is very dated now and needs a revamp. The SaaS product has a modern editng UI, and this needs to be ported/made available to the on-prem instance. **What problems is Sitecore Digital Experience Platform solving and how is that benefiting you?** I work as an agency partner, but for our customers they are trying to solve 3 problems most often: creating and maintaining their website without the need for developers to make the changes; be able to create microsites and campaign sites quickly and easily; be able to empower their marketers to create personalized experiences. ### 28. Highly Customizable, But Upgrades and Costs Are Challenging **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Sitecore Digital Experience Platform?** The ability to customize and wedge into any part of the rendering pipeline has been very valuable to my business. **What do you dislike about Sitecore Digital Experience Platform?** The upgrade process is extremely painful, and licensing costs are a little steep. **What problems is Sitecore Digital Experience Platform solving and how is that benefiting you?** Managing content across various business units and allowing field experts to manage their content directly. It also enables integration with other web services and assets. ### 29. Sitecore is a flexible well supported DXP **Rating:** 5.0/5.0 stars **Reviewed by:** Gerhart M. | Sitecore Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Sitecore Digital Experience Platform?** The support and development teams are making continuous improvements by releasing new features and fixing big amount of bugs. Additionally, the setup process for local development machines and Dev-Test-Prod environments has become significantly more streamlined. The Sitecore Upgrades from now on is very quick. **What do you dislike about Sitecore Digital Experience Platform?** As this is a quite new product, there is a learning curve to becoming fully familiar with it. Additionally, some features are still missing but will be introduced in future updates just the release is unclear, so it’s important to be aware of these upcoming enhancements, and discuss with client these limitations or find workarounds. **What problems is Sitecore Digital Experience Platform solving and how is that benefiting you?** The automatic upgrades elevate developers' work to a new level. Since these upgrades happen automatically, there is no longer a need for time-consuming, large-scale refactoring. The cloud portal is available out of the box, allowing you to create and delete environments in just a few simple steps. This eliminates the need for complex DevOps setups for environment management. The frontend team is now completely independent from the backend team, giving them full freedom to choose their preferred framework and determine how they want to use it. ### 30. Tools that empower business & their users to do more with its decoupled nature **Rating:** 4.0/5.0 stars **Reviewed by:** Daivagna N. | Technology Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2024 **What do you like best about Sitecore Digital Experience Platform?** As a techno sales person, i see product from both the perspective, Any i have been into those discussion with customers too "Why to use sitecore"? and that is where i strongly bealive Sitecore's enterprise level features and implimentation comes in, and with ease of different product talking to each other be it commerce / content / omni channel experience that flexibility all in one and pay for what you use wins my mind and makes everything sitecore native. **What do you dislike about Sitecore Digital Experience Platform?** I feel still there are some of the underlaying products going through the maturity phase and for the same reason it becomes very hard to impliment or takes lot of time **What problems is Sitecore Digital Experience Platform solving and how is that benefiting you?** FIrst and foremost is the content is at the center, and with products like content hub opens up world and gets you that central repository for your assets, Products like CDP is giving 360 view of a customer and on top of it if personalization will drive that omni channel connected experience and that is where whole world is moving and with sitecore it just gives our customer that experience. ### 31. This product is Awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Debtanu B. | Associate Tech Lead , Enterprise (> 1000 emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Sitecore Digital Experience Platform?** The most likable feature according to me is its combination of content management, personalization, and commerce capabilities in one unified system. The headless Architecture and omnichannel CMS properties make it a ready to go choice for CMS platform. **What do you dislike about Sitecore Digital Experience Platform?** While Sitecore DXP is powerful, a steep learning curve is required to integrate DXP. However, I still feel it is one of the finest Digital Experiences once we have overcome the learning curve. **What problems is Sitecore Digital Experience Platform solving and how is that benefiting you?