What stands out the most is the exceptional customer support, especially from our Implementation Manager, Avi. The onboarding process has been smooth, and the team has always been responsive, helpful, and knowledgeable. The interface is user-friendly, and the way inventory locations and fulfillment flows are structured makes it intuitive to manage warehouse operations. We’re confident this system will help scale our logistics efficiently. Review collected by and hosted on G2.com.

There is a learning curve at the beginning, especially when configuring more advanced features or handling non-standard workflows (like wholesale orders or external marketplaces). However, with the help of the support team, this has been manageable. Some parts of the interface could be faster or more customizable. Review collected by and hosted on G2.com.

I like how user friendly and intuitive the software is. It has so many functions and customization features that are usable and make a real difference to our team. It was easy to integrate stores as well which was a big win, in our last platform it was a lot more complicated. Review collected by and hosted on G2.com.

I don't like that there are kind of 4 areas that you have to bounce around in, the Parent page, then Child Accounts, the App.dot, and then the pick and packing portal. Whats a pain is that there are somethings that can only be found in one of thos areas and if your page is not set in that area then you need to remember that and navigate around until you can find it. I alway wish there was some color coding options for orders. Review collected by and hosted on G2.com.

The customer service is amazing Camila is always so helpful! I really apperciate the little to large tasks the team helps out with. Review collected by and hosted on G2.com.

I would like to be able to Bulk Edit orders I haven't been able to figure a way out yet Review collected by and hosted on G2.com.

I appreciate ShipHero's impact on our workflow, enabling us to prioritize orders smoothly with a first-in, first-out approach. This system helps us ensure no orders slip through the cracks and allows us to manage back-ordered or missing items effectively, positively impacting our daily operations. Review collected by and hosted on G2.com.

I found it initially challenging to get a grasp on learning the ins and outs of the ShipHero system. We had to relearn several processes, including order picking and shipping methods, which resulted in significant changes to how we ran the warehouse. Additionally, there were some glitches between ShipHero and Shopify, although they weren't too major and we managed to work through them. Review collected by and hosted on G2.com.

They come out with new features constantly that have the warehouse operators at the front of their mind. It has made training our new packers and pickers much easier and give me visibility into performance of the warehouse Review collected by and hosted on G2.com.

Their support can be hit or miss with response time but they have a great escalation process that has helped correct this Review collected by and hosted on G2.com.

Intuitive to use, with great customer support and solid integrations. Review collected by and hosted on G2.com.

Like most WMS systems, it does have some limitations. In our business, we’ve noticed weaknesses in the work order flow, along with limited information and functionality available through the customer portal. Review collected by and hosted on G2.com.

ShipHero is the tool that I knew our business needed in order to scale and grow. You'll be looking quite far before you get a tool as robust and dynamic as this. Implementing Shiphero into our 3PL business has been the missing piece of the puzzle and has changed our game in the industry significantly. We love the seamlessness of the product, the transparency and accountability and the incredible knowledge power it provides to us as a business. Review collected by and hosted on G2.com.

I can't say there is anything I don't like about ShipHero - sure there will always be a feature here or there that one wishes can work a little different but all in all, no negatives! Review collected by and hosted on G2.com.

I love how easy it is to use. It's much more intuitive than our previous WMS. It has live updates, which is critical for inventory accuracy. Review collected by and hosted on G2.com.

We were targeting a quick turn around for the transition. The implementation team did not account for some intricacies. They had to spend a large amount of time dealing with those issues which turned a 3 day training into a half a day of training and they sent one person back for additional help. One of the biggest reasons that I went with ShipHero is that it promised granular data for analyzing for process improvements, but we have yet to see the details in the reporting that we need. Review collected by and hosted on G2.com.

This software manages all of my inventory requirements for several clients effortlessly. Review collected by and hosted on G2.com.

Occasionally, syncing inventory takes a bit longer than I anticipate, but this only becomes an issue when I’m in a rush. Most of the time, though, it’s very quick. Review collected by and hosted on G2.com.

The implementation of ShipHero at E53 Fulfillment has been a seamless and highly successful experience, thanks to the exceptional support provided by the ShipHero team—especially Taylor.

Taylor demonstrated outstanding professionalism and commitment throughout the onboarding process. She conducted regular meetings to gather feedback, proactively addressed all our queries, and ensured that each phase of the implementation was tailored to our operational requirements. Her responsiveness and hands-on approach were instrumental in overcoming challenges and streamlining our transition to ShipHero.

Her dedication and consistent support did not go unnoticed—our CEO, Ammar Saifuddin, was particularly impressed by the smooth execution and the positive impact it had on our operations. The successful implementation of ShipHero has marked a significant milestone for E53 Fulfillment, enhancing both efficiency and visibility across our fulfillment processes.

We highly recommend ShipHero not only for its powerful features but also for the outstanding level of service delivered by their team. With support like Taylor’s, the platform is a tremendous asset to any growing logistics operation.

— E53 Fulfillment Team Review collected by and hosted on G2.com.

While the implementation and support were excellent, the only drawback we've experienced is the response time from the backend team when support tickets are submitted. Certain issues have taken longer than expected to be resolved through the ticketing system. Review collected by and hosted on G2.com.