# SimpleTexting Reviews **Vendor:** Sinch **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 4.7/5.0 **Total Reviews:** 640 ## About SimpleTexting SimpleTexting is an easy-to-use SMS marketing and business texting platform that helps organizations communicate faster and more effectively with their audiences. Trusted by thousands of businesses—from small teams and nonprofits to healthcare providers, schools, and Fortune 500 companies—SimpleTexting makes it simple to reach people where they’re most responsive: text messages. With SimpleTexting, teams can send mass text campaigns, manage two-way conversations, and engage contacts in real time—all from a clean, intuitive dashboard. Every plan includes access to powerful texting features like SMS and MMS messaging, scheduled campaigns, autoresponders, contact segmentation, AI-assisted replies, API access, and compliance-friendly tools designed for growing organizations. Whether you’re sending appointment reminders, event updates, marketing promotions, or internal alerts, SimpleTexting helps ensure messages are delivered quickly and clearly. The platform is built to scale, making it just as effective for small businesses as it is for large enterprises with complex messaging needs. In addition to its core platform, SimpleTexting offers free resources and tools to help users write better messages and improve campaign performance. Support is available seven days a week via phone, chat, and email, and SimpleTexting can be accessed on the web or through mobile apps for iOS and Android. Try SimpleTexting free and start connecting with your audience today. Key features and capabilities include: - Mass SMS and MMS messaging: Send broadcast messages to large contact lists or specific segments with support for text, images, links, and custom fields. - Two-way business texting: Manage incoming responses and conversations through a shared inbox with features like templates, auto-replies, notes, and filters. - Audience management and opt-ins: Import contacts or capture new subscribers through keywords, web widgets, and signup tools while maintaining compliance with SMS consent requirements. - Automation and scheduling: Create scheduled texts, welcome series, behavior-based triggers, and other automated message workflows. - Number options and configuration: Text from new local or toll-free numbers, enable existing landlines for SMS, or provision short codes based on messaging volume and use case. - Analytics and tracking: Monitor message delivery, link click-throughs, list growth, and campaign performance to inform future outreach. - Mobile and web access: Use the platform through both desktop and mobile applications for on-the-go messaging and management ## SimpleTexting Pros & Cons **What users like:** - Users appreciate the **excellent customer support** of SimpleTexting, noting quick responses and ease of contact. (3 reviews) - Users value the **quick chat support** of SimpleTexting, consistently receiving prompt responses for their inquiries. (2 reviews) - Users appreciate the **seamless CRM integration** with SimpleTexting, enhancing communication efficiency and ease of use. (2 reviews) - Users praise the **ease of use** of SimpleTexting, finding it quick to set up and navigate effectively. (2 reviews) - Users value the **excellent support** of SimpleTexting, noting quick responses and helpful documentation for the API. (2 reviews) - Messaging (2 reviews) - Users value the **quick response time** of SimpleTexting, with support reliably responding within 5 minutes. (2 reviews) - API Integration (1 reviews) - Documentation (1 reviews) - Easy Communication (1 reviews) **What users dislike:** - Users express frustration with **poor customer support** , citing slow response times and inadequate assistance with issues. (2 reviews) - Users face **access issues** as changing a password doesn't log out users from all devices, complicating account security. (1 reviews) - Users often face **slow chat response times** and unreliable notifications, hindering effective communication. (1 reviews) - Users experience **delay issues** during setup, which can extend the expected turnaround time significantly. (1 reviews) - Users experience **delays** in the setup process, affecting the overall speed of implementation despite faster turnaround promises. (1 reviews) - Difficult Setup (1 reviews) - Expensive (1 reviews) - Users experience **messaging issues** , with invalid numbers and timing problems impacting critical communications and campaign efficiency. (1 reviews) - Missing Features (1 reviews) - Users experience **notification issues** with SimpleTexting, as alerts are unreliable and texts often arrive late. (1 reviews) ## SimpleTexting Reviews ### 1. Simple Texting: Efficient and Easy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Rolando F. | IT Support Tech, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2025 **What do you like best about SimpleTexting?** It was very easy to set up and the ease of use make it a great tool. My coworkers use it everyday and are easily able to navigate the platform and send messages almost instantly. Also the times I have reached out to customer support I have only been able to contact them via the chat option on their website, however I've always had a quick response. **What do you dislike about SimpleTexting?