** itecore Digital Experience Platform (DXP) solves several key challenges in content management, personalization, and omnichannel marketing, benefiting businesses in multiple ways. CMS is the backbone of Sitecore DXP. Its structured data organisation is very user friendly and easy to understand. And as it is able to deliver omnichannel content it is very easy to integrate with other platforms such as mobile apps, IOT, etc. reducing the cost for implementation. Sitecore's in-built personalisation capabilities also helps integrating personalisation with ease. ### 32. Sitecore is the most powerful highly customizable CMS **Rating:** 5.0/5.0 stars **Reviewed by:** Zaheer T. | Web Tech Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 25, 2024 **What do you like best about Sitecore Digital Experience Platform?** Sitecore is the most powerful CMS out there. The level of customization it provides is amazing. When you are working with complex enterprise level multi-site and multi-lingual website, you get to experience the true worth of this amazing content management system. Sitecore will always help/assist you when it comes to customizing based on your own business needs. You can customize the whole Backend Content Management interfrace as well as the front-end experience. **What do you dislike about Sitecore Digital Experience Platform?** The front-end editor (called Experience Editor) is a little old fashioned and sometimes slow. Inability to select multiple items in the content editor. **What problems is Sitecore Digital Experience Platform solving and how is that benefiting you?** Sitecore have help us transform our Ecommce solution by allowing us to merge our Shop and Marketing websites into one unified experience. Sitecore headless support have enabled us to use best of the breed tools and technology to build cutting edge web expeirence for our users. Google light house score and page speed have never been better. ### 33. With great power comes great responsibility **Rating:** 4.0/5.0 stars **Reviewed by:** Jason W. | Associate Tech Director, Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2024 **What do you like best about Sitecore Digital Experience Platform?** Sitecore is, and has pretty much always been, a CMS/DXP powerhouse, allowing you to do whatever you need to do, or customise it so that you can. If you're hosting your own instance of Sitecore, the ability to add your own features is practically limitless. Everything from the core functionality to the user interface can be extended or overridden to your heart's content - though so much is included out of the box the need to customise these days can be fairly minimal depending on your implementation. At this point in time, with composable forefront of everyone's mind, the Sitecore team have dialled-back on adding loads of new major features to the monolithic DXP in favour of other composable Sitecore products, while keeping the monolith easy to integrate with those other tools - particularly if you're familiar with customising Sitecore. They do, however, continue to add lots of handy little usability and performance improvements (just check the latest release notes for an example), as well as updates for Sitecore Experience Accelerator (which at this point, really every project should be using as it makes implementations much much easier). Since v10 (and even v9 really) upgrades have been much more straightforward and less risky and even major releases (like 10.0) can be adopted without fear of endless major bugs, so I'd pretty confidently say there's no longer any need to stick on "n-1" like a lot of customers used to do out of fear. **What do you dislike about Sitecore Digital Experience Platform?** While the Sitecore team is getting better about being more prescriptive about recommended ways of customising sitecore and building sites, there are still only a few "best practices" around and it is very easy to shoot yourself in the foot with a product this complex. Working with a knowledgable Sitecore team or partner is a must. Not only that, but now that most effort is on the SaaS "XM Cloud" it can sometimes be difficult to identify whether documentation is referring to the DXP or XMC and recommendations can sometimes be (or at least seem) conflicting. Though it seems likely to change in the near future (ie more support will be added), when it comes to "headless" Sitecore has pushed hard for developers to use Next.JS, which somewhat limits those who may be more familiar with / want to use other languages like Angular or .NET Core. **What problems is Sitecore Digital Experience Platform solving and how is that benefiting you?** Sitecore is a powerful DXP which allows us to: * Store and organise massive amounts of content, of many different types (both text-based as well as media) * Apply workflow to content to ensure it's reviewed and published only when ready * Apply permissions and restrictions on access to both content as well as interface functionality * Create and maintain multiple websites, whether they share components / content or only use their own * Be accessible by dozens of authors, with login access controlled through a separate identity provider * Easily be extended by developers to add custom logic (eg. when content is published) ### 34. Robust CMS **Rating:** 4.5/5.0 stars **Reviewed by:** Amanda S. | Web Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Sitecore Digital Experience Platform?** Our university has 100+ websites and users to manage, and Sitecore is robust enough to handle them, with features that let us customize to the extent we need while keeping things simple. **What do you dislike about Sitecore Digital Experience Platform?