--- title: ShipHero Reviews meta_title: 'ShipHero Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 213 reviews by the users' company size, role or industry to find out how ShipHero works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 213 scale: '5' date_modified: '2026-07-17' parent_category: name: Inventory Management url: https://www.g2.com/categories/inventory-management --- # ShipHero Reviews **Vendor:** ShipHero **Category:** [Warehouse Management Software](https://www.g2.com/categories/warehouse-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 213 ## About ShipHero ShipHero makes it easy to ship eCommerce with our powerful warehouse management software (WMS). Our cloud-based WMS is perfect for emerging, scaling and high volume brands. Instead of holding you back, ShipHero can push your eCommerce business forward with the technology and processes you need to run a successful warehouse. We Crush it for for eCommerce Brands and 3PLs: - Reduce mis-picks and mis-ships by 99% - Reduce warehouse costs by 35%+ - Increase picking efficiency by 3x ## ShipHero Pros & Cons **What users like:** - Users value the **ease of use** of ShipHero, praising its intuitive interface and seamless integrations for quick onboarding. (43 reviews) - Users rave about the **excellent customer support** from ShipHero, highlighting their responsiveness and commitment to success. (30 reviews) - Users highlight the **intuitive interface and seamless integrations** of ShipHero, enhancing onboarding and workflow efficiency. (23 reviews) - Users value the **reliable and user-friendly inventory management** of ShipHero, which greatly enhances business operations and growth. (22 reviews) - Users find ShipHero's **setup ease** exceptional, enabling swift onboarding and efficient management of warehouse operations. (21 reviews) - Users appreciate the **efficient onboarding process** with ShipHero, feeling supported and confident throughout their transition. (20 reviews) - Order Management (20 reviews) - Service Quality (18 reviews) - Functionality (17 reviews) - Users value the **quick and helpful customer support** from the ShipHero team, fostering a strong partnership with 3PL. (17 reviews) **What users dislike:** - Users find the **lack of bulk editing and complicated navigation** frustrating, hindering efficient order management in ShipHero. (13 reviews) - Users express frustration with **poor customer support** , highlighting slow response times and unresolved technical issues. (11 reviews) - Users struggle with **bulk operation issues** in ShipHero, needing more clarity and streamlined processes for efficiency. (9 reviews) - Users face **integration issues** with ShipHero, encountering glitches and cumbersome login prompts that hinder efficiency. (8 reviews) - Users find **inventory management less streamlined** , requiring adjustments and complicating processes, though ShipHero generally adds value. (8 reviews) - Users experience **frequent software bugs** , leading to manual re-processing and prolonged support resolution times. (8 reviews) - Complexity (7 reviews) - Users experience **technical issues** such as bugs and delays in support, impacting order processing efficiency. (7 reviews) - Difficult Learning (6 reviews) - Difficult Training (6 reviews) ## ShipHero Reviews ### 1. Easy to use with small exceptions **Rating:** 4.0/5.0 stars **Reviewed by:** Tsvetomir M. | Supply Chain Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2024 **What do you like best about ShipHero?** Rich functionality, excellent support, and generally easy to use. **What do you dislike about ShipHero?** There are slow search functions and the saving mechanisms when editing orders are separated, which makes them prone to errors and data loss. **What problems is ShipHero solving and how is that benefiting you?** Manage our inventory and shippments ### 2. Shiphero made our lives so much easier **Rating:** 5.0/5.0 stars **Reviewed by:** Matt S. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2024 **What do you like best about ShipHero?** Shiphero keeps our accuracy in check, and allows any new employee to come into the warehouse and quickly and easily pick up what to do. It keeps our inventory and locations in check too (no more hunting down product!). Allowing the customers to make order changes on their own, without messaging us is also a game changer. **What do you dislike about ShipHero?** Implementation is very time intensive, and the learning curve on fully understanding the nuance of the software is high. **What problems is ShipHero solving and how is that benefiting you?** Shiphero allows us to scale up with client orders, complexity, and more. Anything you can think of, shiphero has probably thought of. It is where scale meets nuance - allowing us to be both immensely scalable, and white glove to our clients at the same time. ### 3. Clearest Pricing, Best UI **Rating:** 4.5/5.0 stars **Reviewed by:** Landon P. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2024 **What do you like best about ShipHero?