Simplesat
Editedit
Play Video
Simplesat
By Simplesat
Show rating breakdown
4.8 out of 5 stars
See all 145 Simplesat reviews
Save to My Lists
Paid
Claimed
This profile has been claimed and optimized by Simplesat.
Optimized profiles are more likely to have the most up-to-date content, fast response times, current pricing, and more.
Contact Simplesat

Simplesat Reviews & Product Details - Page 10

Editadmin

Simplesat Overview

Editedit
What is Simplesat?

Simplesat is a feedback management tool that provides the flexibility you need to increase survey response rates. Use eye-catching and personalized/ branded designs to attract your customers’ attention. Make it convenient for them to give you feedback via email or through Zendesk/Intercom/Autotask/Salesforce/whatever platform you’re using. Every time your customer interacts with you, give them the option to rate you and leave a comment. To understand the complexity of your customer base’s opinions, you need to use a combination of different feedback survey types. Send CSAT and CES surveys as a response to your customers’ actions — onboarding, a new purchase, a closed help ticket, etc. But you need more than just their in-the-moment opinions. By sending out scheduled NPS surveys, you get a better general overview of your customers’ priorities and pain points. Then it’s time to interpret the customer feedback data you receive using different metrics and multiple channels. And that’s where Simplesat really shines! From your Dashboard, it’s easy to generate reports or leaderboards, drill down on individual responses, or create filters and segment your customer base. Everyone deserves to be heard, and with Simplesat, you can learn the right questions to ask. Feedback data is an opportunity to reach out. You can close the loop on dissatisfied customers by setting up an automated response and connecting them to an agent who can easily view their feedback history. You can also automatically reach out to happy customers. By something as simple as asking for a Google review when you get a 5-star rating, you can greatly increase your reputation and improve your SEO. Plus, sharing positive feedback with your team is an excellent motivating force. Remember, feedback collection doesn’t have to be an ordeal for you — or for your customers. Simplesat helps turn customer feedback into an effortless part of all your operations.

Simplesat Details
Product Website
Discussions
Simplesat Community
Languages Supported
Bulgarian, Czech, German, French, Hungarian, Italian, Japanese, Korean, Dutch, Romanian, Russian, Spanish, Thai, Chinese (Simplified)
Show LessShow More
Product Description

SimpleSat is the fun and engaging survey tool for service businesses to gather insightful and actionable feedback from their customers.

How do you position yourself against your competitors?

Simplesat is the easiest way to gather customer feedback. The user interface is intuitive and easy to understand. Survey implementation and integration installation is all out-of-the-box.

Surveys are extremely fun and friendly. We approach design with a goal to make end-users smile. For customers, this means improved response rates and a better brand image.

Simplesat support is top-notch. Our response time is consistently under 5 minutes and our team won't stop until your questions are answered or your problem is solved.

We're your friendly neighborhood feedback-man.

Seller Details
Seller
Simplesat
Company Website
Year Founded
2016
HQ Location
Seattle, Washington
Twitter
@simplesat
239 Twitter followers
LinkedIn® Page
www.linkedin.com
23 employees on LinkedIn®
Description

Simplesat is a customer feedback and satisfaction platform designed to help businesses gather, analyze, and act on feedback from their customers. The platform offers tools for creating surveys, measuring Net Promoter Score (NPS), and tracking customer satisfaction metrics. With a focus on simplicity and user experience, Simplesat enables organizations to improve their service quality and customer relationships through actionable insights. For more information, visit their website at [simplesat.io](https://www.simplesat.io).

Cory B.
CB
Overview Provided by:
Cory Brown
Co-founder and CEO at Simplesat · The most effective way to gather customer satisfaction

Recent Simplesat Reviews

CS
Chris S.Small-Business (50 or fewer emp.)
5.0 out of 5
"Simplesat - Practical, Cost-Effective, and Delivers!"
We love how easy it is to set up and immediately hear from our customers. It's cost-effective and we've been very happy with the level of the suppo...
Read more
Rescue D.
RD
Rescue D.Small-Business (50 or fewer emp.)
5.0 out of 5
"Great tool to improve your customer experience"
Provides great feedback for the techs and allows users to have direct input.
Read more
GC
Geoff C.Small-Business (50 or fewer emp.)
4.0 out of 5
"Great csat platform that integrates nicely with Connectwise"
The ease of setup and intergrated with Connectwise PSA.
Read more

Simplesat Pricing

Standard
$119.00
Per Month
Pro
$249.00
Per Month
Elite
$499.00
Per Month
Enterprise
Contact Us
See all 4 Simplesat pricing levels
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
3 people requested security information