** At times, things can take a while to load, or get stuck with bugs. Some things are not as intuitive as they could be. **What problems is Sitecore Digital Experience Platform solving and how is that benefiting you?** It's one of the few CMSs, in my experience, that can handle the volume we need. ### 35. Scalable Solution with Room for Bug Fixes **Rating:** 4.0/5.0 stars **Reviewed by:** Anna D. | Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Sitecore Digital Experience Platform?** The scalability Ease of Use Number of features **What do you dislike about Sitecore Digital Experience Platform?** To many bugs Missing automated migration options **What problems is Sitecore Digital Experience Platform solving and how is that benefiting you?** CMS ### 36. Promising Marketing Features, But Needs More Agility and Local Support **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Sitecore Digital Experience Platform?** I am excited about the future opportunities with XMCloud and SitecoreAI. I like that it is built for marketing **What do you dislike about Sitecore Digital Experience Platform?** The current version is not agile and there are few development partnersv in Canada. **What problems is Sitecore Digital Experience Platform solving and how is that benefiting you?** Right now it is a web platform for us. In the future, we will use many more tools. ### 37. Sitecore and I have a long term relationship... **Rating:** 4.5/5.0 stars **Reviewed by:** Carlos R. | Sitecore Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2024 **What do you like best about Sitecore Digital Experience Platform?** Sitecore as a platform provides a unique combination of tools which can be leveraged by content managers, marketers, back-end and front-end developers to create a truly interactive and immersive web-site designed to capture, analyze and respond to customer needs. They have been improving ease of implementation by providing a SaaS option so focus can be increased on web-site development and marketing analysis. By being increasingle composable and supporting a head-less architecture, the product is striving to provide an ala carte means of customizing a solution to meet the needs of its clients. I will say that while it may not always be easy to implement, it is rather consistent in its approach to providing a solution. So once you get it, you get it! The product is supported by not just a partner network of technology consulting firms, but also by a robust Sitecore user and development community who work diligently together to help plow the way forward on how to best utitlize the product. **What do you dislike about Sitecore Digital Experience Platform?** Sometimes the problem with a robust product is that can be complicated. Because Sitecore has been rather consistent for many years now in how to work with it, even as it makes significant changes, it can still require a learning curve to figure out how to use all aspects of the product. But like I said earlier... Once you got it, you got it ! **What problems is Sitecore Digital Experience Platform solving and how is that benefiting you?** As a consultant, it is assisting me with providing to my client(s), a robust content management platform which can be used to not only host a site, but through thorough analysis of its how the site is used by customers. The platform provides a good deal of flexibility to allow the site owners to pivot as needs require. ### 38. Customizable Components Deliver Optimized Digital Experiences **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Sitecore Digital Experience Platform?** The componentry is easy to customize and allows our business to present optimized digital experiences to our users. **What do you dislike about Sitecore Digital Experience Platform?** My concerns could be resolved by switching to the cloud, which we're currently looking into now. **What problems is Sitecore Digital Experience Platform solving and how is that benefiting you?** The need to publish important content fast to our users. Sitecore allows us to do just that! ### 39. Effortless, Secure, and Flexible with Advanced Tech **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Sitecore Digital Experience Platform?** Ease of use, advanced tech, flexibility, security **What do you dislike about Sitecore Digital Experience Platform?** The required upgrades on XP, price of XMC **What problems is Sitecore Digital Experience Platform solving and how is that benefiting you?** It allows us to implement personalization and come up with unique use cases to target website visitors with specific messaging and product recommendations. This benefits us because it increases CTRs, engagement rates and account opens. ### 40. Flexible and Powerful for Digital Growth **Rating:** 5.0/5.0 stars **Reviewed by:** Theresa G. | Digital Marketing Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2024 **What do you like best about Sitecore Digital Experience Platform?