** The software has had 7+ years to go through iterations. Even in the few short months I have been using this platform for my 3PL, there have been many updates and improvements to features of the software. If you think you can build your own and do it better, good luck. If you think you can go to another vendor of WMS and pay less for the value you receive, good luck (PS. make sure you are accounting for implementation fees, order volume fees, store fees, user profile fees, & every other fee competitors may add. This is the type of sofware that I am proud to use for my internal team and proud to use for my existing and future customers. **What do you dislike about ShipHero?** User Fee's for the 3PL accounts are limited to 5 users without adding substantial costs per month (each user over 5 increases costs by about 5%, so this can add up very quickly when hiring part-time employees and is essentially a requirement if you want to have accurate picker & packer data). For the same software, but for brand accounts- there are unlimited users and the overall sofware costs are cheaper. **What problems is ShipHero solving and how is that benefiting you?** Organization, Simple Training for part-time or temporary staff, Imporoved pick & pack accuracy and built in security feature to prevent mis-picks/packs, 99.9 guaranteed best rate shopping amoungst my carriers with no complex automation rules required. ### 4. Michelle was very helpful in getting one of our biggest clients inventory pushed! **Rating:** 4.5/5.0 stars **Reviewed by:** Tyler E. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2024 **What do you like best about ShipHero?** ShipHero manages inventory really well! I'm glad we are able to officially track our inventory without hesitation of there being mistakes. **What do you dislike about ShipHero?** Work orders are a big issue of mine. Not being able to add multiple item lines from one brand stinks a little bit otherwise I've been liking my time with ShipHero. **What problems is ShipHero solving and how is that benefiting you?** Nothing at this current moment ### 5. Following Up in regards to Store Process **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammad S. | Operations Manager Warehouse, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2024 **What do you like best about ShipHero?** They are prompt in responsing and always have been helpful, in resoliving issues and providing great information. **What do you dislike about ShipHero?** If we had the ability to have direct customer service reps that we could speak with on the phone. **What problems is ShipHero solving and how is that benefiting you?** Matt Cody has been amazing in getting back to us, and he is always helpful. ### 6. Expert level customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Cameron D. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2024 **What do you like best about ShipHero?** I can hit Shiphero Support with random needs and questions, sometimes mildly complex. They give me an answer usually before the end of the day. They don't hesitate to escalate problems if they can't solve them quickly. **What do you dislike about ShipHero?** Blind dropshipping is a little more complex to set up than I would like it to. In a perfect world, I could have a little more control over the shipping carriers and methods per sku, would help me further automate shipping. **What problems is ShipHero solving and how is that benefiting you?** Keeps inventory management and shipping within the same program. ### 7. ShipHero met all of our needs for shipping and 3PL warehousing **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2024 **What do you like best about ShipHero?** When looking for a good shipping and 3PL service, ShipHero really checked all the boxes. We loved how the system was so easy to use and provided us with a way to ship and maintain an accurate inventory. **What do you dislike about ShipHero?** Only issue we ever had with ShipHero was being able to check and change our contacts on the billing side of the system. Only way I could get the invoices to be delivered to me was to call support. They were helpful, but I wish I could have resolved the issues myself on the website. **What problems is ShipHero solving and how is that benefiting you?** We needed a new system to keep our 3PL shipping and Inventory isolated from the rest of our business. ### 8. The system has great features that allow for a lot of autonomy. **Rating:** 4.0/5.0 stars **Reviewed by:** Nikoleta M. | Supply Chain Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2024 **What do you like best about ShipHero?** Great functionalities and a user-friendly interface. **What do you dislike about ShipHero?** Reporting can be a bit more granulated and advanced. **What problems is ShipHero solving and how is that benefiting you?** It allows us to manage our products and shipments easily without the need of contact a 3PL rep. ### 9. Juan Filippi Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2024 **What do you like best about ShipHero?** easy integration for clients makes for easy onboarding. Very user friendly and as customizable as you need it to be. Support is repsonsive and very helpful. **What do you dislike about ShipHero?