--- title: Silna Health Reviews meta_title: 'Silna Health Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 66 reviews by the users' company size, role or industry to find out how Silna Health works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 66 scale: '5' date_modified: '2026-06-22' parent_category: name: Health Care Operations url: https://www.g2.com/categories/health-care-operations --- # Silna Health Reviews **Vendor:** Silna Health **Category:** [Prior Authorization Software](https://www.g2.com/categories/prior-authorization) **Average Rating:** 4.8/5.0 **Total Reviews:** 66 ## About Silna Health Silna Health automates front-end RCM for healthcare providers, so care can start in hours, not weeks. From prior authorizations to benefit checks, insurance monitoring, and discovery, our AI-powered Care Readiness Platform streamlines all front-end insurance workflows across every payor in the country. By combining automation with built-in payor communication, Silna cuts pre-visit administration by 95% and has accelerated care for over 50,000 patients. With Silna, your patients get faster treatment, staff reclaim time, and revenue flows without friction. We manage the full authorization process for your specialty, deliver real-time patient cost estimates, send proactive expiration alerts, and integrate with any EHR. ## Silna Health Reviews ### 1. An Invaluable Support for Our Agency **Rating:** 5.0/5.0 stars **Reviewed by:** Becci H. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Silna Health?** Silna Health has been incredibly helpful and reliable. Their team is always quick to respond, professional, and willing to assist whenever we need support. The amount of time they have saved us with eligibility and benefit checks has truly been a lifesaver for our agency. I have really appreciated their service and would highly recommend them to other providers looking for dependable support. **What do you dislike about Silna Health?** Nothing negative to say! This process has been great **What problems is Silna Health solving and how is that benefiting you?** Silna Health helps solve the time-consuming process of completing eligibility and benefit checks. Their quick responses and thorough support allow us to get the information we need without spending excessive administrative time tracking down benefits ourselves. This has been a huge benefit for our agency because it saves time, reduces stress, and allows us to focus more on serving our clients and families. ### 2. Silna's team is exceptional. They've given us back hours every week. **Rating:** 5.0/5.0 stars **Reviewed by:** Jenny L. | Co-founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Silna Health?** The team behind Silna is exceptional. They're incredibly sharp, competent, and genuinely invested in making sure things work for us. We're a Medicare-covered care management company working with older adults and their families, and insurance verification is one of those critical but complex, time-consuming tasks that used to eat up a disproportionate amount of our team's bandwidth. Silna took that entirely off our plates. What used to require dedicated staff hours every week now just happens, accurately and fast. Our codes were new and this was a new domain area we asked Silna to venture into with us. Silna dug in deep here to become experts and truly problem-solved with us. They're extremely responsive and can really dig into the long tail of edge cases with us. **What do you dislike about Silna Health?** I would love for them to be able to check two insurances (secondaries) at the same time. **What problems is Silna Health solving and how is that benefiting you?** We work with Medicare patients across complex care coordination workflows, so accurate insurance verification is table stakes for us. Before Silna, this was manual, very complex, slow, and pulled our care team away from the work that actually matters, supporting our patients and their families. Silna handles benefit checks and verifications so our team can focus entirely on care delivery. For a lean growing company like ours, that kind of leverage is everything. ### 3. Lightning-Fast Insurance Verifications with Top-Notch Support **Rating:** 5.0/5.0 stars **Reviewed by:** Connie K. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Silna Health?** I like Silna Health for their accuracy and speed in performing benefits checks, which are very valuable to me. Their technology-forward approach makes Silna Health easy to use, and their team is very responsive, which I find essential. The price is fair, and I appreciate their system's ability to help me avoid mistakes in patient eligibility checks, aiding in optimizing our revenue. Their benefits check feature is very good, and they can even help when there are typos or wrong information on a patient's insurance card. I think their system is very smart and reliable, and their operations team is strong. The speed of Silna Health allows us to convert patients faster and communicate pricing confidently in near real-time, which eliminates the need for a full manual verification team. Overall, Silna Health saves a lot of money for my business. The initial setup was super simple, taking only a couple of hours, and I am highly satisfied with their support and service. **What do you dislike about Silna Health?** I would love for the price to go down a little bit over time, but I also understand that this is something valuable. So I'm willing to pay even the current price, and hopefully, over time, Silna is able to figure out a way to bring the cost down. **What problems is Silna Health solving and how is that benefiting you?** I use Silna Health for benefits checks, figuring out co-pays accurately and quickly. They cover a wide range of payers and save money by eliminating the need for manual insurance verification. Their smart system resolves insurance number errors, boosting our efficiency and optimizing revenue. ### 4. Streamlines Authorizations, Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Johalen O. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Silna Health?** I appreciate that Silna Health saves me time in submitting authorizations to payors and handling the authorization process from start to finish. It's great that they're implementing AI to streamline processes and support in dealing with the hard part of insurance, allowing clinicians to spend more time providing care. The initial setup was super easy, and navigating the system is straightforward. **What do you dislike about Silna Health?