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4.8 out of 5 stars
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Simplesat Reviews & Product Details

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Tomer B.
TB
Senior Technical Support
Enterprise(> 1000 emp.)
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Review source: G2 invite on behalf of seller
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(Original )Information
What do you like best about Simplesat?

Simplesat consistently empowers me to achieve my goals, no matter how varied, by simplifying my work and making the entire process more enjoyable Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

Honestly, this is a tough question because there’s nothing I dislike about Simplesat. Their platform is intuitive, reliable, and delivers everything me and my company need. Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

Simplesat is solving the challenge of gathering and analyzing customer feedback in a streamlined and effective way. Their app makes it easy to capture real-time insights, identify areas of improvement, and maintain our strong customer relationships. The seamless integration with both Salesforce and Zendesk takes it to the next level by allowing feedback to flow directly into the two tools I use every day. This integration saves me time, reduces manual effort, and ensures feedback is easily accessible, making it simple to take action and deliver outstanding customer experiences. Review collected by and hosted on G2.com.

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Simplesat Overview

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What is Simplesat?

Simplesat is a feedback management tool that provides the flexibility you need to increase survey response rates. Use eye-catching and personalized/ branded designs to attract your customers’ attention. Make it convenient for them to give you feedback via email or through Zendesk/Intercom/Autotask/Salesforce/whatever platform you’re using. Every time your customer interacts with you, give them the option to rate you and leave a comment. To understand the complexity of your customer base’s opinions, you need to use a combination of different feedback survey types. Send CSAT and CES surveys as a response to your customers’ actions — onboarding, a new purchase, a closed help ticket, etc. But you need more than just their in-the-moment opinions. By sending out scheduled NPS surveys, you get a better general overview of your customers’ priorities and pain points. Then it’s time to interpret the customer feedback data you receive using different metrics and multiple channels. And that’s where Simplesat really shines! From your Dashboard, it’s easy to generate reports or leaderboards, drill down on individual responses, or create filters and segment your customer base. Everyone deserves to be heard, and with Simplesat, you can learn the right questions to ask. Feedback data is an opportunity to reach out. You can close the loop on dissatisfied customers by setting up an automated response and connecting them to an agent who can easily view their feedback history. You can also automatically reach out to happy customers. By something as simple as asking for a Google review when you get a 5-star rating, you can greatly increase your reputation and improve your SEO. Plus, sharing positive feedback with your team is an excellent motivating force. Remember, feedback collection doesn’t have to be an ordeal for you — or for your customers. Simplesat helps turn customer feedback into an effortless part of all your operations.

Simplesat Details
Product Website
Discussions
Simplesat Community
Languages Supported
Bulgarian, Czech, German, French, Hungarian, Italian, Japanese, Korean, Dutch, Romanian, Russian, Spanish, Thai, Chinese (Simplified)
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Product Description

SimpleSat is the fun and engaging survey tool for service businesses to gather insightful and actionable feedback from their customers.

How do you position yourself against your competitors?

Simplesat is the easiest way to gather customer feedback. The user interface is intuitive and easy to understand. Survey implementation and integration installation is all out-of-the-box.

Surveys are extremely fun and friendly. We approach design with a goal to make end-users smile. For customers, this means improved response rates and a better brand image.

Simplesat support is top-notch. Our response time is consistently under 5 minutes and our team won't stop until your questions are answered or your problem is solved.

We're your friendly neighborhood feedback-man.

Seller Details
Seller
Simplesat
Company Website
Year Founded
2016
HQ Location
Seattle, Washington
Twitter
@simplesat
239 Twitter followers
LinkedIn® Page
www.linkedin.com
23 employees on LinkedIn®
Description

Simplesat is a customer feedback and satisfaction platform designed to help businesses gather, analyze, and act on feedback from their customers. The platform offers tools for creating surveys, measuring Net Promoter Score (NPS), and tracking customer satisfaction metrics. With a focus on simplicity and user experience, Simplesat enables organizations to improve their service quality and customer relationships through actionable insights. For more information, visit their website at [simplesat.io](https://www.simplesat.io).

