Simplesat
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4.8 out of 5 stars
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Simplesat Reviews & Product Details - Page 6

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Simplesat Overview

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What is Simplesat?

Simplesat is a feedback management tool that provides the flexibility you need to increase survey response rates. Use eye-catching and personalized/ branded designs to attract your customers’ attention. Make it convenient for them to give you feedback via email or through Zendesk/Intercom/Autotask/Salesforce/whatever platform you’re using. Every time your customer interacts with you, give them the option to rate you and leave a comment. To understand the complexity of your customer base’s opinions, you need to use a combination of different feedback survey types. Send CSAT and CES surveys as a response to your customers’ actions — onboarding, a new purchase, a closed help ticket, etc. But you need more than just their in-the-moment opinions. By sending out scheduled NPS surveys, you get a better general overview of your customers’ priorities and pain points. Then it’s time to interpret the customer feedback data you receive using different metrics and multiple channels. And that’s where Simplesat really shines! From your Dashboard, it’s easy to generate reports or leaderboards, drill down on individual responses, or create filters and segment your customer base. Everyone deserves to be heard, and with Simplesat, you can learn the right questions to ask. Feedback data is an opportunity to reach out. You can close the loop on dissatisfied customers by setting up an automated response and connecting them to an agent who can easily view their feedback history. You can also automatically reach out to happy customers. By something as simple as asking for a Google review when you get a 5-star rating, you can greatly increase your reputation and improve your SEO. Plus, sharing positive feedback with your team is an excellent motivating force. Remember, feedback collection doesn’t have to be an ordeal for you — or for your customers. Simplesat helps turn customer feedback into an effortless part of all your operations.

Simplesat Details
Product Website
Discussions
Simplesat Community
Languages Supported
Bulgarian, Czech, German, French, Hungarian, Italian, Japanese, Korean, Dutch, Romanian, Russian, Spanish, Thai, Chinese (Simplified)
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Product Description

SimpleSat is the fun and engaging survey tool for service businesses to gather insightful and actionable feedback from their customers.

How do you position yourself against your competitors?

Simplesat is the easiest way to gather customer feedback. The user interface is intuitive and easy to understand. Survey implementation and integration installation is all out-of-the-box.

Surveys are extremely fun and friendly. We approach design with a goal to make end-users smile. For customers, this means improved response rates and a better brand image.

Simplesat support is top-notch. Our response time is consistently under 5 minutes and our team won't stop until your questions are answered or your problem is solved.

We're your friendly neighborhood feedback-man.

Seller Details
Seller
Simplesat
Company Website
Year Founded
2016
HQ Location
Seattle, Washington
Twitter
@simplesat
239 Twitter followers
LinkedIn® Page
www.linkedin.com
23 employees on LinkedIn®
Description

Simplesat is a customer feedback and satisfaction platform designed to help businesses gather, analyze, and act on feedback from their customers. The platform offers tools for creating surveys, measuring Net Promoter Score (NPS), and tracking customer satisfaction metrics. With a focus on simplicity and user experience, Simplesat enables organizations to improve their service quality and customer relationships through actionable insights. For more information, visit their website at [simplesat.io](https://www.simplesat.io).

Cory B.
CB
Overview Provided by:
Cory Brown
Co-founder and CEO at Simplesat · The most effective way to gather customer satisfaction

Recent Simplesat Reviews

CS
Chris S.Small-Business (50 or fewer emp.)
5.0 out of 5
"Simplesat - Practical, Cost-Effective, and Delivers!"
We love how easy it is to set up and immediately hear from our customers. It's cost-effective and we've been very happy with the level of the suppo...
Read more
Rescue D.
RD
Rescue D.Small-Business (50 or fewer emp.)
5.0 out of 5
"Great tool to improve your customer experience"
Provides great feedback for the techs and allows users to have direct input.
Read more
GC
Geoff C.Small-Business (50 or fewer emp.)
4.0 out of 5
"Great csat platform that integrates nicely with Connectwise"
The ease of setup and intergrated with Connectwise PSA.
Read more

Simplesat Pricing

Standard
$119.00
Per Month
Pro
$249.00
Per Month
Elite
$499.00
Per Month
Enterprise
Contact Us
See all 4 Simplesat pricing levels
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Simplesat Media

