66 Sightline by Consilio Reviews
Overall Review Sentiment for Sightline by Consilio
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The self-service nature of the software is excellent; dealing with large amounts of data seamlessly, threading and de-duplication is also done with very little user intervention. The workflows make perfect sense and, despite the platform being straightforward to use, it is also capable of performing complex queries and being scaled-up easily. Review collected by and hosted on G2.com.
There is a bit of a learning curve, but half a day's training should be enough for most. Review collected by and hosted on G2.com.
Efficiency, staffing, personal service, and support by individuals who really know how to navigate Sightline. Sightline has significantly improved our review time. Review collected by and hosted on G2.com.
We had some technology glitches starting projects. We also do not like the fact that we ourselves cannot delete projects. We have to send an email and prepare a list of projects that are to be deleted. We'd like more control with deletion rights. Review collected by and hosted on G2.com.
I enjoy the self-service nature of the platform. This allowed me to progress the case as quickly as possible whilst streamlining costs. It was particularly helpful to be in a position to detail the various steps, searches to narrow my review. It allowed me to tailor my tags, searches and review to suit my clients individual needs. Review collected by and hosted on G2.com.
It can sometimes be challenging to narrow down the searches, however, further training did assist in this regard. Furthermore, the team at Consilio have responded to all of my feedback in a positive way. Review collected by and hosted on G2.com.
It's great to have the option of a self-service option, with reduced costs to use on appropriate cases and with good training and support. The platform seems to be intuitive and easy to use. Review collected by and hosted on G2.com.
There have been some teething problems on a couple of cases. There is always a learning curve with new products and there is an element of that here to make sure fee earners understand how to use it and to ensure they get the best out of it. Review collected by and hosted on G2.com.
Sightline allows me to import and process data and shows me the progress of the processing and outcome. Review collected by and hosted on G2.com.
The ability to add new data to existing datasets with the same custodian/source. Review collected by and hosted on G2.com.
This software is extremely fast at indexing through thousands of documents at once to pinpoint even a single use of the word. And the SQL functionality to filter based on specific commands is very helpful. Review collected by and hosted on G2.com.
Many documents are too large to view. I am not sure what the maximum file size is, but the pdf viewer generally will not load any PDFs that are larger than 30 pages for me. Review collected by and hosted on G2.com.
The self processing and being able to run my own exports, it helps speed up the whole process. Costumer service has been great! Review collected by and hosted on G2.com.
There is some lag time with loading, and searching is a little clunky. Review collected by and hosted on G2.com.
The cost was lower than it would have been if we had used Relativity. I liked that the tagging boxes could be moved around so that you didn't have to scroll to the bottom of the page every time you wanted to click "relevant". It was also much easier to log in that I have found on other platforms (i.e. there is no second, third and fourth level requirement for security. I understand this is sometimes necessary for top secret matters but not always) Review collected by and hosted on G2.com.
I found it very difficult to run searches myself because the coding infrastructure was too complicated. I understand that this is "one of those things" that comes with searching in eDiscovery but I think it could have been made easier and more user friendly for those who are not very techy. We ended up spending many hours on the phone to the IT support team to get trained on how to run searches and I think a better use of time would have been actually reviewing and coding the documents. Review collected by and hosted on G2.com.
I like that it is full service and I can do everything myself, instead of having to wait for others to upload documents, prepare productions, etc. Review collected by and hosted on G2.com.
I don't think the platform is very intuitive. I wish we could delete documents sets that have been incorrectly loaded, or at least rename them. I also wish there was a better filtering option in doc list. Review collected by and hosted on G2.com.
The customizeable, intuitive technology. The customer care is also excellent and the sightline staff are responsive (even for very urgent projects and on weekends!) They really do go above and beyond. Review collected by and hosted on G2.com.
The costs which can sometimes spiral - that being said I understand that it is difficult to stick to fee estimates when the size of the task at hand is unclear in the first instance. Review collected by and hosted on G2.com.
