Courtney M.
CM
Courtney M.
Business Consultant
Mid-Market (51-1000 emp.)
"Extremely easy to use and integrate"
4.5/5
What do you like best about Sisense?

Sisense has lots of functionality that i like, but the one that stands out is the ease of integration into our CRM systems, the ease of loading widgets into our CRM screens so customers can see real time reports on the information that is relevant to them Review collected by and hosted on G2.com.

What do you dislike about Sisense?

I think the lack of AI functionality currently but i think thats more of an improvement than a dislike Review collected by and hosted on G2.com.

Response from Jacqueline Cordell of Sisense

We're thrilled to hear that you find Sisense easy to use and integrate into your CRM systems. Our goal is to provide a seamless experience for our users, and we're glad to hear that it's benefiting your team and customers. I would encourage you to add your improvement feedback to our Product Feedback Forum in the Sisens Community. We are reviewing these quarterly!

See how Sisense improved
Yeli M.
YM
Yeli M.
Mid-Market (51-1000 emp.)
"Excellent reporting that is easy to navigate through and customize to our business needs"
5/5
What do you like best about Sisense?

We are grateful for the ability to produce reports that are tailored to our specific parameters and needs. These reports are highly informative, and we particularly appreciate the availability of diverse filters that enable us to refine and identify the exact statistics or figures we require. Review collected by and hosted on G2.com.

What do you dislike about Sisense?

I have not come across any negative aspects so far. Our organization extensively utilizes the reporting feature for a wide range of tasks, and numerous departments have found it to be highly advantageous. The reporting feature has proven to be a valuable asset in streamlining our workflows and improving overall efficiency. Review collected by and hosted on G2.com.

Response from Jacqueline Cordell of Sisense

Yeli, we're thrilled to hear that you find our reporting feature easy to navigate and customize. Our goal is to provide a user-friendly experience that meets the specific needs of our customers. I would love to get you involved in our Sisense Community!

See how Sisense improved
Richard A.
RA
Richard A.
G&E Director
Mid-Market (51-1000 emp.)
"Excellent engagement but go with Cloud instance."
4/5
What do you like best about Sisense?

Their customer engagement and account managers are excellent. They are very willing to help. Review collected by and hosted on G2.com.

What do you dislike about Sisense?

We have difficulties managing and keeping on-premise version updated. Suggest going with Cloud. Review collected by and hosted on G2.com.

Response from Jacqueline Cordell of Sisense

We're glad to hear that you find our customer engagement and account managers excellent. We appreciate your feedback and will consider your suggestion to move to the Cloud. I would love to have you share your Sisense story in the Sisense Community.

See how Sisense improved
CW
Carl W.
Technology Lead CPE
Enterprise (> 1000 emp.)
"Very flexible way to create diverse dashboards on high volume data"
4.5/5
What do you like best about Sisense?

Easy way to create dashboards in diff flavors.

Broad choice of dashboard types and graphs. Review collected by and hosted on G2.com.

What do you dislike about Sisense?

From time to time, it takes quit long to re-built a dashboard, even with enough memory assigned to the system + re-installs needed a few times on upgrade, causing some extra effort Review collected by and hosted on G2.com.

Response from Jacqueline Cordell of Sisense

Hi Carl, thank you for taking the time to give us an honest review! I would like to encourage you to join Sisense Community! We have CommunityFest starting tomorrow and running for all of August!

Additionally, through the community, you are able to quickly access the Sisense Academy-- a free educational tool for learners of all levels in regards to Sisense!

See how Sisense improved
HS
H S.
Enterprise (> 1000 emp.)
"Sisense provides an intuitive and transparent experience to design analytical insights"
4/5
What do you like best about Sisense?

My favourite feature of Sisense is being able double click into any visual to see the underlying query that was used to build the chart/table. This provides two primary benefits: 1) The ability to validate the source of the data to ensure you're drawing conclusion based on the correct data set; and 2) The ability to easily replicate similar visuals. Review collected by and hosted on G2.com.

What do you dislike about Sisense?

There are some limitations on variability in the charts you create. You cannot create as complex visuals as you can in some other data visualization tools, for example map charts and auto-bucketing for histograms/ Review collected by and hosted on G2.com.

Response from Jacqueline Cordell of Sisense

Hi H.S., thank you for the review!

I would love to have you join our community to share your experience! We also have a product feedback forum which is a great place to submit your information about limitations.

See how Sisense improved
TW
Todd W.
Mid-Market (51-1000 emp.)
"Sisense Provides Powerful and Easy To Use BI for Developers and Business Users"
5/5
What do you like best about Sisense?

