Video Reviews
Simplesat worked for us
145 Simplesat Reviews
Overall Review Sentiment for Simplesat
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We use Simplesat with Autotask PSA and it works great. Review collected by and hosted on G2.com.
We wish we had the ability to modify the look and feel to more degrees than we currently do. Review collected by and hosted on G2.com.
Easily customisable, can set up a range of different survey types and completely customise each one, all while still getting a very personalised result. Review collected by and hosted on G2.com.
Can be tricky changing a survey setup down the road, through their helpdesk is great for this. Review collected by and hosted on G2.com.
Setup was very easy to walk through and integrate with our CRM, we were up and running in just about an hour or so. Review collected by and hosted on G2.com.
So far everything is working as described. One thing I did not 'see' on the site before we signed up was the integration links for facebook/google etc. So we were super happy to see those were already there. Review collected by and hosted on G2.com.
The little emoji guys in the survey make me happy Review collected by and hosted on G2.com.
nothing...Except this survey, its demanding I write more letters when I have nothing to say, and come to think of it it was a real pain to login here and create an account just to leave feedback. And the verification email got stuck in spam.
Simplesat rocks, this G2 survey sucks. Kind of confused why you dont use your own survey system Review collected by and hosted on G2.com.
If you don’t have a source for client feedback you are missing a major tool in your business. Simplesat is one of our favorite vendors. We migrated over from a previous platform and we could not be any happier. Our client response rate is extremely high and accurate. The interface is incredibly easy to understand and navigate. The dashboard is very informative. We have instant feedback on our clients. It is great to see the comments they have regarding our staff. Getting alerts on anything less than green is critical to any business. We get instant alerts which allow us to contact the client immediately and proactively. Quick response is the key to great client service business. Review collected by and hosted on G2.com.
Dashboard does not auto refresh when displayed on central screen. Review collected by and hosted on G2.com.
As a busy small business owner/lawyer with no web skills, having SimpleSat on my team helps me sleep at night. The Simple Sat team is extremely responsive, and has developed an elegant way to quickly and easily recieve and review customer feedback. I have recommended Simple Sat to a few of my lawyer friends and they are extremely happy with the service as well. I could not imagine using a different client feedback service. Review collected by and hosted on G2.com.
I've had a great experience thus far, can't think of any dislikes. Review collected by and hosted on G2.com.
It's simple for both our clients and us. Because of this, the clients are more likely to respond, and we can more easily use the feedback to improve our services. Review collected by and hosted on G2.com.
Nothing to dislike. It would be great if we could send quarterly surveys with a few more questions. Review collected by and hosted on G2.com.
Looks fantastic on the client side, and on the dashboards. So easy to use. It's a great value for the price, which made the decision easier to go with them. Support is responsive, and development is always working on improvements. Review collected by and hosted on G2.com.
PDF reporting would be nice for clients. However, they do sync everything with the PSA (Autotask in our case), so I have built reports in there which work great. Review collected by and hosted on G2.com.
We use Simplesat for customer satisfaction surveys. We love it. It's really easy to use, support is fantastic, and they listen to the desires of their clients. We asked for some customization to the tool to write back to Connectwise and they built it out pretty quickly. Made our reporting much easier. Support is extremely quick to respond via chat and always helpful. Review collected by and hosted on G2.com.
wish it had more granular administrative control Review collected by and hosted on G2.com.
