162 Shiptheory Reviews
Overall Review Sentiment for Shiptheory
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They are really helpful with all customer queries. Spoke with Henry about our commercial invoices and he was really helpful in giving us all the information we needed, to be able to supply this to our couriers Review collected by and hosted on G2.com.
Nothing these guys are the best, so helpful and understanding Review collected by and hosted on G2.com.
Shiptheory have the best customer support I have ever experienced. They are confident in what they are doing and quick to act. Not to mention extremely polite too (A rarity these days).
I mostly ask for Henry when I need help as he seems to be the most knowledgeable. He really got us out of a hole today.
We had 3 different companies trying to fix our printer. After several hours of trying they gave up. Henry had this fixed within a few minutes. Hang on to this guy please Shiptheory!
In addition to the customer support, Shiptheory was also really easy to setup and the integrations all sync up seamlessly, its like magic! No more manually entering customer details! Review collected by and hosted on G2.com.
Nothing to dislike, Always a pleasure to deal with :) Review collected by and hosted on G2.com.
The support staff are incredible, and we also appreciate the many automation features + pick, pack and ship function. Review collected by and hosted on G2.com.
I don't think there is anything I dislike, only improvements on good ideas. Review collected by and hosted on G2.com.
The service and support has been fantastic from Josh. We like the automation Shiptheory brings to our shipments and very excited to start to use it. Review collected by and hosted on G2.com.
At the moment there is nothing we dislike. We are excited to start to use it and can see the benefits of this. Review collected by and hosted on G2.com.
The support team are so thorough, no task is ever an issue. Fast response, explains the issues well. Harry Horsfall has been my point of contact and he has been indispensable to us setting up Shiptheory in preparation to our busiest time of the year. I feel in great hands! Review collected by and hosted on G2.com.
Just getting my head around processes - but the support team are always happy to jump on a call to guide me through. Review collected by and hosted on G2.com.
Minimalist - easy transition, integrated label options, compatible with unleashed
good customer service Review collected by and hosted on G2.com.
basic functionality, unsure about future capabilities Review collected by and hosted on G2.com.
Their support staff are amazing. I had issues in the set up and they went above and beyond to help resolve the issue.
It's now working perfectly and super easy to use. Review collected by and hosted on G2.com.
Expensive-ish - but still cheaper than other options! Review collected by and hosted on G2.com.
Shiptheory has such an engaged, welcoming and helpful team.
I've seen them at multiple industry events, they are always keen to keep abreast of the latest insights and happy to share their knowledge with the community.
They have genuine passion for their customers, offering a personable service that is second-to-none.
The vast number of features and the ease of implementation means much less headaches for customers and justifies Shiptheory's high reputation. Review collected by and hosted on G2.com.
I can't see them as often as I'd like because I live too far away!
But again, this is why it's so great that they are so engaged with the community and engaged with events - they are a delight to work with. Review collected by and hosted on G2.com.
It's such a simple and user friendly system, and the integration with carriers is a breeze to set up - it makes processing shipping labels incredibly efficient. Josh was great at answering all our questions quickly and helping us set the system up in a way that worked for us - thanks Josh! Review collected by and hosted on G2.com.
It would be better if there were more options to customise the master picking list to suit the business' needs, as well as mapping more fields from Shopify Review collected by and hosted on G2.com.