Cory B.
CB
Overview Provided by:
Cory Brown
Co-founder and CEO at Simplesat · The most effective way to gather customer satisfaction

Recent Simplesat Reviews

CS
Chris S.Small-Business (50 or fewer emp.)
5.0 out of 5
"Simplesat - Practical, Cost-Effective, and Delivers!"
We love how easy it is to set up and immediately hear from our customers. It's cost-effective and we've been very happy with the level of the suppo...
Read more
Rescue D.
RD
Rescue D.Small-Business (50 or fewer emp.)
5.0 out of 5
"Great tool to improve your customer experience"
Provides great feedback for the techs and allows users to have direct input.
Read more
GC
Geoff C.Small-Business (50 or fewer emp.)
4.0 out of 5
"Great csat platform that integrates nicely with Connectwise"
The ease of setup and intergrated with Connectwise PSA.
Read more

Simplesat Pricing

Standard
$119.00
Per Month
Pro
$249.00
Per Month
Elite
$499.00
Per Month
Enterprise
Contact Us
See all 4 Simplesat pricing levels
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3 people requested security information

Simplesat Media

Simplesat Demo - Simple, personal, and quick setup
Set up your fun, one-click surveys in less than 10 minutes. Design surveys that resonate with your customers and capture genuine feedback.
Simplesat Demo - Powerful dashboards and analytics
Measure and improve your customer satisfaction
Simplesat Demo - Organize with Topics
Instantly categorize feedback by topic and sentiment for smarter decision-making
Simplesat Demo - Instant feedback alerts
Stay connected with instant feedback alerts
Simplesat Demo - Free, easy testimonials!
Instantly publish positive client feedback as testimonials
Simplesat is an easy-to-use customer feedback management platform that helps businesses collect real-time customer feedback through customizable CSAT, NPS, and CES surveys.
Play Simplesat Video
Simplesat is an easy-to-use customer feedback management platform that helps businesses collect real-time customer feedback through customizable CSAT, NPS, and CES surveys.
Play Simplesat Video
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Video Reviews

Review by Francey F.
Simplesat review by Francey F.
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144 out of 145 Total Reviews for Simplesat

4.8 out of 5
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144 out of 145 Total Reviews for Simplesat
4.8 out of 5
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144 out of 145 Total Reviews for Simplesat
4.8 out of 5
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Simplesat Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for SimplesatQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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CS
Associate Director of Customer Support
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Simplesat?

We love how easy it is to set up and immediately hear from our customers. It's cost-effective and we've been very happy with the level of the support as well. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

There isn't much we don't like about Simplesat. Anytime we have questions, we're able to reach out to their team to get answers or give feedback on our experiences. Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

We're able to hear from our customers post CS interaction. We're able to take this feedback, positive or negative, and share it within our team to improve our product or processes. Review collected by and hosted on G2.com.

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Rescue D.
RD
Owner
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Simplesat?

Provides great feedback for the techs and allows users to have direct input. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

We initially thought that we might receive a bunch of negative feedback etc... but that didn't happen and it's been a great tool. Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

Simplesat allows us to have direct input from clients shortly after service. This has been a great benefit for our techs to see what they are doing right. It's also been a great tool for management to evaluate tech performance and customer service. Review collected by and hosted on G2.com.

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DC
Manger of Client Retention
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Simplesat?

Simplesat's interface makes it really easy to see what's important to you. Working in the CX space, it's critical to be able to identify trends, areas of opportunity, and insights about your agents. SimpleSat makes it easy to see when we're getting better, and how other initiatives at the company ultimately affect our customer's overall experience. I love how clean everything looks, and reporting is really easy to navigate. Any time I've ever had to reach out their support team, they've given me an answer right away! My team is able to review SimpleSat metrics daily and pinpoint exactly what to focus on. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

There's not much to dislike. I've recommended adding a darkmode feature just to make it easier on my eyes since I also use a number of other reports and dashboards when managing the day-to-day of my department. Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

SimpleSat gives us data into how well our CX team is performing. Before using this, our data was a bit skewed, and we didn't have a high response rate from our clients. By making the survey quick and easy to engage with, we're seeing enough clients share feedback to where we can take action on it and strategize what enhancements we need to add to our workflow, and what policies may need revision. Review collected by and hosted on G2.com.

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GC
Professional Services Manager
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Simplesat?

