SignalWire Pros and Cons

SignalWire is so easy to build with. I had an AI agent live within less than an hour. Review collected by and hosted on G2.com.

I wish they offered the service for free. Review collected by and hosted on G2.com.

Only thing to be liked about them is their Flashy website Review collected by and hosted on G2.com.

They will shut your entire account down for a mistake from one of your customer and leave your entire business stranded, HIGHLY AVOID LIKE A PLAGUE Review collected by and hosted on G2.com.

SignalWire offers fantastic reliability and outstanding support and takes the time to get to know you and your business Review collected by and hosted on G2.com.

SignalWire has few downsides. We'd like more international destinations for their SMS solution. Review collected by and hosted on G2.com.

We've been using Twilio for almost 5 years. It's an amazing service but prices can get high pretty quickly. We had almost 1k numbers with them so that meant that our bill was close to $2k per month. That may not seems like a lot but considering the number of phone numbers that we owned but like anyone else, we were looking to bring those costs down. We decided to look into Signalwire. At first, just like everyone else, we were astonished and surprised by the price. It seemed to go to be true. What we decided to do was port a couple of numbers at a time and test the service. I can honestly say that it is truly amazing! We've had great results with them and I can easily say that they've saved us over $24k per year. We now own 1,500 numbers and we are paying less than $400 per month. Cheap prices don't always mean bad quality and this is very true with this service. The price is amazing and the service is as well. We've never had problems with the phone numbers not working or the calls not properly being received. The sound quality is perfect. Review collected by and hosted on G2.com.

Just like any other VOIP service, it does require some work to set up. It's not an easy plug-and-play system. It does require you to know a bit of code to be able to set up call forwarding. Thankfully, their support team was very helpful and was able to get me up and running in no time. I had questions and they helped us right away. It can be daunting at first to not know what to do, but thankfully they walked me through how to set up the call forwarding for the phone numbers. They have also helped me to set up call forwarding, text forwarding, call recording, and a couple more features. Their support team is very responsive and helpful.

Additionally, another downfall is area code acceptance. Not every are code is accepted so we had to keep a couple of Twilio numbers on their system since they couldn't be accepted to Signalwire due to that issue. Review collected by and hosted on G2.com.