** I think it would be great if they can come up with a way to integrate their system with EMR system providers uses. **What problems is Silna Health solving and how is that benefiting you?** I use Silna Health to submit authorizations for ABA services. It saves me time by handling the authorization process from start to finish, allowing me to focus on other tasks. The AI implementation streamlines processes, easing insurance handling so clinicians can provide necessary care. ### 5. Effortless Setup and Huge Time Saver **Rating:** 5.0/5.0 stars **Reviewed by:** Lea M. **Reviewed Date:** December 12, 2025 **What do you like best about Silna Health?** I like that Silna Health saves time by handling authorizations for ABA services efficiently. Silna Health's platform is user-friendly and ready to use right from day one, which is a huge timesaver. It's great for following up on several VOBs or authorizations at once, tasks that used to take hours on insurance portals or by phone. The initial setup couldn't have been easier—I just shared a few files with patient and provider data, and they handled the rest. **What do you dislike about Silna Health?** There are a couple of areas that could be highlighted when there is an update to information and we've let our Silna rep know this and they've taken notes for future enhancements. **What problems is Silna Health solving and how is that benefiting you?** Silna Health saves us time on reading and communicating provider documentation errors, is user-friendly from day one, and lets us handle multiple VOBs or authorizations efficiently, avoiding hours on insurance portals and calls. ### 6. ABS Kids and SILNA **Rating:** 5.0/5.0 stars **Reviewed by:** stacie r. | Lead Authorization Rep, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2025 **What do you like best about Silna Health?** How fast it is, and the fact that we do not need to know all the insurance nuances that come with it. If there is an escalation with that insurance, SILNA is quick to reach out to provide that information that is needed. Love that SILNA is very cooperative with our company to helping us utilize it and add little things to help us better navigate the program. I absolutely love the fact that when we get verbal authorization approvals, they attach the recorded call, so we can document what is needed for our company department. **What do you dislike about Silna Health?** Missing some units, when initially requested, but when we reach out Silna is quick to work on it. **What problems is Silna Health solving and how is that benefiting you?** not having to know every single requirement of that insurance, and avoiding submitting through portals that take a longer time to submit, example North Carolina Medicaid Partners. Quicker to get through our tasks to help provide time on other side projects we have. ### 7. Efficient, Accurate, and Easy-to-Use Verification Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen C. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Silna Health?** Silan Health has been a game-changer for our clinic. The software is incredibly user-friendly, making it easy to upload patient insurance information and get fast, accurate verifications of benefits. The ability to build in expected payments has helped us quote deductibles and copays with confidence. Compared to our last billing company, Silan provides more in-depth verifications and a much smoother process overall. Their usage-based pricing model supports our growth, and the staff is consistently helpful, responsive, and knowledgeable. Attaching PDF downloads to patient files is seamless. **What do you dislike about Silna Health?** My only wish is that they offered support with workers' compensation insurance. **What problems is Silna Health solving and how is that benefiting you?** Silan Health solves the daily frustration of slow, unclear insurance verification by providing fast, accurate VOBs and easy uploads. It takes the guesswork out of patient payments with clear deductible and copay info, streamlines documentation, and grows with us thanks to usage-based pricing. Most importantly, their responsive team makes support simple and reliable. ### 8. Saves Us Tons of Time Effortlessly **Rating:** 5.0/5.0 stars **Reviewed by:** Sofie K. | Authorization specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2025 **What do you like best about Silna Health?** I love how much time Silna saves me. It cuts back the time I spend on so many of my tasks. **What do you dislike about Silna Health?** There are not many things about Silna to dislike. You can frequently adjust settings to optimize the way Silna helps you. **What problems is Silna Health solving and how is that benefiting you?** It solves the problem of spending too much time on one task and the problem of having to go to multiple portals for each client. ### 9. Time-Saving but Needs Verification Improvements **Rating:** 4.0/5.0 stars **Reviewed by:** Darci D. **Reviewed Date:** August 22, 2025 **What do you like best about Silna Health?** I appreciate how Silna Health takes responsibility for insurance authorizations and verifications, saving me significant time. It's helpful that they notify us if an authorization is needed prior to treatment and ensure accurate insurance details, which greatly reduces the headache in managing patient setups. Silna Health streamlines the verification process, effectively lightening the workload from my shoulders, ensuring our patients can receive treatment without concerns about payment issues. **What do you dislike about Silna Health?** I find the process of setting up and ensuring accuracy with Silna Health challenging. Even after six months, I'm still struggling to obtain all the correct insurance information, which is crucial for patient verification and authorization. The system sometimes misses verifying or acknowledging all relevant insurances, such as Medicare and Blue Cross Blue Shield, leading to incomplete or incorrect verifications. This forces me to double-check verifications frequently, as there are occurrences of incorrect or missed verifications. I would prefer a more streamlined system where I can fully trust the information in the charts without needing to verify its accuracy manually. **What problems is Silna Health solving and how is that benefiting you?** Silna Health saves me time by handling insurance verifications and authorizations, streamlining patient setup, and reducing the workload. It helps ensure treatments are covered and simplifies the verification process, although some accuracy issues still require double-checking. ### 10. Amazing Experience with Silna **Rating:** 5.0/5.0 stars **Reviewed by:** Kelsey S. | Director of RCM, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2025 **What do you like best about Silna Health?