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Simpro Reviews & Product Details

The Trades' Edge Starts Here: Simpro is the AI-First Operating Platform built to eliminate complexity, unlock clarity, and double contractor profitability. Contractors deserve a platform that works as hard as they do. Simpro brings operational control to every job, team, and dollar, transforming chaotic workflows into lasting success. Trusted by over 250,000 trades professionals, our all-in-one solution integrates: • Profitability Reimagined: Real-time job costing, faster quoting (up to 10X quicker), and integrated payments to drive healthier cash flow. • AI-First Advantage: Automation and AI Mobile Work Notes that remove manual work and errors, giving your crew a competitive edge. • Operational Control: Centralized scheduling, inventory, and asset tracking from Quote to Cash—all under control. From small-to-midsize businesses to large enterprises, Simpro turns complexity into profit and makes contractors the most profitable, tech-enabled operators in the economy. More meaningful work. More business rewards.

Product Website

Seller

Simpro

Discussions

Simpro Community

Languages Supported

English, Spanish

Overview by

Simpro Marketing

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

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Simpro Integrations

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Simpro Media

Simpro is the AI-first operating platform for residential and commercial trades. We simplify complex workflows and help contractors double their profitability with advanced automation across scheduling, quoting, compliance, and field service management. The trades build the world. Simpro builds t...

Simpro Demo - Track and Manage Inventory Without the Headache

Bring calm to the chaos of managing inventory. Quickly order stock, control inventory and better manage your warehouse.

Ready to crush the competition? Our Simpro Premium field service project management software and mobile apps can help you not only win more business, but also maximise job profitability.

Lean into the power of time-saving automation and digital shortcuts with effective people and resource management, including job scheduling, customer management and simple communication tools.

Simpro Demo - One Field Service Mobile App To Improve Efficiency

Simpro Mobile allows staff to simplify job management in the field. Field staff can access assigned jobs, site history, customer details, job notes and other information needed to complete a job. The information is then communicated to the office in real-time.

Hear from Albert, Founder of Prairie HVAC/R as he shares how Simpro has helped transform their growing mechanical and chiller manufacturing business into a more organized, efficient operation.

Running a field service business is demanding — from managing schedules and routes to sending invoices. But chasing payments shouldn’t be part of the job. Simpro Payments makes it easier to collect payments on time, in the field, and online

You deserve technology that works as hard as you do and rewards that match the value of your work. Simpro is the AI-first operating platform built specifically for the way you work , helping you tighten operations, capture every billable do

Official Downloads

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Evaluation Criteria for Selecting a Field Service Management Platform

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Kyle B.

Small-Business (50 or fewer emp.)

10/2/2023

"Mostly positive with some difficulties that require a lot to work around"

3.5/5

What do you like best about Simpro?

I have loved that SimPro has become a mostly central touch point for our operations. Being able to go from sales lead all the way to final invoicing, with the bulk of our attention being in this single interface, has been helpful for our processes. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

There are a number or work flows that are tedious and combersome; where some software's might have a single action, SimPro may require navigating through to a destination with 4-5 clicks. The other piece that has been disappointing is the integrations and their lack of usefulness or support for them. Things like the email or voip integrations are confusing to implement, and if there are issues then you are pointed to whatever other company is involved. So, no one inside SimPro support helps keeps those features moving forward or working Review collected by and hosted on G2.com.

Response from Simpro Marketing of Simpro

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Dear Kyle,

We greatly appreciate your review of Simpro. It's heartening to learn that our platform has assumed a central role in your operations, contributing to the efficiency of processes spanning from sales leads all the way through to final invoicing.

Your feedback concerning specific workflows and integrations is valuable to us. Enhancing the user experience is a paramount objective, and we've committed resources to identify and address workflow inefficiencies.

We extend our gratitude for selecting Simpro as your business management solution. We are enthusiastic about continuing to serve you and advancing our platform to your advantage.

Warm regards,

Simpro

Matthew W.

Small-Business (50 or fewer emp.)

10/3/2023

"Fantastic Software"

5/5

What do you like best about Simpro?

-Automated Recurring Invoices (Makes it super easy to send out monthly invoices to our clients)

-Commissions (No more manually calculating sales commission on jobs)

-Smooth workflow (I now can go from a sales lead, to a quote, to a job without having to duplicate or triplicate my work)

-Implementation of the product was a breeze. I was up and running and no time! Review collected by and hosted on G2.com.

What do you dislike about Simpro?

No integration with a true document signature platform. We are having to use SignNow for the moment. Review collected by and hosted on G2.com.

Response from Simpro Marketing of Simpro

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Hi Matthew

It's fantastic to hear about your positive experiences with Simpro, especially regarding automated recurring invoices, commission calculations, and streamlined workflow. It's great that the implementation process went smoothly for you.

