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Simplesat Reviews & Product Details

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Simplesat Overview

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What is Simplesat?

Simplesat is a feedback management tool designed to help organizations enhance their customer engagement by increasing survey response rates. This solution offers a flexible approach to gathering feedback, enabling businesses to create visually appealing and personalized surveys that resonate with their customers. By integrating with popular platforms such as Zendesk, Intercom, Autotask, and Salesforce, Simplesat makes it convenient for customers to provide feedback through their preferred communication channels, ensuring that every interaction is an opportunity for valuable insights. The target audience for Simplesat includes businesses of all sizes that prioritize customer experience and seek to understand their clients' opinions more deeply. By utilizing a variety of feedback survey types, such as Customer Satisfaction (CSAT) and Customer Effort Score (CES) surveys, organizations can capture immediate reactions following key customer interactions, such as onboarding or support ticket resolutions. Additionally, scheduled Net Promoter Score (NPS) surveys provide a broader perspective on customer sentiment over time, helping businesses identify trends and areas for improvement. One of the standout features of Simplesat is its robust data interpretation capabilities. Users can easily navigate the Dashboard to generate insightful reports, create leaderboards, and segment their customer base for targeted analysis. This functionality allows businesses to drill down into individual responses and understand the nuances of customer feedback. By learning the right questions to ask, organizations can ensure that they are addressing the most pressing concerns and priorities of their customers. Simplesat also emphasizes the importance of closing the feedback loop. The tool enables businesses to set up automated responses for dissatisfied customers, connecting them with agents who can access their feedback history for a more personalized resolution. Conversely, it encourages outreach to satisfied customers, such as requesting Google reviews after receiving high ratings. This proactive approach not only enhances a company's reputation but also contributes positively to search engine optimization (SEO) efforts. Furthermore, sharing positive feedback within teams serves as a motivational boost, fostering a culture of recognition and improvement. Incorporating Simplesat into daily operations transforms feedback collection from a cumbersome task into a seamless process. By prioritizing customer feedback and making it an integral part of business practices, organizations can foster stronger relationships with their clients, ultimately leading to improved satisfaction and loyalty.

Simplesat Details
Product Website
Discussions
Simplesat Community
Languages Supported
Bulgarian, Czech, German, French, Hungarian, Italian, Japanese, Korean, Dutch, Romanian, Russian, Spanish, Thai, Chinese (Simplified)
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Product Description

SimpleSat is the fun and engaging survey tool for service businesses to gather insightful and actionable feedback from their customers.

How do you position yourself against your competitors?

Simplesat is the easiest way to gather customer feedback. The user interface is intuitive and easy to understand. Survey implementation and integration installation is all out-of-the-box.

Surveys are extremely fun and friendly. We approach design with a goal to make end-users smile. For customers, this means improved response rates and a better brand image.

Simplesat support is top-notch. Our response time is consistently under 5 minutes and our team won't stop until your questions are answered or your problem is solved.

We're your friendly neighborhood feedback-man.

Seller Details
Seller
Simplesat
Company Website
Year Founded
2016
HQ Location
Seattle, Washington
Twitter
@simplesat
239 Twitter followers
LinkedIn® Page
www.linkedin.com
23 employees on LinkedIn®
Description

Simplesat is a customer feedback and satisfaction platform designed to help businesses gather, analyze, and act on feedback from their customers. The platform offers tools for creating surveys, measuring Net Promoter Score (NPS), and tracking customer satisfaction metrics. With a focus on simplicity and user experience, Simplesat enables organizations to improve their service quality and customer relationships through actionable insights. For more information, visit their website at [simplesat.io](https://www.simplesat.io).