** Silna was amazing to work with from beginning talks through set up and implementation. It was a super easy integration set up with their minimal data points needed. They are super fast at importing the information in, and their platform is incredibly easy to use. They are always available for support when there are questions. The platform escalations feature is amazing as it gives you clear indication of what needs your attention. The web platform is something your in all the time. **What do you dislike about Silna Health?** I didnt really experience any downsides. My one recommendation would be to have tasking assignments for users to align with internal workflows, and ensuring there is a chat or discussion thread on all Silna patients requests. **What problems is Silna Health solving and how is that benefiting you?** They are incredibly speedy with auth submission, so it is taking the heavy burden of submitting and having to follow up with payors off our internal team, and allows us to have more of a customer service role with our clients. Additionally, monthly benefit checks for 400+ patients is time consuming, and Silna runs all those patients and identifies changes, additional coverage etc within just a couple of days. They are huge time saver, and reduce administrative burden off internal teams, which allows for less internal team members being needed. ### 11. Loving Silna at ABS Kids **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2025 **What do you like best about Silna Health?** I just wanted to say how much we’ve been enjoying using Silna here at ABS Kids. It’s been such a smooth fit for our team — super easy to pick up, and it’s honestly made our day-to-day work a whole lot easier. The tools help us stay on top of tasks, track time, and keep things accurate without it feeling like extra work. That’s a big deal for us in such a fast-paced environment. And seriously, your support team deserves a shoutout — they’ve been quick, helpful, and always friendly whenever we’ve had a question. It makes a huge difference knowing we can count on you all. Thanks for building something that actually works the way we need it to. We’re looking forward to finding even more ways to use it. **What do you dislike about Silna Health?** Nothing at all. This was a great experience. **What problems is Silna Health solving and how is that benefiting you?** Auths and eligibilities ### 12. My experience with Silna has been above expectations all together! **Rating:** 5.0/5.0 stars **Reviewed by:** Lorena N. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Silna Health?** The efficiency of the platform, ease of use and the team that handles our company! The biggest upside is verifications are not limited to insurance phone line hours and same day appointments are much more managable. **What do you dislike about Silna Health?** Certain insurance guidelines and authorization requirements do not get signaled right away and need to be passed on to the Silna team for review and correction. However, the team does a great job at customer support and quickly responds and resolves any issues. **What problems is Silna Health solving and how is that benefiting you?** Insurance verification for difficult out of state plans that usually take hours to get a hold of. This is making the process for these patients smooth and seamless! ### 13. Silna Saves Me Tons of Time **Rating:** 5.0/5.0 stars **Reviewed by:** Lindsay T. | Credentialing and Authorization Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Silna Health?** Silna helps me manage all the authorizations. **What do you dislike about Silna Health?** Learning to navigate what notifications I need. **What problems is Silna Health solving and how is that benefiting you?** I have multiple responsibilities with different departments in our company and this helps me to have time to focus on those responsibilities. ### 14. Effortless Workflow Thanks to Seamless Management **Rating:** 5.0/5.0 stars **Reviewed by:** Shelby T. | Authorization Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2025 **What do you like best about Silna Health?** They handle everything on their end making it easier for our work flow **What do you dislike about Silna Health?** I haven't found anything I do not like as of yet **What problems is Silna Health solving and how is that benefiting you?** They are helping with VOB changes and the whole authorization process ### 15. Wonderful Collaboration **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2025 **What do you like best about Silna Health?** I feel they are very good at listening to the needs of our facility and completing tasks in a timely manner. Their team is very communicative and quick to respond to a problem. We have worked with them for over a year now and our process as changed along the way, and they are there it learn and grow with us. **What do you dislike about Silna Health?** With growing companies, there are always bumps in the road to get a process to stick, but they have be very willing to change and adapt as we go! **What problems is Silna Health solving and how is that benefiting you?** They are helping our team with benefit checks and authorization that would take more time, ultimately saving us time to focus in other aspects of our roles ### 16. An exteremly innovative and valuable service provided by true professionals! **Rating:** 5.0/5.0 stars **Reviewed by:** Dexter M. | Billing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2025 **What do you like best about Silna Health?** Working with Silna Health has been amazing; From the very first point of contact, through the trial period, and now as we have competely migrated over we are continuing to recieve the same levels of dedicated support. The product itself is exteremly intuitive to use and provides a service that has saved / is going to save many of our administrative staff countless hours. I have been very impressed with Silna Health so far, and am excited to see how we continue to grow using thier services! **What do you dislike about Silna Health?** There isn't anything that I would say I dislike at this point in time; Sometimes the website is a little slow? That is about it though! **What problems is Silna Health solving and how is that benefiting you?