Shiphero is a very comprehensive and quite user-friendly platform that makes it easy for our clients to handle. I love the progress they have in their improvements and especially the customer service. Cases are resolved quite quickly. Review collected by and hosted on G2.com.

Nothing bad to say about Shiphero. Honestly, they are incredible. I would just like to have a phone number to contact them even faster. Review collected by and hosted on G2.com.

ShipHero is a WMS that my team is familiar with and finds perfect for our warehouse needs. I appreciate how simple and organized it is, making it easy to navigate, which is crucial in a high-paced industry. The layout of ShipHero streamlines the process, saving time. I also find the support helpful; if we encounter something unknown, their website provides guides, and we can reach out to support. There aren't many issues to remember, which speaks to its reliability. The initial setup was streamlined, especially with help from team members. Review collected by and hosted on G2.com.

There's nothing to dislike. Maybe a theme changer would be nice like a dark mode? Review collected by and hosted on G2.com.

I really appreciate the ease of connecting the channels with ShipHero, which makes our order management much smoother. The available API documentation for connecting to another WMS is very helpful. I also find the dashboards easy to use, streamlining our operations. What stands out most is the great support team, especially Mauro and Maria, who have been super helpful with all my queries. Overall, ShipHero is easy to use and warehouse friendly. Review collected by and hosted on G2.com.

That we are unable to get the fulfilled dates on the report Review collected by and hosted on G2.com.

I like having product numbers on a review with ShipHero. Orders can be put on hold and released, which is really helpful. I find it very convenient that the address does not have to be manually entered every time. Review collected by and hosted on G2.com.

I find the number of shippers can be separate from the number of loose products. I would appreciate having a progress of the shipping outcome at a glance, like in transit or delivered status. I also encountered initial glitches and required additional adjustment during setup. Review collected by and hosted on G2.com.

Shiphero is excellent in keeping track off all inventory and orders for our various clients we service Review collected by and hosted on G2.com.

The billing profiles can be a great tool, however we are finding it to currently be a bit too static for our needs Review collected by and hosted on G2.com.

ShipHero is a fantastic operating system. It has helped us take control of complexity in our warehouse. Definitely hard to grasp at the start when we implemented it over a year ago, but can’t imagine running our business without it now.

As a multi node 3PL, there is lots of complexity in order routing, carrier selection etc. and with help from the ShipHero team, we are able to continue to keep solving complex issues to make order fulfillment seamless for our clients. Review collected by and hosted on G2.com.

As a Canada based 3PL, there are some things left to be desired. Posthero for Canada would help us track carrier performance, however it only seems to function well in the US.

There is also a lack of selection with direct carrier integrations, even with major carriers in Canada like Intelcom, Fleet Optics etc. that forces us to rely on webhook connections, which don’t play well with some important features like rate shopping and shipping containers. Would like to see more carriers added as direct integrations. Review collected by and hosted on G2.com.

As a 3PL, their native integrations with Shopify and other sales channels makes client onboarding and set up incredibly quick and easy. The clean and intuitive user interface is the best system my employees have used. Their stack of automation rules (specifically order batching) helps automate repetitive or time-consuming tasks. The labor management piece, Workforce Hero is a fantastic tool for getting clear insights into real time labor allocation and identifying top performers. Plus, the Labor Cost Dashboard gives us valuable insights into which clients cost us the most money to fulfill. Their innovation with light-based hardware for configuring custom pack stations has been game-changing for high-velocity SKU fulfillment. The scan-based quality control logic, such as scan to receive, scan to slot, scan to pick, and scan to pack, keeps inventory highly accurate. It's great that their native shipping platform supports rate shopping, so there's no need to toggle outside of ShipHero to get the best rates per package. The initial setup was beyond easy, especially with the supported Shopify integration automatically pulling in product and order data, and their CSV upload function is incredibly helpful for creating locations and inventory kits. Review collected by and hosted on G2.com.

The biggest room for improvement is the 3PL billing function. It would be great if they had more flexibility in how we bill our clients. Review collected by and hosted on G2.com.

I love how ShipHero's system works fantastic for us and gives us everything we expect. The support is what we're most impressed with; when things aren't quite working the way we like, or when anything does go wrong, they are quick to respond, act, and resolve. This responsiveness sets them apart. I also find the Automation Rules feature incredibly powerful and simple to configure. It gives us the flexibility to service a broad variety of client needs and requirements without adding operational or development overhead. It's honestly a game changer. Review collected by and hosted on G2.com.

The system is for the most part pretty quick, but there are some functions where it would be good to see increased snappiness. Specifically, functions around receiving and putaway aren't exactly 'laggy', but there's a general pause and processing in the back-end between scans or inputs. This issue seems server-side, as things move quicker on weekends when presumably fewer ShipHero users are active. Review collected by and hosted on G2.com.

ShipHero has been a strong fulfillment and WMS partner for Bones Coffee Co. Their platform is reliable, integrates seamlessly with NetSuite, and provides accurate visibility into inventory and order workflows. Their team is responsive and knowledgeable, making them a partner we trust as we continue to grow. Review collected by and hosted on G2.com.

One area for improvement would be reducing the learning curve. ShipHero is a powerful platform, but some of its more advanced features and configuration options take time and hands-on experience to fully understand and use confidently. More guided onboarding, along with additional advanced training resources, would be very helpful. Review collected by and hosted on G2.com.

I like ShipHero for its accurate inventory tracking, which is a crucial aspect of our 3PL operations. I find the historical logs and reports very valuable for almost all actions performed in ShipHero. We use the logs to reconcile any discrepancies, which is essential for maintaining accuracy. Additionally, the reports are helpful when clients ask for specific insights on inventory. Review collected by and hosted on G2.com.

The user interface needs improvement and customer support needs to be more responsive. Review collected by and hosted on G2.com.