** The inability to toggle on and off automatic work statuses in Workforce hero. There is no daily report for approving time spent on projects and the ability to see a daily labor report is clunky. **What problems is ShipHero solving and how is that benefiting you?** Replenishment is much faster, Cycle counting is much more effective. receiving is more streamlined. ### 10. our company is satisfied **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2024 **What do you like best about ShipHero?** Graph QL API, webhooks, flexibility, it works as expected **What do you dislike about ShipHero?** I would like to have more webhooks, for example void label webhook. **What problems is ShipHero solving and how is that benefiting you?** Control inventory, printing labels, statistics ### 11. It changed our business when it comes to Inventory management and fulfillment. **Rating:** 5.0/5.0 stars **Reviewed by:** Saul O. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2024 **What do you like best about ShipHero?** It's a simple and easy-to-use interface. The use of it with iPads was a game changer for us. We can run reports on our inventory and its locations quickly. The dashboard also shares performance stats or the current workload for the day allowing us to pivot our staff into a high-output day or low-output day work flow. **What do you dislike about ShipHero?** The cost of the hand held scanners would be my only complaint. **What problems is ShipHero solving and how is that benefiting you?** Order accuracy was an issue for us because we were using Shipstation and still printing orders on paper to then walk over the orders to a packing area. ### 12. Where have you been all my life!! **Rating:** 4.5/5.0 stars **Reviewed by:** Dave G. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2023 **What do you like best about ShipHero?** I really like the BULK SHIPPING and MERGE ORDER options ShipHero offers. The software is super smart in recognizing orders coming from the same accounts and allows us to merge them together saving us a ton of money in shipping costs. It also automatically recognizes orders that have the exact same items and allow you to quickly grab the inventory and ship them all at the same time, cutting down on extra work and increasing productivity! **What do you dislike about ShipHero?** I wish there was a way to change the look of the desktop and dashboards. Having the option to run a black backgrounds, or the ability to create "shortcuts" to your most used pages and have them all on the Home screen would be helpful. **What problems is ShipHero solving and how is that benefiting you?** Replenishment... The feature Shiphero offers is very smart and easy to export data we can use on a daily basis. ### 13. ShipHero is great and Michelle is the best! **Rating:** 5.0/5.0 stars **Reviewed by:** Spencer K. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2024 **What do you like best about ShipHero?** Michelle and Chris - our CSR's and support at ShipHero are the best. Quick response time, easy fixes and always friendly and helpful. **What do you dislike about ShipHero?** So far the only downside to ShipHero is the lack of Wholesale functionality. **What problems is ShipHero solving and how is that benefiting you?** Helps us optimize the warehouse in a way we couldn't before as well as keep track of inventory in a cleaner way. ### 14. Very good software! **Rating:** 4.5/5.0 stars **Reviewed by:** james C. | Customer Service Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2024 **What do you like best about ShipHero?** Easy of usage and features. Customer support is awesome and was able to assist us with our concerns timely. **What do you dislike about ShipHero?** I think just the loading time in Posthero can be improved. **What problems is ShipHero solving and how is that benefiting you?** Being able to be given tracking information that can be sent right away to our customers. ### 15. Very fast help with knowledgeable customer service. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2024 **What do you like best about ShipHero?** The best thing about ShipHero is knowing they will work hard and always find an answer to your questions. **What do you dislike about ShipHero?** Downsides are that the software sometimes has bugs, but they are usually resolved by customer service fast. **What problems is ShipHero solving and how is that benefiting you?** ShipHero helps us ship effitiently with taking the hard work out of it. We can comprare rates and have shiphero pick whats best. The automations help make our job easier. ### 16. Shiphero - BEST Fulfillment Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2024 **What do you like best about ShipHero?** Everything you need in a WMS in one place! Integration was also an easy process for all customers. **What do you dislike about ShipHero?** So many features, you'll be learning the whole time you're using. **What problems is ShipHero solving and how is that benefiting you?