# Sinch Reviews **Vendor:** Sinch **Category:** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) **Average Rating:** 3.8/5.0 **Total Reviews:** 34 ## About Sinch Sinch is a cloud communications provider designed to help businesses engage with their customers through a variety of channels, including SMS, WhatsApp, Email, Voice, and Verification. This platform offers powerful APIs and AI-driven tools that facilitate secure, reliable, and scalable interactions, enabling organizations to connect with their audience effectively and efficiently. Sinch ensures that customer interactions are seamless and impactful, catering to the diverse communication needs of modern businesses. The platform's APIs are particularly beneficial for developers, as they allow for easy integration of communication features into existing applications. This flexibility enables businesses to create customized solutions tailored to their operational requirements. By leveraging Sinch's capabilities, companies can enhance their customer engagement strategies, streamline communication processes, and ultimately improve customer satisfaction. The use of AI within the platform further enriches the customer experience, allowing for automated responses and personalized messaging that can lead to higher engagement rates and increased customer loyalty. Sinch's key features include robust messaging solutions that support various formats, ensuring businesses can reach customers through their preferred channels. The voice calling solutions provide high-quality call services, which are essential for maintaining clear communication. Additionally, the verification solutions offered by Sinch help ensure secure transactions and user authentication, which are critical in today’s digital landscape. These features collectively empower organizations to maintain a high level of service quality while navigating the complexities of customer communication. Target audiences for Sinch include companies across various sectors such as retail, finance, healthcare, and telecommunications. Each of these industries can leverage Sinch’s capabilities to enhance their customer engagement efforts. For example, retailers can use SMS and WhatsApp for promotions and customer support, while financial institutions can utilize voice and verification solutions to ensure secure transactions. This versatility makes Sinch an attractive option for organizations looking to improve their customer engagement strategies. By focusing on security, reliability, and scalability, Sinch positions itself as a valuable partner for businesses aiming to enhance their communication efforts. The platform not only simplifies the process of customer engagement but also ensures that organizations can maintain a high standard of service quality, making it an essential tool in the ever-evolving digital landscape. ## Sinch Pros & Cons **What users like:** - Users value the **versatile connectivity** of Sinch, facilitating seamless communication across multiple messaging platforms. (2 reviews) - Users appreciate the **ease of use** of Sinch, facilitating effective communication and efficient campaign management. (2 reviews) - Users value the **flexibility** of Sinch, enabling seamless integration and support for various messaging channels effortlessly. (2 reviews) - Users value the **easy multi-channel integrations** of Sinch, enhancing their business messaging capabilities seamlessly. (2 reviews) - Users value the **versatile user interface** of Sinch, enabling easy communication across multiple messaging services and channels. (2 reviews) - Users value the **enhanced customer engagement** features of Sinch, enabling easy connections and personalized communications. (1 reviews) - Customer Support (1 reviews) - Customization (1 reviews) - Easy Integration (1 reviews) - Easy Integrations (1 reviews) **What users dislike:** - Users report receiving **numerous robocalls** daily, making Sinch frustrating to use due to constant interruptions. (1 reviews) - Users find the **complex features** of Sinch difficult to grasp initially, but they improve with time and practice. (1 reviews) - Users find the **complex hierarchy** of Sinch challenging, especially for smaller businesses and those new to the platform. (1 reviews) - Users find the **complex setup** of Sinch challenging, especially smaller businesses or those new to communication tools. (1 reviews) - Users report experiencing **connectivity issues** due to frequent robocalls from scam artists utilizing Sinch services. (1 reviews) - Learning Curve (1 reviews) - Navigation Issues (1 reviews) - Poor Navigation (1 reviews) ## Sinch Reviews ### 1. CTO **Rating:** 0.0/5.0 stars **Reviewed by:** Siavash G. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Sinch?** No much to like. Bad support, bad user experience. **What do you dislike about Sinch?** Horrible support and impossible product to test, or even get past testing stage. **What problems is Sinch solving and how is that benefiting you?** SIP trunking ### 2. A very easy to use business messaging software **Rating:** 4.5/5.0 stars **Reviewed by:** Armando D. | Senior Account Co-ordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2025 **What do you like best about Sinch?** Sinch is a very helpful and easy to use business messaging tool. It is very effective for campaign scheduling and chatbots to keep in touch with the customers. Its customer support staff is very helpful and resolve queries quickly. It can be easily integrated for multi channel purposes and business messaging. **What do you dislike about Sinch?