Verified User in Electrical/Electronic Manufacturing
UE
Verified User in Electrical/Electronic Manufacturing
Small-Business (50 or fewer emp.)
"Great until it wasn't"
2.5/5
What do you like best about Shippo?

* Rates are reasonable

* Fees to use the platform are reasonable

* Supports most providers

* API for importing orders Review collected by and hosted on G2.com.

What do you dislike about Shippo?

I've been using Shippo for 2+ years. It's been a constant headache. Here are some of the top hits:

* Getting billed $108 in carrier fees for a $120 package which was sized correctly and weighed correctly in their interface

* Constant nickel and dime charges from carriers. Seems like a new one each week. Boxes are measured with bogus dimensions which causes the fees

* You don't know you're being charged these fees unless you check your bill

* To give them some credit they were responsive and worked with me on most of the problems I encountered. Only until recently..

Honestly, don't nickel and dime people. Charge a monthly fee and be honest and up front. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Easier to use than other shipping sites we tried"
4.5/5
What do you like best about Shippo?

It was pretty easy to figure out the site and get started quickly without much of a learning curve. Review collected by and hosted on G2.com.

What do you dislike about Shippo?

Took a bit to get used to the interface and it is hard to select multiple orders or look at more of a summary view but otherwise not much Review collected by and hosted on G2.com.

Vitaliy V.
VV
Vitaliy V.
CEO
Electrical/Electronic Manufacturing
Small-Business (50 or fewer emp.)
"Slow support, billing takes 24+ hours to update"
0/5
What do you like best about Shippo?

Like literally my billing is connected to UPS and FedEx, and it keeps requiring me to put a card down... Which I do every time... And then it doesn't update for 24 hours and support is nowhere to be seen, like a hippo underwater. They really don't understand bysinesses that need to keep things on time, they're more of the ChinaPost mindset (if it arrives it arrives). Review collected by and hosted on G2.com.

What do you dislike about Shippo?

Support, frustrating forms that don't save your input and clear all your friends if you misclick, extremely long wait times to get a response, seems like Goshippo has never had actual experience with shipping from a business standpoint. Review collected by and hosted on G2.com.

Verified User in Retail
UR
Verified User in Retail
Small-Business (50 or fewer emp.)
"Shippo Review"
3.5/5
What do you like best about Shippo?

It is easy and convenient to ship my own packages at home. It also provides cheaper alternatives than what is offered at the post office. Review collected by and hosted on G2.com.

What do you dislike about Shippo?

One of the downsides of using Shippo is having to print the label, since sometimes accessing a printer can be challenging personally. Review collected by and hosted on G2.com.

KM
Kasie M.
Junior Graphic Designer
Small-Business (50 or fewer emp.)
"Love the application just wish it was more mobile friendly"
5/5
What do you like best about Shippo?

I like how it allows me to select custom sizes for my business packaging and it really saves me money on shipping costs. It also syncs all of my orders from my GoDaddy site so i can just create my labels automatically along with letting my customers know that their package has been fulfilled. Review collected by and hosted on G2.com.

What do you dislike about Shippo?

The one thing i dislike is the time it takes to process a refund for a label and that instead of being able to update an address on a label that has already been paid for, i have to refund and redo the address if something is typed in incorrectly by a customer. It is also not very mobile site friendly which is a little annoying. Review collected by and hosted on G2.com.

Ted & Pat K.
TK
Ted & Pat K.
Front desk agent
Small-Business (50 or fewer emp.)
"Best shipping software out there!"
4.5/5
What do you like best about Shippo?

It is easily integrated with our Wix store. The orders automatically sync up, making printing the shipping labels quick and easy. Review collected by and hosted on G2.com.

What do you dislike about Shippo?

Occasionally there will be glitches with their website where we have troubles logging in or getting to our orders page to print the shipping labels. Review collected by and hosted on G2.com.

BC
Brett C.
Pres
Small-Business (50 or fewer emp.)
"Powerful API, good rates"
3.5/5
What do you like best about Shippo?

Easy Enrollment, seems to have alot of features if their verification process wasn't irritating. Review collected by and hosted on G2.com.

What do you dislike about Shippo?

After signing up with an account the software seemed pretty straightforward, however after working with it a couple things happened:

1. My account was locked when I used the Test API system to start building an app

2. To unlock my account I was told I would need to provide an image of a Government Issued ID

3. I would also need to provide documentation on my business just to ship a couple products.

Update*

They reached out and opened up my account. I am actually quite pleased with the service now. Review collected by and hosted on G2.com.

Verified User in Food & Beverages
UF
Verified User in Food & Beverages
Small-Business (50 or fewer emp.)
"Best Rates & Service! Second to none!"
5/5
What do you like best about Shippo?

Best rates and customer service, second to none. My labels print out asap without fail! Customer service beats out all others hands down! Shippo saves me $$$ every day! Review collected by and hosted on G2.com.

What do you dislike about Shippo?

more integrations with other sites, not shopify and GoDaddy. Other than that the website is perfect and I use it every day! It saves me so much $$$! I switched from pirate ship! Review collected by and hosted on G2.com.

Response from Dominique Nguyen of Shippo

Hi there, thanks for leaving us a review! We appreciate that you've chosen Shippo for your shipping needs, and are happy to hear that it enables your business to grow by saving you tons of money! To help optimize your shipping process, please feel free to reach out to us at support@goshippo.com to let us know what other eCommerce platforms you would like to see us integrated with. This will tremendously help our Product team.

Thank you,

Team Shippo

Benjamin C.
BC
Benjamin C.
Owner
Small-Business (50 or fewer emp.)
"Great tool, easy to use, wonderful easy integrations!"
5/5
What do you like best about Shippo?

Integration with Etsy and Wordpress so I don't have to manually re-enter address and item information! Review collected by and hosted on G2.com.

What do you dislike about Shippo?

I'd LOVE to have it store addresses, so I can easily create new shipments to repeat customers! Review collected by and hosted on G2.com.

Isaac P.
IP
Isaac P.
Partner
Small-Business (50 or fewer emp.)
"Easy, Transparent and Quick Shipping at a Great Price"
5/5
What do you like best about Shippo?

I like using Shippo because it integrates seamlessly with our retail website. Review collected by and hosted on G2.com.

What do you dislike about Shippo?

There is nothing that we don't like about this service - other than we wish the shipping prices were lower. Review collected by and hosted on G2.com.