Simplesat
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4.8 out of 5 stars
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Simplesat Reviews & Product Details - Page 9

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Simplesat Overview

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What is Simplesat?

Simplesat is a feedback management tool that provides the flexibility you need to increase survey response rates. Use eye-catching and personalized/ branded designs to attract your customers’ attention. Make it convenient for them to give you feedback via email or through Zendesk/Intercom/Autotask/Salesforce/whatever platform you’re using. Every time your customer interacts with you, give them the option to rate you and leave a comment. To understand the complexity of your customer base’s opinions, you need to use a combination of different feedback survey types. Send CSAT and CES surveys as a response to your customers’ actions — onboarding, a new purchase, a closed help ticket, etc. But you need more than just their in-the-moment opinions. By sending out scheduled NPS surveys, you get a better general overview of your customers’ priorities and pain points. Then it’s time to interpret the customer feedback data you receive using different metrics and multiple channels. And that’s where Simplesat really shines! From your Dashboard, it’s easy to generate reports or leaderboards, drill down on individual responses, or create filters and segment your customer base. Everyone deserves to be heard, and with Simplesat, you can learn the right questions to ask. Feedback data is an opportunity to reach out. You can close the loop on dissatisfied customers by setting up an automated response and connecting them to an agent who can easily view their feedback history. You can also automatically reach out to happy customers. By something as simple as asking for a Google review when you get a 5-star rating, you can greatly increase your reputation and improve your SEO. Plus, sharing positive feedback with your team is an excellent motivating force. Remember, feedback collection doesn’t have to be an ordeal for you — or for your customers. Simplesat helps turn customer feedback into an effortless part of all your operations.

Simplesat Details
Product Website
Discussions
Simplesat Community
Languages Supported
Bulgarian, Czech, German, French, Hungarian, Italian, Japanese, Korean, Dutch, Romanian, Russian, Spanish, Thai, Chinese (Simplified)
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Product Description

SimpleSat is the fun and engaging survey tool for service businesses to gather insightful and actionable feedback from their customers.

How do you position yourself against your competitors?

Simplesat is the easiest way to gather customer feedback. The user interface is intuitive and easy to understand. Survey implementation and integration installation is all out-of-the-box.

Surveys are extremely fun and friendly. We approach design with a goal to make end-users smile. For customers, this means improved response rates and a better brand image.

Simplesat support is top-notch. Our response time is consistently under 5 minutes and our team won't stop until your questions are answered or your problem is solved.

We're your friendly neighborhood feedback-man.

Seller Details
Seller
Simplesat
Company Website
Year Founded
2016
HQ Location
Seattle, Washington
Twitter
@simplesat
239 Twitter followers
LinkedIn® Page
www.linkedin.com
23 employees on LinkedIn®
Description

Simplesat is a customer feedback and satisfaction platform designed to help businesses gather, analyze, and act on feedback from their customers. The platform offers tools for creating surveys, measuring Net Promoter Score (NPS), and tracking customer satisfaction metrics. With a focus on simplicity and user experience, Simplesat enables organizations to improve their service quality and customer relationships through actionable insights. For more information, visit their website at [simplesat.io](https://www.simplesat.io).

Cory B.
CB
Overview Provided by:
Cory Brown
Co-founder and CEO at Simplesat · The most effective way to gather customer satisfaction

Recent Simplesat Reviews

CS
Chris S.Small-Business (50 or fewer emp.)
5.0 out of 5
"Simplesat - Practical, Cost-Effective, and Delivers!"
We love how easy it is to set up and immediately hear from our customers. It's cost-effective and we've been very happy with the level of the suppo...
Read more
Rescue D.
RD
Rescue D.Small-Business (50 or fewer emp.)
5.0 out of 5
"Great tool to improve your customer experience"
Provides great feedback for the techs and allows users to have direct input.
Read more
GC
Geoff C.Small-Business (50 or fewer emp.)
4.0 out of 5
"Great csat platform that integrates nicely with Connectwise"
The ease of setup and intergrated with Connectwise PSA.
Read more

Simplesat Pricing

Standard
$119.00
Per Month
Pro
$249.00
Per Month
Elite
$499.00
Per Month
Enterprise
Contact Us
See all 4 Simplesat pricing levels
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3 people requested security information

Simplesat Media

Simplesat Demo - Simple, personal, and quick setup
Set up your fun, one-click surveys in less than 10 minutes. Design surveys that resonate with your customers and capture genuine feedback.
Simplesat Demo - Powerful dashboards and analytics
Measure and improve your customer satisfaction
Simplesat Demo - Organize with Topics
Instantly categorize feedback by topic and sentiment for smarter decision-making
Simplesat Demo - Instant feedback alerts
Stay connected with instant feedback alerts
Simplesat Demo - Free, easy testimonials!
Instantly publish positive client feedback as testimonials
Simplesat is an easy-to-use customer feedback management platform that helps businesses collect real-time customer feedback through customizable CSAT, NPS, and CES surveys.
Play Simplesat Video
Simplesat is an easy-to-use customer feedback management platform that helps businesses collect real-time customer feedback through customizable CSAT, NPS, and CES surveys.
Play Simplesat Video
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Video Reviews

Review by Francey F.
Simplesat review by Francey F.
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145 Simplesat Reviews

4.8 out of 5
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145 Simplesat Reviews
4.8 out of 5
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Simplesat Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for SimplesatQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Christy W.
CW
Customer Success/Support Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Simplesat?