** It may take a while to understand the user interface and navigation but gets easier over time with use **What problems is Sinch solving and how is that benefiting you?** Sinch solves the problem of campaign scheduling and business messaging very efficiently without any hassles or problems. The dashboards also keep us informed about ongoing and scheduled campaigns. ### 3. Seamless and great user interface **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2025 **What do you like best about Sinch?** Its versatility and ability to support a wide range of messaging services, including SMS, voice, and video, across different channels like WhatsApp, Facebook Messenger, and more **What do you dislike about Sinch?** One potential downside of Sinch is that it can be complex for smaller businesses or users who are new to communications platforms **What problems is Sinch solving and how is that benefiting you?** Having the ability to remind people on a different platform and reach out to them. ### 4. Good tool for sending messages via WhatsApp **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 18, 2025 **What do you like best about Sinch?** ease of use; intuitive system; good visibility of submissions. **What do you dislike about Sinch?** little assertiveness in sending; slow support; **What problems is Sinch solving and how is that benefiting you?** Connecting with stakeholders and larger massive campaigns ### 5. Mostly used by robocallers and scam artists **Rating:** 0.0/5.0 stars **Reviewed by:** Kevin K. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2025 **What do you like best about Sinch?** Sinch is primarily used by scam artist and robocallers. If you're a legitimate business, do you really want to be associated with the company like this? **What do you dislike about Sinch?** I get 10 to 30 robocalls daily from scam artists that use Sinch. **What problems is Sinch solving and how is that benefiting you?** No legitimate business should use Sinch. ### 6. Easy to use, independence and quality, poor customer service and service from sinch **Rating:** 3.5/5.0 stars **Reviewed by:** Antonio P. | Digital Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 06, 2024 **What do you like best about Sinch?** Easy to use, independence and quality of the product. It is a very simple tool to use, it helps us to be very agile when executing SMS or WhatsApp campaigns. **What do you dislike about Sinch?** Poor customer service and service from sinch **What problems is Sinch solving and how is that benefiting you?** It is a very simple tool to use, it helps us to be very agile when executing SMS or WhatsApp campaigns. ### 7. Great Product and Service **Rating:** 4.0/5.0 stars **Reviewed by:** Manish G. | Founding Member and Head of Business Operations, Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2023 **What do you like best about Sinch?** I am using thier sms and whatsapp service for now. We are very satisfy the way it gives the analytics and support is also helpful **What do you dislike about Sinch?** Product is great, not having any such complaints. The pricing we have to negotiate a bit **What problems is Sinch solving and how is that benefiting you?** SMS and whatsapp marketing to all our registered user to reach them and get the conversions out of that ### 8. manage communications and SMS messages **Rating:** 5.0/5.0 stars **Reviewed by:** Julio L. | IT Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Sinch?** It has provided us with the best functions so that all our clients can connect with us easily and simply, implementing through a mobile phone is very easy, it has allowed us to create completely personalized communications, and attract more people by doing our online marketing. **What do you dislike about Sinch?** Sinch is a very good tool with which we have not had any problems, it has offered us the best service for our company, and it has helped us create messaging through various platforms such as WhatsApp and make calls using AI. **Recommendations to others considering Sinch:** It is a very good mobile platform through which we can create good experiences with all our potential customers, it helps us create communications about products or questions that our customers have. **What problems is Sinch solving and how is that benefiting you?** It helped us to eliminate the lack of communication, when we started using this tool we realized how easy it can be to be in constant communication with what our clients need, regardless of the distance, Medinate Sinch everything is easier. ### 9. Bad support, and not recoring bank charges - fraud **Rating:** 1.5/5.0 stars **Reviewed by:** Bartek K. | CFO, co-founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2022 **What do you like best about Sinch?** automated SMS gate - enabling sending SMS to all my client around the world **What do you dislike about Sinch?** Sinch is bad with payments. They debit your account and then do not add credits, don't show the payment in the billing history. I have never had such an ignorant support team anywhere else. Writing a detailed email about issues, sending bank statements, and then they respond to whatever they want, completely ignoring your question. The worst customer support you can think of. not recording payment should be chased by some fraud banking uthorities **What problems is Sinch solving and how is that benefiting you?