Lucas H.
LH
Lucas H.
Project Manager
Small-Business (50 or fewer emp.)
"Access to better pricing + no subscription cost=win win for small shippers"
4.5/5
What do you like best about Shippo?

Shippo's UPS rates are considerably better than what I can access through WooCommerce or my own UPS account. The interface is smooth and reliable. Unlike some competitors, there's no monthly fee for using this service (though a premium subscription would entail a fee). Connecting to WooCommerce and eBay is very simple. Review collected by and hosted on G2.com.

What do you dislike about Shippo?

My biggest dislike is really a feature request: I wish I could display live rates at checkout in a WooCommerce store. As it is, I wind up refunding customers for the overage they pay in shipping, as we don't want to make money on shipping.

Additionally, it would be nice to integrate more tightly with WooCommerce's order notification system, sending tracking info as part of the Order Complete email instead of as a separate email from Shippo. Review collected by and hosted on G2.com.

Melissa g.
MG
Melissa g.
Small-Business (50 or fewer emp.)
"FASTEST AND CHEAPEST OPTION THAT EXIST"
5/5
What do you like best about Shippo?

Best prices for everything . I have done the comparisons. I have tried all of the competion. ALL OF THEM. Even directly through UPS. They are the best price, hands down. I have tried other because I desperately want to sync my cvs square orders to a shipping platform. Goshippo is the best price and it's worth the hassle. Review collected by and hosted on G2.com.

What do you dislike about Shippo?

I have a list...

1. paste address section is terrible.

2. Import CVS is terrible

3. Email tracking information to customer doesn't send automatic. I have to go manually one by one to send tracking email to each order. Every single week!

4. I would like to paste customer name, email and address into the section directly since the cvs and orders don't sync automatically

5. I would like to pay a balance and deduct from their instead of having a bunch of $100 charges.

6. Pages freeze very easily Review collected by and hosted on G2.com.

Chris E.
CE
Chris E.
Business Strategist
Marketing and Advertising
Small-Business (50 or fewer emp.)
"Shippo is easy...."
4.5/5
What do you like best about Shippo?

Shippo is easy to navigate and understand. It records all informaiton about the shipment and allows access to previous orders. Can switch out payments as needed and creat profiles. Review collected by and hosted on G2.com.

What do you dislike about Shippo?

Only downside is when you create an "estimate" for shipping, it stays in the system. There is no way I could find to delete or remove. Review collected by and hosted on G2.com.

MS
Micah S.
Mid-Market (51-1000 emp.)
"Easy to use, love the multiple users and amazon integration."
4.5/5
What do you like best about Shippo?

I love the amazon integration. One stop shop for all the carriers make choosing super easy. Also love the email notificaitons for the receiver. Review collected by and hosted on G2.com.

What do you dislike about Shippo?

I wish you could save addresses that you ship to frequently. Review collected by and hosted on G2.com.

SS
Shiwam S.
Mid-Market (51-1000 emp.)
"A simple app for supply chain"
4.5/5
What do you like best about Shippo?

-Based on the package details shippo provides a comparison of major courier companies, these report include the shipping rates plus the delivery time.

-Label maker: One tap label creation for shipment as well as return.

-Provides a trial as well as a free version which is sufficient for smaller businesses.

-Shipping calculator: Highly efficient shipping calculator which directly uses the courier partner APIs for it's calculation.

-Web based app which means we can use it on Desktops as well as mobile. Review collected by and hosted on G2.com.

What do you dislike about Shippo?

-Actual Shipping charges differ if you choose an unsupported partner.

-There's no option to contact the support team via phone.

-Return & refunds process is tricky, takes a long time. Review collected by and hosted on G2.com.

JW
Josh W.
Small-Business (50 or fewer emp.)
"Affordable and Convenient"
5/5
What do you like best about Shippo?

I like that Shippo has such great rates compared to others. Review collected by and hosted on G2.com.

What do you dislike about Shippo?

The downside about shippinis that they don't do all of the work for me. I have to measure and weigh my own packages instead of having a personal assistant to do it for me at no extra charge. Review collected by and hosted on G2.com.

JR
Jason R.
Manager
Small-Business (50 or fewer emp.)
"Best Value for Shipping"
5/5
What do you like best about Shippo?

I like how I can use one login to shop multiple shipping options. Review collected by and hosted on G2.com.

What do you dislike about Shippo?

Shippo does not allow you to quote palletized freight from common carriers. Customer Support was difficult when I had an issue and needed help. I ended up using another provider. Review collected by and hosted on G2.com.

KL
Kyle L.
Small-Business (50 or fewer emp.)
"Easy to use"
5/5
What do you like best about Shippo?

Shippo has been very easy to use and I got great prices from available shippers. If I needed a refund, it was also easy to submit that. Review collected by and hosted on G2.com.

What do you dislike about Shippo?

Not really any downsides that I can think of thus far! Review collected by and hosted on G2.com.

Josh M.
JM
Josh M.
Director of Paid Media
Small-Business (50 or fewer emp.)
"Non-existent customer service"
0.5/5
What do you like best about Shippo?

Their labels are cheaper than buying from the courier directly. Review collected by and hosted on G2.com.

What do you dislike about Shippo?

Non-existent customer service. I don't really know what to do. Been using them for months and never had to use customer service. Now, I think I need to change to the other large company in the space. Review collected by and hosted on G2.com.

Response from Dominique Nguyen of Shippo

Hi Josh,

Thank you for sharing your feedback with us. We’re really sorry to hear about your experience with our customer support. Resolving issues and addressing concerns promptly is a top priority for us, as we understand the crucial role it plays in ensuring your logistics workflow run smoothly. Our dedicated support team is always here to assist you and can be reached via email or phone. Please feel free to get in touch with us at support@shippo.com or give us a call at (415)-779-7447 at your earliest convenience, and we will be more than happy to assist you. Please note that our phone support is available during standard business hours M-F.

Thank you,

Team Shippo

LE
Linda E.
Small-Business (50 or fewer emp.)
"Easy-to-follow Format; Great Prices"
5/5
What do you like best about Shippo?

The format for completing a new label is super easy, and even more so if your account is linked with your Etsy account! Review collected by and hosted on G2.com.

What do you dislike about Shippo?

Not being able to link more than 1 Etsy account. Review collected by and hosted on G2.com.