Simplesat Demo - Simple, personal, and quick setup
Set up your fun, one-click surveys in less than 10 minutes. Design surveys that resonate with your customers and capture genuine feedback.
Simplesat Demo - Powerful dashboards and analytics
Measure and improve your customer satisfaction
Simplesat Demo - Organize with Topics
Instantly categorize feedback by topic and sentiment for smarter decision-making
Simplesat Demo - Instant feedback alerts
Stay connected with instant feedback alerts
Simplesat Demo - Free, easy testimonials!
Instantly publish positive client feedback as testimonials
Simplesat is an easy-to-use customer feedback management platform that helps businesses collect real-time customer feedback through customizable CSAT, NPS, and CES surveys.
Play Simplesat Video
Simplesat is an easy-to-use customer feedback management platform that helps businesses collect real-time customer feedback through customizable CSAT, NPS, and CES surveys.
Play Simplesat Video
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Video Reviews

Review by Francey F.
Simplesat review by Francey F.
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Simplesat worked for us
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145 Simplesat Reviews

4.8 out of 5
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145 Simplesat Reviews
4.8 out of 5
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4.8 out of 5
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Simplesat Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for SimplesatQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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JC
Vice President of Technical Operations
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Simplesat?

I like how customizable the surveys are. It's also very reliable, we have been using SimpleSAT for the past few years with no issues. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

I really do not have any dislikes. SimpleSAT does everything we need it to do. Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

It really helps us solve internal process issues and get a good benchmark on client perception. Review collected by and hosted on G2.com.

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Response from Meg de Leon of Simplesat
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Hey, Joshua! Thank you so much for this awesome feedback! It has been a pleasure to serve you so far. If you have any questions or ideas for how Simplesat could be more valuable for you, please don't hesitate to let us know. We'd love to hear them!

Helpful?
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Vanessa J.
VJ
Coordinadora de Inbound Sales
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Simplesat?

What I like the most about Simplesat is that it is very intuitive which is easy to use, it uses the standardized method of NPS to know customer satisfaction. In addition, it provides the review of results in a very practical and understandable way. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

That when sending the survey by "Embed" it does not allow setting the initial question as mandatory, therefore we receive anonymous responses. I would like that this can be improved since it is important to know from which client that answer comes. Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

With Simplesat I obtain the degree of satisfaction of my clients regarding the service they receive from each specialist who works in the company. It is also an easy way for customers to leave feedback and rate us. Review collected by and hosted on G2.com.

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Response from Hannah Logan of Simplesat
Editedit

Hi, Vanessa!

We may be a little late, but we highly appreciate your feedback. Glad that you find our system very practical and intuitive.

It's now possible to make the question card that asks for the respondent's name and email as a required question. You can learn more about this from here: https://help.simplesat.io/en/articles/4893545-customer-information-question

Feel free to reach out if you have any questions or feature ideas that you'd like to share. As always, we're all ears! 🙂

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Jimin K.
JK
Director of Global Support
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Simplesat?

Super intuitive and very easy to use. Support has been amazing as well. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

Nothing comes to mind. Usually any request for features hits the product rather quickly. Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

Customer Satisfaction and Net Promotor Score. The embed functionality is great and makes it very simple for customers to populate a score. Review collected by and hosted on G2.com.

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Response from Meg de Leon of Simplesat
Editedit

Wow! Thank you for this awesome feedback, Jimin! Glad to see such high ratings from you. We're continuously developing and enhancing new cool features to make sure you're getting the most out of Simplesat, so if you have any suggestions for how Simplesat could be more valuable for you, please don't hesitate to us know. We're always excited to hear new ideas! Thanks again!

Helpful?
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Verified User in Information Technology and Services
AI
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Simplesat?

Connecting to Brightgauge is a huge benefit for our company, The easy configuration and the insight it provides to our service across our customer base. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

There's nothing really it does what I expected it to do Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

Service levels have improved since having the software in, but has taken some of the internal preconceptions of the service quality and provided us with fact Review collected by and hosted on G2.com.

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Response from Meg de Leon of Simplesat
Editedit

Hey there! It's great to know that you had a positive experience using our tool. It's our pleasure to serve great customers like you. If there's anything we can do to serve you further, let us know. 👍

Helpful?
Share
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Verified User in Consumer Services
AC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Simplesat?

