Ease of scalability for businesses ranging from small (1-10 employees) to large (multi-location, 30+ employees at this time). Review collected by and hosted on G2.com.

Difficulty with billing. They are actively working on a fix for this. Review collected by and hosted on G2.com.

Everything really, great inventory system, great tracking ability, API is great, packing and picking apps are great, better than any other software ive ever had Review collected by and hosted on G2.com.

Sometimes can be a little slow on the packing apps and sometimes just randomly kicks us off the picking app loosing all data, but not often Review collected by and hosted on G2.com.

I use ShipHero to streamline the order packing and shipping process for our clothing business, and it effectively controls our inventory. I like that it integrates well with other programs such as Shopify and Re:do, our Return Shipping program. The initial setup of ShipHero was pretty easy. Review collected by and hosted on G2.com.

There are minor issues, such as inventory photos not updating from Shopify. However, they don't impact usability. Review collected by and hosted on G2.com.

The ability to Inventory products and Ship them from the same software. Review collected by and hosted on G2.com.

There are some glitches that their IT Department has not been able to fix. Review collected by and hosted on G2.com.

I appreciate ShipHero's complexity and manipulability, which allow for detailed and flexible management of our warehouse operations. The ability to auto batch shipments and utilize picking locations is incredibly valuable, making processes more efficient and organized. The feature to use defined picking locations is particularly beneficial as it simplifies the onboarding process for seasonal help, ensuring they can quickly adapt to our workflows. Additionally, the support during the initial setup was excellent, with our onboarding manager, Alex, providing great assistance, which contributed to a smoother transition. These aspects have transformed our inventory and warehouse management from basic applications to a comprehensive system that meets our operational needs. Review collected by and hosted on G2.com.

I’m struggling with the concept of 'virtual' warehouses in ShipHero. Although I have a primary e-commerce warehouse location, I frequently operate pop-ups and need virtual warehousing to manage these effectively. I’m not satisfied with how this feature currently functions. Additionally, the process of inventory transfers is problematic. I find myself having to simulate actual shipments from one warehouse to another when I merely aim to perform a virtual transfer; this complicates operations unnecessarily. Review collected by and hosted on G2.com.

I appreciate the amazing customer service, including on-site visits, which made the setup process for ShipHero easy and efficient. The platform excels in managing inventory, organizing shipping, and providing proof of delivery, immensely benefiting our business operations. Additionally, the versatile features like automation and goal setting have supported our company's growth. The seamless integration with other platforms like Shopify, TikTok Shop, and Amazon enhances functionality. Overall, ShipHero perfectly meets our needs as a small business, offering comprehensive solutions. Review collected by and hosted on G2.com.

I am concerned about the retention of customer service agents. It seems there is a frequent rollover of assigned customer service agents, who often move on to other companies or businesses. Review collected by and hosted on G2.com.

I like how easy and user-friendly ShipHero is. I love the constant updates to keep it working smoothly and even better. I really like all the different types of reports you can pull. The reports have lots of detailed information, are very easy to generate, and hold lots of information that definitely helps our clients run their business smoothly. The initial setup of ShipHero was very easy. Review collected by and hosted on G2.com.

I've had issues in the past with Shopify and ShipHero syncing inventory correctly. We have several customers reach out, and I manually have to push their inventory to Shopify. Review collected by and hosted on G2.com.

It is very robust. Gives you flexibility to grow and customize. Implementation was outstanding. Alex Tiezzi helped us. Highly recommend. He was patient and taught us everything we needed to know. Review collected by and hosted on G2.com.

It does require a deep learning curve so you need to be invested into learning it. Review collected by and hosted on G2.com.

ShipHero is an excellent, user-friendly platform. The interface is intuitive, and warehouse operations run smoothly from Goods In through to Putaway and Replenishment. Everything feels seamless and well-designed — a brilliant tool for any 3PL looking to streamline their fulfilment processes. Review collected by and hosted on G2.com.

Being a UK company, the US Dates and US formats are inconvenient. Review collected by and hosted on G2.com.

ShipHero stands out for its practical and user-friendly design.

The interface is very clean and intuitive, which allows new staff to adapt quickly without lengthy training. This alone helps reduce onboarding costs and mistakes compared to many traditional WMS platforms.

Another standout is the depth of its automation features. Beyond simple rule-setting, ShipHero provides exceptional convenience in processes like invoicing, and the more you learn the system, the more powerful and versatile it becomes in streamlining operations.

In addition, the API integrations are remarkably simple. Connecting with shipping carriers and sales channels is straightforward and requires very little setup, which has been a major advantage in terms of stability and scalability.

Finally, the most valuable feature for us has been multilingual support. ShipHero allows logs and notes to be entered in any language without characters breaking — something very few WMS platforms can handle properly. For our global operations, this has been a game-changer, enabling seamless collaboration across teams without language barriers. Review collected by and hosted on G2.com.

Honestly, it’s hard to say I “dislike” anything because ShipHero is such a well-designed and powerful system. Instead, I’d like to share a suggestion for the future.

It would be great if menus and the entire interface could fully support multiple languages. One of ShipHero’s biggest strengths is that logs and notes can be written in any language without characters breaking — a rare and very valuable feature. Extending this multilingual support to the menus and user interface would make the system even more accessible for global teams.

Additionally, having options to adjust currency and time settings for different regions would make ShipHero even more adaptable for international use. Review collected by and hosted on G2.com.