ShipHero has been straightforward for my team to implement, and it has allowed us to streamline our processes with ease. We rely on this system daily, and my team prefers it over our previous solution. I would highly recommend it. Review collected by and hosted on G2.com.

I don't have a lot of downsides right now, I think inventory management could be a little more streamlined and I wish we could print labels and barcodes straight from the system. Review collected by and hosted on G2.com.

Shiphero is a great way to bring automation to your warehouse fulfillment and shipping. The platform is intuitive and easy to use for training new users. The implementation team was very informative and we were able to implement in less than 2 months. The Netsuite integration team worked simultaneously for a successful launch. All Shiphero team members have been very accessible and quick to reply to our inquiries . Review collected by and hosted on G2.com.

There were some process changes that we had to take on, but nothing that was critical in our daily operations. Review collected by and hosted on G2.com.

- UI is user friendly, can find most things or new features easily or via SHIPHERO documentation.

- SHIPHERO support for the most part is quick to provide updates on tickets. Review collected by and hosted on G2.com.

- Missing features for bulk editing Orders (example: re-processing orders)

- Bugs or software issues requiring re-processing of the order manually

- Some support tickets require engineer assistance and these typically take sometimes over a month to resolve

- Automation Rules should have more triggers to work with (example: non-existent SKUs with product names should be a trigger to work with) Review collected by and hosted on G2.com.

I find it to be fairly intuitive software and easy to implement, but when we have questions or need direction the support is top notch! I can't thank our CS manager Cathy and her team enough for all of the assistance they provide. We just recently expanded operations to a second location and they have been a huge proponent in our ability to do it smoothly and without any noticeable pauses in our service. We really think of them as an extension of our team as they provide not only knowledge, but offer up unique solutions to issues we encounter - which is pretty rare in today's CS landscape. We can't thank them enough!! Cathy's team is 10/10. Review collected by and hosted on G2.com.

Often run into missing features/functionality that seem obvious, but have been missed or not given enough attention. Review collected by and hosted on G2.com.

The ability to scale, provide robust workflows, and the ability to integrate with their 3PL network down the road if we need it. Review collected by and hosted on G2.com.

It's a bit expensive and intensive to set up for smaller organizations. However, their onboarding team is fantastic. Review collected by and hosted on G2.com.

Easy to train new staff on its basics, allowing new employees to begin picking and packing orders on their first day. The WMS will even speak to staff in other languages step-by-step to help them learn how to pick orders.

Offers a huge array of functionalities such as insight into labor analytics, shipment reports for customers, easy integrations with customer web-hosting platforms, generating return labels. Also offers consistent interaction with Shopify, Woocommerce etc that allows orders to be edited, canceled, set as priority without any communication issues between each platform (something we experienced with other WMS providers). They have a solid customer service team as well. Our customer service manager is incredibly knowledgeable, communicative, and easy to work with. They really work hard to hand-pick the best team members.

Excellent redundancy measures when picking and packing orders. Also compatible with an adaptive packing station, allowing staff to simply press 2 buttons to pack orders. Complete removal of mouse and keyboard significantly speeds up the shipping process.

Receiving procedures are very easy as well. Customers create purchase orders, our staff receive against them, and inventory is immediately available to be picked and shipped. The Purchase Order functionality also offers uploading of photos for received shipments or rejected inventory that may have arrived damaged that attaches to each PO. Hugely helpful for damaged goods organization and customer visualization of received inventory.

Very IOS compatible, making picking orders via ipads an incredibly easy process for anyone to learn. We sort our packages in-house as well and utilize ShipHero's package sorting feature daily. It's accurate and fast.

One of our favorite functionalities is the flexibility of ShipHero's automation rules. These were a huge contributor to our decision to switch WMS providers. These rules allow you to pre-set package sizes for efficient packing based on individual SKUs or the number of units in an order, direct staff to add gift notes for specific SKUs, choose specific carriers for specific items, or even automatically cancel orders for specific parts of the world if the customer has other 3PLs in other countries. These examples really don't even touch the amount of things that can be done with the amount of automation rules offered, but they are some of the ones we use most often.

Very easy onboarding for new customers, user-friendly interface as well. Ultimately a big selling point for us when we onboard new customers. Every customer we have is very happy with it, no matter the size of their business. It can easily accommodate thousands of orders per day.

Very honestly, there are no downsides to switching to Shiphero. They have allowed us incomparable optics into our complex operation that consists of shipping thousands of orders with extremely high accuracy all day long. We tried two other WMS providers before making the switch and could not be happier with our decision. They are lightyears ahead of other WMS providers. No doubts that ShipHero will continue to allow us to scale our operation to multiple warehouses. Review collected by and hosted on G2.com.

Occasional bugs that may require a page refresh or a log out/log in to fix, some delays in customer service which have caused significant issues to be fixed upwards of 1 week after a ticket was submitted (specifically with wholesale order functionalities). However, the ShipHero development team ultimately met with us to get our feedback on this functionality and fixed it accordingly. This was also before we were assigned a dedicated Customer Success Manager. Since then, their service has been excellent.

Difficulty onboarding the WMS to our warehouse.

Originally told we would have a ShipHero representative arrive on-site to aid with onboarding, but this did not happen. Without in-person guidance, the basics were very easy to grasp and implement, but it would have been helpful to receive in-person guidance on additional complex backend functionalities and optimization of pick-lines. It should be noted no other WMS providers offer in-person training and it was not a big issue that this did not occur, but it would have made admin operation easier earlier on. Operating as an admin for my warehouse was initially overwhelming but is now easy. Review collected by and hosted on G2.com.

How customizable the software is. Also, the professionalism and efficiency of the support team. Review collected by and hosted on G2.com.

It can be a little complicated to use at first; due to the complexity of the software. Review collected by and hosted on G2.com.

Simplistic order management and super easy to use shipping software that is barcode ready. Every thing is built it.

And tight integration with Shopify. No other software is this tightly integrated into Shopify. Review collected by and hosted on G2.com.

2 versions. Need to get it all into one version asap. Makes it confusing. With logging in and out every time it switches. Review collected by and hosted on G2.com.

I appreciate that new features are constantly being worked on to improve offering. The system is robust and serves our needs. They finally figured out a great system for tickets and customer service. Engineering is still the black hole where tickets go to die, but generally the service is excellent and I love working with the team members assigned to us. Review collected by and hosted on G2.com.

I can always tell when ShipHero is rolling out a new feature because everything in the system starts to break and go haywire for about 2 weeks. Its like clockwork. I appreciate for that reason they don't roll out new features in Q4, but its astounding to me a software company like ShipHero rarely (if ever in recent memory) can have a smooth rollout of new features without some sort of an uptick in other system issues.

Would also love if they could roll out a complete EDI solution and not a half baked one just to check a box after a tweet was erronously sent by Aaron that a full fledged SPS connection was available (August 2022). Review collected by and hosted on G2.com.

Juan is always quick to assist with my questions. It's nice to see the same names responding - it feels like they are truly partners with our 3PL. Thank you for the improvements and features that are continually being made. Review collected by and hosted on G2.com.

I would like to see a forum of some sort where other users have the ability to post and answer questions and let the community provide responses. Sometimes the KB isn't quite what I need, so a place I could quickly see if there are others with the same question would be helpful. Review collected by and hosted on G2.com.