** SIlna is helping us solve an administrative manpower probelm; The time it would take our staff to call on insurance benefits & work on obtaining prior auth is now being pivoted to focus on higher level issues which we are extremely grateful for. The ease of use and focused migration stages has made this a seemless integration and now we are able to focus on streamlining many of our internal processes. ### 17. Excellent Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Shannon R. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2024 **What do you like best about Silna Health?** The customer service is outstanding all the way from the top down. The transition to using Silna Health for verification was easy and painless. Quick responses to inquiries and very thorough. **What do you dislike about Silna Health?** I have yet to find a complaint about working with Silna. **What problems is Silna Health solving and how is that benefiting you?** Silna Health representatives are extremely knowledgeable about insurance and the wide variety of services offered. Feel confident that we have all the right information to do our job most effectively. ### 18. User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Maria C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2025 **What do you like best about Silna Health?** I love how the site is very user friendly. Doesn’t take long to find the information you need. **What do you dislike about Silna Health?** I wish there was a tab for approved authorizations this month. Sometimes I don’t know it was approved and I have to remember who I submitted recently. It would be great to just click a tab and it tells me about the current month authorizations updated information. **What problems is Silna Health solving and how is that benefiting you?** It’s efficient and easy. ### 19. Happy with Silna **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2025 **What do you like best about Silna Health?** Using Silna is helpful because it consolidates all of the provider portals, phone numbers, fax numbers, emails, or any other means you'd usually use to submit authorization requests into one easy to access portal. The Silna portal has very friendly UI and is pleasant to use. **What do you dislike about Silna Health?** I haven't encountered any downsides to Silna yet. **What problems is Silna Health solving and how is that benefiting you?** Every insurance company has their own, particular processes and requirements for prior authorization requests and benefit and eligibility checks. Using Silna removes so much of the learning curve required to learn and access these processes, making it much quicker and easier to get what I need to do for my patients completed. ### 20. Smooth so Far **Rating:** 5.0/5.0 stars **Reviewed by:** Kendra S. | BCBA, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Silna Health?** I like that can I can make updates and Silna automatically makes updates too. It is easy to use. **What do you dislike about Silna Health?** I haven't identified anything I dislike about Silna yet. **What problems is Silna Health solving and how is that benefiting you?** Silna is solving all of my pending claims and request for more information. It is reducing the amount of time I am working on these claims. ### 21. Has made our life so much easier! **Rating:** 4.0/5.0 stars **Reviewed by:** Megan L. | BCBA, Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2025 **What do you like best about Silna Health?** It's been so nice to just focus on completing the report and not worrying about all of the other forms, back and forth communication, etc. **What do you dislike about Silna Health?** Been a few errors with submissioms / authorization inputting but I know it happens! **What problems is Silna Health solving and how is that benefiting you?** Time going back and forth with insurance companies! ### 22. I have found Prompt to be very user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole W. | Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2025 **What do you like best about Silna Health?** Silna is generally very prompt with their responses to any inquiry we send their way. **What do you dislike about Silna Health?** I am newer to my position and don't have any dislikes thus far. **What problems is Silna Health solving and how is that benefiting you?** They are helpful with many things. Helping with Authorizations, I love them helping to verify insurance for our patients as well. ### 23. Silna has been a breath of fresh air **Rating:** 5.0/5.0 stars **Reviewed by:** David L. | BCBA, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Silna Health?** Silna has provided our company with quick and thorough authorizations. I especially enjoy their monthly emails that detail which authorizations are expiring soon. **What do you dislike about Silna Health?** There is not much that needs improvement. Perhaps the interface could be easier for a new user. **What problems is Silna Health solving and how is that benefiting you?** Prior authorizations can be overwhelming with so many clients, Silna helps streamline everything. ### 24. Silna G2 Review Request **Rating:** 5.0/5.0 stars **Reviewed by:** paula m. | Intake specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2025 **What do you like best about Silna Health?** I like the ease of use on the site when entering patients and requests **What do you dislike about Silna Health?** When requests are delayed (more than 14 days) I would like a way to contact Silna to ask for status **What problems is Silna Health solving and how is that benefiting you?** Time to request authorizations and follow up on those requests. Also benefit checks. ### 25. Silna has been very helpful and responsive with any questions and concerns I have. **Rating:** 5.0/5.0 stars **Reviewed by:** Dianna R. | Patient Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Silna Health?** I like that Silna gets back to us very quickly, I also like the accuracy on the patients benefits and the VOB is easy to understand. **What do you dislike about Silna Health?** So far I don’t have any complaints with Silna. **What problems is Silna Health solving and how is that benefiting you?** Silna is solving prior authorization needed for patients to continue their treatment. ### 26. Super convenient and very helpful! **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole M. | Patient Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2025 **What do you like best about Silna Health?** The most helpful thing about Silna is how quick they get back to a providers office in regards to a patients benefits!! **What do you dislike about Silna Health?