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AV

Aimee V.

Director - Buyer Experience

Mid-Market (51-1000 emp.)

9/14/2022

"Signifyd is absolutely necessary for high-volume stores and marketplaces"

5/5

What do you like best about Signifyd?

Signifyd offers a suite of useful tools. For us, the Chargeback Recovery services offer tremendous ROI and have been the most impactful tool. I only wish we had implemented it sooner. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

There's nothing to dislike. The team at Signifyd is fantastic, and they have provided exactly what they promised. Review collected by and hosted on G2.com.

What problems is Signifyd solving and how is that benefiting you?

Chargeback Recovery alone saved us 2.5 FTE and endless headaches. If a business is growing, it should anticipate chargebacks and fraud to develop right in line with that and implement Signifyd before the problem becomes overwhelming. Fraud prevention teams have enough on their plates without having to contest chargeback fraud manually. Signifyd frees them up to focus on risk analysis and mitigation. Review collected by and hosted on G2.com.

FA

Felipe A.

Ecommerce Director

Enterprise (> 1000 emp.)

10/13/2022

"Signifyd is hands down the best anti-fraud solution out there"

5/5

What do you like best about Signifyd?

Interest are alligned. They make more money if they approve more transaction, but they also cover the costs of any chargebacks. So it's in their best interest to allow as many transactions as possible, while minimizing chargebacks. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

Nothing really, we're really happy to have Signifyd as a partner. Maybe they could provide a bit more insights or reasons when they reject a payment due to fraud suspicion. Review collected by and hosted on G2.com.

NK

Niko K.

Marketing and Content Creator

Small-Business (50 or fewer emp.)

8/3/2022

"Ecommerce Merchant Transaction Protection"

5/5

What do you like best about Signifyd?

Signifyd works with all the payment options we have enabled for our BigCommerce store and guarantees approved transactions from fraudulent activity, giving us peace of mind that we will not lose out to fraud activity. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

The cost can be a very overwhelming expense, especially to small businesses, however, the protection outweighs the potential loss that could be the result of fraudulent purchases. Review collected by and hosted on G2.com.

EB

Erika B.

Support Supervisor

Mid-Market (51-1000 emp.)

2/12/2019

"Worth the cost"

4/5

What do you like best about Signifyd?

The product is easy to use and understand. Gives us a clear picture of the customer that we didn't have before using this product. It also helps our CSR team in making important decisions more easily, arming them with facts about the transaction versus just guesses. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

At times the reason for rejection can be simply a technicality, such as an email address belonging to a relative and not the cardholder. Also, when resubmitting for review, it would be helpful if the review could be done in more real-time while we have the customer on the line, versus telling the customer that we will have to contact them back if anything further is needed from them. Review collected by and hosted on G2.com.

Recommendations to others considering Signifyd:

If you are thinking about a product for assistance in fraud mitigation Signifyd is well worth the investment. Are there others out there? Yes. Are they as good as this? Honestly, not really. Review collected by and hosted on G2.com.

What problems is Signifyd solving and how is that benefiting you?

Signifyd has helped us with fraud detection and protection that we did not have before. All this while being implemented seamlessly to the customer. It is a wonderful tool to use as another set of eyes that can dive into aspects of a transaction that we were previously unable to. Review collected by and hosted on G2.com.

KP

Karin P.

Supervisor eDevelopment

Mid-Market (51-1000 emp.)

10/10/2022

"Great Fraud Protection"

5/5

What do you like best about Signifyd?

I don't have to monitor anything. The APIs were easy to connect to. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

There really hasn't been a downside to using signifyd. Review collected by and hosted on G2.com.

JJ

Joshua J.

Customer Experience Supervisor

Mid-Market (51-1000 emp.)

6/14/2022

"Helped with peace of mind"

4.5/5

What do you like best about Signifyd?

