Simplesat Reviews & Product Details - Page 11

Very easy to use for end users. We've used other products in the past and rarely got responses. We get a fairly good response now. Review collected by and hosted on G2.com.

Not much. Can't think of anything actually. Maybe that it's not free? :) Review collected by and hosted on G2.com.

It was a better value than what we used before and the onboarding was flawless. They even imported our data from the other product. Review collected by and hosted on G2.com.

Nothing - its a great product -c our clients love to see the friendly thumbs! Review collected by and hosted on G2.com.

I can always chat or speak with someone at SimpleSat. They allow you to set up appointments for a zoom meeting. The product is truly customer-centric and easy to use. Integration with Zendesk is goo and allows you to use place holders to create filters. These place holders send data to simple sat and add a layer of data. Review collected by and hosted on G2.com.

I don't dislike the SimpleSat as you can tell from my previous comment. I would recommend being able to filter by the question where you can see NPS score by question. Review collected by and hosted on G2.com.

We've been working with SimpleSat for about a year and a half! The tool is super user friendly and intuitive. Our team uses it primiarily to collection CSAT for customer interactions and most recently, we also worked with the team to migrate some of our NPS collection.

Since using SimpleSat our CSAT response rate has sky rocketed thanks to how visual everything is for the customer. The team is also super responsive and helpful whenever we have any issues. Would highly recommend looking into SimpleSat if you're looking for a new tool. Review collected by and hosted on G2.com.

There are a few minor things that I would enhance: the dashboarding and ability to have more customizable options with the actual survey page. Slack integration could have more options/control to fit the use case of what we actually need displayed. Review collected by and hosted on G2.com.

Simplesat has a highly competent staff which have always been helpful. Elliot is great! Review collected by and hosted on G2.com.

Some features have had quirks which were initially a stumbling block for us, but have since gotten easier to deal with (ie. email insights - fixed) Review collected by and hosted on G2.com.

Great tool for taking surveys from customers that is very simple to integrate, use and navigate through. Their customer service is very responsive and helpful. Review collected by and hosted on G2.com.

There's nothing that comes to mind as unfavorable. Review collected by and hosted on G2.com.

Good, simple feature set.

Accurate support and feedback.

Good integrations.

Quick response. Review collected by and hosted on G2.com.

I haven't experienced any issues with the product. I have used this in multiple organisations for the same purpose and have always had a good experience. I have also been using the product from very early on in their journey. Review collected by and hosted on G2.com.

Simplesat is easy to use. They also have an amazing Support team Review collected by and hosted on G2.com.

There is nothing particular that I dislike about Simplesat. Maybe a request - add the ability to send emails from the tool OR a way to have a deeper integration with HubSpot so I can see who is responding to the surveys (once they click on the email). Review collected by and hosted on G2.com.

The communication with the team was really quick and questions resolved quickly, even when they were complex Review collected by and hosted on G2.com.

I love it all so far. The service is amazing. Review collected by and hosted on G2.com.

Integrations with Brightgauge and Connectwise have made this tool invaluable Review collected by and hosted on G2.com.

I wish there was a way to upload our own images for responses, or more icons to choose from. Review collected by and hosted on G2.com.