Simplesat
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4.8 out of 5 stars
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Simplesat Reviews & Product Details - Page 7

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Simplesat Overview

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What is Simplesat?

Simplesat is a feedback management tool that provides the flexibility you need to increase survey response rates. Use eye-catching and personalized/ branded designs to attract your customers’ attention. Make it convenient for them to give you feedback via email or through Zendesk/Intercom/Autotask/Salesforce/whatever platform you’re using. Every time your customer interacts with you, give them the option to rate you and leave a comment. To understand the complexity of your customer base’s opinions, you need to use a combination of different feedback survey types. Send CSAT and CES surveys as a response to your customers’ actions — onboarding, a new purchase, a closed help ticket, etc. But you need more than just their in-the-moment opinions. By sending out scheduled NPS surveys, you get a better general overview of your customers’ priorities and pain points. Then it’s time to interpret the customer feedback data you receive using different metrics and multiple channels. And that’s where Simplesat really shines! From your Dashboard, it’s easy to generate reports or leaderboards, drill down on individual responses, or create filters and segment your customer base. Everyone deserves to be heard, and with Simplesat, you can learn the right questions to ask. Feedback data is an opportunity to reach out. You can close the loop on dissatisfied customers by setting up an automated response and connecting them to an agent who can easily view their feedback history. You can also automatically reach out to happy customers. By something as simple as asking for a Google review when you get a 5-star rating, you can greatly increase your reputation and improve your SEO. Plus, sharing positive feedback with your team is an excellent motivating force. Remember, feedback collection doesn’t have to be an ordeal for you — or for your customers. Simplesat helps turn customer feedback into an effortless part of all your operations.

Simplesat Details
Product Website
Discussions
Simplesat Community
Languages Supported
Bulgarian, Czech, German, French, Hungarian, Italian, Japanese, Korean, Dutch, Romanian, Russian, Spanish, Thai, Chinese (Simplified)
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Product Description

SimpleSat is the fun and engaging survey tool for service businesses to gather insightful and actionable feedback from their customers.

How do you position yourself against your competitors?

Simplesat is the easiest way to gather customer feedback. The user interface is intuitive and easy to understand. Survey implementation and integration installation is all out-of-the-box.

Surveys are extremely fun and friendly. We approach design with a goal to make end-users smile. For customers, this means improved response rates and a better brand image.

Simplesat support is top-notch. Our response time is consistently under 5 minutes and our team won't stop until your questions are answered or your problem is solved.

We're your friendly neighborhood feedback-man.

Seller Details
Seller
Simplesat
Company Website
Year Founded
2016
HQ Location
Seattle, Washington
Twitter
@simplesat
239 Twitter followers
LinkedIn® Page
www.linkedin.com
23 employees on LinkedIn®
Description

Simplesat is a customer feedback and satisfaction platform designed to help businesses gather, analyze, and act on feedback from their customers. The platform offers tools for creating surveys, measuring Net Promoter Score (NPS), and tracking customer satisfaction metrics. With a focus on simplicity and user experience, Simplesat enables organizations to improve their service quality and customer relationships through actionable insights. For more information, visit their website at [simplesat.io](https://www.simplesat.io).

Cory B.
CB
Overview Provided by:
Cory Brown
Co-founder and CEO at Simplesat · The most effective way to gather customer satisfaction

Recent Simplesat Reviews

CS
Chris S.Small-Business (50 or fewer emp.)
5.0 out of 5
"Simplesat - Practical, Cost-Effective, and Delivers!"
We love how easy it is to set up and immediately hear from our customers. It's cost-effective and we've been very happy with the level of the suppo...
Read more
Rescue D.
RD
Rescue D.Small-Business (50 or fewer emp.)
5.0 out of 5
"Great tool to improve your customer experience"
Provides great feedback for the techs and allows users to have direct input.
Read more
GC
Geoff C.Small-Business (50 or fewer emp.)
4.0 out of 5
"Great csat platform that integrates nicely with Connectwise"
The ease of setup and intergrated with Connectwise PSA.
Read more

Simplesat Pricing

Standard
$119.00
Per Month
Pro
$249.00
Per Month
Elite
$499.00
Per Month
Enterprise
Contact Us
See all 4 Simplesat pricing levels
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Simplesat Media

Simplesat Demo - Simple, personal, and quick setup
Set up your fun, one-click surveys in less than 10 minutes. Design surveys that resonate with your customers and capture genuine feedback.
Simplesat Demo - Powerful dashboards and analytics
Measure and improve your customer satisfaction
Simplesat Demo - Organize with Topics
Instantly categorize feedback by topic and sentiment for smarter decision-making
Simplesat Demo - Instant feedback alerts
Stay connected with instant feedback alerts
Simplesat Demo - Free, easy testimonials!
Instantly publish positive client feedback as testimonials
Simplesat is an easy-to-use customer feedback management platform that helps businesses collect real-time customer feedback through customizable CSAT, NPS, and CES surveys.
Play Simplesat Video
Simplesat is an easy-to-use customer feedback management platform that helps businesses collect real-time customer feedback through customizable CSAT, NPS, and CES surveys.
Play Simplesat Video
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Video Reviews

Review by Francey F.
Simplesat review by Francey F.
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145 Simplesat Reviews

4.8 out of 5
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145 Simplesat Reviews
4.8 out of 5
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Simplesat Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for SimplesatQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Carlos R.
CR
Project leader
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Simplesat?