** The Sitecore DXP is a game-changer. Its composable suite—XM Cloud, CDP, Personalize, and Search—let us integrate seamlessly with our existing tech stack, and as a marketing strategist, I love how it powers targeted, data-driven campaigns that make a real impact. The platform’s flexibility, robust personalization tools, and cloud scalability have transformed how we manage and deliver content across channels. Sure, there’s a bit of a learning curve, but Sitecore’s community support and resources make it manageable and well worth the effort. In short, Sitecore DXP is a solid choice for any organization looking to level up its digital presence with a powerful platform that grows with you. **What do you dislike about Sitecore Digital Experience Platform?** Sitecore DXP is a powerful platform with some considerations to keep in mind. It offers robust features and flexibility, though new users may find the learning curve a bit steep, and it does require some dedicated setup and management. While the investment is premium, the value for organizations needing advanced digital experience tools is substantial. **What problems is Sitecore Digital Experience Platform solving and how is that benefiting you?** Sitecore DXP helps us deliver personalized, scalable digital experiences with ease. It simplifies content management, making it easier to create tailored, engaging experiences across channels. With powerful analytics and personalization tools, we better understand our audience and improve our campaigns’ impact. Plus, its flexibility and smooth integration with our tech stack allow us to adapt and grow as our needs change, providing a strong base for future success. ### 41. Extremely Flexible and Extensible Platform for Developers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Sitecore Digital Experience Platform?** I like the extensibility of the platform and the flexibility it provides to developers and content creators **What do you dislike about Sitecore Digital Experience Platform?** I feel like there is a constant need for upgrades. I would like to see more stable options. **What problems is Sitecore Digital Experience Platform solving and how is that benefiting you?** Consolidating the need for content and the ability to publish content ### 42. Exceptional Developer Experience with Unmatched Customization **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Sitecore Digital Experience Platform?** the developer experience is excellent, basically anything you need to customize has a path. **What do you dislike about Sitecore Digital Experience Platform?** Complexity can be quite high and there is a large barrier to building proficeincy if you are new. **What problems is Sitecore Digital Experience Platform solving and how is that benefiting you?** server side personalization, editor experience (on page editing). content architecture & reusablility. ### 43. Excited About the Future AI agents **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Sitecore Digital Experience Platform?** I am leaving this conference excited about the new AI agents. **What do you dislike about Sitecore Digital Experience Platform?** I am the communications person so I can't answer this from a technology perspective. **What problems is Sitecore Digital Experience Platform solving and how is that benefiting you?** We are currently using an older version of Sitecore but just signed on to migrate to Sitecore AI. ### 44. Excited for XM Cloud and Loving the Backend Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Sitecore Digital Experience Platform?** I am looking forward to what XM cloud offers, I like the backend interface **What do you dislike about Sitecore Digital Experience Platform?** More flexibility in XP would be great, and pre publishing on cross field sections **What problems is Sitecore Digital Experience Platform solving and how is that benefiting you?** It's our website, gives us the ability to promote our content to our target audience ### 45. The Best Content Modeling Product Out There **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Sitecore Digital Experience Platform?** Best content modeling product for marketers or even beyond. There is no better that I am aware of. The community and company is fantastic too. Such a a great solution! **What do you dislike about Sitecore Digital Experience Platform?** They should improve industry analyst relations/scores **What problems is Sitecore Digital Experience Platform solving and how is that benefiting you?** Web Content Management, Personalization, DAM, Digital Marketing ### 46. Visual Editing Made Easy, But Needs More AI Tools **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Sitecore Digital Experience Platform?** As a designer, seeing the changes in a visual manner, and able to make instant changes to the preview of the page. **What do you dislike about Sitecore Digital Experience Platform?** I would want to utilize more AI tools to speed up the process **What problems is Sitecore Digital Experience Platform solving and how is that benefiting you?** Helping to produce meaningful content for campaign management ### 47. The best Digital Experience Platform I've worked ever **Rating:** 5.0/5.0 stars **Reviewed by:** Jatin P. | Sr. Solution Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Sitecore Digital Experience Platform?