I like that I can go in and evaluate and change the feedback that is received and assign it to the right person. It also helps us gather information for other teams. The tags features are great with QA's Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

I wish that there was an option to select exactly what fields you want to include when downloading survey feedback. The CSV contains ALOT of unnecessary fields. Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

We get much more and better CSAT from our users. This helps us to make corrections and changes in service delivery in an efficient way. Review collected by and hosted on G2.com.

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Helpful?
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MG
IT Specialist III
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Simplesat?

The ability to customize modules and insert feedback into our signature lines through our ticking system to prompt for feedback. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

No complaints come to mind. Pretty straight forward and to the point Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

Getting an overall pulse on company satisfaction with our IT department. Let's us know who we need to follow up with on service or technology issues. Review collected by and hosted on G2.com.

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Response from Meg de Leon of Simplesat
Editedit

Hello Mike!

Thank you so much for sharing your feedback with us—we value customers like you. We're so happy to hear that you find our tool very straightforward. 🙂

Feel free to reach out if you have any questions or feature ideas that you'd like to share. As always, we're all ears!

Helpful?
Share
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Axel B.
AB
Head of Supply
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Simplesat?

That it's very customizable and it allows the users to manipulate the widgets as needed Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

I haven't encountered any feature that I dislike Review collected by and hosted on G2.com.

Recommendations to others considering Simplesat:

I'd recommend navigating the site & exploring the different options it offers before deciding how to use the features Simplesat provides Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

Onboarding survey (seeing how applicants feel about their onboarding process) Review collected by and hosted on G2.com.

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Response from Meg de Leon of Simplesat
Editedit

Thank you for a great review, Axel! If you have any questions or ideas for how Simplesat could be more valuable for you, please don't hesitate to let us know. We'd love to hear them! Thanks again!

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Tara D.
TD
Accounting Assistant
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Simplesat?

The interface is very user friendly. They offer multiple types of surveys that help us in our industry and have easily integrated them into our ticket and project closures! I appreciate their most newsletter sent. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

I do feel that their survey setups could have a little bit easier options for adding to, but there isn't much that I would change! Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

We had much more accessible and better surveys sent to our clients with automation from our PSA. It's "prettier" than the built-in surveys from our PSA. We also love adding the Google and Facebook review links to the bottom of the confirmation page as a different place that reviews on public platforms! Review collected by and hosted on G2.com.

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Response from Hannah Logan of Simplesat
Editedit

Hey Tara!

Wow! Thank you for the kind words! It's been a pleasure to serve you so far. 😍

We've added several premade survey templates and made some surveys enhancements to make it easier for our users to generate the survey and add it to whatever software that they're using.

Feel free to reach out if you have any questions or feature suggestions. We'd love to hear new ideas! 😉

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Taylor B.
TB
Care MTM Team Lead
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Simplesat?

I love the feature that shows you your at-risk customers. It helps identify problem areas without having to pull reports and sort through unnecessary data. Very helpful. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

Maybe a more detailed description of what each feedback option means could be added or looked into. We often have customers say that we provided good service and didn't mean to select the negative option. Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

We have been able to pay closer attention to the customers/companies that we are struggling providing white-glove service to. We can reach out to the customer right away after we see the survey come through, which is extremely helpful to provide a good survey turnover time. Review collected by and hosted on G2.com.

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Response from Hannah Logan of Simplesat
Editedit

Hi, Taylor!

Thank you for your kind words!! It's been a pleasure to serve you so far.

About the rating description, you can add/enable the survey text link on the publish tab to make the choices more obvious. We know mistakes happen sometimes. The customer can also re answer the survey to rectify their previous answer, or you can manually correct and edit the rating value once you've confirmed with the customer that they've inadvertently clicked the incorrect rating.

Just let us know if you have any questions about this or if there's anything else we can help with. Thanks again! 😊

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Verified User in Consumer Services
UC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Simplesat?

I like it that all the information is available with different points of view either to analyze an entire team's performance or by individuals. It is great to be able to see a leadership/positions area to we know who the best performers are. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

Not that I dislike it really but it would be nice to be able to also see a history of survey status...Like...from time to time, our agents manage to convert a negative or neutral review into a positive one, and it'll be nice to see information about that kind of changes. I hope I am making sense. Review collected by and hosted on G2.com.

Recommendations to others considering Simplesat:

I feel like it can potentially help with creating programs to maintain and track the customer satisfaction Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

We are mainly using it to measure the team satisfaction and to create a CSAT competition based on the number of positive surveys an agent receives etc Review collected by and hosted on G2.com.

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