Simpro Reviews & Product Details

I like the ease of use when first getting started. It's easy to quickly figure out how to get around and find what you're looking for. The main navigation is laid out logically in order of how a typical job process would flow from Lead to Invoicing. The simPRO team was extremely helpful during the implementation process and offered us many resources to help us get started.

Chat support is 24/7, so you can always chat with a customer support representive to raise issues or ask questions. This has been extremely helpful throughout our time using simPRO. The account management team is also very helpful and easy to work with. In my experience, they've always gone above and beyond when possible.

There is also a suite of add-on features that are very useful. We regularly utilize the advanced reporting capabilities offered by their BI Reporting. The underlying software for BI Reporting recently had a major overhaul, making it easier to teach regular users how to create custom reports.

For advanced use cases, APIs and Zapier can be utilized to integrate with 3rd party applications.

Overall, the software has been good to us. New people have an easy time adjusting. The simPRO team is always wonderful to work with. Review collected by and hosted on G2.com.

There are a couple of drawbacks. Lack of a true dispatch board and a messy, unintuitive mobile application.

I think it's time they consider a true drag-and-drop dispatch board that makes it easy for dispatch to know where technicians are, where technicians will be, what jobs are available to dispatch, and what technicians are available for jobs. They do offer a schedule board, a job board, and a service dashboard. But, these need to be on one page where dispatch can drag jobs/technicians onto a board.

Another area that needs a work is the mobile application. Much of the features needed are there, but using the app could be better. Features and modules seem to be cobbled together in a non-intuitive manner. It would be nice if the job card sections were laid out better, easier to distinguish between each other, and was more customizable.

In addition, there are 2 major features missing from the service mobile application. A true timecard system and custom forms. Review collected by and hosted on G2.com.

Simpro is very user freindly, supports all my needs without having to use any other software. I use Simpro daily as I can manage all jobs, quotes, staff, clients, suppliers, contractors and it also supports the financial aspects associated with those. Customer support is very good and responsive in replying to any quries about the product. Review collected by and hosted on G2.com.

Its not a dislike but I would like a feature where you could set a notification when specific engineers begin or complete a job. Review collected by and hosted on G2.com.

We love the flow from quotes to jobs, purchase orders to jobs, and the full inventory it tracks. Time tracking has been great for the employees. we also love the search functions - our last program would not search partial words Review collected by and hosted on G2.com.

Very choppy, and order must be followed. We also do not like the unability to alter a job after it's been sent to invoicing. Hate the idea of deleting invoice, alter job, resend to invoicing, re-editing invoice. Also hate that there is no DNE ability. We work with lots of major contractors that work with Do Not Exceed limits, and this would be so helpful, even an override would be nice. Review collected by and hosted on G2.com.

By far one of the easiest software’s to pickup and use quickly backed with a stunning video training suite online and ready to go from day one. The step me through training is some of the best I have seen using software for 25 years. The end to end job management from quote to invoice is allows us to see where the profit and loss is coming for each job or customer. We have used some of the great simPRO embedded integration to allow other software to help reduce admin. The simPRO API is also allowing us to integrate with our current web offerings easily. Review collected by and hosted on G2.com.

Overall the only issue is getting great ideas from customers into the software fast. The customisation team at simPRO pickup the slack here to help. Review collected by and hosted on G2.com.

The customization and auto status updates. Review collected by and hosted on G2.com.

The design is extremely difficult to work with. It is impossible to have efficient time tracking, job costing. There are no efficient integrations with payroll platforms and expense tracking. Review collected by and hosted on G2.com.

As an administrator, I like the features and customizability of Simpro. With Simpro I can create notifications, alerts, and forms for our work orders/quotes/invoices. As well as having the ability to view the status of our technicians in the field. Review collected by and hosted on G2.com.

When I'm creating invoices and approving the work orders. The AI will override the times I have approved.

For example, there is an order for the labor that is being billed on an invoice. First comes our technician's time and then the assistant's time. If there's overtime it will be added after regular time. However, I have experienced Simpro overriding the order of the times we are billing. This can be frustrating to have to correct. Review collected by and hosted on G2.com.

Simpro has awesome customizations and the support staff was amazing. Lots of awesome features and app was easy to use. Review collected by and hosted on G2.com.

The one downside of Simpro is there are a lot of rabbit holes you have to go down to get to certain pages. We used the software for awhile but ended up having to change due to complexities that didn't work well for a pool company. I think it could have worked for us but I didn't have enough support from my team in implementation (not Simpro's fault at all). Review collected by and hosted on G2.com.

I like that simpro helps us manage our company better by providing an all around platform Review collected by and hosted on G2.com.

SIMPRO DOESNT CARE AT ALL. WE ARE ONE OF THEIR BIGGEST CLIENTS AND WE CAN'T GET ANY IMMEDIATE SUPPORT WITH OUR API ISSUES. SIMPRO BI RARELY WORKS AND WHEN IT WORKS, IT IS DELAYED AND IT ONLY HAS UNTIL JULY 12TH DATA RIGHT NOW. ISN'T THAT A BIT EMBARRASING? WE ARE ALSO USING THE SIMPRO API, AND ARE CURRENTLY HAVING ISSUES BUT WE CAN'T GET ANY HELP AT ALL. NO ONE IS WILLING TO HELP US. SIMPRO DOESN'T CARE. EVEN IF WE'RE ALREADY LOSING MONEY BECAUSE OF OUR ISSUE. THEY CANNOT BE BOTHERED TO HELP US. THEY WILL REDIRECT YOU TO A FORUM WHERE VERY BUSY API DEVELOPERS RESPOND TO YOUR ISSUES ONLY IF THEY HAVE ENOUGH TIME TO HELP. THERE'S NO ACTUAL SUPPORT STRUCTURE. Review collected by and hosted on G2.com.

It is easy to learn and master. I love that there are tutorials for everything; it really takes out the need for training a new person. Their customer service is great, they are always available for a chat to resolve any issues. Review collected by and hosted on G2.com.

There seems to be a lot of round about ways for doing things in SimPRO. If I run into something buggy, the fix is sometimes a work around and doesnt seem like an efficient way of doing something. I think the system could use some upgrades to make it more robust. Review collected by and hosted on G2.com.

I can’t say enough good things about this platform. From the moment I contacted them, they were responsive and accommodating. The quality of their work is exceptional, and I couldn’t be happier with the final result of implementation. Simpro is user friendly and integrates nicely with our accounting aspects. I use Simpro daily and I am always learning new steps through every update. Review collected by and hosted on G2.com.

The only downside at this time of Simpro is alerts; however, we have been told by Simpro's development team that the solution to our pain point is in the works. Review collected by and hosted on G2.com.