** I liked the extensibility of the Sitecore DXP which allows me to integrate any service I want. That do not need me to use only Sitecore provided services, but I can integrate any non-Sitecore product with th Sitecore Composable stack. They way Sitecore CMS works, is really easy to use for content authors, developers and marketers. The implementation of the Sitecore is really easy with .NET as backend and Next.js based JSS application for the front-end. My most of the projects are on the Sitecore XM Cloud. The Sitcore Customer Support really cool. We get the response timely and most of the resolutions are satisfactory. **What do you dislike about Sitecore Digital Experience Platform?** As of now I do not see any dislikes for Sitecore DXP. **What problems is Sitecore Digital Experience Platform solving and how is that benefiting you?** With Sitecore DXP, we are helping clients to have their web application reach to the maximum number of relevant users. ### 48. Powerful Platform, But Stability and Complexity Are Challenging **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Sitecore Digital Experience Platform?** Easy to quickly make changes. Content hub useful. **What do you dislike about Sitecore Digital Experience Platform?** We are using old version in Managed cloud contract but we have frequent downtime on websites. Infrastructure is complicated and needs lots of tweaking/changing to keep sites stable. **What problems is Sitecore Digital Experience Platform solving and how is that benefiting you?** Managing multiple websites across multiple countries. ### 49. The proper choice for your tech team **Rating:** 4.5/5.0 stars **Reviewed by:** Álvaro Palmeira M. | Senior .NET Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2024 **What do you like best about Sitecore Digital Experience Platform?** As a developer, what I like the most about Sitecore as a Digital Experience Platform is its flexibility to create custom components for the pages via Razor Views. It's possible to implement complex features, such as integrating the platform with third-party systems to collect and send data. Also, since Sitecore is built on Microsoft technologies, many developers are already familiar with .NET (C#, Asp.Net MVC, SQL Server, etc) which reduces the learning curve and promotes faster onboarding. **What do you dislike about Sitecore Digital Experience Platform?** The documentation sometimes is incomplete or vague which can lead to delays in development as developers need to spend time troubleshooting issues or exploring alternative solutions that should ideally be covered in the official documentation. **What problems is Sitecore Digital Experience Platform solving and how is that benefiting you?** Sitecore as a Content Management System provides good management and organization of our website resources (Content, Images, Files, etc). ### 50. Great for Rapid Component Development, But Limited Front-End Flexibility **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Sitecore Digital Experience Platform?** I like the ability to quickly develop reusable components. **What do you dislike about Sitecore Digital Experience Platform?** Hosting requirements and a lack of choice for front end language if you want the latest and security in not being abandoned. **What problems is Sitecore Digital Experience Platform solving and how is that benefiting you?** Not being stuck on old development software ## Sitecore Digital Experience Platform Discussions - [Just more information on how to actually use things. Also, does it have to be so slow?](https://www.g2.com/discussions/25003-just-more-information-on-how-to-actually-use-things-also-does-it-have-to-be-so-slow) - 2 comments, 1 upvote - [When can we expect (functional) improvements on ScForms?](https://www.g2.com/discussions/when-can-we-expect-functional-improvements-on-scforms) - 1 comment, 1 upvote - [Would love webinars on personalization and real life examples of crawl, walk, and run as it relates](https://www.g2.com/discussions/would-love-webinars-on-personalization-and-real-life-examples-of-crawl-walk-and-run-as-it-relates) - 1 comment, 1 upvote - [Why don't the bullets and numbering work in your rich text editor ribbon?](https://www.g2.com/discussions/why-don-t-the-bullets-and-numbering-work-in-your-rich-text-editor-ribbon) - 1 comment, 1 upvote - [View Sitecore Digital Experience Platform pricing details and edition comparison](https://www.g2.com/products/sitecore-digital-experience-platform/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-15+03%3A14%3A32+-0500&secure%5Bsession_id%5D=98d76dbe-3ca4-43c1-8c47-67f360bf54d8&secure%5Btoken%5D=2bb398e8c191577d75e65bcdbec212d72da47122cc55697805a0d47f03e17aae&format=llm_user) ## Sitecore Digital Experience Platform Integrations - 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No-Code App Development - Low-Code App Development - Self-Service Capabilities **Support** - CMS Variety - Multi-CMS Support - Compliance **Functionality - Site Search** - Search Analytics - Integrations - Federated Search - Multi-Language Support **Agentic AI - Web Content Management** - Cross-system Integration - Natural Language Interaction **Agentic AI - Digital Experience Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Generative AI - Site Search** - Text Generation - Text Summarization ## Top Sitecore Digital Experience Platform Alternatives - [Contentstack](https://www.g2.com/products/contentstack/reviews) - 4.3/5.0 (331 reviews) - [Umbraco](https://www.g2.com/products/umbraco/reviews) - 4.5/5.0 (968 reviews) - [Progress Sitefinity](https://www.g2.com/products/progress-sitefinity/reviews) - 4.0/5.0 (495 reviews)