I like that I can choose the way to send my inquest. By programming it or by embedding the poll into my emails, making them more dynamic. Doing this helps getting more answers from our clients. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

When you share with other people in the same company and some of the clients are shared, it gets a little confusing because sometimes a client reviews one account, but he logs in as if he reviewed another. Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

Simplesat helps the company know if the clients are satisfied with the work of their teams. We can even see if they are satisfied with the relationship but not with the strategy or the results, or vice versa. Review collected by and hosted on G2.com.

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Share
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MB
COO
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Simplesat?

Price was the main feature attracting us to SimpleSat Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

Unsure but there is a low open/response rate with SimpleSat. Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

We are using it for CSAT scores on closed tickets. Review collected by and hosted on G2.com.

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Evelina F.
EF
Director of Service Delivery
Mid-Market(51-1000 emp.)
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Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Simplesat?

Ease of use. Easy to understand data and pull reports Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

I don't see any downsides to using Simplesat. Review collected by and hosted on G2.com.

Recommendations to others considering Simplesat:

Great little tool that helps aim for better customer service! Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

It helps us better understand customer satisfaction. Also, a great way to incentivize our techs to complete for more reviews each month. Review collected by and hosted on G2.com.

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Response from Meg de Leon of Simplesat
Editedit

Hey Evelina! Thank you so much for this feedback! It has been a pleasure to serve you so far. It is also great to know that our tool has been helping you understand your customers even more. Please send us a message if you experience any issues so that we can work on them as soon as possible. Thanks again!

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Matthew R.
MR
Service Desk Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Simplesat?

Simplicity of use, attractive interface. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

Drill down into opens without feedback would be good. Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

Monitoring feedback KPIs for my engineers. Review collected by and hosted on G2.com.

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aaron C.
AC
Remote Support Team Lead
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Simplesat?

Having all feedback, good and bad in one central place. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

Nothing that I can think of offhand, no. Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

Knowing if and why clients are happy/unhappy. Review collected by and hosted on G2.com.

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Response from Meg de Leon of Simplesat
Editedit

Thank you for your candid feedback. It's been a pleasure to serve you so far! 😊

Please don't hesitate to let us know if you have any questions or any other feature ideas. We're all ears! 👂🏼

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Marc C.
MC
Senior Manager, Managed Services
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Simplesat?

Ease of use and analysis. Helpful support when needed Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

Better export of data/information. Difficult to extract Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

Client engagement for both Review collected by and hosted on G2.com.

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Response from Meg de Leon of Simplesat
Editedit

Thank you for the awesome review, Marc! We work hard to meet expectations like yours, and we’re happy to hear that you find our tool easy to use 😊

Hope this could help you to export data easily: https://help.simplesat.io/en/articles/4142050-exporting-survey-insight-data-to-pdf, if this is not the exact data you are trying to export, may check more here: https://help.simplesat.io/en/?q=exporting+data or you may reach out to us directly for your concerns.

Again, thank you for taking the time to tell us about your experience. Know that we are always here if you need anything. 🎉

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Gerard M.
GM
Customer Happiness and Support Lead
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Simplesat?

Simplicity to use

UI and UX

Customization options

Client's UI and UX

Simplesat listens to their customer's feedback Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

There is nothing to dislike, just looking forward to some product developments so that we can use Simplesat to meet all our NPS and CSAT needs. Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

We were able to implement a more attractive way to gather feedback after reaching out to our support team as well as to gather more general feedback using their NPS survey solution. Review collected by and hosted on G2.com.

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SC
Service Desk Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Simplesat?

MS Teams notifications excellent, allows prompt response to negative response in one system Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

nothing springs to mind, it do what I need Review collected by and hosted on G2.com.

Recommendations to others considering Simplesat:

interact with the support team as they are always quick to respond and steer you in the correct direction rather than waste time trying to figure it out Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

One of my KPI metrics for the team is customer satisfaction. its brilliant at keeping team spirits up when good reviews come in Review collected by and hosted on G2.com.

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Response from Meg de Leon of Simplesat
Editedit

Hey Stephen! We're very flattered to be given this feedback. Thank you so much!! If you have any questions or ideas for how Simplesat could be more valuable for you, please don't hesitate to let us know. We'd love to hear them!

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Verified User in Information Technology and Services
AI
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Simplesat?

Simplesat has a very detailed view of all the feedback you receive, along with charts and reports. We use it with Freshdesk ticketing tool, and it sends the survey link in the resolution email of the ticket. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

The issue we are facing with Simplesat is the way they calculate the Csat percentage. They calculate only the satisfied feedbacks and ignore the neutral and negative feedback. They should give them lower values and use them in the calculation of the Csat percentage. Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

Simplesat helps us reach and manage our customer satisfaction KPI in our contracts, and by reading the bad feedback we can find the areas we are lacking and improve them. Review collected by and hosted on G2.com.

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Verified User in Computer & Network Security
AC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Simplesat?

The surveys are simple to make and versatile. We do monthly reports, so sorting by the previous month quickly saves a ton of time.

Since the surveys are straightforward customers, have no issues filling them out Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

I have not come across anything that doesn't work.

The suverys are easy to setup and apply

Reporting is super simple and easy to find Review collected by and hosted on G2.com.

Recommendations to others considering Simplesat:

Sign up and test it out, the simplicity of it will help you make a decision Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

Tracking our service with customers was missing before we had simplestat.

Now we can see who we provide great service for and when there is an issue we can quickly look into what happened. Review collected by and hosted on G2.com.

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Response from Meg de Leon of Simplesat
Editedit

Wow! Thank you for the kind words. 💚 We are always on the lookout for things we can improve if you happen to come across any in the future feel free to share it with us and we are more than welcome to test the possibilities for you. 🙌

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