Sinch Contact Pro
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Sinch Contact Pro
By Sinch
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4.5 out of 5 stars
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Sinch Contact Pro Reviews & Product Details

Editadmin
Verified User in Government Administration
AG
Enterprise(> 1000 emp.)
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What do you like best about Sinch Contact Pro?

It has wide verity of apps which helps you customize your end goal to achieve the requirements of your enterprise needss Review collected by and hosted on G2.com.

What do you dislike about Sinch Contact Pro?

Very custom software. If you need to learn more about the confugrations you will not find study materials or that many CBTs to guide you through to get the best out of it. Review collected by and hosted on G2.com.

What problems is Sinch Contact Pro solving and how is that benefiting you?

Supported enterprise Security solution at my previous company Review collected by and hosted on G2.com.

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Sinch Contact Pro Overview

Editedit
What is Sinch Contact Pro?

Sinch Contact Pro puts a cloud-based contact center solution at your fingertips. Running alongside your business apps, or embedded in them, Contact Pro ties phone, email, chat, and all your other digital service channels together – across business units or around the globe – to deliver a streamlined, consistent, satisfying customer experience. Using intelligent routing logic, such as skills matching and agent optimization, it connects your customers to the agent best qualified to resolve the issue, facilitating first-contact resolution.

Sinch Contact Pro Details
Discussions
Sinch Contact Pro Community
Languages Supported
Czech, Danish, German, English, Estonian, Finnish, French, Croatian, Hungarian, Italian, Japanese, Dutch, Norwegian, Polish, Portuguese, Russian, Slovak, Slovenian, Spanish, Swedish, Turkish, Chinese (Simplified)
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Product Description

Empower customers to reach you through their preferred channels, be it phone, email, web chat, SMS, or messaging apps such as WhatsApp or Facebook Messenger. Contact Pro is designed to help you deliver frictionless support that keeps your customers satisfied and loyal – anytime, anywhere. With an enterprise-ready and cloud-based communications infrastructure, you can reduce call-waiting and handling times as well as the number of dropped calls. And with automated identification and fast routing to the right agent, you can dramatically improve first-contact resolution.

Seller Details
Seller
Sinch
Year Founded
2008
HQ Location
Stockholm, Sweden
Twitter
@wearesinch
3,651 Twitter followers
LinkedIn® Page
www.linkedin.com
4,173 employees on LinkedIn®
Ownership
SINCH.ST
Total Revenue (USD mm)
$5,035
Description

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. We dream big — for our company, our customers, and our employees — and we hire the best talent worldwide to help us bring our vision to life. We have a local presence in more than 60 countries — probably somewhere near you! Shares are traded at NASDAQ Stockholm: XSTO: SINCH

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Overview Provided by:
Isabella Rahm

Recent Sinch Contact Pro Reviews

Shailesh P.
SP
Shailesh P.Enterprise (> 1000 emp.)
5.0 out of 5
"Sap contact centre review"
Major think is single screen to all the customer data and for business offer low cost
Read more
Verified User
A
Verified UserEnterprise (> 1000 emp.)
4.5 out of 5
"Sales Assistant "
The accuracy and ability to create varients.
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Verified User
C
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"SAP FICO module review "
SAP FICO module is one of the best module in SAPSA
Read more
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

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10 out of 11 Total Reviews for Sinch Contact Pro

4.5 out of 5
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10 out of 11 Total Reviews for Sinch Contact Pro
4.5 out of 5
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10 out of 11 Total Reviews for Sinch Contact Pro
4.5 out of 5
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Overall Review Sentiment for Sinch Contact ProQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Shailesh P.
SP
Information Technology Infrastructure Analyst
Enterprise(> 1000 emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about Sinch Contact Pro?

Major think is single screen to all the customer data and for business offer low cost Review collected by and hosted on G2.com.

What do you dislike about Sinch Contact Pro?

Apps seems like not user friendly some time Review collected by and hosted on G2.com.

Recommendations to others considering Sinch Contact Pro:

Sap contact centre can ease your work a lot,for monitoring activities it's awesome,give dashboard options to view all task. Review collected by and hosted on G2.com.

What problems is Sinch Contact Pro solving and how is that benefiting you?

We use this software for real time monitoring,give dashboard feature.. Review collected by and hosted on G2.com.

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Verified User in Apparel & Fashion
AA
Enterprise(> 1000 emp.)
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Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Sinch Contact Pro?

The accuracy and ability to create varients. Review collected by and hosted on G2.com.

What do you dislike about Sinch Contact Pro?

The time it takes to pull a certain report. Review collected by and hosted on G2.com.

What problems is Sinch Contact Pro solving and how is that benefiting you?

Shipping and logistics Review collected by and hosted on G2.com.

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Alyssa D.
AD
Service Coordinator
Consumer Goods
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Sinch Contact Pro?

