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Sinch Contact Pro Reviews & Product Details - Page 2

Sinch Contact Pro Overview

What is Sinch Contact Pro?

Sinch Contact Pro puts a cloud-based contact center solution at your fingertips. Running alongside your business apps, or embedded in them, Contact Pro ties phone, email, chat, and all your other digital service channels together – across business units or around the globe – to deliver a streamlined, consistent, satisfying customer experience. Using intelligent routing logic, such as skills matching and agent optimization, it connects your customers to the agent best qualified to resolve the issue, facilitating first-contact resolution.

Sinch Contact Pro Details
Languages Supported
Czech, Danish, German, English, Estonian, Finnish, French, Croatian, Hungarian, Italian, Japanese, Dutch, Norwegian, Polish, Portuguese, Russian, Slovak, Slovenian, Spanish, Swedish, Turkish, Chinese (Simplified)
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Product Description

Empower customers to reach you through their preferred channels, be it phone, email, web chat, SMS, or messaging apps such as WhatsApp or Facebook Messenger. Contact Pro is designed to help you deliver frictionless support that keeps your customers satisfied and loyal – anytime, anywhere. With an enterprise-ready and cloud-based communications infrastructure, you can reduce call-waiting and handling times as well as the number of dropped calls. And with automated identification and fast routing to the right agent, you can dramatically improve first-contact resolution.


Seller Details
Seller
Sinch
Year Founded
2008
HQ Location
Stockholm, Sweden
Twitter
@wearesinch
3,651 Twitter followers
LinkedIn® Page
www.linkedin.com
4,173 employees on LinkedIn®
Ownership
SINCH.ST
Total Revenue (USD mm)
$5,035
Description

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. We dream big — for our company, our customers, and our employees — and we hire the best talent worldwide to help us bring our vision to life. We have a local presence in more than 60 countries — probably somewhere near you! Shares are traded at NASDAQ Stockholm: XSTO: SINCH


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Recent Sinch Contact Pro Reviews

Shailesh P.
SP
Shailesh P.Enterprise (> 1000 emp.)
5.0 out of 5
"Sap contact centre review"
Major think is single screen to all the customer data and for business offer low cost
Verified User
A
Verified UserEnterprise (> 1000 emp.)
4.5 out of 5
"Sales Assistant "
The accuracy and ability to create varients.
Verified User
C
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"SAP FICO module review "
SAP FICO module is one of the best module in SAPSA
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11 Sinch Contact Pro Reviews

4.5 out of 5
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11 Sinch Contact Pro Reviews
4.5 out of 5
11 Sinch Contact Pro Reviews
4.5 out of 5

Overall Review Sentiment for Sinch Contact ProQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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What do you like best about Sinch Contact Pro?

The ease to navigate from screen to screen and input time for multiple users. It makes processing invoices simple. Review collected by and hosted on G2.com.

What do you dislike about Sinch Contact Pro?

Does not easily print needed materials in usable formats. Could use better formatting to print. Review collected by and hosted on G2.com.

What problems is Sinch Contact Pro solving and how is that benefiting you?

Time entry and ability to pay vendors quickly. Review collected by and hosted on G2.com.