Simpro offers an online quote acceptance feature that allows you to create quote acceptance forms for your customers. They can conveniently accept quotes online, and the system notifies you when a customer accepts the quote. Additionally, customer signatures are automatically captured and populated on PDF forms. This streamlined process helps you efficiently manage your quote workflow while maintaining accurate records of accepted quotes, including captured signatures.

It's worth noting that software products like Simpro often evolve, so integration options may expand in the future to provide more choice.

If you ever have more feedback or suggestions, please feel free to share them with the Simpro team to further enhance your experience. Thank you for sharing your thoughts!

Regards

Simpro

Mike T.

Small-Business (50 or fewer emp.)

10/5/2023

"Works, but alot to be desired"

2/5

What do you like best about Simpro?

Allows us to get everything in one place for the most part

Capability to manage jobs very well from sales to follow up

Great tools to control job costs

Syncs pretty well with accounting software Review collected by and hosted on G2.com.

What do you dislike about Simpro?

Interface is not intuitive and there's a long and hard learning curve.

Only supports cash basis accounting, work-arounds suggested for accrual-based accounting require a massive administrative burden.

Payment processing tools are terrible, only intigrates with Square and there is no ACH option, so if someone wants to pay ACH we have to send invoice from quickbooks Review collected by and hosted on G2.com.

Response from Simpro Marketing of Simpro

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Hello Mike,

Thank you for taking the time to share your insights about Simpro. We're thrilled to learn that our platform has been instrumental in streamlining your operations and effectively manage job costs. Your positive feedback regarding the synchronization with your accounting software is greatly appreciated.

We're excited to share some fantastic news regarding the areas you mentioned for improvement. We're actively working on introducing support for GAAP accounting practices, including options for accrued and deferred revenue, which will provide more flexibility in your financial operations. Additionally, we have plans to enhance our expense management features, which should further improve your accounting experience.

In terms of payment processing, we're just around the corner from implementing ACH payments for Square. This will eliminate the need for any workarounds involving Quickbooks, making payment processing a much smoother experience for you. Furthermore, we have secured an agreement with another major payment processor and plan to announce and release this integration to our customers by the end of 2023.

Your valuable input guides us in making Simpro an even more powerful tool for your business. We eagerly anticipate your feedback on these new features once they're rolled out.

If you have any more suggestions or questions, please don't hesitate to reach out. Your success is our priority.

Best regards,

Simpro

Nicholas C.

Small-Business (50 or fewer emp.)

10/2/2023

"Wonderful field service and estimating software for low voltage or security company!"

4/5

What do you like best about Simpro?

I love that the software has the ability to create estimates quickly. Work flows between estimating, ordering and work orders have been a life saver! The new takeoff software allows quick estimating alongside a plan set. The customer service department is always available and ready to assit with any issues that come up. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

I wish asset tracking was a little more organized. Financial statements are based on accrual. I wish there were some statements based on cash flow. The mobile application can glitch at times but all in all a great product. Review collected by and hosted on G2.com.

Response from Simpro Marketing of Simpro

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Hi Nicholas

Thank you for taking the time to share your positive experiences with Simpro. We're thrilled to hear that our software has been instrumental in streamlining operations for your company.

We're particularly pleased that you find our estimating and workflow features beneficial. It's wonderful to know that our tools have been a life-saver in your day-to-day work. Our commitment to providing efficient estimating and work order processes remains a top priority.

We appreciate your feedback regarding asset tracking and financial statements. We continually work on enhancing our software, and your insights are essential in this regard.

We're here to support you every step of the way, and your success is our success. If you ever have more feedback or need assistance with anything else, please don't hesitate to reach out. We're ready to assist.

Warm regards,

Simpro

Michelle P.

Small-Business (50 or fewer emp.)

10/6/2023

"SimPRO has a great asset management and plant item tracking system"

3/5

What do you like best about Simpro?

SimPRO has helped us grow our asset management with our customers. It has been helpful to track history and easy helpful to list to our customers which asset needs the repair. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

SimPRO has alot of steps in the process of quoting, job workorders and invoicing. For the system to work properly you have to be very careful to every detail or you miss something along the way. It will take time to learn the steps, but you will get the hang of it. Review collected by and hosted on G2.com.

Response from Simpro Marketing of Simpro

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Hello Michalle,

Thank you for sharing your thoughts on Simpro. We're delighted to hear that you've found our asset management and plant item tracking system to be a valuable asset in your business operations. Tracking asset history and efficiently communicating repair needs to your customers are indeed crucial aspects of field service management.

We appreciate your feedback regarding the complexity of certain workflows in Simpro. We've taken this input to heart and have invested in tools and improvements aimed at streamlining these processes. Our goal is to reduce the number of steps and clicks required, making the system more user-friendly while maintaining its power and functionality.

We understand that mastering these workflows can take some time, but we're here to support you every step of the way. Your dedication to detail ensures that you're making the most out of our system, and we're committed to making that process smoother for our users.