** Changing a password does not log a user out. Some teams within our company share accounts across multiple platforms, so far this is the only platform we have encountered where a password change does not log a user out across all signed in devices. **What problems is SimpleTexting solving and how is that benefiting you?** It helps us set up appointments. We send our customers links via text messages so they can schedule online. It also helps us remind customers when they have appointments. ### 2. Reliable and easy to use, but with some quirks **Rating:** 3.5/5.0 stars **Reviewed by:** Mike M. | Lead Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2024 **What do you like best about SimpleTexting?** The support is excellent. Every time I use the live chat, I get a response within 5 minutes. We primarily use SimpleTexting through their API which we call from our CRM. API response time has improved significantly over the last year or two. The API is well documented and the option to create and manage webhooks through their dashboard is very convenient. **What do you dislike about SimpleTexting?** The cost seems to be a bit higher than the competition, particularly for MMS. My biggest issue is that numbers seem to get marked as "Invalid" for no apparent reason. I understand that they need to comply with laws and stop requests, but we have had our own executive staff numbers randomly get marked as invalid. This causes them to miss critical communications and alerts. I have asked support about it a few times but I was never able to get a reasonable explanation. **What problems is SimpleTexting solving and how is that benefiting you?** Communications, both internal and customer facing. ### 3. Simple Texting: A Perfect Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Rolando F. | IT Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2024 **What do you like best about SimpleTexting?** One of the things I like best about Simple Texting is the different plans available for SMS messaging. Our old SMS messaging provider decided to increase their rates, and unfortunately it turned out to be dealbreaker. We found Simple Texting and so far it has been the perfect solution for our needs. In our field of business demand fluctuates seasonally, for us its important to set up a monthly plan that will cover the average outgoing SMS amount. When we go over our plan, SimpleTexting charges a reasonable amount for extra SMS messages that are sent. Other key aspects of what I like is that set up and teaching my coworkers how to use SimpleTexting was easy. Our transition from one SMS messaging provider to another couldn't have gone any smoother. Simple texting also has many features that are very useful, like setting up templates, sending/receiving media, and shortening links. Customer support is easy to reach which also is a notable contrast from our old provider. Another key aspect that deserves mentioning is that we have not experienced any downtime thus far. We send a considerable amount of SMS messages everyday, and its great to work without any interruptions. **What do you dislike about SimpleTexting?** The only issue I've ran into is when we let go of a person, and I was changing passwords to the accounts that person uses I found out that changing loggin credentials does not log the person out of the account. So you would have to deactivate the account to fully prevent them from having access to it. We work from home, and some users are required to have their own PC to work from, it would be great if by changing passwords it could log people out of the account. **What problems is SimpleTexting solving and how is that benefiting you?** Its helping us lower the amount of incoming calls to our call center because we are able to send an SMS message with a link so customers can book their appointments online. ### 4. SimpleTexting is exactly what it promises: SIMPLE **Rating:** 5.0/5.0 stars **Reviewed by:** Madeline K. | Director of Digital Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2024 **What do you like best about SimpleTexting?** The verification process and account setup was a breeze, with great support from the SimpleTexting team. Sales and troubleshooting is always quick and responsive. Delivery of messages is excellent, in over a million messages sent thus far, we've had a single campaign fail to deliver as expected. Pricing is excellent, competitive with going direct with some of the major competitors. 9.5 of 10 **What do you dislike about SimpleTexting?** I wish there were more straightforward integrations for reporting instead of having to download CSV files. They do have an API endpoint available, but that means getting our developer involved and honestly, that violates my primary reason for using a tool like this, I need it to be transparently simple for a savvy but non-developer user. **What problems is SimpleTexting solving and how is that benefiting you?** Sending mass SMS messages to a variety of opt-in audiences. This makes our clients very happy. ### 5. glitchy app, horrible customer service. Do not recommend **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2025 **What do you like best about SimpleTexting?** When it works, it works well, which is about 50% of the time. **What do you dislike about SimpleTexting?