Simple sat is a very nice platform to use and very easy to install. It is very good for assessing customers satisfaction.There is a wordpress feature on simple sat that allows us to post the customers feedback directly on our website and there inviting in more customers. Therefore in as much as it is helping us the customers satisfaction rate, it is also allowing us to use their feedback to attract customers. Review collected by and hosted on G2.com.
Simple sat has a scale that does not have enough scale ratings. I feel if the scale would include more ways to rate then it would be way better and effective. Otherwise no complaints. Review collected by and hosted on G2.com.
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Simplesat worked for us
146 out of 147 Total Reviews for Simplesat
Overall Review Sentiment for Simplesat
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Simplesat consistently empowers me to achieve my goals, no matter how varied, by simplifying my work and making the entire process more enjoyable Review collected by and hosted on G2.com.
Honestly, this is a tough question because there’s nothing I dislike about Simplesat. Their platform is intuitive, reliable, and delivers everything me and my company need. Review collected by and hosted on G2.com.
It has features and functions as we need it to and is efficient for our budget. The best thing of all though, has been their willingness to quickly adjust our surveys to our use. They have taken out verbiage, adjusted sliding scales, and removed links we did not want - and they did it quickly at no charge. Review collected by and hosted on G2.com.
I'm interested in whether they implement any of our suggestions, but even if they didn't it wouldn't be a problem. Review collected by and hosted on G2.com.
We love how easy it is to set up and immediately hear from our customers. It's cost-effective and we've been very happy with the level of the support as well. Review collected by and hosted on G2.com.
There isn't much we don't like about Simplesat. Anytime we have questions, we're able to reach out to their team to get answers or give feedback on our experiences. Review collected by and hosted on G2.com.
Provides great feedback for the techs and allows users to have direct input. Review collected by and hosted on G2.com.
We initially thought that we might receive a bunch of negative feedback etc... but that didn't happen and it's been a great tool. Review collected by and hosted on G2.com.
Simplesat's interface makes it really easy to see what's important to you. Working in the CX space, it's critical to be able to identify trends, areas of opportunity, and insights about your agents. SimpleSat makes it easy to see when we're getting better, and how other initiatives at the company ultimately affect our customer's overall experience. I love how clean everything looks, and reporting is really easy to navigate. Any time I've ever had to reach out their support team, they've given me an answer right away! My team is able to review SimpleSat metrics daily and pinpoint exactly what to focus on. Review collected by and hosted on G2.com.
There's not much to dislike. I've recommended adding a darkmode feature just to make it easier on my eyes since I also use a number of other reports and dashboards when managing the day-to-day of my department. Review collected by and hosted on G2.com.
The ease of setup and intergrated with Connectwise PSA. Review collected by and hosted on G2.com.
Simplesat used to be the best deal out there, but pricing was recently increased to match competitors so price is no longer an advantage that it has. Review collected by and hosted on G2.com.
Their feature pipeline is very active, and also their responsiveness to any questions and feature requests has been great. We've been using Simplesat for Customer Support CSAT (in various platforms) and NPS for several years now, and there haven't been more than a couple of cases where we would've been missing any "nice to have" functionalities. All in all, it's a very robust and flexible solution.
Implementation and ready-made integrations with 3rd party platforms are great. Review collected by and hosted on G2.com.
Hard to find any. So far, it has met pretty much all of our requirements. Review collected by and hosted on G2.com.
Forthcoming. We started working together in 2018, and whenever we had a specific request or requirement, SimpleSat was always willing to accommodate us and deliver the feature we were looking for. They constantly improve and grow as a company and in product offerings.
It is effortless to integrate with various CS systems. In addition, the HTML code can also be embedded in any email, so the implementation is also straightforward.
The whole backend is easy to understand and configured.
Their Customer Support is kind and always ready to assist. Review collected by and hosted on G2.com.
Honestly, I cannot think of any. We have had a great relationship since day one based on mutual respect. Review collected by and hosted on G2.com.
The simplicity and the dashboard are great but what is really nice is the ease of integration with our RMM which does not have a client survey option. It works really well with SyncroMSP. I also appreciate the customer service (human) which even as an IT guy, I miss and appreciate when companies invest in live people to onboard or answer questions. I HIGHLY endorse SimpleSAT Review collected by and hosted on G2.com.
None - price is right for what you need! Review collected by and hosted on G2.com.