CB
Overview Provided by:
Cory Brown
Co-founder and CEO at Simplesat · The most effective way to gather customer satisfaction

Recent Simplesat Reviews

TP
Tejas P.Mid-Market (51-1000 emp.)
5.0 out of 5
"Product review of Simplesat"
The Survey mechanism and the support Simplesat provides are amazing. It is very easy to implement as well. Customer Support is the quickest. Easy...
Read more
RR
Ramachandra R.Mid-Market (51-1000 emp.)
5.0 out of 5
"Great Product and Customer Support"
Ease of creating a survey and rolling it out. Ease of integration between systems. Effectiveness and efficiency of support team
Read more
SJ
Steven J.Small-Business (50 or fewer emp.)
5.0 out of 5
"SimpleSAT is Great and Easy to Use"
Easy to configure, great reporting, overall great product for our needs.
Read more

Simplesat Pricing

Standard
$119.00
Per Month
Pro
$249.00
Per Month
Elite
$499.00
Per Month
Enterprise
Contact Us
See all 4 Simplesat pricing levels
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3 people requested security information

Simplesat Media

Simplesat Demo - Simple, personal, and quick setup
Set up your fun, one-click surveys in less than 10 minutes. Design surveys that resonate with your customers and capture genuine feedback.
Simplesat Demo - Powerful dashboards and analytics
Measure and improve your customer satisfaction
Simplesat Demo - Organize with Topics
Instantly categorize feedback by topic and sentiment for smarter decision-making
Simplesat Demo - Instant feedback alerts
Stay connected with instant feedback alerts
Simplesat Demo - Free, easy testimonials!
Instantly publish positive client feedback as testimonials
Simplesat is an easy-to-use customer feedback management platform that helps businesses collect real-time customer feedback through customizable CSAT, NPS, and CES surveys.
Play Simplesat Video
Simplesat is an easy-to-use customer feedback management platform that helps businesses collect real-time customer feedback through customizable CSAT, NPS, and CES surveys.
Play Simplesat Video
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Video Reviews

Review by Francey F.
Simplesat review by Francey F.
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148 Simplesat Reviews

4.8 out of 5
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148 Simplesat Reviews
4.8 out of 5
148 Simplesat Reviews
4.8 out of 5

Simplesat Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for SimplesatQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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TP
IT Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Simplesat?

The Survey mechanism and the support Simplesat provides are amazing. It is very easy to implement as well.

Customer Support is the quickest.

Easy of Integration with Ticketing system is also great

Daily using the product as it is integrated with our one of the systems.

Features are numerous to explore and use. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

Nothing so far to dislike about this product at the moment after using this for more than 2.5 years Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

Benefiting the organisation to get the customer feedback on the support tickets and overall rating of the support side of things.

How we are supporting to the customer and whether we put the values to the customer in sense of feedback from the customer. Review collected by and hosted on G2.com.

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TB
Senior Technical Support
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Simplesat?

Simplesat consistently empowers me to achieve my goals, no matter how varied, by simplifying my work and making the entire process more enjoyable Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

Honestly, this is a tough question because there’s nothing I dislike about Simplesat. Their platform is intuitive, reliable, and delivers everything me and my company need. Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

Simplesat is solving the challenge of gathering and analyzing customer feedback in a streamlined and effective way. Their app makes it easy to capture real-time insights, identify areas of improvement, and maintain our strong customer relationships. The seamless integration with both Salesforce and Zendesk takes it to the next level by allowing feedback to flow directly into the two tools I use every day. This integration saves me time, reduces manual effort, and ensures feedback is easily accessible, making it simple to take action and deliver outstanding customer experiences. Review collected by and hosted on G2.com.

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TM
Customer Success Specialist
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Simplesat?

It has features and functions as we need it to and is efficient for our budget. The best thing of all though, has been their willingness to quickly adjust our surveys to our use. They have taken out verbiage, adjusted sliding scales, and removed links we did not want - and they did it quickly at no charge. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

I'm interested in whether they implement any of our suggestions, but even if they didn't it wouldn't be a problem. Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

Evaluating our company with respect to our existing customers in sales, engineering, and billing. Review collected by and hosted on G2.com.