The ease of setup and intergrated with Connectwise PSA. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

Simplesat used to be the best deal out there, but pricing was recently increased to match competitors so price is no longer an advantage that it has. Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

Simplesat allows us to easily gather customer feedback. Having that data available to us and synced back into our PSA makes maintaining customer relationships much easier. Review collected by and hosted on G2.com.

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Jouni H.
JH
Head of Customer Support
Mid-Market(51-1000 emp.)
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Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Simplesat?

Their feature pipeline is very active, and also their responsiveness to any questions and feature requests has been great. We've been using Simplesat for Customer Support CSAT (in various platforms) and NPS for several years now, and there haven't been more than a couple of cases where we would've been missing any "nice to have" functionalities. All in all, it's a very robust and flexible solution.

Implementation and ready-made integrations with 3rd party platforms are great. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

Hard to find any. So far, it has met pretty much all of our requirements. Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

Originally we started using Simplesat to replace our ticket and chat systems own CSAT functionalities, as it offers much better customisation, and we can now also easily pile the data from different channels to the same tool. Review collected by and hosted on G2.com.

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Verified User in Financial Services
AF
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Simplesat?

Forthcoming. We started working together in 2018, and whenever we had a specific request or requirement, SimpleSat was always willing to accommodate us and deliver the feature we were looking for. They constantly improve and grow as a company and in product offerings.

It is effortless to integrate with various CS systems. In addition, the HTML code can also be embedded in any email, so the implementation is also straightforward.

The whole backend is easy to understand and configured.

Their Customer Support is kind and always ready to assist. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

Honestly, I cannot think of any. We have had a great relationship since day one based on mutual respect. Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

Varios metrics like CSAT, NPS and CES.

All the above metric allow us to measure how our clients persive our CS, products and willingness to spread a word about us.

Provided comments help us to decide which feature or product we should improve, develop and introduce. Review collected by and hosted on G2.com.

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AO
vChief Information/Administrative Officer
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Simplesat?

The simplicity and the dashboard are great but what is really nice is the ease of integration with our RMM which does not have a client survey option. It works really well with SyncroMSP. I also appreciate the customer service (human) which even as an IT guy, I miss and appreciate when companies invest in live people to onboard or answer questions. I HIGHLY endorse SimpleSAT Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

None - price is right for what you need! Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

We are able to guage how our customers' experience is going and what we can do to continually improve. You csn't get any better than that. Additionally, the added benefit of facilitating other surveys like Google My Business is a HUGE plus. Review collected by and hosted on G2.com.

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EB
Technical Support Operations
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Simplesat?

Their quick service, attitude and easy UI Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

There are numerous issues with the Integration again and again Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

The flexibility to built Customer satisfaction survey which are customed to our need Review collected by and hosted on G2.com.

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Response from Meg de Leon of Simplesat
Editedit

Thank you so much for leaving us a review! We're thrilled to hear that you're enjoying our quick service, attitude, and user-friendly interface—it’s incredibly rewarding to know these aspects have been helpful for you.

We apologize for the integration issues you’ve encountered. Ensuring smooth and reliable integrations is our priority; we’re continuously working to improve these areas. Our support team is here to help you resolve any issues quickly, so don’t hesitate to reach out if you encounter any further difficulties. You may also check our https://portal.productboard.com/simplesat/ for updates.

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TP
IT Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Simplesat?

The Survey mechanism and the support Simplesat provides are amazing. It is very easy to implement as well.

Customer Support is the quickest.

Easy of Integration with Ticketing system is also great

Daily using the product as it is integrated with our one of the systems.

Features are numerous to explore and use. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

Nothing so far to dislike about this product at the moment after using this for more than 2.5 years Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

Benefiting the organisation to get the customer feedback on the support tickets and overall rating of the support side of things.

How we are supporting to the customer and whether we put the values to the customer in sense of feedback from the customer. Review collected by and hosted on G2.com.

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NM
Head of Customer Success & IT Assets
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Simplesat?

The simplicity of survey building and streamlined UI Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

The fact we have to upgrade our tier for SSO functionality Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

To allow us to gauge what our customer fell about us and better understand their journey with our product Review collected by and hosted on G2.com.

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Response from Meg de Leon of Simplesat
Editedit

Hi, Nick! Thank you for the kind words and it's great that you're satisfied with our service. Should you encounter anything that requires assistance or maybe just wanted to have a quick chat about your account, feel free to reach us anytime and we'd gladly help. 💚

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