Michael E.
ME
Michael E.
Owner
Small-Business (50 or fewer emp.)
"Easy QBO Integration, Useful Insights, and Powerful Reporting"
5/5
What do you like best about Simpro?

Easy to use, intergrates with my QBO and the information is very useful. Love the reporting functions and also the new AI modules. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

The fact that we cant demand our filed guys take at least 2 pictures before completing a job Review collected by and hosted on G2.com.

Verified User in Electrical/Electronic Manufacturing
UE
Verified User in Electrical/Electronic Manufacturing
Small-Business (50 or fewer emp.)
"Simpro for business control"
4/5
What do you like best about Simpro?

The synchronicity of quotes/jobs and invoicing. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

The ability to produce aesthetically pleasing forms/ checklists etc Review collected by and hosted on G2.com.

Verified User in Airlines/Aviation
UA
Verified User in Airlines/Aviation
Small-Business (50 or fewer emp.)
"Simpro for a small/ medium sized Home Improvement business"
4.5/5
What do you like best about Simpro?

Two improvements we have noticed: 1) Less outages than we have experienced in the past 2) More responsive customer service if were to have an issue. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

Simpro pricing has raised nearly 60% over the last three years. We offered to agree to a longer term contract in hopes of reducing the price but the price we were quoted was higher than what we are currently paying. Review collected by and hosted on G2.com.

Response from Simpro Marketing of Simpro
Edit edit

Thanks for your review of Simpro! We’re glad to hear that you're finding it to be a valuable tool for your home improvement business.

We understand your concern about the outages and slow response times. We've taken steps to address these issues, including migrating our servers to AWS. We're confident that these changes will improve the reliability and performance of Simpro.

It’s great to hear that you like the ability for multiple users to enter notes and status updates on all of your current jobs. Easy collaboration is critical when you have staff working in the field, and we're glad to hear that you're finding it useful.

We also love hearing about the real impact that Simpro has had on your sales figures, and we look forward to continuing to provide you with an organised and efficient job management system.

Kind regards

Simpro

RM
Rebecca M.
Service Team Manager
Small-Business (50 or fewer emp.)
"User-Friendly Experience with Helpful Simpro Support"
4/5
What do you like best about Simpro?

It's user friendly and my recent experience with a Simpro staff member was great! Hannah was very friendly and helpful. I'm looking forward to Lightning and what it has to offer! Review collected by and hosted on G2.com.

What do you dislike about Simpro?

I find that sometimes I'm finding help through Google rather than the help feature in Simpro, however Lightning may change that. Review collected by and hosted on G2.com.

jack m.
JM
jack m.
Solar Labourer
Mid-Market (51-1000 emp.)
"Jack’s simpro review"
5/5
What do you like best about Simpro?

Knowing exactly what my job is for the day Review collected by and hosted on G2.com.

What do you dislike about Simpro?

the layout could definitely be easier to access Review collected by and hosted on G2.com.

Heather D.
HD
Heather D.
Administrator
Small-Business (50 or fewer emp.)
"Great for Coordinating Staff, but Costly and Limited for Xero Accounting Changes"
3/5
What do you like best about Simpro?

Works well coordinating staff and accounts Review collected by and hosted on G2.com.

What do you dislike about Simpro?

VERY expensive and cant actually get the changes I need. AI has not helped me on the end of accounting - with Xero - at all.- Just extra work trying to find out what invoice charges are Review collected by and hosted on G2.com.

Steven M.
SM
Steven M.
Project Specialist Advisor
Small-Business (50 or fewer emp.)
"Detailed Back-End Reporting with Very Good Support"
4/5
What do you like best about Simpro?

The level of detail you can get from the back end reporting. Level of support is very good. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

Some functions are not very user friendly Review collected by and hosted on G2.com.

Michelle K.
MK
Michelle K.
General Manager
Small-Business (50 or fewer emp.)
"Outstanding service for the last 12 years"
5/5
What do you like best about Simpro?

The customer service has been excellent. The system offers far more than we expected, and it’s been a pleasant surprise overall. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

A few glitches with the mobile app for field work Review collected by and hosted on G2.com.

Dan M.
DM
Dan M.
Founder
Small-Business (50 or fewer emp.)
"Good, but limited CRM and Marketing Tools, Plus Support That Needs Improvement"
1.5/5
What do you like best about Simpro?

In depth system that takes care of different aspects of running a service business including maintenance planner Review collected by and hosted on G2.com.

What do you dislike about Simpro?

Limited CRM capabilities. Not enough marketing functions requires export to other platforms. Support from simpro staff is not good enough Review collected by and hosted on G2.com.

Neil H.
NH
Neil H.
Business Systems Support
Mid-Market (51-1000 emp.)
"All-in-One Asset Maintenance Workflow, from Quote to Invoice"
4.5/5
What do you like best about Simpro?

All aspects of asset maintenance are covered in one package. It brings together everything from asset details and service parts to scheduling the right staff, and it supports the full workflow from quote to invoice, including timesheets and purchasing, all in one place. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

That same flexibility also makes the system fairly complex, and it takes a significant amount of setup to get the most out of its features. Training staff to apply our business workflows through simPRO has been an ongoing challenge. Review collected by and hosted on G2.com.