Simplesat
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4.8 out of 5 stars
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Simplesat Reviews & Product Details - Page 8

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Simplesat Overview

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What is Simplesat?

Simplesat is a feedback management tool that provides the flexibility you need to increase survey response rates. Use eye-catching and personalized/ branded designs to attract your customers’ attention. Make it convenient for them to give you feedback via email or through Zendesk/Intercom/Autotask/Salesforce/whatever platform you’re using. Every time your customer interacts with you, give them the option to rate you and leave a comment. To understand the complexity of your customer base’s opinions, you need to use a combination of different feedback survey types. Send CSAT and CES surveys as a response to your customers’ actions — onboarding, a new purchase, a closed help ticket, etc. But you need more than just their in-the-moment opinions. By sending out scheduled NPS surveys, you get a better general overview of your customers’ priorities and pain points. Then it’s time to interpret the customer feedback data you receive using different metrics and multiple channels. And that’s where Simplesat really shines! From your Dashboard, it’s easy to generate reports or leaderboards, drill down on individual responses, or create filters and segment your customer base. Everyone deserves to be heard, and with Simplesat, you can learn the right questions to ask. Feedback data is an opportunity to reach out. You can close the loop on dissatisfied customers by setting up an automated response and connecting them to an agent who can easily view their feedback history. You can also automatically reach out to happy customers. By something as simple as asking for a Google review when you get a 5-star rating, you can greatly increase your reputation and improve your SEO. Plus, sharing positive feedback with your team is an excellent motivating force. Remember, feedback collection doesn’t have to be an ordeal for you — or for your customers. Simplesat helps turn customer feedback into an effortless part of all your operations.

Simplesat Details
Product Website
Discussions
Simplesat Community
Languages Supported
Bulgarian, Czech, German, French, Hungarian, Italian, Japanese, Korean, Dutch, Romanian, Russian, Spanish, Thai, Chinese (Simplified)
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Product Description

SimpleSat is the fun and engaging survey tool for service businesses to gather insightful and actionable feedback from their customers.

How do you position yourself against your competitors?

Simplesat is the easiest way to gather customer feedback. The user interface is intuitive and easy to understand. Survey implementation and integration installation is all out-of-the-box.

Surveys are extremely fun and friendly. We approach design with a goal to make end-users smile. For customers, this means improved response rates and a better brand image.

Simplesat support is top-notch. Our response time is consistently under 5 minutes and our team won't stop until your questions are answered or your problem is solved.

We're your friendly neighborhood feedback-man.

Seller Details
Seller
Simplesat
Company Website
Year Founded
2016
HQ Location
Seattle, Washington
Twitter
@simplesat
239 Twitter followers
LinkedIn® Page
www.linkedin.com
23 employees on LinkedIn®
Description

Simplesat is a customer feedback and satisfaction platform designed to help businesses gather, analyze, and act on feedback from their customers. The platform offers tools for creating surveys, measuring Net Promoter Score (NPS), and tracking customer satisfaction metrics. With a focus on simplicity and user experience, Simplesat enables organizations to improve their service quality and customer relationships through actionable insights. For more information, visit their website at [simplesat.io](https://www.simplesat.io).

Cory B.
CB
Overview Provided by:
Cory Brown
Co-founder and CEO at Simplesat · The most effective way to gather customer satisfaction

Recent Simplesat Reviews

CS
Chris S.Small-Business (50 or fewer emp.)
5.0 out of 5
"Simplesat - Practical, Cost-Effective, and Delivers!"
We love how easy it is to set up and immediately hear from our customers. It's cost-effective and we've been very happy with the level of the suppo...
Read more
Rescue D.
RD
Rescue D.Small-Business (50 or fewer emp.)
5.0 out of 5
"Great tool to improve your customer experience"
Provides great feedback for the techs and allows users to have direct input.
Read more
GC
Geoff C.Small-Business (50 or fewer emp.)
4.0 out of 5
"Great csat platform that integrates nicely with Connectwise"
The ease of setup and intergrated with Connectwise PSA.
Read more

Simplesat Pricing

Standard
$119.00
Per Month
Pro
$249.00
Per Month
Elite
$499.00
Per Month
Enterprise
Contact Us
See all 4 Simplesat pricing levels
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3 people requested security information

Simplesat Media

Simplesat Demo - Simple, personal, and quick setup
Set up your fun, one-click surveys in less than 10 minutes. Design surveys that resonate with your customers and capture genuine feedback.
Simplesat Demo - Powerful dashboards and analytics
Measure and improve your customer satisfaction
Simplesat Demo - Organize with Topics
Instantly categorize feedback by topic and sentiment for smarter decision-making
Simplesat Demo - Instant feedback alerts
Stay connected with instant feedback alerts
Simplesat Demo - Free, easy testimonials!
Instantly publish positive client feedback as testimonials
Simplesat is an easy-to-use customer feedback management platform that helps businesses collect real-time customer feedback through customizable CSAT, NPS, and CES surveys.
Play Simplesat Video
Simplesat is an easy-to-use customer feedback management platform that helps businesses collect real-time customer feedback through customizable CSAT, NPS, and CES surveys.
Play Simplesat Video
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Video Reviews

Review by Francey F.
Simplesat review by Francey F.
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145 Simplesat Reviews

4.8 out of 5
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145 Simplesat Reviews
4.8 out of 5
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4.8 out of 5
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Simplesat Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for SimplesatQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Information Technology and Services
EI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Simplesat?

