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SimpleHelp VCR Reviews & Product Details

SimpleHelp VCR Overview

What is SimpleHelp VCR?

SimpleHelp has grown from the highly competetive remote support industry where above all we have been providing simplicity both for the host and attendee, and stability. If a technician is remotely helping a paying customer then it is crucial that their support software lets them get their job done efficiently with zero headaches for the often non-technical customer.

SimpleHelp VCR Details
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Product Description

SimpleHelp has grown from the highly competetive remote support industry where above all we have been providing simplicity both for the host and attendee, and stability. If a technician is remotely helping a paying customer then it is crucial that their support software lets them get their job done efficiently with zero headaches for the often non-technical customer.


Seller Details
Year Founded
2007
HQ Location
EDINBURGH, GB
Twitter
@SimpleHelpLtd
371 Twitter followers
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®

Recent SimpleHelp VCR Reviews

Davis S.
DS
Davis S.Small-Business (50 or fewer emp.)
5.0 out of 5
"Can't recommend anything above SimpleHelp! Its the best for many reasons!"
Ease of Use is at the top of best items about SH!! Its so easy to use and lear too. Highly recommend for any IT businesses.
Verified User
A
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"best remote support solution"
Fast sicure and private, possibility to run script and remote monitoring
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Best remote support software!"
We use SimpleHelp since 2 years and we are very happy! The support is always helpful and open for new feature suggestions. The software is extremly...
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SimpleHelp VCR Media

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5 SimpleHelp VCR Reviews

4.4 out of 5
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5 SimpleHelp VCR Reviews
4.4 out of 5
5 SimpleHelp VCR Reviews
4.4 out of 5
G2 reviews are authentic and verified.
Davis S.
DS
Project Manager
Information Technology and Services
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile
What do you like best about SimpleHelp VCR?

Ease of Use is at the top of best items about SH!! Its so easy to use and lear too. Highly recommend for any IT businesses. Review collected by and hosted on G2.com.

What do you dislike about SimpleHelp VCR?

No complaints or dislikes. SOOOOO good! Nothing to even nit pick Review collected by and hosted on G2.com.

What problems is SimpleHelp VCR solving and how is that benefiting you?

Solving real like problems that we face daily as an IT Business that provides support to clients. Review collected by and hosted on G2.com.

Verified User in Retail
AR
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about SimpleHelp VCR?

Fast sicure and private, possibility to run script and remote monitoring Review collected by and hosted on G2.com.

What do you dislike about SimpleHelp VCR?

the solution is perfect, well supported. we like evrithing Review collected by and hosted on G2.com.

What problems is SimpleHelp VCR solving and how is that benefiting you?

Easy platform to give remote support to our shops in the world Review collected by and hosted on G2.com.

Verified User in Computer & Network Security
AC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about SimpleHelp VCR?

We use SimpleHelp since 2 years and we are very happy! The support is always helpful and open for new feature suggestions. The software is extremly flexible and does more than only remote support. And the best: the price is unbeatable. Review collected by and hosted on G2.com.

What do you dislike about SimpleHelp VCR?

Not to be believed, but I find nothing to complain about. We are really satisfied all around. :-) Review collected by and hosted on G2.com.

What problems is SimpleHelp VCR solving and how is that benefiting you?

Remote Support, Monitoring, automated Tasks Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about SimpleHelp VCR?

The user interface was simple and it allowed our customers to be in a queue for remote connections. It felt more developed than teamviewer and slightly faster remote connections. Review collected by and hosted on G2.com.

What do you dislike about SimpleHelp VCR?

The price was too expensive and with other free alternatives to use, Simplehelp was no longer necessary for us to use. Review collected by and hosted on G2.com.

Recommendations to others considering SimpleHelp VCR:

There are free alternatives that work and allowed our company to complete the task that simplehelp allowed us to. Review collected by and hosted on G2.com.

What problems is SimpleHelp VCR solving and how is that benefiting you?

We were able to configure routers remotely, assist customers with setting up remote connections to their security cameras. Review collected by and hosted on G2.com.

JH
IS Director
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about SimpleHelp VCR?

Although SimpleHelp requires a bit more setup to centrally manage machines than a simple VNC install, once it's setup it can be deployed and run on and off a company network so you're not limited to local network users. You also have the ability to send out 1-time invites that are virtually client-less with no software left over when done. The cost is very reasonable too! Review collected by and hosted on G2.com.

What do you dislike about SimpleHelp VCR?

When SimplHelp works, it works fairly well. It is a bit more bloated in resources than a VNC client and does lag a little more but it is feature rich so it's a trade-off. Review collected by and hosted on G2.com.

Recommendations to others considering SimpleHelp VCR:

SimpleHelp is remote shadow software with a few bells and whistles, plain and simple. You can manually install the SimpleHelp client, push it out using a task, and even publish a 1-time link for users to get to. The console shows all active and disconnected clients along with the ability to send 'commands' to the screen like elevated command lines and GUI's, file transfers, and few other things. It does however lack reporting capabilities, but we have been happy users otherwise for several years. Review collected by and hosted on G2.com.

What problems is SimpleHelp VCR solving and how is that benefiting you?

The ability to remotely control users around the world and even send 1-time assistance links to 3rd party users when required is fantastic. It cuts down on remote support time tremendously by being able to see what the user is seeing. Review collected by and hosted on G2.com.