** That I did not know about Silna in my previous jobs! **What problems is Silna Health solving and how is that benefiting you?** Letting me know the full benefits of a patients insurance! ### 27. Silna Authorization Help **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2025 **What do you like best about Silna Health?** They help us upload and maintain our ABA authorizations. They do try to stay on top of communications too. **What do you dislike about Silna Health?** There have been issues with how they enter the authorizations into our system. This seems to happen if they have a change in employees on our auths. **What problems is Silna Health solving and how is that benefiting you?** We had a high volume of Authorizations to maintain and enter into our system. We brought them on to help ease this load. ### 28. Very easy and sufficent **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel K. | Patient Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2025 **What do you like best about Silna Health?** Easy access and with quick responses. Helps us secretaries save so much time by sending the patients information over and having it taken care of for us. **What do you dislike about Silna Health?** Nothing at this time, everything has been running smoothly **What problems is Silna Health solving and how is that benefiting you?** Silna is taking care of all of the Insurance Verifications and PA Approvals. Silna is also very good about communicating with us in case they need any addiotional information to finish the task. ### 29. Silna is very easy to work with. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2025 **What do you like best about Silna Health?** I like that the verification process is very smooth and it ensures we have accurate information for our patients. **What do you dislike about Silna Health?** The only issue for me is the lag time between when we get an email showing a patient is eligible and when the EMR is updated. **What problems is Silna Health solving and how is that benefiting you?** Not having to spend time on insurance verifications and accuracy of insurance information. ### 30. Flexible, convenient, and time saving. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Silna Health?** Responsive team. Willing to accept feedback and make changes based on this to prevent future issues. Well-spoken and understands HCP perspective. Constantly innovating. Website is user friendly and intuitive **What do you dislike about Silna Health?** Some issues with certain insurance carriers, but accepts feedback to prevent the mistakes in the future. **What problems is Silna Health solving and how is that benefiting you?** 30min-2 hour wait and hold time for verifications. We see 100s of new patients a month, and this saves my staff hours ### 31. Using Silna for 2 months **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Silna Health?** It has freed up a lot of my time to be able to focus more on other aspects of my job **What do you dislike about Silna Health?** The authorizations take a long time to process thru. **What problems is Silna Health solving and how is that benefiting you?** Silna has freed up time to let us focus on other aspects of our job. ### 32. Wish we had found Silna sooner! **Rating:** 5.0/5.0 stars **Reviewed by:** Staci L. | COO of Zion Physical Therapy, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2024 **What do you like best about Silna Health?** Silna has made our intake process much easier and more efficient with accurate information we pass along to potential patients. It has offloaded our admin team so they are able to focus on other important tasks. The portal is easy to use and all members of our practice are able to easily integrate it in to our protocols. We literally use it everyday. They are incredibly responsive and we plan to grow with them in the future! **What do you dislike about Silna Health?** Honestly, there is no negative feedback. If there is something we feel is missing or we'd like implemented/improved, Silna develops that feature to be available in their system. **What problems is Silna Health solving and how is that benefiting you?** They are able to access both in and out of network benefits for our potential patients and deliver that information in a timely manner. They are also able to complete authorization protocols and help us track patients accounts so we don't miss opportunities to extend or acquire additional auth. ### 33. Pleasant experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2025 **What do you like best about Silna Health?** Frequent updates and clear communication in regards to what is needed when information is to be sent out. **What do you dislike about Silna Health?** No dislikes at this time due to not experiencing any issues. **What problems is Silna Health solving and how is that benefiting you?** Silna assists in a way that is easier when dealing with payors. ### 34. effective for submitting **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2025 **What do you like best about Silna Health?** not having to submit in many portals to insurance for authorization **What do you dislike about Silna Health?** that silna takes away our work load so we have less work/authorizations to keep us busy for job security **What problems is Silna Health solving and how is that benefiting you?** the information on going back and forth with providers ### 35. Efficient and Accurate E&B checks & prior authorization processes - ABA **Rating:** 5.0/5.0 stars **Reviewed by:** Kathryn H. | Administrative Manager, Insurance/Billing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2024 **What do you like best about Silna Health?** Great implentation process and attention from the CEO & COO, all questions and concerns quickly addressed. Quick process to provide client demos to upload to Silna. Easy to upload image of patient demos to minimize the # of clicks to enter a new client. Platform very easy to use, ie request benefit checks, auth req, etc. Quick responses from Silna team whenever Sprout staff have a question. Daily benefit checks range from 1-5 in a day and consistently have received updates with 24 business hours. Very important that Silna is staffed by insurance administrators with specific experience in the ABA industry. Understanding the difference between medical benefits vs behavioral benefits and TPAs that handle different aspects of the ABA intake process; mulitple scenarios have presented themselves where only a seasoned ABA insurance coordinator would be able to rectify in a timely manner. **What do you dislike about Silna Health?