I like ShipHero for its depth of features and the complexity it can handle. It allows us to easily track and add all of our client's inventory items and manage the inventory numbers and locations across our sizable 7,000 square foot warehouse. Additionally, ShipHero's robust system was a significant upgrade that suited our needs for a larger and more efficient warehouse management solution. Review collected by and hosted on G2.com.

Managing multiple storefronts with ShipHero can become tricky. Review collected by and hosted on G2.com.

I like how it integrates with Shopify. It’s helpful for keeping different departments on the same page and aligned. Review collected by and hosted on G2.com.

Sometimes it isn’t the easiest to understand, especially for someone working in sales who doesn’t spend most of their time using the program. I mainly use it to communicate with our warehouse. Review collected by and hosted on G2.com.

ShipHero has drastically improved our fulfillment business in numerous ways. First, it's forced us to become even more organized and process driven than ever before. Our daily use of the web app, desktop app and iOS apps has helped us level up our warehouse operations. Second, it's allowed us to easily start charging customers for storage based on usage and accurately charge for fulfillment labor to make a profit. Lastly, any problems we've had were quickly addressed to our complete satisfaction. Review collected by and hosted on G2.com.

I dislike that the ShipHero UI feels a bit disjointed and inconsistent. There are sections that have entirely different navigation menus than the rest of the web app! I feel like the overall web app UI needs a lot of work. The app can also feel a bit buggy at times for as expensive as it is, but I recognize how complex it is to integrate with all the different carriers and e-commerce platforms. Review collected by and hosted on G2.com.

ShipHero has brought so much organization and clarity to our ship room and warehouse. This was the first WMS I’ve ever implemented, and I was nervous it’d be super technical, but the setup was way smoother than I expected. The system just makes sense once you’re in it — from pick and pack workflows with barcodes to real-time inventory and order syncing. I love how quickly our team caught on (our shippers and CS team love it!) and how easy it is to see exactly what’s going on in the warehouse or with any product at any moment. The Shopify, Walmart, and Amazon integrations are a essential for us — everything feels connected now.

ShipHero has also basically eliminated mis-shipped product errors, and our Customer Service Team LOVES that! Cycle Counts simplify our inventory processes as well, as we used to use clipboards and manually count monthly. Breaking up Cycle Counts over time is a breath of fresh air and simplifies things as well as increases my confidence in our overall numbers at any given time! Review collected by and hosted on G2.com.

There are elements to ShipHero that are difficult to catch on to up front - you really have to USE it to understand fully. There's only so much prep you can do in onboarding before Go-Live -- a lot of what you learn is real-time.

Additionally, based on how we work as a Brand, the replenishment process unfortunately does not fit our workflows and we've had to do some tweaking. But all in all it's been a great add. Review collected by and hosted on G2.com.

ShipHero does a great job streamlining operations and keeping fulfillment flowing smoothly. The interface is easy to navigate, which matters a lot when you live in the system all day, and the recent upgrades around inventory locations, totes, and related workflows have been genuinely helpful and show they are investing in the product.

Customer service has also been solid overall. When we run into issues, we usually hear back within a few hours, which makes a big difference when operations are moving fast. Review collected by and hosted on G2.com.

That said, the biggest downside for us, and the part that truly hurts the experience, is replenishment. It has been broken for well over a year and has caused repeated operational issues and slowdowns. I am sure it is being worked on, but it has had a real and measurable impact on our efficiency.

I also do not understand why replenishment and putaway do not use some sort of snake method similar to fulfillment. During putaway, there is nothing on the main screen that shows where products should go, so you have to click into each item or scan each barcode just to see its location. Because the system does not automatically create an optimized putaway path, a task that should take considerably less time can take hours and a lot of unnecessary steps.

The same issue exists with replenishment. Once you select all the items to replenish, there is no organization or logical flow, so you are forced to manually scroll through the list and create your own path, which again adds unnecessary time and friction.

Another frustrating issue is the default invoice and packing slip label. It only shows five items and prints on about half of a 4 x 6 label. Our previous service displayed close to twenty items on the same size label, which reduced waste and made packing faster. When this was raised with support, the solution offered was their paid custom label service. I made it clear this was not a request for a custom label but a request to improve the standard label experience to match what other platforms already provide.

From there, it felt like the feedback was pushed to the bottom of an endless list of product suggestions. That is especially disheartening because it creates unnecessary waste and inefficiency, then positions a paid upgrade as the fix. Considering the cost of the platform, it feels less like innovation and more like chasing pennies with a handful of dollar bills. Review collected by and hosted on G2.com.

We use ShipHero every single day getting started was simple and has genuinely transformed the way we work, giving us the freedom to focus more on design, sales, and customer service. By trusting Shiphero as our 3PL partner to manage inventory, receive products (this one was big because we'd share a dock with all the offices), and handle shipping, we no longer need to stress over the operational aspects. This shift has lifted a major burden off our team and allowed us to scale more confidently. Always responsive, knowledgeable, and genuinely invested in helping us succeed. Integrations with other platforms are seamless, making setup simple. The automation rules helped us reduce errors and make daily operations much more efficient. Review collected by and hosted on G2.com.

Wish ShipHero provided a photo of the package when it’s sent out, so we could easily reference or confirm how it was packaged. Review collected by and hosted on G2.com.

We like that it updates in real time and the batching system is very helpful. Review collected by and hosted on G2.com.

We have a lot of customizations that can sometimes be difficult to seamlessly update. Review collected by and hosted on G2.com.

I like that ShipHero is foolproof and makes the order fulfillment process very systematic. It gives us confidence in bringing in new employees and getting them up and running with our fulfillment process without worrying that it will create problems. ShipHero's team did a great job in the setup process, taking us through a very structured process to get us up and running. Review collected by and hosted on G2.com.

Our team found it difficult to get the other members of our organization trained in ShipHero so they could feel confident fulfilling orders without the primary person who was leading the ShipHero implementation being present. Review collected by and hosted on G2.com.

The options that are available the how user friendly the UI is. The attention to detail has been great. I have been working closely with Mike Azimi to help take our operation to the next level and he has beena great resource Review collected by and hosted on G2.com.

I havent seen anything worth noting here Review collected by and hosted on G2.com.

The ease of use is super nice. We can train someone how to ship and order within minutes as apposed to hours or days Review collected by and hosted on G2.com.

Learning how to manage the back end can get confusing but once there is a plan in place, it becomes super easy Review collected by and hosted on G2.com.