Signfyd takes the human element out of the fraud process. By fully automating the system out support agents can focus on improving customer experiences instead of auditing orders. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

The model lacks transparency and when a customer reaches out about why their order was specifically canceled we have to shotgun the most common reasons. This is not a huge deterrent as we don't want to help illegitimate orders pass through, but it is worth noting. Review collected by and hosted on G2.com.

Response from Mariana Ortiz-Reyes of Signifyd

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Hi Joshua,

I'm the Director of Product Design and Experience at Signifyd. I wanted to personally thank you for the feedback and respond here :)

First, it makes me happy to know your support agents get time back to focus on the customer experience. This is a big win.

Regarding your dislike related to the model lacking transparency -- this has always been such an important problem for us to help with. In the world of machine learning, black box solutions abound. We take pride in being transparent while providing reasoning to help you understand fraud scenarios to act on. This feedback is helpful because gaining trust matters to us.

Would love to get the chance to chat in more detail about the model. We'll be in contact with you on email.

Thanks again!

NM

Neil M.

Director

Small-Business (50 or fewer emp.)

2/12/2019

"The one constant in our tech stack"

4/5

What do you like best about Signifyd?

It's simple to use, integrates seamlessly with Magento, and saves us money, chargebacks are a thing of the past. Especially like that you can ask for a review if something doesn't appear right with a transaction and you want it double checked. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

It has been challenging to get the Chargebacks team access to our payment platforms, PayPal for example is will only allow a verified individual to administer an account. Review collected by and hosted on G2.com.

Recommendations to others considering Signifyd:

We went with the chargeback managing service as we're a small team, but it's not a lot of work to handle this yourself once you know the ropes. Review collected by and hosted on G2.com.

What problems is Signifyd solving and how is that benefiting you?

We have to deal with a large number of attempted fraudulent orders and chargebacks. But also an increasing number of people who have low scores but are legitimate, Signifyd makes it easy to tell between the two and minimize our losses. Review collected by and hosted on G2.com.

KC

Kaitlyn C.

Sales Assistant

Small-Business (50 or fewer emp.)

10/14/2022

"Signifyd is a great fraud tool for our company!"

5/5

What do you like best about Signifyd?

Signifyd's interface is simple and easy to use. Our company loves using this site to detect possibly fraudulent orders. They provide valuable insight and history logs of customers. As well as an excellent protection policy to cover and reimburse charges that might slip through. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

The only downside would be the orders that aren't flagged as fraud but result in being fraudulent later. Review collected by and hosted on G2.com.

RF

Rene F.

Actor

Small-Business (50 or fewer emp.)

2/12/2019

"Great Service and Prompt Answers"

5/5

What do you like best about Signifyd?

Signifyd, gives us the peace of mind that we will not have any chargebacks. It allows us to deal with more important issues. Before Signifyd we would spend countless hours doing the job ourselves. Also, Signifyd is easily integrated to your shopping cart if you have a good IT team Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

Really nothing, this company is a great package deal. They are prompt and professional in all their business handling. Their latest update also makes it easier to track your orders Review collected by and hosted on G2.com.

Recommendations to others considering Signifyd:

Don't think about it, use it. This software is a real-life and business saver Review collected by and hosted on G2.com.

What problems is Signifyd solving and how is that benefiting you?

We are able to free up personnel to do the important things we need done and also aid in expediting our orders. They also integrated into our shopping cart which made things a whole lot safer. Review collected by and hosted on G2.com.

UC

Verified User in Consumer Goods

Small-Business (50 or fewer emp.)

10/4/2022

"SignifyD has saved us from many headaches."

4/5

What do you like best about Signifyd?

SignifyD cuts out lots of searching to verify if customers or businesses placing orders are legitimate. The Guarantee Policy is helpful because we can recover our money when we receive fraud chargebacks. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

Sometimes it takes some time to receive a response regarding an issue. Our order processing department would like more details about why a credit card is declined. Review collected by and hosted on G2.com.