SightX Reviews & Product Details

The question types are pretty advanced and allow me to create the survey that I need without charging extra for specific "premium" questions. I like that it is an all-inclusive price because it allows me to price studies for my clients easily. Review collected by and hosted on G2.com.

I needed additional support on a project, we signed a contract, but the team was unable to deliver and walked away from the project. This left me in an uncomfortable spot with my client. I have stopped using SightX and partnered with a new supplier who is able to provide additional services when I need help. Review collected by and hosted on G2.com.

I really appreciate the customer service, especialy how attentive, helpful, knowledgeable, and speedy they were in solving my issues and answering any questions. The platform is also filled with features that are great to work with when using several methodologies such as Conjoint Analysis, MaxDiff, Concept Testing, etc. They also provide templates that give great general direction and their programming logic capabilities are more advanced than what SurveyMonkey provides. I appreciate their analysis UI and the several ways I can parse through the survey data via crosstabs, individual responses, excel output, and more. It is all easy to use and accessible to implement. Review collected by and hosted on G2.com.

There are a few software limitations, especially when it comes to programming surveys with specific, complex logic around respondent count and quotas. I am hoping that their future product roadmap may include solutions/features that will ameliorate this. Review collected by and hosted on G2.com.

Overall, the platform is super easy to use, and has a lot to offer. It has better visualizations and programming capabilities compared to other DIY platforms. The client service team is also super helpful; they're always available to quickly help you out or provide a second set of eyes on something, and are open to building out capabilities to serve your specific needs (i.e. programming a segmentation algorithm.) Not to mention, everyone I've crossed paths with so far seems to just be a genuinely nice person, which goes a long way. Review collected by and hosted on G2.com.

There are a few minor limitations as far as programming goes, and there doesn't yet seem to be much incorporation of some of the system 1/BSci principles. However, I definitely acknowledge that those are likely more challenging to build into an automated system, so it's not that surprising of a gap, and I think it would be an opportunity for SightX to further develop ahead of the competition, but isn't currently a gap TO the competition. Review collected by and hosted on G2.com.

The SightX platform offers a lot of features that our previous platform did not. Our clients are impressed with the data we are now able to give them. The learning curve was smooth; most things are easy to figure out even if they are not immediately apparent. The customer service from our account representative(s) is always extremely fast and they are always willing to jump on a call to get things fixed. Any problems encountered are resolved quickly. Review collected by and hosted on G2.com.

The platform can be a bit buggy; we run into small issues semi-frequently that have to be resolved by the platform engineers. There are some quality of life, data customization and UI features that were present on our previous platform that we don't have on SightX, which would improve our workflow. Review collected by and hosted on G2.com.

The platform is incredibly intuitive and allows me to create fairly complex study designs in a fraction of the time I used to spend with our previous provider.

Also, the team has been amazing in partnering with me to make sure we get projects into field on a timely manner, sometimes working after hours or even during the weekend to make sure projects get launched. Review collected by and hosted on G2.com.

reporting functionality in the platform could use some work. Though, having polished output when survey designs are so custom is probably a pipe dream, so I get it. Review collected by and hosted on G2.com.

The ability to manage all of our use cases in one platform just makes things so much more efficient for both our time and budget. Very ease to use and integrate into our workflow. Review collected by and hosted on G2.com.

Being able to have more qualitative research capabilities would be a great addition. Review collected by and hosted on G2.com.

I use SightX not super frequently but every time I use it I am impressed by how simple it is to dive into more complex findings.

Peter from the team has been very helpful in customer support and helped build surveys with me which is super helpful. Review collected by and hosted on G2.com.

We need event specific surveys for some of the work we do which is difficult to get with SightX. Review collected by and hosted on G2.com.

The SightX platform is extremely adaptable and creative. I've used one her survey services before and none have matched the insights and analytical data provided through SightX. The other piece I find helpful is how you're able to have flexibility in performing data research on your own with built-in trust from a data hygiene perspective. Lastly the customer success management engangement SightX provides is top level. Review collected by and hosted on G2.com.

Nothing I can consider a major deficiency Review collected by and hosted on G2.com.

Easy data exports to excel, powerpoint, etc. Review collected by and hosted on G2.com.

Sometimes survey exports to a word doc are uneven, unaligned. Review collected by and hosted on G2.com.

We are small company launching in a new space and don't have the luxury of a full internal insights team. SightX has been great for our team--the site is very easy to use, build, and analyze results. The team has been very helpful in recommending question structures, reviewing surveys, and giving advice on how to capture insights and reach the right people. Results are also real time and so executing surveys are fast and efficient. I've used SightX when at larger companies before and have been very happy with how well it works at our small start-up style company too, it seems like their solutions/services can scale with whatever level of support you need. Review collected by and hosted on G2.com.

Not neceesarily a dislike, but if you are using SightX the way our team is, just be aware that the questionnaire builds and pulling down results is done by your team not a full bundled into a fancy presentation at the end. For us, this is exactly what we needed and wanted for our size and budget, so we are happy! But if you need more full service support or don't have any experience with research/insights, make sure you request and budget for extra support. Review collected by and hosted on G2.com.