** Thye are not solving anything, they are ignoring any issue you report to them ### 10. Worts Support I have ever experienced **Rating:** 0.0/5.0 stars **Reviewed by:** Neo K. | Information Technology Support Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2022 **What do you like best about Sinch?** they have a good platform and is user friendly. thats it, the business aspect behind the product is not existent **What do you dislike about Sinch?** We have decided to cooperate with sinch on behalf of my organization and we regret it ever since. They never reply to emails and they do not adhere to SLAs at all. We are on the verge of terminating the agreement while approaching our deadlines. I do not recommend it. **What problems is Sinch solving and how is that benefiting you?** The idea was to use their integrations and API's to use in our systems. ### 11. Unreliable business partner -- weak API and gaps in notification process with insufficient remedy **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2021 **What do you like best about Sinch?** Sinch offers coverage in a wide range of geographies -- we historically used them in several countries where our other providers did not have strong delivery performance. **What do you dislike about Sinch?** It is not possible to get pricing data through Sinch's API, unlike many of their competitors. After committing to offer us a fixed price in a key market, they raised their prices by 6x and did not notify us in any way, even though they sent us other email price notifications during this same period. When we finally identified the price change, which led to significant losses for our business, they apologized but only offered us a refund of ~2% of the losses we incurred. Even though the error was clearly on their end, we were the ones who suffered losses. We have decided to pull all of our business from Sinch going forward because we can no longer consider them a reliable and trustworthy partner. **What problems is Sinch solving and how is that benefiting you?** We were attempting to address gaps in our other providers' coverage, but we have realized it was better to work with those partners to address delivery issues rather than rely on Sinch. Our other partners make it much easier to pull real-time data via API, and we also have a much better business relationship with them. On balance, the negatives outweigh the positives in our relationship with Sinch. ### 12. Sinch has been an absolute pleasure to work with for all of our SMS needs **Rating:** 5.0/5.0 stars **Reviewed by:** Jacqueline C. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2020 **What do you like best about Sinch?** Everyone at Sinch that I've worked with has been extremely responsive, whether it is questions about adding additional features, or supporting our end users, to even handling billing issues; this level of responsiveness really establishes a strong business parnership **What do you dislike about Sinch?** The biggest downside in our experience has been cost, where we have seen some other vendors be a little more competitive in the market **Recommendations to others considering Sinch:** Sinch is a very good company to work with from an SMS Aggregator role; I've been working with them for many years now going back to the mBlox company, and the business relationship is as strong as it ever was. They are very proactive in ensuring they can meet our needs and supportive whenever we need them to be. **What problems is Sinch solving and how is that benefiting you?** We don't have many problems, just occasional issues with individual users receiving SMS responses from short codes, and the support received from Sinch really helps get through those isolated instances in an efficient manner. ### 13. Great partner who is open to exploring and innovating. **Rating:** 5.0/5.0 stars **Reviewed by:** Eric V. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2020 **What do you like best about Sinch?** The support team is very responsive around the existing services we use. Additionally, they take the time to listen and understand the business challenge/s we are solving for. For example, we recently explored text enabling our 800 to offer a new channel of communication by our members. To accomplish our use case, we were introduced to the Sinch Flows platform that offered the immediate capabilities we needed and additional features we could use in the future. **What do you dislike about Sinch?** Nothing comes to mind at this time. They have been a great partner. **What problems is Sinch solving and how is that benefiting you?** We are exploring the use of a Group Chat feature that would live purely in the SMS space and not require the need to install specific apps such as WhatsApp. This allows our internal teams to use tools (SMS) that they are already familiar with which reduces learning curves and quick adoption. We are also offering additional Digital channels for our members to communicate on. We've been able to do this by text enabling our 800 number and delivering automated responses with a link to an online resource. ### 14. Positive engagement **Rating:** 5.0/5.0 stars **Reviewed by:** James ("J.") N. | CXM Digital Solutions Analyst , Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2020 **What do you like best about Sinch?** The Team was great as we were getting our account set up. Provide timely updates as carriers were reviewing our application. Additionally, provided strategies on who we would be able to allocate cost to various business units that would be using the same shortcode. **What do you dislike about Sinch?