That is helps keep our shop connected to one another and also the customers. It helps so much with organization Review collected by and hosted on G2.com.

It's a bit expensive then adding on the users really adds up our monthly bill Review collected by and hosted on G2.com.

We use Shopmonkey daily to run our business. Shopmonkey is very easy to use. We are able to expand our needs and offerings with the Shopmonkey software. The sofware intergarated easily into our system so we had no downtime. Lastly their customer support is great and easily accessable. They are one of the few companies that follow up to make sure any issues are addressed quickly. Thank you again Shopmenkey for the ease of implemantation and contually working on the software to make it even better then it already is. Review collected by and hosted on G2.com.

There isn't much I don't like. Every once in a while there will be a glitch in the system but the Shopmonkey team seems to jump on it quickly so it get resolver asap. The only other thing I can think of is if there is a way to compare YTD reports with previous years all showing on the same screen so you don't have to do each report seperately. Review collected by and hosted on G2.com.

Shopmonkey is so easy to use! In no time at all , our shop was navigating Shopmonkey system with ease. This system lays out everything right in front of you, each work order, parts ordered, which tech is assigned to what, it just has everything necessary for streamlining your business' workflow! Review collected by and hosted on G2.com.

The only downside to Shopmonkey that we have noticed is that you are unable to search a work order using dollar amounts. Occasionally when a mistake is made on the bookkeeping end, it would be helpful to take the amount paid -according to the bank, plug it in the search bar of shopmonkey, and voila find which transaction matches. Unfortunately this is not a reality yet on Shopmonkey but definitely not a big enough issue to lead us elsewhere. Review collected by and hosted on G2.com.

We tried shop boss for the price and hated it, switched back to shop monkey and won't look back. Nothing goes unnoticed by either myself or my other service advisor. Love the workflow feature my favorite. Review collected by and hosted on G2.com.

The mobile app and how it is not available for android still, it would really assist with checking cars in and allow my techs to better utilize the software on their phones. Review collected by and hosted on G2.com.

I value the simple way of navigating and how the information about customers and their vehicles is organized. Review collected by and hosted on G2.com.

There is nothing I don't like. I just hope the system evolves to have more forms of accessibility (voice commands) and I also think that training on the platform can give customers more clarity about the potential of the platform. Review collected by and hosted on G2.com.

the calendar built in with the same software that the invoicing is sames time and effort, all of the tagging capabilities helps keep things organized. The integrated parts procurement with CarQuest is FANTASTIC!! The electronic signatures and sending of estimates/invoices are also a great feature. So far all customer support has been outstanding as well Review collected by and hosted on G2.com.

When using the license plate CarFax feature there have been many errors with entry of data - although we are kilometer based the CarFax reports entered as MILES which caused many headaches for many customers. There have also been several very bad outages with the software that affected our business. But then the ShopMonkey rep turned around and offered apologies and discounts to make it better. Review collected by and hosted on G2.com.

Easy to use and built by shop owners for shop owners, it's a game changer for businesses Review collected by and hosted on G2.com.

Not much, maybe they could have more plugin options Review collected by and hosted on G2.com.

We have had Shopmonkey going on for 5 years now and have enjoyed the program for our business. We have watched them grow in how the program works with the user and they are always willing to take suggestions to make the program user-friendly. If you ever run into a complication the team at Shopmonkey is right there to walk you through or to help find a way to make it work for what you are trying to accomplish. The price point works perfectly for us smaller shops too and still gives the value and function of the more expensive programs that are offered for shop management. We also love the way we can communicate with our customers and track the communication if anyone needs to refer back to it. We are excited to see how they grow and plan to be apart of the Shopmonkey family for years! Review collected by and hosted on G2.com.

Some of the reports we wish we could customize a little more but all in all we really cant complain. Review collected by and hosted on G2.com.

Shopmonkey has great software to help run your repair shop. I love the ease of payment after sending an repair order to the customer and to also share concerns for future repairs and estimates. Review collected by and hosted on G2.com.

I would like to see the previous recommended services that were performed or offered on the current repair order while writing up a new estimate Review collected by and hosted on G2.com.

Mobile, Intuitive, Updated, Clean, Great Service From Customer Service, Great Pricing, Review collected by and hosted on G2.com.

Sometimes it can be alittle laggy. Sometimes when you click labor it freezes, so you instinctly click it again then you get 2 labor lines. Review collected by and hosted on G2.com.