Video Reviews
Simplesat worked for us
145 Simplesat Reviews
Overall Review Sentiment for Simplesat
Log in to view review sentiment.
La facilité d'utilisation et les images interactives, leur côté fun, la connectivité avec d'autres logiciels et la réactivité de leur service client. Review collected by and hosted on G2.com.
L'outil est très bien, je n'ai rien à leur repprocher. Review collected by and hosted on G2.com.
I love the personal help. I can start a chat and they will walk me through the issue, sometimes we have to really dig in, and they will get on a video call, to handle the issue. Review collected by and hosted on G2.com.
I can not think of a downside to using Simplesat. Review collected by and hosted on G2.com.
SimpleSat is super easy to use, has a great user experience, and the customer service fantastic. We've been able to increase our response rate drastically since adopting. The entire set up process was easy from importing legacy data to creating surveys and setting up our custom domains. Review collected by and hosted on G2.com.
The experience when creating larger surveys or those with conditional logic could be improved Review collected by and hosted on G2.com.
I would say the product is a decent product but the customer support is amazing and quick to respond. Review collected by and hosted on G2.com.
The product is not as robust as previously CSAT providers I have used. Review collected by and hosted on G2.com.
I like how simple it is to build a survey with step by step prompts, i also like how easy it is to intregrate with zendesk - the webhooks make it easy to keep all those in the business updated via slack. Review collected by and hosted on G2.com.
i dislike that features such as self categorisation for customers aren't ready and i do not like how it doesn't throttle customers from recieving more than one survery in a timeframe. Review collected by and hosted on G2.com.
Simplesat has been a pleasure and joy to use. Not only is their product powerful and simple (had to throw that pun in...), but their Support and Product Management teams are always ready and willing to assist and help guide us if we need anything. They've been keen to understand use cases for additional integrations we've asked for and what product advancements would improve the experience. Review collected by and hosted on G2.com.
Not a huge concern, but some of the UI and flow could use some tweaking as time goes on. For example, sending an NPS survey via email can be a bit clunky when managing contacts and uploading lists, compared to a traditional email marketing platform. Review collected by and hosted on G2.com.
Simplesat makes working with our customers more manageable, and I love that it integrates seamlessly with Salesforce, zendesk and Slack. That's a huge perk! The pricing for what you get is also one of the reasons it's an excellent choice. Review collected by and hosted on G2.com.
I haven't been using it for a long time. I'll be sure to come back and update my review once I come across things I dislike or could be improved. Review collected by and hosted on G2.com.
Easy to use product.
Timely delivery.
Great customer service.
Value for money.
Elliot Fox :)
Reliable Review collected by and hosted on G2.com.
Nothing really. We have had no complaints since we tied up with them. Review collected by and hosted on G2.com.