** Not a dislike, feature suggestion when roadmaps allow, in chat future in Silna vs outside emailing. In chat future that can be attached to the client for tracking references. **What problems is Silna Health solving and how is that benefiting you?** Silna is allowing our administrative manager to spend more time developing revenue generating projects vs sitting on the phone verifying benefits. ### 36. Silna Health has made our lives so much easier **Rating:** 5.0/5.0 stars **Reviewed by:** Jordyn L. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2024 **What do you like best about Silna Health?** What I like best about Silna Health is how it has completely streamlined our processes, making tasks easier to delegate and manage across the team. The system has freed up valuable time, allowing us to focus on other important responsibilities. Additionally, their customer service is exceptional, always responsive and helpful. It's the only service we've found that efficiently tracks eligibility and authorizations for us, making it an invaluable tool for our organization. **What do you dislike about Silna Health?** We do not dislike anything at all about Silna. **What problems is Silna Health solving and how is that benefiting you?** Silna Health has solved the problem of having too many people acting on tasks without a single source of truth. With their system, we now have a centralized platform where everyone is aligned, which has significantly improved coordination and accountability. It’s also made it easy to track which reports are due, giving us clear visibility and helping avoid missed deadlines. Additionally, the time spent working on report coversheets has been greatly reduced, streamlining our workflow and boosting efficiency across the board. ### 37. We have had an amazing experience with Silna! **Rating:** 5.0/5.0 stars **Reviewed by:** Selene C. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2024 **What do you like best about Silna Health?** Silna's platform has made managing elibility and authorizations incredibly seamless for our team. The platform is easy to navigate and has significantly streamlined our processes, especially when it pertains to authorizations and progress reports. This system has saved us so much time on our day to day and the Silna team is always so helpful and engaging. The overall implementation was incredibly easy and they walked every step of the way and continue to check in on any questions we may have. They have always made us feel like a priortiy. **What do you dislike about Silna Health?** I do not have anything negative to say as Silna has made this portion of our day to day very easy. **What problems is Silna Health solving and how is that benefiting you?** Currently we were looking more into how to upload regional center reports and they let us know this is on their roadmap. This is exciting for us, but definitely not necessary or a hinderance at the time for our team. ### 38. Silna is attentive, thorough and extremely proactive. **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah L. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2024 **What do you like best about Silna Health?** I love that Silna offers guidance and support during their trial phase. When meeting with some employees virtually, I felt as though my questions were answered thoroughly and I never felt as though Sunflower was in bad hands. **What do you dislike about Silna Health?** There was one or two times that the extraction in one of our billing platforms to Silna did not align correctly, but I do not consider this to be SIlna's fault, as technology will always have some faults. What was wonderful is how quickly the issue was resolved by Silna and it hasn't occurred again. **What problems is Silna Health solving and how is that benefiting you?** Silna has taken such a big weight off of my shoulders. Being one person, I was having a difficult time keeping up with the prior authorizations and benefit checks as our company has been growing. Now I am much less stressed and feel like I have much more time to do many more important tasks. ### 39. Our collaboration with Silna has allowed our front desk team to focus on the needs of our families! **Rating:** 4.5/5.0 stars **Reviewed by:** Holly L. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2024 **What do you like best about Silna Health?** By collaborting with Silna, our front desk team can focus on our families and their needs and exeriences. I greatly appreciate the consistent and transparent approach to insurance verifications. The Silna team is always willing to reach out to insurance companies if specific questions arise. They take constructive feedback well and are prompt in their responses. With such a great process, if there are errors, they are easy to identify and get resolved. **What do you dislike about Silna Health?** I know our current process for sending a request for an insurance verification was mostly created based on an old system we used with Therapy Partners, however, I feel this process could be better. Filling out the client registration info form seems unnecessary and will the entering of insurance numbers, etc. it leaves room for errors. I would prefer a system where we just send photos of the insurance cards, maybe create a form that contains all necessary info for a verification. Also, I do wish the monthly MA checks were somehow documented in the individual EMR files. I do not know what that process would look like at this point, it's just more of a want so I do not question whether ones has been done or not. Also, I do find some challenges with determining who is responsible for certain insurance related tasks that pop up. I think we are all still learning how this works so hopefully we have more clarity as we continue to grow. **What problems is Silna Health solving and how is that benefiting you?** Providing a consistent approach to insurance verifications and documentation of the verifications. ### 40. Silna has been great so far **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2025 **What do you like best about Silna Health?** That it is straightforward and user friendly **What do you dislike about Silna Health?** I cant think of anything to be honest. I like it so far. **What problems is Silna Health solving and how is that benefiting you?** Submitting Authorizations ### 41. Silna has been helpful checking our patient's insurance. **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew M. | Clinical Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2025 **What do you like best about Silna Health?