Accessing data is easy to do with a little bit of training. Once you have accessed the data, transofrming this to actionable metrics can be done by any type of user. The number of options for types of metrics is expansive. Support is very responsive and your CSM will help with anything you need, lean on them. The developers of the application listen to their users and are constantly adding new features based on feedback from the user community. Review collected by and hosted on G2.com.

What do you dislike about Sisense?

The folder implementation in the dashboard catalog could work better. Review collected by and hosted on G2.com.

Response from Jacqueline Cordell of Sisense

Thank you, Todd, for your review! I am so glad to hear that you have had an excellent experience with our product and our teams! A great next step is to join and become engaged in the Sisense Community! We have a lot to offer customers there!

See how Sisense improved
IB
Isaac B.
Mid-Market (51-1000 emp.)
"A great tool with remarkable basic gaps"
4/5
What do you like best about Sisense?

It has a wide range of visualisations, as well as multiple tools in one place, allowing not just one tool but providing a whole ecosystem. It also has a wide range of integrations that allow for greater customisation of the product and the implementation to an existing app is easily done. Review collected by and hosted on G2.com.

What do you dislike about Sisense?

The biggest difficulty is its use, I feel that it takes a considerable amount of time to understand how to perform certain operations that in other BI platforms are quite simple such as the creation of certain graphs. I also feel that there are many basic features that are not counted that other tools have had for a long time, on the other hand, the documentation that is available is outdated for the case of developers. Review collected by and hosted on G2.com.

Response from Jacqueline Cordell of Sisense

I am glad to hear that you are getting positive use out of the product, Issac. In regards to the difficulty of use, I would suggest checking out our Academy to be able to work through basic to advance courses about the product. :)

See how Sisense improved
Verified User in Computer Software
EC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Wouldn't choose it again"
1.5/5
What do you like best about Sisense?

Sisense is serviceable. They have some basic widgets and normal reporting capabilities. They listen to us and seem to want to improve. Review collected by and hosted on G2.com.

What do you dislike about Sisense?

There are a ton of limitations, they're always breaking things with updates, rarely fixing what we need them to. They seem to have trouble with multi-tenancy for embedded analytics. The interface is unattractive and hard to customize. They are poor at translations. They have a very limited library of visualizations. They really are a minor league player. I inherited them. Starting to get to the point where it'll be worth the trouble to tear them out and start over. Review collected by and hosted on G2.com.

Response from Andrew Loomis of Sisense

Thank you for your feedback. Quality has been a focus for Sisense the past several releases and will continue into 2024. We have also introduced Compose SDK to create limitless possibilities for delivering data products to your end users. I highly recommend you speak to your CSM about this. If there are any other concerns you have please feel free to reach out via csmail@sisense.com and we'll get you connected with the right resources here at Sisense.

Verified User in Manufacturing
AM
Verified User in Manufacturing
Enterprise (> 1000 emp.)
"Which is worse? The product or support? Sisense: A Race to the Bottom"
1/5
What do you like best about Sisense?

I like Sisense's modeling layer, the elasticube. It provies different options than what can be done in the database. Review collected by and hosted on G2.com.

What do you dislike about Sisense?

We're constantly having to redo our dashboards and data models as each Sisense version upgrade breaks and/or slows down the product. How do you move forward or grow when today you have to fix what was working yesterday? We've had periods where Sisense is down for days, weeks, and months.

Every single person that sold us on this product and got us up and running have left Sisense. Their replacements and their replacements have all left. By the time someone has been with Sisense long enough to be useful, they leave. Review collected by and hosted on G2.com.

Response from Andrew Loomis of Sisense

Thank you for sharing your feedback with us. I understand it can be frustrating to deal with turnover, especially when you invest so much time getting someone up to speed on how you leverage the product. We are improving our knowledge management and handover processes to address these concerns. With regards to upgrades, you'll be happy to know we have shifted our deployment model to reduce upgrade friction, this was officially rolled out as part of our Winter 2024 release. Please contact csmail@sisense.com if you have any questions.

See how Sisense improved
NC
Nenad C.
Head of Tech
Mid-Market (51-1000 emp.)
"Excellent BI platform with fairly short learning curve for my business users"
4.5/5
What do you like best about Sisense?

Setting Sisense up was not as complicated as we expected. The ease of integration with different data sources (and different types of data sources) is superb. Once the cubes were set up and named properly, business users were quite quick to embrace the new BI platform. Customer support is pretty good most of the time. Review collected by and hosted on G2.com.

What do you dislike about Sisense?

Building cubes sometimes seems too slow (taking their size into account as well). Customer support is not the most focused one in some cases. Review collected by and hosted on G2.com.

Response from Jacqueline Cordell of Sisense

Thank you for the review, Nenad! I am sorry to hear about your experience with your Customer Support-- I would encourage you to try setting up a time with your CSM and express these concerns.