Simply Contact is a customer support operations partner for companies in complex, regulated, and high-expectation industries. Founded in 2013 and headquartered in Warsaw, the company designs and runs tailored support operations that combine industry-trained multilingual teams with AI embedded into workflows where it provides demonstrable impact. Today Simply Contact employs 700+ agents across eight European locations (the UK, Poland, Czech Republic, Slovakia, Romania, Bulgaria, Moldova, and Ukraine), handling over 10 million customer requests annually in 30+ languages. 𝐇𝐨𝐰 𝐰𝐞 𝐰𝐨𝐫𝐤 Every engagement starts with understanding how the client's support operation actually runs: customer journeys, escalation paths, risk points, volume patterns. From there, we build a tailored operational model: the right team structure, the right processes, and AI plugged in where it moves specific metrics. We don't offer a fixed set of services. Each setup is scoped around the client's product, industry context, and risk profile. 𝐀𝐈 𝐜𝐚𝐩𝐚𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬 Our AI solutions are developed and maintained in-house. They include voicebots, real-time translation, QA automation, knowledge base assistants, and agent training simulations. We deploy them based on what each operation actually needs—the focus is always on outcomes, not tooling for its own sake. 𝐓𝐞𝐚𝐦 𝐚𝐧𝐝 𝐪𝐮𝐚𝐥𝐢𝐭𝐲 All agents hold a bachelor's degree or higher and are hired for cultural and linguistic alignment with Western markets. Monthly attrition is 5%, supported by structured onboarding, continuous training, and clear career progression. Where industry expertise matters, we embed it directly into delivery: on our Ditto Music project, for example, 85% of agents are practicing musicians. 𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐲 𝐟𝐨𝐜𝐮𝐬 Simply Contact works across industries where support quality directly affects revenue, compliance, and brand trust: aviation and travel, fintech and banking, retail, healthcare, SaaS, and mobility. Clients include Wizz Air, Bolt, Metro, Ditto Music, and Yves Rocher. 𝐑𝐞𝐬𝐮𝐥𝐭𝐬 𝐚𝐧𝐝 𝐜𝐨𝐦𝐩𝐥𝐢𝐚𝐧𝐜𝐞 The company consistently delivers 80%+ CSAT, over 90% QA scores, up to 70% cost reduction compared to in-house support, and 80%+ first-call resolution. Simply Contact holds PCI DSS, ISO 27001, ISO 27701 certifications and complies with GDPR and HIPAA.