** Understand the insurance deductibles. **What do you dislike about Silna Health?** {"translation":"Please provide the text in the Unknown Language for translation."} **What problems is Silna Health solving and how is that benefiting you?** Determining the insurance details of our patient ### 42. Fantastic Authorization Services **Rating:** 5.0/5.0 stars **Reviewed by:** Karyn L. | Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2024 **What do you like best about Silna Health?** First off, working with the Silna Health team has been fantastic. Their leaders are professional, thorough, prompt AND are more than "just a vendor". Silna has become an important partner to our ABA Therapy team, completely revamping and improving our authorizations managment and benefit verifications processes, with and for us during an incredibly easy implementation. We appreciated the testing phases, verification of documentation and the attention to detail during the integration process when we were ready to roll out. The Silna Customer Support Team is very quick at starting authorization requests and ensuring they are completed as fast as possible and have drastically reduced the amount of time we were taking internally to complete those tasks. The focus on automation and data analytics sets them apart. Our team receives automated reminders weekly with client authorizations expiring and we are given data reports weekly that shows our progress. Partnering with Silna Health has allowed for a dramatic reduction of administrative time spent by our BCBAs and admin team members with authorization requests, so we can focus on growth and the clients we serve, which has been a major WIN! **What do you dislike about Silna Health?** There have been no downsides with our partnership at all. **What problems is Silna Health solving and how is that benefiting you?** Prior to partnering with Silna Health, our prior authorization process was very "clunky" and inefficient. Our BCBAs had a great deal of responsibility and ownership with authorization requests, follow ups, etc. Now, those BCBAs can utilize the time they spent writing emails, on phone calls or on hold focusing on the superivision and treatment plans for their clients. Members of our Administrative Team have also benefitted from time savings as well. Another important benefit is that we are seeing a vast improvement with earlier auth requests from our BCBAs and staying on track with new auths after Silna Health took over our prior authorization processes. ### 43. A Comprehensive Review of Silna's Innovative Healthcare Solutions **Rating:** 4.5/5.0 stars **Reviewed by:** Krydia D. | Patient Care Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2024 **What do you like best about Silna Health?** What I appriciate most about Silna Health is their Commitment to intergating cutting edge technology with personalized care. Their innovative appproach not only enhances the efficiency of their healthcare solutions but also ensuring that each patiet receives tailored attention. The seamless user experience and overall reflecting their dedication to improving overall well-being for customer and patient. **What do you dislike about Silna Health?** One aspect I find a little challenging about Silna Helaht is the complex interface which can be difficult to navigate, especially for new users. While the technology itself is advanced, the learing curve assoicated with their systems can be steep and somewhat frusturating, but the more you work with the system it's easy to implemate. Silna team, as always, is always there to help naviagte and help answer questions! **What problems is Silna Health solving and how is that benefiting you?** Silna Health Addresses several key issues in the healthcare industry by leaverging advanced technology and personalized care strategies. They provide a unifoed platform that intergrates patient data, streamlines communication, and enhances care coordination. Additionally, their focus on preventvie care in that connecting us the users with inusurance companies to help lead to better outcomes and resuced long term healthcare complications. ### 44. Free's up time to focus on other tasks **Rating:** 5.0/5.0 stars **Reviewed by:** Kate G. | Owner/CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2024 **What do you like best about Silna Health?** I like that Silna simplifies the process of submitting auths and verifying benefits. Instead of having to login to several different portals, we only have to use Silna and they take care of the rest. It free's up time for our staff to focus on other tasks. The customer service has also been top notch. They gave us a dedicated email and they respond very quickly. During the implementation they met with us weekly to ensure a smooth transition. They took care of all the steps to set up the portals under their name and connect the accounts so we can still have access to ours. **What do you dislike about Silna Health?** I have not encountered anything that I dislike. **What problems is Silna Health solving and how is that benefiting you?** The time it takes to submit the prior auths, follow up on the auth and deal with any issues. ### 45. Streamlined and Stress-Free Authorization Management **Rating:** 5.0/5.0 stars **Reviewed by:** Tamira J. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2024 **What do you like best about Silna Health?** The most helpful part is how Silna takes care of authorizations and eligibility checks automatically, so there’s less back-and-forth with insurers. It saves tons of time and keeps everything running smoothly. **What do you dislike about Silna Health?** We haven't experienced anything that is not helpful with Silna **What problems is Silna Health solving and how is that benefiting you?** Silna handles the time-consuming tasks of managing prior authorizations, eligibility checks, and benefit verifications. They eliminate missed approvals, reduces denied claims, and ensures documentation is up-to-date for smooth renewals. It’s saving me a lot of time so, I am able to focus more on patient care and clinic operations. ### 46. Streamlined Authorizations and Timely Information **Rating:** 4.5/5.0 stars **Reviewed by:** Zeenat G. | Executive Clinical Director, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Silna Health?