Simplesat has been an excellent source for getting customer feedback and learning how to improve our interactions with our customers across the board! Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

Deleting surveys has been an issue. I've had to contact customer support to remove them for me. Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

I am learning which of our staff members have great, good or poor customer service. Review collected by and hosted on G2.com.

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Verified User in Hospital & Health Care
AH
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Simplesat?

The support team at Simplesat is fantastic! I'm not sure if he still works with you but Elliott was fantastic in helping us set up our survey and making adjustments to fit in our requests. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

Being able to filter by answer options would be very useful within the dashboard so we could see the responses from users and filter by other users who had put that same answer. Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

We are collecting patient feedback data for those using our app! We have been able to use this to show our clients that their patients find value in our digital solutions! Review collected by and hosted on G2.com.

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Verified User in Computer Networking
AC
Small-Business(50 or fewer emp.)
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Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Simplesat?

They are constantly adding in new features that are super helpful. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

So far nothing. It's exactly what I needed for my company. Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

It gave me a pulse on the actual users and let me understand how my clients are feeling. Review collected by and hosted on G2.com.

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Response from Hannah Logan of Simplesat
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Hey there! Thank you so much for this feedback! 😍 It's great to know we're able to meet your needs. We're continuously developing and enhancing new cool features to make sure you're getting the most out of Simplesat, so if you have any suggestions, please don't hesitate to let us know. We're always excited to hear new ideas! 😀

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RH
Account Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Simplesat?

The UX design is easy to quickly view stats and manage responses Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

Some of the features we need are not available Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

We are collecting user feedback which is invaluable to our start up. We have been able to take responses and develop our platform and UX design to further suit our users. Review collected by and hosted on G2.com.

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Helpful?
Share
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CN
Sales and Marketing Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Simplesat?

Easy to use and customise to your brand. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

Options to share directly to social media Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

We are getting regular feedback from our clients which we didnt before Review collected by and hosted on G2.com.

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Verified User in Computer Software
AC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Simplesat?

Extremely customizable. Easy to use tool. We love the numerous integrations to different platforms. We use the tool with Zendesk, in some email signatures, and for internal surveys too. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

Reporting functionality could be better. The sync back to other tools (Zendesk) is a little inconsistent and does not always work. Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

We had a low customer satisfaction response rate, and couldn't customize our surveys to ask multiple questions. We have seen a substantial increase in response rate and now have surveys which are fully branded and detailed. Review collected by and hosted on G2.com.

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AS
Director of Sales
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Simplesat?

Simplesat's platform allows us to measure our performance directly by our customers. The easy-to-navigate portal lets us know where we may need improvement. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

Perhaps an easy to click within reports that would populate a list of who when the number is clicked (currently cannot click). Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

Ability to provide our customers a voice in our performance. Ability to have that voice broadcasted on our website. Review collected by and hosted on G2.com.

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AI
Help Desk Administrator
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Simplesat?

The team was very responsive and willing to help. I love the "can do" attitude. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

I have no dislikes at all with this product and company. Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

The solution that Simple sat provides helps us to keep tabs on how our clients are feeling about us. Review collected by and hosted on G2.com.

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Laura C.
LC
Head of Customer Happiness
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Simplesat?

The customer service quality and efficiency have been impeccable. The tooling is user-friendly, and I love the interface. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

Nothing yet!! My only (very very minor) issue was that the additional follow-up question/s you can ask have a limit of 5 set response boxes Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

We can embed our CSAT survey within our existing Customer Service emails, enabling us to avoid spamming our customers with excessive emails and making it easy to collect data on our teams performance. Review collected by and hosted on G2.com.

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Verified User in Computer Software
AC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Simplesat?

It's a good, low key way to survey customers, and can allow for some customizations. Works with a lot of other tools, such as Zapier and ServiceNow Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

Do not like that not all survey questions can be received via the API. Only the initial question can be provided . Wish there was better reports and information within SimpleSat Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

Need a good 3rd party tool to perform survey questions. Allow customers to provide feedback quickly. Lived with us as we moved from platform to platform. Review collected by and hosted on G2.com.

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