Ease of approval, dashboard in the home page Review collected by and hosted on G2.com.

Cannot make accrual expiration dates a certain date. Review collected by and hosted on G2.com.

Having the ability to submit invoices on behalf of vendor and moving invoices around to correct matter when entered to wrong one. Review collected by and hosted on G2.com.

The reports are not all that great...hard to understand...hard to capture the specific data that you need. Review collected by and hosted on G2.com.

How easy it is, i.e. there is no need to research the menu or where each option is located. Review collected by and hosted on G2.com.

Everything for me is adequate, it is very easy to access, the support and the menu are also very friendly. Review collected by and hosted on G2.com.

First and foremost, the ease of use and how easy it is to figure out how to use SimpleLegal are some of their real strengths. The UI and the way screen real estate are used make it simple for the casual user and the power user to know where to go and what to do. Next, I would say the customization of the environment is a great benefit. Many ebilling solutions will customize, but the customization is sometimes limited, which makes using the tool burdensome for the casual user. Lastly, I would say the focus and attention to customer satisfaction / support by SimpleLegal is fantastic. I miss having the support chat bot, but the responsiveness of <1 day is going well. Review collected by and hosted on G2.com.

Since the integration with Onit, the customer service aspect has taken a noticeable downturn...we really really liked the chat bot. There are a lot of "little" things that the platform doesn't currently do that I wish it did, such as scheduled reports, better document management; the inability to see a draft of a legal request (having to design a form all over again is rather clunky) but also that our allocation fields are not tied to our legal request forms means we have to keep our allocation information in separate location for users to reference; the inability for users to keep drafts of matter requests is something our users ask for a lot because they have to go back and forth with their clients to gather allocation information.

One of the big improvements I would like to see is the messaging feature keep a log of the messages sent - such as matter referrals, if the invoice / attachment is sent, etc. I would also like to see the messages be auto-copied to the user who is sending the message. I make users interact with vendors in the system and the messaging feature in this respect is key.

It would be great to see SimpleLegal implement an invoice rejection / reconciliation report. One of my month-end close activities is to run reports showing what was rejected and resubmitted / sent to AP. When an invoice is rejected, I don't know why so I have to manually review each rejected invoice each month to apply categorizations to the rejection reasons.

While I've gotten used to the idea that SimpleLegal allows the use of the same invoice number, it would be great if the system automatically either flagged or tagged an invoice that has been resubmitted with either a status (Resubmitted Invoice 123456). Review collected by and hosted on G2.com.

1. Easy install with very attentive and knowledgeable implementation manager and customer success manager/team.

2. Intuitive interface and robust resource library that supports both the occasional and active/admin user.

3. Canned reports that make it easy to assess various scenarios. Review collected by and hosted on G2.com.

I wish the vendor portal, CounselGO, had a different name. I wish it was closer to SimpleLegal to reduce confusion with in-house users as well as with outside counsel. Review collected by and hosted on G2.com.

Easy process from diligence all the way through Go Live. These guys were awesome to work with all the way through. It's the little things that made it all come together - contracts are very easy and balanced, pricing model is fair and flexes with our growth and finally the implementation team was competent and easy to work with. I don't say this often but it really was a breeze getting this system deployed...... Review collected by and hosted on G2.com.

We have been live for about 6 months and I really can't complain about anything. We ran into one hiccup where we thought we contracted for a piece of functionality but that was not in the proposal. SimpleLegal team was very helpful in finding a solution that worked for both of us. It would have been easy to hold us hostage but they did not. I think they view small businesses as critical to their long-term growth and it showed throughout. Review collected by and hosted on G2.com.

SimpleLegal's Interface is exceedingly intuitive. In a head-to-head with Thompson's Tracker, my team picked SimpleLegal hands down. In addition, the service provided by our implementation consultant as we got up and running was fantastic. Our consultant guided us through configuration options, the creation of matters, and so forth. I've been very happy with the service overall. Review collected by and hosted on G2.com.

Because SimpleLegal isn't the market leader, some of our firms have struggled a little bit on getting up and running on a new service. Nevertheless, I see these as surmountable issues that we'll iron out over time. Review collected by and hosted on G2.com.

Everything for the most part! It's a very user-friendly system. Review collected by and hosted on G2.com.

There is nothing I don't like about SimpleLegal Review collected by and hosted on G2.com.

Easy to review bills, approve, assign. etc. Review collected by and hosted on G2.com.

Nothing in particular. I haven't pushed it for other features yet. Review collected by and hosted on G2.com.

It's extremely easy to sign up, understand and get a handle on. Review collected by and hosted on G2.com.

I didn't dislike the software. I was asked to put different information that was needed. Review collected by and hosted on G2.com.