Simpro is designed to significantly reduce paperwork and enhance communication between your mobile teams and the office. We're pleased to be contributing to the efficiency of your operations.

If you have any more feedback or questions, please don't hesitate to reach out. We're here to assist you on your journey with Simpro.

Best regards,

Simpro

Rebecca O.

Admin Assistant

Small-Business (50 or fewer emp.)

9/26/2023

"Really efficient and easy to use!"

5/5

What do you like best about Simpro?

I love how user friendly it is! If there's something you can't work out it's easy to click on 'walk me through' and you can work it out. It's really helped to streamline our business and make us more efficient.

Customer service is very approachable as well and follows through on making sure issues are rectified. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

Entering invoices manually could be a bit easier. To have to create PO, enter detail and then go to a different area to receipt it sometimes feels a bit clunky. Review collected by and hosted on G2.com.

Response from Simpro Marketing of Simpro

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Hi Rebecca,

Thank you for your kind words and the positive review of Simpro! We're delighted to hear that you find our system user-friendly and efficient. Our "walk me through" feature is designed to provide you with the guidance you need, making it easier to navigate and utilise the system to its full potential.

We're especially grateful for your appreciation of our customer support team. Providing excellent service and resolving issues promptly is a top priority for us, and it's heartening to know that our efforts have made a positive impact on your experience with Simpro.

We also appreciate your feedback regarding invoice entry. We're always looking for ways to enhance the user experience, and your input is invaluable in this regard. We'll certainly take your comments into consideration as we continue to improve our system.

Thank you for choosing Simpro as your business solution,

Best regards, Simpro

Victor H.

Small-Business (50 or fewer emp.)

10/3/2023

"Great for Job Management, Complicated for Inventory Management"

4/5

What do you like best about Simpro?

As a service company, Simpro is really straight forward for creating an managing the jobs our techs have to go go each day. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

As a service company, Simpro is long and complex for inventory management. This makes it very difficult when trying to orginize parts for different machines with the same manufacturer. Rather than having one storage device for the manufacturer which can then be broken down into the different machines, each section has to be its own storage device. This leads to long lists of storage devices that are difficult to keep track of and move parts between Review collected by and hosted on G2.com.

Response from Simpro Marketing of Simpro

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Hi Victor,

Thank you for taking the time to share your feedback about Simpro. We're glad to hear that Simpro works well for job management in your service company.

We appreciate your input regarding inventory management. Your feedback is valuable, and it helps us identify areas where we can improve and enhance the user experience. We're continually working to make Simpro more intuitive and efficient, and your comments will be taken into consideration.

If you ever have more suggestions, questions, or need further assistance, please don't hesitate to reach out. We're here to support you in making the most of Simpro for your business needs.

Best regards,

Simpro

Verified User in Building Materials

Mid-Market (51-1000 emp.)

2/1/2024

"Simpro is very user friendly!"

4/5

What do you like best about Simpro?

Simpro is very simple to learn how to use. It's also very easy to teach to someone else. I love that it gives the ability to add notes everywhere from the customer to the site to the specific job. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

Pulling accurate reports is nigh unto impossible. Review collected by and hosted on G2.com.

Nicholas F.

Small-Business (50 or fewer emp.)

10/3/2023

"SimPro Optmized our Business"

5/5

What do you like best about Simpro?

It has cut down on the time of our admin almost 70%. It also has helped us level our customer experience up and our business has been excelling using it. It has so many features that each week we keep laying in and its making our experience even better. We have recemmended it to multiple people and one already signed on. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

The only con we have found is it is complex and there are some silly nuances that it uses but you get use them. None of this is really a con. Review collected by and hosted on G2.com.

Response from Simpro Marketing of Simpro

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Hi Nicholas,

Thank you for sharing your positive experiences with Simpro! We're delighted to hear that the platform has had such a significant impact on your business by reducing administrative tasks and improving the overall customer experience.

It's fantastic to know that you're exploring and implementing more of Simpro's capabilities to further enhance your operations. Your recommendation to others speaks volumes about the value you find in the platform.

If you ever have more insights to share or need assistance, please don't hesitate to reach out. We're here to support your continued growth and excellence.

Best regards,

Simpro

Verified User in Manufacturing

Small-Business (50 or fewer emp.)

10/11/2023

"Steep Learning Curve, but worth persevering"

3.5/5

What do you like best about Simpro?

The ability to track a job from initial lead right the way through to scheduling after sales visits is great. No more spreadsheets and the ability to process data within one central hub of info is really beneficial. The implementation team were invaluable in adapting SimPRO to our specific requirements and integrating it to our existing manufacturing processes. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

It's not without its quirks! Some of the features are very specific to a plumbing / fit out industry; not something remotely close to our industry. There is a steep learning curve that can feel quite overwhelming, although the support and training is very good. Review collected by and hosted on G2.com.