Verified User in Security and Investigations
AS
Verified User in Security and Investigations
Small-Business (50 or fewer emp.)
"Responsive Support Team That Listens and Acts on Feedback"
5/5
What do you like best about Simpro?

Support. When you need help, they listen, and that goes a long way in this space. They’re consistently looking to improve the platform and they welcome feedback. More importantly, they follow through and work to put that feedback into practice. Overall, it’s a very helpful team. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

There’s currently no dedicated contract module for Service Contracts and Subscriptions. Once that piece is in place, it will make a world of difference for many industries that rely on managing RMR effectively. Review collected by and hosted on G2.com.

Verified User in Construction
EC
Verified User in Construction
Small-Business (50 or fewer emp.)
"Powerful and Configurable, but Mobile UI and Follow-Ups Need Streamlining"
3.5/5
What do you like best about Simpro?

It’s a very powerful tool with tons of configuration options for managing large projects as well as day-to-day service work. The company’s focus on AI features and UI improvements is both welcome and much needed. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

If you are not on top of everything, it is quite easy to lose track of jobs and forget to follow up. There is a lot of manual interjections required to run the end to end workflow of a job as well. The technicians struggle with the mobile app UI. Review collected by and hosted on G2.com.

Kashif A.
KA
Kashif A.
Business Development Manager
Small-Business (50 or fewer emp.)
"Keeps Our Business Organized and Saves Us Money"
5/5
What do you like best about Simpro?

Keeps our business, structured, organized and helps us manage work flow effectively. We end up saving significant amount of money! Review collected by and hosted on G2.com.

What do you dislike about Simpro?

Nothing - Its amazing as it is! I am looking forward to AI Enhancements with Lightning Review collected by and hosted on G2.com.

BB
Beka B.
Operations Manager
Small-Business (50 or fewer emp.)
"Nicely Organized and Easy to Follow"
5/5
What do you like best about Simpro?

Its organized very nicely and everything is tied into each other making it easy to follow and understand. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

The formatting is very similar so its easy to confuse quotes and jobs. Review collected by and hosted on G2.com.

Carl U.
CU
Carl U.
Vice President Sales & Marketing
Small-Business (50 or fewer emp.)
"SimPro Review"
5/5
What do you like best about Simpro?

SimPro has greatly increased our efficiency & thus bottom line profits by consolidating inventory, scheduling, recurring schedules & CRM under 1 platform. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

No integration with Quickbooks, time card integration & customization of sales proposals & templates Review collected by and hosted on G2.com.

John S.
JS
John S.
Sales & Marketing
Small-Business (50 or fewer emp.)
"Easy-to-Manage CRM Categories That Support Sales Calls"
5/5
What do you like best about Simpro?

Every category is easy to understand and manageable. Especially with sales calls. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

Like all CRM's, the information must be put in on a timely basis. This can sometimes become difficult, especially when making sales calls. Review collected by and hosted on G2.com.

Geovani Q.
GQ
Geovani Q.
MD
Small-Business (50 or fewer emp.)
"Disappointed customer"
0/5
What do you like best about Simpro?

It’s a smart but dumb software. There are cool features but also some really stupid ways it does things. It’s a love and hate relationship. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

It’s very clumsy and very old in some features. Also everything has to be a stupid add on when we already pay so much for it. Very disappointing Review collected by and hosted on G2.com.

Dorota F.
DF
Dorota F.
Office Administrator
Small-Business (50 or fewer emp.)
"All-in-One Platform with Impressive New AI Agents"
5/5
What do you like best about Simpro?

The new AI agents are great, and I'm currently setting up the Maintenance Planner. Our account manager is very helpful. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

Some features are difficult to use. For example, supplier quotes are confusing in terms of naming, and it’s hard to understand how they work. Review collected by and hosted on G2.com.

KM
Kirstie M.
Small-Business (50 or fewer emp.)
"The perfect program for job tracking"
5/5
What do you like best about Simpro?

I love that you can track everything from labour and materials in the one place, nothing can be missed and everything is streamlined. Job flow is also very easy to keep on top of. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

There is no major dislikes with Simpro, although it would ideal if the technicians could access all their licences on the app Review collected by and hosted on G2.com.

Response from Simpro Marketing of Simpro
Edit edit

Hi Kirstie,

Thanks for your wonderful review and letting us know that you find Simpro to be a one-stop solution for tracking everything from jobs, to labor and materials, to invoicing in one place. Making sure nothing gets missed and streamlining the whole process are top priorities for us in Simpro.

We get how important it is for technicians to have easy access to information, and we appreciate your feedback about accessing all their licences on the Simpro Mobile app. Our team is always working to improve the app's features and capabilities, and we'll definitely take your suggestion into consideration for future updates.

If you've got any more feedback or need a hand, don't hesitate to reach out. We're here to support you every step of the way.

Best regards,

Verified User in Telecommunications
AT
Verified User in Telecommunications
Small-Business (50 or fewer emp.)
"Functionality increases... But lack of training on implementation and work flow"
3.5/5
What do you like best about Simpro?

Simpro has a lot to offer but some of the workflow is hard to decipher. When we started to implement it there wasn't a good foundation of training and through process behind the workflow presented. It was more of a setup ... and then we were left to our own devices to determine work flow and work arounds.

The training portal is decent, but the constant upcharging on top of the premium price we already pay is frustrating. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

Simpro could provide more training on the "upgrades" they are adding, and even monthly workshops. Review collected by and hosted on G2.com.

Response from Simpro Marketing of Simpro
Edit edit

Hello,

Thank you for sharing your feedback on Simpro. We're delighted to hear that you appreciate the project management and scheduling functionality, as well as the comprehensive nature of our platform.

In response to your concerns about setup times, we're pleased to inform you that we've recently introduced new tools and streamlined processes aimed at simplifying the setup of customer builds. We're confident that these enhancements will significantly benefit our newer community members, making the onboarding process more efficient.

It's wonderful to know that Simpro is helping your field technicians log information seamlessly and providing real-time access for your project managers. If you have any more suggestions or feedback, please don't hesitate to reach out. Your insights are invaluable in helping us make Simpro an even more powerful tool for your business.

Best regards,

Simpro