Simplesat just works. Easy setup, with the right value prop. They care! Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

Like any tool that emails customers, items related to Simplesat can get stuck in spam filters, lowering response rates. Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

We use customer satisfaction measurement mainly to ‘catch’ issues that have been closed by us but may not have addressed the need of the customer. The added benefit of establishing a long-term measurement for high customer satisfaction has obvious internal and external uses as well. Review collected by and hosted on G2.com.

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Bobby W.
BW
President / Partner
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Simplesat?

- clean, intuitive web interface

- straight forward pricing

- highly customizable surveys for tickets and NPS

- very friendly & responsive staff Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

- always a challenge with any email survey tool to get clients to respond Review collected by and hosted on G2.com.

Recommendations to others considering Simplesat:

- they are very open & responsive to feature requests and incorporated several that I submitted Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

- measuring our technical staff on individual service tickets

- getting an overall pulse from owners & principals with the NPS survey

- letting our clients know we care about serving them well Review collected by and hosted on G2.com.

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Charlie B.
CB
VP, Customer Success
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Simplesat?

* The survey capabilities - very easy to configure and send out. They are also constantly releasing additional updates.

* The customer service - an amazing team of people at Simplesat that are ready to quickly help. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

There's not much to dislike about Simplesat. Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

We are looking to survey customers for Customer Satisfaction, NPS, and general feedback. Because the surveys are really easy to fill out, we've had great response rates and have received very valuable feedback. Review collected by and hosted on G2.com.

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Verified User in Apparel & Fashion
AA
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Simplesat?

Easily tracks customer feedback. They have made a lot of improvements to how the system functions, allowing customizations to the survey. The support team is extremely responsive. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

Dashboard is a bit difficult to follow at times. Would like to be able to customize views so that certain team members can be grouped together or removed from overall scores. Reporting numbers don't match Zendesk 100%. Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

When a customer is unhappy, we are given the opportunity to turn it into a positive interaction and given a second chance to make it right. It also helps provide valuable feedback to agents. Review collected by and hosted on G2.com.

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Verified User in Computer & Network Security
AC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Simplesat?

The survey is easy to follow and chat function is good Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

Nothing much- Everything is okay and happy with it. Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

They helped me create another survey though chat Review collected by and hosted on G2.com.

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Response from Meg de Leon of Simplesat
Editedit

Thank you so much for the amazing review! We put in the work to keep you and all of our clients happy 😊. If you have any comments or recommendations for the team, you know where to find us! Have a nice day ahead!

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Adam S.
AS
Football Referee
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Simplesat?

The product itself is really good and userfriendly, support is always prompt and helpful Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

Genuinely nothing - just stuff we'd add is an option for mandatory comments for negative reviews only Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

SimpleSat has allowed our business to push its Customer Satisfaction score and improve it greatly. This in turn helps us recruit new and retain current customers Review collected by and hosted on G2.com.

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Helpful?
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Verified User in Information Technology and Services
AI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Simplesat?

How easy the reports are and how you can customize them but business, by user and by employees. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

Sometimes when I am creating reports it will give me all the comments for every one that that time frame no matter the client. Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

We now have a voice to give to our clients when they are having issues Review collected by and hosted on G2.com.

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Response from Hannah Logan of Simplesat
Editedit

Thank you for your feedback! It's great to know that we're able to help you collect insightful customer feedback. 😊

Regarding the reports, you can filter the data using any synced attributes like company, team member, department, board, etc. You can learn more about this here: https://help.simplesat.io/en/articles/3127816-adding-filters-in-survey-insights-pages

Feel free to reach out at support@simplesat.io if you have any questions. Thanks again!

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DF
Network Engineer
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Simplesat?

Easy to set up, guided setup to link to ConnectWise and other integrations. Great visualization and filtering options Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

Reporting options could be more fleshed out and detailed. Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

It helps us identify clients who may not be happy with our service and identify team members who may need more customer service training. Review collected by and hosted on G2.com.

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Cameron H.
CH
Director of Customer Success
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Simplesat?

The ease of setup, the friendliness and helpfulness of the staff, and the effectiveness of the product. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

The lack of dedicated SugarCRM integration and no combined survey dashboard. Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

We are engaging with our customers much more naturally than prior, we have also been able to produce a much higher rate of client testimonials. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
AI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Simplesat?

Support is most helpful and willing to remote on and help Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

Nothing everything so far is good and have no issues Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

Survey from CRM Review collected by and hosted on G2.com.

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Response from Meg de Leon of Simplesat
Editedit

Hi there! We appreciate your feedback! Glad that you have been enjoying our tool and getting great support from our team.

We wanted to make sure you're getting the most out of our service and product, please let us know if you're experiencing any issues so that we can make it right. Keep the feedback coming! 😊

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