Simplesat Media

Simplesat Demo - Simple, personal, and quick setup
Set up your fun, one-click surveys in less than 10 minutes. Design surveys that resonate with your customers and capture genuine feedback.
Simplesat Demo - Powerful dashboards and analytics
Measure and improve your customer satisfaction
Simplesat Demo - Organize with Topics
Instantly categorize feedback by topic and sentiment for smarter decision-making
Simplesat Demo - Instant feedback alerts
Stay connected with instant feedback alerts
Simplesat Demo - Free, easy testimonials!
Instantly publish positive client feedback as testimonials
Simplesat is an easy-to-use customer feedback management platform that helps businesses collect real-time customer feedback through customizable CSAT, NPS, and CES surveys.
Play Simplesat Video
Simplesat is an easy-to-use customer feedback management platform that helps businesses collect real-time customer feedback through customizable CSAT, NPS, and CES surveys.
Play Simplesat Video
Editedit

Official Downloads

Answer a few questions to help the Simplesat community
Have you used Simplesat before?
Yes

Video Reviews

Review by Francey F.
Simplesat review by Francey F.
Play Simplesat review by Francey F.
Simplesat worked for us
See all video reviews

145 Simplesat Reviews

4.8 out of 5
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Popular Mentions
The next elements are radio elements and sort the displayed results by the item selected and will update the results displayed.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
  • Company SizeExpand/Collapse Company Size Filter
  • User RoleExpand/Collapse User Role Filter
  • CategoryExpand/Collapse Category Filter
  • IndustryExpand/Collapse Industry Filter
  • RegionExpand/Collapse Region Filter
The next elements are filters and will change the displayed results once they are selected.
  • Sort By:
    G2 Sort
145 Simplesat Reviews
4.8 out of 5
  • Sort By:
    G2 Sort
145 Simplesat Reviews
4.8 out of 5
  • Sort By:
    G2 Sort

Simplesat Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for SimplesatQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
Log In
Want to see more insights from verified reviewers?
Log in to view review sentiment.
G2 reviews are authentic and verified.
Here's how.
Kris G.
KG
Director Of Operations
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Simplesat?

How quickly we were able to set up and start using it.

How agile they are with the existing & new features.

The leadership is driven to see you succeed

The real scenario of sending them a feature request and hearing that they already have it on their roadmap!

Their support team is phenomenal - They are responsive and knowledgeable

The CEO is focused on ensuring the company is growing while making sure I still feel valued

They were even able to import all our reactions from our previous provider!

Love that it integrates with ConnectWise Custom Fields & BrightGauge for reports!

Love the integration with Microsoft Teams for live reactions Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

Nothing - Really. Things I want to see show up are already deployed or will be very soon. Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

Our ticketing system auto sends a survey to everyone we interact with. This helps ensure we are meeting our clients needs quickly and easily.

We use the NPS Score to connect with our primary contacts to ensure the content we are delivering is exceeding their expectations and we have a pulse on how our relationship is doing.

We even recently started doing in-house surveys to see how our employees are doing.

We are keeping techs up to date with the latest feedback from our clients with Positive Surveys posting live to Microsoft Teams Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Lee R.
LR
Co-Founder, Senior Product Developer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Simplesat?

The simplicity of the interface and experience. Being able to quickly throw together a survey to send out to our customers is what made us choose this product. We tried others and tried some built into our service desk, but the simplicity of this took the lead. Being able to take our customer lists from the other products we use and send time-based NPS surveys in an easy manner is almost second to none. The support is top-notch with super quick replies, suggestions on how to achieve what we want to achieve and open and honest feedback on their roadmap. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

For our use case, there isn't much of anything that I can think of that we dislike. Review collected by and hosted on G2.com.

Recommendations to others considering Simplesat:

If at all you need any help or suggestions on how to accomplish what you need to do, flick their support team a message and you'll quickly get an answer, often from one of their founders which gives that feeling that they're interested in helping you Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

Getting an overall view of how our customers are feeling about us both for our support levels, but also at random times throughout the entire year using an NPS score. We email every customer, at random, a max of 3 times a year asking how they rate us. We find this the best way as we aren't asking directly after giving good support, delivering a feature they've been waiting for, or anything other things may skew their rating Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
CF
IT Service Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Simplesat?

Simplesat is a simple tool that you can integrate into everything with ease. It's easy to configure and you will get very good results. Their support is very responsive even though I'm pretty sure we're in different timezones. And the simple price model is something that stands out on the market. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

I'm integrating Simplesat into a ITSM tool called Freshservice and the application does not support the add-in as such, so I have to copy the code from Simplesat. A full integration would have been nice but integrating the code is working really great. Review collected by and hosted on G2.com.

Recommendations to others considering Simplesat:

It's the best tool on the market for the price. I was pleasantly surprised when I started using it. I believe I had 2 weeks trial period and was not in doubt when it was done. So go for the trial period and try it out yourself. Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

We use Simplesat as a satisfaction survey given that our ITSM tool only could handle one question. We were curious and needed to know a bit more when our users submit a survey. But as the code is easy to use I also started to integrate to other areas of our ITSM tool where I would want feedback from our users. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
DS
President
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Simplesat?

It was easy to integrate the system with Autotask, to allow clients to rate our service at any interaction without separate emails, which was important to us. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

Occasionally the user interface isn't clear around the integrations--is it active or not? Will a change reset the integration or not? Overall it's been improving, it was a few months ago when we first configured it. Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

Instant feedback when technicians are doing something right or wrong and clients are happy or unhappy. Integration with Autotask means we don't have to guess which client, ticket, or technician was rated, and we can easily push the feedback visibly into Microsoft Teams now as well. Individual tickets get updated with rating details, so we aren't tied to the Simplesat site for review. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Banking
AB
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Simplesat?

