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Simplify360 Reviews & Product Details

Simplify360 is one of the leading social customer service platforms. The company has physical presence in India and US, and has partners in APAC. The product is sold in over 100 countries directly or through partners. Simplify360 provides integrated enterprise solutions; their latest offerings are Social CRM and Social Media Command Center. Simplify360 Social CRM enables customer support teams to serve their customers across social media. It offers unified view of customer engagement across the social media and a 360-degree view of customers through deep integration with Enterprise CRM.

Seller

Simplify360

Discussions

Simplify360 Community

Languages Supported

Afrikaans, Arabic, Bengali, Danish, German, English, Gujarati, Hindi, Indonesian, Japanese, Korean, Malayalam, Marathi, Malay, Nepali, Dutch, Albanian, Tamil, Chinese (Simplified)

Overview by

Deep Sherchan (Digital Product/UX Designer)

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Simplify360 Media

Summary Dashboard

Assigning social messages to tickets.

Omnichannel Messaging

Simplify360 Dashboard

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AM

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

5/18/2023

"Good Social Listening Tool"

3.5/5

What do you like best about Simplify360?

Tool set-up is both quick and straightforward, allowing for rapid deployment without complex configuration or discovery processes. Its cost-effectiveness makes it ideal for enterprises or startups alike, providing a viable foundation for each. Review collected by and hosted on G2.com.

What do you dislike about Simplify360?

Used it majorly for ORM purposes. It would be really great if the social listening and analytics bit is improved for ease of analysis. Review collected by and hosted on G2.com.

AA

Verified User in Apparel & Fashion

Mid-Market (51-1000 emp.)

11/7/2022

"Cater the needs of analytics team"

3.5/5

What do you like best about Simplify360?

Aggregation of all the comments at one place. Simple to reply, easy to read. Review collected by and hosted on G2.com.

What do you dislike about Simplify360?

Data pullling capability is less as compared to other tools Review collected by and hosted on G2.com.

AT

Ashish T.

General Manager, Digital Marketing

Enterprise (> 1000 emp.)

1/21/2019

"Good social tracker, easy to setup and run fast"

3.5/5

What do you like best about Simplify360?

Fast and easy setup that lets you get started quickly, without investing a lot of time in complex configuration and discovery processes. Very cost-effective as well, makes this a good starting point for enterprises and a very serviceable solution for startups. Review collected by and hosted on G2.com.

What do you dislike about Simplify360?

Cost scaling is a bit unfair - just when you really get into it, you start running into usage / tracking limits that, given the scale of social media today, are a little unrealistic. Review collected by and hosted on G2.com.