What I like most about Sift is that it does not impose any limitations on its use, providing great freedom to configure and adjust the systems according to our needs. Additionally, it offers a wide variety of parameters and options that allow for creating and customizing numerous detection rules with great precision. Its graphical interface is highly intuitive and easy to navigate, making the user experience very friendly and efficient. Furthermore, the platform features extensive, detailed, and well-structured documentation, which greatly facilitates understanding its functionalities and fully leveraging all its capabilities. Review collected by and hosted on G2.com.

What I don’t like about Sift is that sometimes some records are lost when downloading data. Additionally, when downloading different files, some contain more information than others, which requires manually merging them—a process that is very tedious and time-consuming. Review collected by and hosted on G2.com.

It is easy to use, you can even have your investigation much effectively as you can justify your decisions according to the details we see in the Sift scores of the customers. How many users are using the device of the customer, order history, and location of the customer. We can check the IP location of the customers, if it matches their address. We can check as well if the customer is linked to other customers of Remitly in other factors or attributes. Sometimes we can see also if there are other customers who are sending under the same IP address and it became a red flag that we have to mitigate. We can cross check also how may times customers are submitting transactions and based it also on their ages. Review collected by and hosted on G2.com.

I think if there are some linkage but it is inaccurate when we check. Review collected by and hosted on G2.com.

What I like best about Sift is its ability to provide real-time, data-driven fraud detection while maintaining a seamless customer experience. It effectively combines machine learning with customizable rules, allowing teams to make accurate decisions quickly without heavily impacting good users.

Another key strength is its flexibility and visibility—the platform makes it easy to investigate cases, review signals, and understand the reasoning behind decisions. This helps improve both efficiency and confidence in handling complex risk scenarios.

Overall, Sift stands out for helping teams balance risk prevention and customer trust, enabling smarter and faster decision-making. Review collected by and hosted on G2.com.

One of the main challenges with Sift is that it can feel complex and overwhelming, especially when handling cases with multiple signals, linked accounts, and data points. This sometimes makes it harder to quickly identify the most critical information needed for decision-making.

Additionally, the annotation and documentation process can be time-consuming, particularly when detailed inputs are required across different fields. Missing even a small detail can impact quality, which adds pressure during high-volume workloads.

There are also moments where navigation and filtering could be more intuitive, as locating specific details or switching between related cases may take extra time.

Overall, while Sift is a powerful tool, improving usability, simplification of workflows, and clearer prioritization of key signals would enhance efficiency and user experience. Review collected by and hosted on G2.com.

Sift offers a clean, visual UI with seamless e-commerce integrations. Its real-time AI leverages a global network for high performance, though pricing is premium. While onboarding is thorough, the ROI is high through significant chargeback and manual review reduction. Review collected by and hosted on G2.com.

Common dislikes include steep premium pricing and a complex initial setup that often requires technical resources. Users also report occasional false positives that increase manual workloads and limited native reporting compared to competitors, occasionally needing external BI tools for depth. Review collected by and hosted on G2.com.

I love the ease of use of Sift and how it can be integrated with most apps without any bugs or minimal technical errors. It's really valuable to me because without it, the work cannot be completed efficiently. The initial setup was perfectly easy and very intuitive. Review collected by and hosted on G2.com.

Sometimes, the comment section on the app hangs up or freezes, and it can affect other tabs that are also on Sift. I raised it to our IT Team to no avail. Review collected by and hosted on G2.com.

We can see if the customer has other accounts connected to them and if they have open chargebacks. This really helps when an order has been flagged for fraud. Review collected by and hosted on G2.com.

Sometimes the age of the email is not accurate so that feature cannot be used to determine if an order is fradulent Review collected by and hosted on G2.com.

Accurate login insights with device and location tracking. It helps me quickly spot suspicious activity and reduces fraud risk. The detailed data makes security decisions faster and more confident. I use this every day as part of my daily tasks, so the ease of use is definitely there. As for integration, I haven’t tried it yet. Sift is generally easy to implement, with clear documentation and straightforward information. Review collected by and hosted on G2.com.

The setup can sometimes feel manual and time-consuming, and a few processes would benefit from more automation to make everything more convenient. Review collected by and hosted on G2.com.

We have moved from log only to using the scores for identifying abuse. Sift's ML models accuracy has improved in detecting sophisticated fraud patterns, particularly around account takeover and payment abuse. Also the reporting and dashboards have been enhanced to delivered better observability for scores and decision outcomes. Review collected by and hosted on G2.com.

Score transparency still remains an area for improvement. API has improved and we are now able to navigate through the documentation easily for any enhancements. Review collected by and hosted on G2.com.

The dashboard provides a fantastic overview and makes it easier to make decisions based on the information available through the APIs.

Also the pre-set of rules of workflows that Sift has, is very well documented.

There's no impact on the performance of our APIs when integrating with Sift's API Review collected by and hosted on G2.com.

The onboarding experience where Sift Agent shared us an Excel table that had all the events.. would be better to have an integration guide since there are a lot of events that we need to integrate on mobile and web Review collected by and hosted on G2.com.

I like Sift for its ease of use and the UI/UX. I find it valuable to see an account that was decisioned by Sift and know exactly which decision came from which route in a workflow. Review collected by and hosted on G2.com.

The search option is a little limited. I would like to have more options to search through the database for better querying. Review collected by and hosted on G2.com.