** Their online platform to find the status of our submissions to the carriers was difficult to find. Once I knew where it was, it was easy to find. It was just not as intuitive as I would have expected. **Recommendations to others considering Sinch:** Highly recommend. The team is great to work with. We even had an account rep switch (he got promoted) and the Director, of Enterprise Accounts proactively reached out to let me know what was going on and set up a time for an intoroduction. In the past, it was typically just the old rep or the new rep reaching out, **What problems is Sinch solving and how is that benefiting you?** We wanted to begin SMS communications with our field team, channel partners, and (ultimately) our end-user customers. We use Adobe Campaign as our email communication provider and the platform also has SMS capabilities. Sinch came as a highly recommended partner. ### 15. Brilliant products, brilliant people **Rating:** 5.0/5.0 stars **Reviewed by:** Muhammad F. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2020 **What do you like best about Sinch?** How Sinch representatives understand your requirements and issues and provide you solutions that work. Also I must mention that they're very patient and understanding of your circumstances as a business, this was very evident during the tough times we faced due to the COVID-19 pandemic. On the other hand, they have the best tech platforms/teams. Our development teams have never faced an issue technically, Sinch's API's are well documented and are very easy to integrate and use. **What do you dislike about Sinch?** I dislike the fact that they don't have an office in Pakistan, our local tech scene can definitely be helped with an amazing company like Sinch operating locally. **What problems is Sinch solving and how is that benefiting you?** Some of the business problems we are solving with Sinch are: 1. Automated bank statement delivery over WhatsApp API 2. Automated/Agent customer support for large and medium enterprises over WhatsApp API 3. Banking platform build on Sinch's WhatsApp API We have implemented successful business solutions into many enterprises and our products powered by Sinch are providing ease of access, automation and cost reduction to our customers. ### 16. Wasted money, wasted time **Rating:** 0.0/5.0 stars **Reviewed by:** Keith H. | Founder and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2020 **What do you like best about Sinch?** The video quality is very good when you do get their software to connect. I have a development team in India and even video chatting here in the states with them 1 on 1 worked great during our first trial tests of the video chatting integration for Android. **What do you dislike about Sinch?** We gave this company every opportunity to make us happy clients but due to the lack of support we were not able to get android local view to expand to full screen on most modern phones anything running Android 10 and higher does not work properly. We sent over screenshots and videos. After getting the run around from their auto responders for a month we finally got a hold of someone, and they said that they "do not do custom coding". We only asked if they could look at our code which is straight from their own SDK and let us know why it is not working per their own API documentation. We were really surprised by their lack of effort to find a solution or a middle ground we even offered to pay, and they refused but the strangest thing is they offer and promote custom development on their website. We took a big hit in the wallet this month due to the labor cost associated with adding and removing a feature that does not work. So while it may only cost .14 cents per hour for 2 people to video chat at 1080 quality the real hidden cost for a business like mine comes from the integration of the SDK. To have to remove an integration because our UI does is not up to par is a real bummer. **Recommendations to others considering Sinch:** Sinch looks nice on the outside the admin panel is easy to use but there is no way to create additional users, soon I had to share my company email id and password for this integration to ensure my developers had senior level access. If that's something your ok with then great but if you need access delegation use a different platform. **What problems is Sinch solving and how is that benefiting you?** Our core functionality is video chatting. We offer a marketplace where our members can video chat with each other and exchange services and requests. Our marketplace is big, so we need to support our Admin Panel, iOS app and Android app. We did not want to have to build our own custom web RTC software because that would have taken us a month. The benefits we realized are for certain aspects of our business we can't always invest or support the underdog company. While we don't like supporting "too big to fail" corporate companies (Amazon, Zapier) monopolizing the industry we also as a company have to find balance in the software tools we are using for our business and because video chatting is so cored to building community even if we have to pay more for the usage/bandwidth cost per minute of video chatting. In our case it is better to go with a reputable company that has been in the game a while. ### 17. Long time Sinch fan **Rating:** 5.0/5.0 stars **Reviewed by:** Aron S. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2020 **What do you like best about Sinch?