The configuration with zendesk platform use Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

The sistem to perform reports by agents and customers Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

With Simplesat I track directly the reviews from the clients. The platform brings me the benefit to view the options that we have to offer a better service Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Alison W.
AW
Service Management Lead
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Simplesat?

The support from SimpleSat is always great and I know I can get the answer quickly either from help articles or from the speedy response on live chat. Everyone is really friendly, helpful and knowledgeable and makes using the product a breeze! It's allowed us to quickly share customer testimonials to our website and reward our staff internally. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

The only thing that would get it closer to a 10 is some of the reporting functionality and ability to add notes to each individual feedback. However, even in the last 6 months more has been added so I am confident SimpleSat is in a good place to develop! Review collected by and hosted on G2.com.

Recommendations to others considering Simplesat:

Use the support and don't be afraid to ask questions as the team is fantastic! Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

Our previous solution was slow and had very low response rates, it was very difficult to get data from and took a long time to generate league tables and reporting. SimpleSat completely solved this problem and allowed us to get a live view of our customer satisfaction, at risk accounts and performance of individuals. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Jay H.
JH
Owner
More Options
Validated Reviewer
Review source: Organic
What do you like best about Simplesat?

It is effortless to use but has enough features and options for us. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

There really is not anything that we dislike. Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

We originally got it to drive Google reviews when we closed tickets in Connectwise. Users are not clicking through to leave the Google review, but we do get feedback we can use on our website. We also know when we get the red frown, we need to get on the phone and contact the client. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Sandra N.
SN
C
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Simplesat?

We've been working with Simplesat for almost 2 years now. Since the beginning I was impressed with the ease of implementation and of use, the Zendesk integration, the quick and helpful responses from support & amazing communication in general. Not to mention the constant updates and improvements to the solution. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

The analytics dashboard was not super complex to begin with, but it's being continuously improved. Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

Simplesat is one of the best ways to to take the pulse of the customers and in the end offer them a great experience. Simple, yet super effective! Review collected by and hosted on G2.com.

Show More
Show Less
Response from Meg de Leon of Simplesat
Editedit

Hey, Sandra. WOW!!! Thank you so much for this feedback! It's been a pleasure to serve you so far. You know us too well, yes, we are continuously improving. 💚 If you have any questions or ideas on how Simplesat could be more valuable for you, please don't hesitate to let us know. We'd love to hear them!

Helpful?
Share
Admin Approval Link
David S.
DS
Technical Quality Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Simplesat?

The simplicity in setting up and deployment the solution was fantastic. It took little to no effort to get something usable and presentable created with the platform. The integration the platform has with our RMM platform Connectwise Manage is excellent and allows us to better use the data we are getting from Simplesat. The support team is extremely knowledgeable, helpful, and responsive, and they have built a very thorough Knowledge Base with heaps of information that's been able to answer pretty much every question I've had. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

Survey visual design customization is a bit limited but is being worked on. Review collected by and hosted on G2.com.

Recommendations to others considering Simplesat:

Don't be afraid to ask their support for help. There are a lot of features available that haven't been built into the administration area yet but can be done for you by their support team Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

Simplesat is allowing us to build a dataset that tells us how happy the people we support are with our service. Before having this ability, we could only gather this data from our customer contacts, who didn't necessarily gauge how the company as a whole felt. Having this dataset allows us to focus on the specific areas we want to improve and build upon to become a better service provider for our clients. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Ethan Z.
EZ
Associate e-Marketer & Sales
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Simplesat?

Emojis idea is working at his best, Instead text it take more attention to click on emojis Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

Still missing auto fetching email address and name from Gmail

All the time customer need to write it by own.... if this can be done that would be AWESOME Review collected by and hosted on G2.com.

Recommendations to others considering Simplesat:

We like their presentation Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

They are very responsive, Whenever i faced any technical or non technical issue , they were on time and help me out as much as they can Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link

Simplesat Comparisons

Compare Simplesat vs. SmileBack
Compare Simplesat vs. SmileBack
SimplesatVSSmileBack
Compare Nicereply vs. Simplesat
Compare Nicereply vs. Simplesat
SimplesatVSNicereply
Compare SurveyMonkey vs. Simplesat
Compare SurveyMonkey vs. Simplesat
SimplesatVSSurveyMonkey
Compare Simplesat ratings to similar products

Top Rated Simplesat Alternatives

Nicereply
(431)
4.5 out of 5
SmileBack
(34)
4.8 out of 5
Glassbox
(748)
4.9 out of 5
See all Simplesat Alternatives

Explore More

Google Compute Engine reviews
Trading Platforms
Quasi Contract
Microsoft Collaboration Tools
Google Cloud Run reviews
Code Climate Velocity
Discrete vs Continuous Data
Best Payroll Software
Pros and Cons Details
Simplesat
Contact Simplesat