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Response from Meg de Leon of Simplesat
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Thanks for the awesome feedback! 😊 We love hearing how Simplesat is working for you. If you're ever curious about feature requests or upcoming releases, be sure to check out our Productboard—you can see what's in the works and share your ideas there too!

See how Simplesat improved
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CS
Associate Director of Customer Support
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Simplesat?

We love how easy it is to set up and immediately hear from our customers. It's cost-effective and we've been very happy with the level of the support as well. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

There isn't much we don't like about Simplesat. Anytime we have questions, we're able to reach out to their team to get answers or give feedback on our experiences. Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

We're able to hear from our customers post CS interaction. We're able to take this feedback, positive or negative, and share it within our team to improve our product or processes. Review collected by and hosted on G2.com.

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RD
Owner
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Simplesat?

Provides great feedback for the techs and allows users to have direct input. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

We initially thought that we might receive a bunch of negative feedback etc... but that didn't happen and it's been a great tool. Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

Simplesat allows us to have direct input from clients shortly after service. This has been a great benefit for our techs to see what they are doing right. It's also been a great tool for management to evaluate tech performance and customer service. Review collected by and hosted on G2.com.

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DC
Manger of Client Retention
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Simplesat?

Simplesat's interface makes it really easy to see what's important to you. Working in the CX space, it's critical to be able to identify trends, areas of opportunity, and insights about your agents. SimpleSat makes it easy to see when we're getting better, and how other initiatives at the company ultimately affect our customer's overall experience. I love how clean everything looks, and reporting is really easy to navigate. Any time I've ever had to reach out their support team, they've given me an answer right away! My team is able to review SimpleSat metrics daily and pinpoint exactly what to focus on. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

There's not much to dislike. I've recommended adding a darkmode feature just to make it easier on my eyes since I also use a number of other reports and dashboards when managing the day-to-day of my department. Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

SimpleSat gives us data into how well our CX team is performing. Before using this, our data was a bit skewed, and we didn't have a high response rate from our clients. By making the survey quick and easy to engage with, we're seeing enough clients share feedback to where we can take action on it and strategize what enhancements we need to add to our workflow, and what policies may need revision. Review collected by and hosted on G2.com.

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GC
Professional Services Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Simplesat?

The ease of setup and intergrated with Connectwise PSA. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

Simplesat used to be the best deal out there, but pricing was recently increased to match competitors so price is no longer an advantage that it has. Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

Simplesat allows us to easily gather customer feedback. Having that data available to us and synced back into our PSA makes maintaining customer relationships much easier. Review collected by and hosted on G2.com.

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RR
Sr.Director Service Assurance &amp; Customer Advocacy
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Simplesat?

Ease of creating a survey and rolling it out.

Ease of integration between systems.

Effectiveness and efficiency of support team Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

Nothing as of now as we are satisfied with the features Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

Ease of sending and receiving surveys Review collected by and hosted on G2.com.

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SJ
Director of Business Operations | Controller
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Simplesat?

Easy to configure, great reporting, overall great product for our needs. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

We have had no issues or complaints at this time. Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

Allowing us to have visibility on how our engineers are supporting our clients. Review collected by and hosted on G2.com.

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JH
Head of Customer Support
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Simplesat?

Their feature pipeline is very active, and also their responsiveness to any questions and feature requests has been great. We've been using Simplesat for Customer Support CSAT (in various platforms) and NPS for several years now, and there haven't been more than a couple of cases where we would've been missing any "nice to have" functionalities. All in all, it's a very robust and flexible solution.

Implementation and ready-made integrations with 3rd party platforms are great. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

Hard to find any. So far, it has met pretty much all of our requirements. Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

Originally we started using Simplesat to replace our ticket and chat systems own CSAT functionalities, as it offers much better customisation, and we can now also easily pile the data from different channels to the same tool. Review collected by and hosted on G2.com.

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