** We have been delivering SMS messages of all sorts through Sinch since it was mBlox and CLX. We have been looked after by the company and the people for more than a decade. The breadth and depth of their service offering, particularly around mobile services, means that whatever problem I need solved, Sinch has always had a solution. **What do you dislike about Sinch?** The company is getting pretty large and their services are spreading beyond mobile. It is starting to feel a little bit less personal. **What problems is Sinch solving and how is that benefiting you?** Mostly message delivery anywhere in the globe. Whenever a customer needs access to a new region that we don't currently cover, Sinch flicks a switch and turns it on. No mess, no fuss. ### 18. Lots of great services, reasonable pricing, not the greatest onboarding experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2020 **What do you like best about Sinch?** Sinch does a great job at providing dedicated resources to really get to know your business and understand the use cases you're exploring. They seem to have a strong value in knowing their customers and having one-on-one phone calls that really flush out what you're trying to accomplish as a business. **What do you dislike about Sinch?** The different services Sinch offers can often feel disjointed or completely siloed. Getting access to additional services can be a bit of a hassle with lots of meetings and paperwork to sign. Additionally, we've had our previous account reps really drop off the map with support after getting us to sign on for additional services, requiring several email follow ups to get access to their technical resources for help getting started. Additionally, they have tiered sending rate limits for messaging, which other competitor tools don't seem to have. **What problems is Sinch solving and how is that benefiting you?** Sinch has allowed our business to stay competitive in our pricing by offer great discounts at scale. They also have been able to help us scale up our own business by offering us the ability to send more and more messages as we grow without blowing up our bottom line. We're looking forward to seeing Sinch really be able to capitalize on some of their more recent growth and support a more integrated product set so that it's easier for us to leverage more of their tools without so much back and forth. ### 19. Sinch - CPaaS enterprise solution **Rating:** 5.0/5.0 stars **Reviewed by:** David B. | Enterprise (> 1000 emp.) **Reviewed Date:** November 22, 2020 **What do you like best about Sinch?** Sinch have a very responsive support team, combined with a conversational API for facebook/whatsapp/web chat. The SMS solution was easy to implement and integrate. **What do you dislike about Sinch?** I'm looking forward to the raft of new features they have launching in 2021 which will provide my clients with additional features, plus a better user experience for customers **Recommendations to others considering Sinch:** For large organisations that want full control of their mobile messaging. **What problems is Sinch solving and how is that benefiting you?** Being able to manage large scale SMS campaigns (500k batch sends) with integrations into varied messaging channels based on user preferences. Personalised rich SMS is a big win also. ### 20. A reliable business partner to work with for many years to come **Rating:** 4.0/5.0 stars **Reviewed by:** E S H. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2020 **What do you like best about Sinch?** Everyone in Sinch that we met are helpful and extremely responsive. Especially working with Max Wang, Samantha Tan and Joanne Ow. **What do you dislike about Sinch?** The cost has been the only downside in our journey of onboarding Sinch since 2010. **What problems is Sinch solving and how is that benefiting you?** We don't have much problems with Sinch. With Sinch, we are able to reach out new customers with social media channels requirements (eg. WhatsApp API) and many more... ### 21. The Sinch team is professional and well informed about the industry **Rating:** 4.5/5.0 stars **Reviewed by:** Bill E. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2020 **What do you like best about Sinch?** My account manager and her manager are great to work with and quick to resolve any issues that have arisen. **What do you dislike about Sinch?** Their billing department got a little testy when a simple phone call would have cleared things up. **What problems is Sinch solving and how is that benefiting you?** Reduce rates, lower our COGS. Savings have been in the 50% range ### 22. Strong enterprise partner for global SMS/MMS transport **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2021 **What do you like best about Sinch?** Sinch provides high reliability, enterprise infrastructure at great rates, and the team is highly responsive to requests. From our experience working with many vendors in this segment, Sinch is best-of-breed. **What do you dislike about Sinch?** While we were able to partner with Sinch on a new product, they're going to be best used as core sending infrastructure and APIs. You want to have tech resources, in other words. **What problems is Sinch solving and how is that benefiting you?** SMS/MMS sending infrastructure Mobile wallet technology ### 23. All round good quality ans service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2020 **What do you like best about Sinch?** SInch have a wide range of services available and are helpful in getting you up and running on these. **What do you dislike about Sinch?