** What I like best about Silna Health is how it streamlines the authorization process and keeps everything organized with the most up-to-date information. The platform is user-friendly, making it easy to log in and quickly access the specific information I need without searching for long. They are also prompt in looking into any additional information we require, making the entire process efficient and stress-free. **What do you dislike about Silna Health?** There’s nothing to dislike about Silna Health at the moment. However, adding a billing component to the platform would be a valuable enhancement. **What problems is Silna Health solving and how is that benefiting you?** Silna Health addresses the challenge of managing authorizations by acting as an intermediary and contacting insurance providers when necessary. This benefits us by removing the hassle of dealing with insurance directly, ensuring that authorizations are processed efficiently and accurately, which saves time and reduces stress. ### 47. Great service overall **Rating:** 4.0/5.0 stars **Reviewed by:** Brandie S. | Medical Receptionisit, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2024 **What do you like best about Silna Health?** They take insurance verification off our plate, which is amazing. They are great at communicating when there is an issue and have done some deep dives to answer complicated questions. **What do you dislike about Silna Health?** They really are great about most things. There occassionly miss certain things or make minor mistakes, but they are doing better than I can do and are far more efficient. There is nothing I "dislike" enough that would prevent me from recommending Silna to other's who could benefit from their services. **What problems is Silna Health solving and how is that benefiting you?** They have dug in to help us resolve issues with claims due to inaccurate insurance information, helped us navigate insurance plans / companies that were brand new to us and helped sort out confusing insurance plans. Most importatnly, they verify all of our clients insurance benefits and run monthly insurance checks. ### 48. Silna has been extremely helpful and knowledgeable **Rating:** 4.0/5.0 stars **Reviewed by:** Darci D. | Physical Therapist Assistant, Front desk, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2024 **What do you like best about Silna Health?** Their knowledge of the insurance process. I like having one person in charge of our insurance verifications **What do you dislike about Silna Health?** At times it seems to takes a bit to get the insurance verified, We have had a few issues, but listened to our concerns and immediately began working on results. **What problems is Silna Health solving and how is that benefiting you?** They are doing all of our Prior Auth and insurnace verifications. This allows me to spend more time treating patients and do other important front desk tasks. ### 49. Amazing solution for benefit verification, eligibility checks, and prior authorizations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2025 **What do you like best about Silna Health?** The user interface is seamless, the efficiency is amazing (they get these processes done much faster than we had previously been able to), and the accuracy is fantastic **What do you dislike about Silna Health?** No downsides from my perspective - the trial period helps de-risk the investment a lot **What problems is Silna Health solving and how is that benefiting you?** We previously had to have our team members put in prior authorizations directly, which takes time and resources ### 50. Pilot Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Ali W. | Chief Executive Officer and Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2024 **What do you like best about Silna Health?** Silna helps us stay on top of EOBs, insurance changes, and upcoming authorizations, all for a very reasonable price. **What do you dislike about Silna Health?** Nothing so far! The team has been incredibly helpful and seems to care about our customer experience, which is a breath of fresh air after recent experiences with other companies. **What problems is Silna Health solving and how is that benefiting you?** Helping ensure that we will have fewer issues with insurance by staying on top of all of their requirements and deadlines. - [View Silna Health pricing details and edition comparison](https://www.g2.com/products/silna-health/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-29+06%3A51%3A07+-0500&secure%5Bsession_id%5D=b052e48e-8120-40f9-ba4a-81083f60aaf9&secure%5Btoken%5D=0dc2819aea39316c2d47cd2e0959e0047024e7c6b7eb7215d52bcbb1653fc5da&format=llm_user) ## Silna Health Integrations - [Prompt Health](https://www.g2.com/products/prompt-health/reviews) ## Silna Health Features **Administrative** - Systems Interoperability - Payer Care Management Workflow Applications - Applications Integration - Payer Care Management Workflow Applications - Workflow Optimization - Payer Care Management Workflow Applications - Patient Care Plan Management - Payer Care Management Workflow Applications - Data Ingestion - Payer Care Management Workflow Applications **Clinical** - Compliance - Revenue Cycle Management (RCM) - Software Integrations - Revenue Cycle Management (RCM) - Task Automation - Revenue Cycle Management (RCM) **Efficiency ** - Claims Data Automation - Healthcare Claims Management - Electronic Submissions - Healthcare Claims Management - Clearinghouse Integration - Healthcare Claims Management - Claims Process Workflow - Healthcare Claims Management **Platform Content** - Automation - File Sharing **Processes** - Compliance - Payer Care Management Workflow Applications - Payer Support - Payer Care Management Workflow Applications - Provider Support - Payer Care Management Workflow Applications **Financial** - Billing Automation - Revenue Cycle Management (RCM) - Clearinghouse Integration - Revenue Cycle Management (RCM) - Claims Management - Revenue Cycle Management (RCM) **Accuracy** - Claims Resubmission - Healthcare Claims Management - Patient Data Security - Healthcare Claims Management - Claims Scrubbing - Healthcare Claims Management **Platform Performance** - Reporting **Platform Additional Functionality** - Messaging - Task Management - Dashboard **Platform Interoperability** - API **Platform Data** - Alerts and Notifications - Platform Search **Platform Basics** - HIPAA Compliance ## Top Silna Health Alternatives - [ModMed](https://www.g2.com/products/modmed/reviews) - 4.6/5.0 (358 reviews) - [EHRYourWay](https://www.g2.com/products/ehryourway/reviews) - 4.7/5.0 (332 reviews) - [Tebra (previously Kareo + PatientPop)](https://www.g2.com/products/tebra-previously-kareo-patientpop/reviews) - 4.1/5.0 (255 reviews)