** The alerts are unreliable. Push notifiations work from time to time, Customer service is SLOW, about 10 minutes between responses when using the "chat" feature **What problems is SimpleTexting solving and how is that benefiting you?** right now, it's creating more problems than it's solving ### 6. Great app for simple SMS Marketing **Rating:** 4.0/5.0 stars **Reviewed by:** Phil L. | Co-fondateur, Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2022 **What do you like best about SimpleTexting?** The setup to start sending SMS is really helpful and easy to follow. In less than 5 minutes I'm ready to start my first SMS marketing campaign, which is what I needed. **What do you dislike about SimpleTexting?** You have to upgrade your plan to use another toll free number than the one they give to you. I mean it's alright, but I would have liked to see the different area code options before I pay for the month. **What problems is SimpleTexting solving and how is that benefiting you?** SimpleTexting is helping me make easy SMS marketing campaigns with a clean UI and fast service. I only pay for SMS and I can separate this from email marketing, which usually comes in a bundle with other SaaS ### 7. Easy to use interface **Rating:** 4.0/5.0 stars **Reviewed by:** Rizwana B. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about SimpleTexting?** It was easy to contact the sales and support team, and their user interface was user-friendly. **What do you dislike about SimpleTexting?** We were given a faster turnaround time, but getting set up took a couple of weeks. **What problems is SimpleTexting solving and how is that benefiting you?** Sending bulk/group SMS with a few clicks ### 8. Superb Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2024 **What do you like best about SimpleTexting?** User Friendly. All the staff is able to use the program, with little or no training. Which saves time for all. Reaches our Realtors in a timely matter. Very much like they can respond back with questions or acknowledgement. **What do you dislike about SimpleTexting?** Having to sign in all the time. It would be nice if there was an app. **What problems is SimpleTexting solving and how is that benefiting you?** Communicating with our Realtors in a timely matter. Time is money to Realtors, so they need to access their leads as soon as possible. ### 9. Very easy to use and reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2024 **What do you like best about SimpleTexting?** Love the features and the layout to get done whatever I need **What do you dislike about SimpleTexting?** I wish all the texts went out right on time instead of batches spread out through the night and arriving later that the scheduled time. **What problems is SimpleTexting solving and how is that benefiting you?** Getting information to our church in a fast efficient method ### 10. Super straight forward and customer support always on stand by **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan G. | Founder, Systems Saved Me, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2024 **What do you like best about SimpleTexting?** I love that it's straight forward to onboard and get started. Also, there isn't much downtime for customer support and business registration. **What do you dislike about SimpleTexting?** It was confusing why I couldn't import my contacts, but it was because my business wasn't registered yet. But honestly, it was a great overall onboarding. **What problems is SimpleTexting solving and how is that benefiting you?** I run a meet-up group so when we invite people, we text them to notify them versus email. It has created a quicker sign-up time which is awesome! ## SimpleTexting Discussions - [Skins - Light / Dark / Background](https://www.g2.com/discussions/33381-skins-light-dark-background) - 1 comment, 2 upvotes - [What is SMS?](https://www.g2.com/discussions/what-is-sms) - 1 comment, 2 upvotes - [How do I automate](https://www.g2.com/discussions/how-do-i-automate) - 1 comment, 1 upvote - [We would like a simple to use "secure portal site".](https://www.g2.com/discussions/we-would-like-a-simple-to-use-secure-portal-site) - 1 comment, 1 upvote - [Is there a way to group different messages under the same campaign?](https://www.g2.com/discussions/is-there-a-way-to-group-different-messages-under-the-same-campaign) - 1 comment, 1 upvote ## SimpleTexting Pricing - **500 Credits**: $39.00 500 Outgoing Text Messages - **1,000 Credits**: $59.00 1,000 Outgoing Text Messages - **2,000 Credits**: $89.00 2,000 Outgoing Text Messages - **3,000 Credits**: $119.00 3,000 Outgoing Text Messages - **7,500 Credits**: $239.00 7,500 Outgoing Text Messages - **Enterprise**: Contact Us 50,000+ Messages per Month [View full pricing details](https://www.g2.com/products/simpletexting/pricing) ## SimpleTexting Features **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Messaging Channels** - SMS Messaging - Two way messaging **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Features** - Integrated App - SMS ## Top SimpleTexting Alternatives - [Text-Em-All](https://www.g2.com/products/text-em-all/reviews) - 4.8/5.0 (815 reviews) - [Textedly](https://www.g2.com/products/textedly/reviews) - 4.6/5.0 (1,285 reviews) - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) - 4.5/5.0 (2,415 reviews)