** There can sometimes be a disconnect between old and new services as Sicnh purchase new companies and services. **Recommendations to others considering Sinch:** Sinch provide a solid service capable of supporting tier 1 banking and other high volume, hi SLA serverices **What problems is Sinch solving and how is that benefiting you?** Global SMS coverage and broadening of available messaging channels within our product sets. ### 24. The service response is very timely and professional. **Rating:** 5.0/5.0 stars **Reviewed by:** Bruce X. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2020 **What do you like best about Sinch?** Using the WhatsApp service, during the first month of launch, it is still in promotion, and very considerately waived the first month's fee. **What do you dislike about Sinch?** Currently, everything I've encountered is good. There are many Sinch-related tasks, and some I haven't been involved with yet. I'll provide suggestions once there is more collaboration. **What problems is Sinch solving and how is that benefiting you?** Using the official WhatsApp number and Flashcall service, hoping to reduce the cost of using SMS and alleviate the pressure on the call center to lower costs. ### 25. Knowledgeable subject matter experts with strong carrier relationships. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2020 **What do you like best about Sinch?** Our account manager is great, not only is she very knowledgeable with compliance but also with the various products. When we need help with anything she's quick to help and push things along anytime we need extra help. **What do you dislike about Sinch?** Before passing things along for us to action we'd like to see more specific details provided; also having Sinch do some digging and investigating on their end before passing things along may help reduce some requests. **What problems is Sinch solving and how is that benefiting you?** Additional product offerings utilizing Sinch's direct connection/relationships. ### 26. Review of Sinch **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2020 **What do you like best about Sinch?** Direct to the point. Easy to negotiate with. **What do you dislike about Sinch?** Different people which may handle different areas of the business. Need to know which to find at which period. **Recommendations to others considering Sinch:** None **What problems is Sinch solving and how is that benefiting you?** Getting good quality routes. ### 27. Good service quality, but process is a bit slow **Rating:** 3.5/5.0 stars **Reviewed by:** Simon N. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2020 **What do you like best about Sinch?** Supportive and quick response from Account manager, **What do you dislike about Sinch?** Processing and response is pretty slow after the AM forward to the internal **What problems is Sinch solving and how is that benefiting you?** A-Z termination, global coverage is the best ### 28. My best partners Sinch...... **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** November 23, 2020 **What do you like best about Sinch?** Very helpful staff, flexible in their offerings and solutions **What do you dislike about Sinch?** Price not too competitive in most areas as compared with other providers **Recommendations to others considering Sinch:** Look at ways to collaborate. **What problems is Sinch solving and how is that benefiting you?** We work around areas in A2P SMS where they are not my strengths and Sinch has connections always almost of the mobile operators around the world and this is their advantage ### 29. helpful and responsive sales team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** November 23, 2020 **What do you like best about Sinch?** good coverage for A2P SMS, helpful account manager **What do you dislike about Sinch?** Support team sometimes could not address our issue precisely **Recommendations to others considering Sinch:** looking forward to the merge with SAP digital, which brings more new services and features to us **What problems is Sinch solving and how is that benefiting you?** India and Vietnam A2P registrations, we could use international business entity for registration ### 30. Reliable service with very good and supportive account executive **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2020 **What do you like best about Sinch?** The reliable platform as well as good support **What do you dislike about Sinch?** So no complaints at this time. Will update again **What problems is Sinch solving and how is that benefiting you?** Sending MT reliably and globally via Sinch. ### 31. Great company and reliable services **Rating:** 5.0/5.0 stars **Reviewed by:** Marcel G. | CEO & Co-Founder, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2019 **What do you like best about Sinch?** - Services are reliable and stable - Call quality is very good - API documentation is good - Pricing is very competitive **What do you dislike about Sinch?** - Customer support response times take long at times **What problems is Sinch solving and how is that benefiting you?** We are using Sinch as a provider of our int. calling business. They give us the flexibility to offer very competitive prices and services. ### 32. All in One SDK for Audio, Video calls and IM **Rating:** 4.0/5.0 stars **Reviewed by:** Maulik H. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2018 **What do you like best about Sinch?** The most useful thing about Sinch is its vast number of features. With Sinch, you can integrate audio calls, video calls, chat functionality without much of the complex coding. **What do you dislike about Sinch?