I really enjoy the SAP interface. You can do many things within the SAP system and it is a very clear interface. Review collected by and hosted on G2.com.

What do you dislike about Sinch Contact Pro?

Sometimes the system itself will kick me out randomly. Review collected by and hosted on G2.com.

What problems is Sinch Contact Pro solving and how is that benefiting you?

We use the SAP program for things like looking up inventory and where it went to. It is a lot quicker than our previous system. Review collected by and hosted on G2.com.

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Verified User in Real Estate
CR
Enterprise(> 1000 emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about Sinch Contact Pro?

SAP FICO module is one of the best module in SAPSA Review collected by and hosted on G2.com.

What do you dislike about Sinch Contact Pro?

SAP each modules are very costly to buy. Review collected by and hosted on G2.com.

Recommendations to others considering Sinch Contact Pro:

One of the best ERP Review collected by and hosted on G2.com.

What problems is Sinch Contact Pro solving and how is that benefiting you?

I look after SAP FICO module implementation Review collected by and hosted on G2.com.

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Verified User in Accounting
AA
Enterprise(> 1000 emp.)
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Review source: G2 invite
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What do you like best about Sinch Contact Pro?

The friendly, quick service I was provided. The answers to my questions were exactly what I needed! Review collected by and hosted on G2.com.

What do you dislike about Sinch Contact Pro?

Nothing really. Received my responses in timely manner. Good all the way around. Review collected by and hosted on G2.com.

What problems is Sinch Contact Pro solving and how is that benefiting you?

A couple of the SAP GL accounts were locked, couldn't figure out why, so I sent a message for answers. Review collected by and hosted on G2.com.

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Irina T.
IT
Sales Business Analyst
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Sinch Contact Pro?

The SAP Contact Center product provides integrates with SAP business applications and SAP Cloud offerings to provide omnichannel customer engagement. One of the main strengths is that “the SAP Contact Center is a scalable suite with multitenant properties by way of virtual units, aligning it well with SAP Cloud.” And, the company is continuously developing new products in its SAP Labs division. Review collected by and hosted on G2.com.

What do you dislike about Sinch Contact Pro?

There is nothing to dislike about it as it has a lot of potential and can be tuned with a lot of requirements and functionality. All depends on what you want to get from it. Review collected by and hosted on G2.com.

Recommendations to others considering Sinch Contact Pro:

Recommend as a great tool for managing. Review collected by and hosted on G2.com.

What problems is Sinch Contact Pro solving and how is that benefiting you?

It is a great customer call center management tool in additional to the set and complex. Review collected by and hosted on G2.com.

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Abu H.
AH
Business/Project Analyst
Gambling & Casinos
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Sinch Contact Pro?

I like it's automatic handling of inquiries which basically speed up help desk's response time. Review collected by and hosted on G2.com.

What do you dislike about Sinch Contact Pro?

Nothing wrong with this product. Only need some change management to be acquainted with this product to take full advantage of this product. Review collected by and hosted on G2.com.

Recommendations to others considering Sinch Contact Pro:

To me it is a very useful product for it's unique functionality and if your company implements SAP then why not have this automated tool to speed up day to day operations. Review collected by and hosted on G2.com.

What problems is Sinch Contact Pro solving and how is that benefiting you?

It improved SAP Help Desk's performance with real-time visibility into operations. It also speed up response time by a very significant amount of time. Review collected by and hosted on G2.com.

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Yifei L.
YL
Technical Analyst
Telecommunications
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Sinch Contact Pro?

powerful features and user friendly interface Review collected by and hosted on G2.com.

What do you dislike about Sinch Contact Pro?

training is required to explore all settings and depth of features Review collected by and hosted on G2.com.

What problems is Sinch Contact Pro solving and how is that benefiting you?

resolve customer issues Review collected by and hosted on G2.com.

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Verified User in Oil & Energy
UO
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Sinch Contact Pro?

Very easy to intégrate to the other audiovisual tools we have in the meeting roomss Review collected by and hosted on G2.com.

What do you dislike about Sinch Contact Pro?

User interface could be better, is not intuitivep Review collected by and hosted on G2.com.

What problems is Sinch Contact Pro solving and how is that benefiting you?

We have a lot of teams distributed geographically, very good to set up meetings Review collected by and hosted on G2.com.

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Verified User in Utilities
UU
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Sinch Contact Pro?

The ease to navigate from screen to screen and input time for multiple users. It makes processing invoices simple. Review collected by and hosted on G2.com.

What do you dislike about Sinch Contact Pro?

Does not easily print needed materials in usable formats. Could use better formatting to print. Review collected by and hosted on G2.com.

What problems is Sinch Contact Pro solving and how is that benefiting you?

Time entry and ability to pay vendors quickly. Review collected by and hosted on G2.com.

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Sinch Contact Pro Categories on G2
Contact Center
Contact Center

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