** Sometimes its challenging to handle notifications for Sinch with background process restrictions on device. Android OS like Oreo needs to handled properly to get notifications, calls in background. **Recommendations to others considering Sinch:** Sinch is useful if you are looking for an SDK with quick integration support of Voice calls, Video calls and real time chat/messaging app. **What problems is Sinch solving and how is that benefiting you?** With Since, we are able to create a social platform where users can share using either text, audio, video and multimedia. Sinch helps us make the development process faster so that we no need to re-invent the wheel. ### 33. Most Innovative platform in VoIP **Rating:** 4.5/5.0 stars **Reviewed by:** Shashank S. | Senior Application Developer, Retail, Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2016 **What do you like best about Sinch?** It's incredible for application circulation as well, by sending download interfaces straightforwardly to cellular telephones or permitting clients to share the application through content informing. One of the best components is that the SDK is accessible in practically every dialect, henceforth usage part is exceptionally smooth and simple. **What do you dislike about Sinch?** They can enhance the UI to make this component easier and more unmistakable. It can challenge for the individuals who aren't capable at programming utilizing this API. Now in API there might be an alternative to change how those points of interest shows up at flip side, despite everything we need to make sense of that. **What problems is Sinch solving and how is that benefiting you?** I especially like their full API call log, so I could follow back some conduct we didn't sign on our back-end. Scalability is one of the significant issues when utilizing such devices, which this platform appears to handle appropriately. ### 34. decent API for communication **Rating:** 4.5/5.0 stars **Reviewed by:** Calvin K. | Director, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2016 **What do you like best about Sinch?** I like how easy it was for me to implement with my Parse backend interface as I can just slip in the code that implements the API **What do you dislike about Sinch?** How there isn't an interface that you can use for this API. It can be challenging for those who aren't proficient at programming using this API. **Recommendations to others considering Sinch:** I would also use the GCM as it provides native support, AWS is popular, Firebase **What problems is Sinch solving and how is that benefiting you?** I solved my issue with instant messaging communication as well as being able to send media over the network ## Sinch Discussions - [Is sinch legit?](https://www.g2.com/discussions/is-sinch-legit) - [What is sinch API?](https://www.g2.com/discussions/what-is-sinch-api) - [What kind of company is sinch?](https://www.g2.com/discussions/what-kind-of-company-is-sinch) - [What is sinch used for?](https://www.g2.com/discussions/what-is-sinch-used-for) - [View Sinch pricing details and edition comparison](https://www.g2.com/products/sinch/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-05-15+20%3A18%3A20+-0500&secure%5Bsession_id%5D=13f5138f-a207-40ac-821b-9eb78aa94a33&secure%5Btoken%5D=427d2c8718e2e17ef30f00c5fcf3da525dca7ce0ba88a76f8ed664e0c95a0665&format=llm_user) ## Sinch Integrations - [Adobe Campaign](https://www.g2.com/products/adobe-campaign/reviews) - [Adobe Journey Optimizer](https://www.g2.com/products/adobe-journey-optimizer/reviews) - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Asterisk](https://www.g2.com/products/asterisk/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) - [SAP Engagement Cloud (formerly SAP Emarsys)](https://www.g2.com/products/sap-engagement-cloud-formerly-sap-emarsys/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Sinch Features **Functionality** - Ease Of Integration - API Call Speed - Communication Varieties **Platform Basics - Phone Verification** - Accuracy - Call Screening - Scalability - Security Measures - Reliable Delivery - Customizable Workflows **Conversational AI - Conversational Commerce Platforms** - AI chatbots - Messaging and Notifications - AI agents - Voice assistants - Communication apps **Agentic AI - SAP Store** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Messaging - RCS Business Messaging** - Personalization - Rich Media - Interactive Messages - Branded Templates - Automation - Conversational RCS - Transactional RCS - Promotional RCS **Support** - Documentation - Community Support - Professional Support **Additional Features - Phone Verification** - Integration Abilities - Compliance with Regulations - Reporting and Analytics **Platform integration - Conversational Commerce Platforms** - Ecommerce stores - Sales channels - Payment Platform - Internal tools **Security / Verification - RCS Business Messaging** - Verified Sender - Encryption - Authentification **Analytics and Reporting - Conversational Commerce Platforms** - Conversational analytics - Advance reporting **Agentic AI - Phone Verification** - Autonomous Task Execution **Analytics / Deliverability - RCS Business Messaging** - Read Receipts - Analytics - SMS Fallback **AI - RCS Business Messaging** - AI ## Top Sinch Alternatives - [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews) - 4.2/5.0 (368 reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - 4.1/5.0 (448 reviews) - [Plivo](https://www.g2.com/products/plivo/reviews) - 4.5/5.0 (742 reviews)