** We have so many products and customers. We used to be able to pick all orders by hand but we have grown so much we needed shiphero to help us with locations, totes, and picking sequence. Sometimes there are minor issues, but the support team really helps out. I've worked with Juan - he always has a solution and is great with follow up! ### 17. So much more than just fulfillment **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about ShipHero?** Integrates well with Shopify. Tons of options on how the two platforms sync. **What do you dislike about ShipHero?** Needs to run a cleanup process at regular intervals **What problems is ShipHero solving and how is that benefiting you?** ShipHero handles our order routing, warehouse allocation, inventory management, shipping and tracking, and more. ### 18. Shiphero is a very user friendly WMS **Rating:** 4.0/5.0 stars **Reviewed by:** Jérémie C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2024 **What do you like best about ShipHero?** The fact that Shiphero is user friendly and has a lot of good integrations. Really like the support we get from our CSM since you've stopped the pooled csm process. **What do you dislike about ShipHero?** Customer support has gotten better and better however I feel like they sometimes need information they should be able to find on their own by digging a little bit. Feels like someone that has seen a lot of different situations should problem solve on their own a little better. **What problems is ShipHero solving and how is that benefiting you?** Very easy of use and helps with our picking/packing KPIs ### 19. Awesome customer support **Rating:** 3.5/5.0 stars **Reviewed by:** Trish E. | Virtual operations, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2024 **What do you like best about ShipHero?** Kudos to Sergio, Matias, Roniel, and Tolya for trying their best to find solutions to my enquiries. **What do you dislike about ShipHero?** 24 hours response time is not really ideal especially we also have clients awaiting for us. **What problems is ShipHero solving and how is that benefiting you?** - ### 20. Fantastic Customer Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2024 **What do you like best about ShipHero?** The crew is fantastic and so easy to get a hold of for help. All issues are resolved in a timely manner and if it can't be resolved the same day, the team is fantastic about keeping in touch and giving updates. We use this every day and the ease of integrating multiple websites makes adding it very smooth. **What do you dislike about ShipHero?** CSV spreadsheets are not as informing as one might like but it still offers all the info you usually need. **What problems is ShipHero solving and how is that benefiting you?** They are always updating their codes and settings to make managing a warehouse or handling shipping smooth and seamless. ### 21. Good functionality, easy to use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2024 **What do you like best about ShipHero?** It's easy for my team to use and easy to onboard new customers. **What do you dislike about ShipHero?** The billing module is difficult to use and it lacks some bulk editing features. **What problems is ShipHero solving and how is that benefiting you?** Managing inventory, shipping orders ### 22. ShipHero support is great to work with **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2024 **What do you like best about ShipHero?** Simple user interface and good customer service. **What do you dislike about ShipHero?** There are bugs a bit too often, and there are some billing limitations. **What problems is ShipHero solving and how is that benefiting you?** Inventory management and order fulfillment ### 23. Associate Vendor to the client account **Rating:** 5.0/5.0 stars **Reviewed by:** Kat P. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2024 **What do you like best about ShipHero?** The most that I like is the tracking of the open tickets by the customer service team. Also the schedlue and google meeting to talk live and resolve issues. **What do you dislike about ShipHero?** In some cases response times are a bit long **What problems is ShipHero solving and how is that benefiting you?** It is solving problems with inventories, products, purchase orders, as well as shipping E-commerce orders. ### 24. Dedicated and Caring Team **Rating:** 5.0/5.0 stars **Reviewed by:** Mendel M. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2023 **What do you like best about ShipHero?** 1. Team actually cares. They geniunly want to see their customers succeed. Feel this way with every interaction we have had so far from CEO, Onboarding, Warehouse OPS that we met, Software Engingeers, etc. 2. Onboarding was very thorough. Alissa was our onboarding engineer. Responses were quick and also thorough. 3. Ease of use on the packing/shipping side has been great. Staff has been able to adjust very quickly and they have been able to ship out orders faster. **What do you dislike about ShipHero?** 3PL Billing has been a bit of a struggle for us. Lot of nuances so it took a bit for us to get it right. But the ShipHero team was engaged to help us get it to where we needed it to be. Having to switch between customer accounts and/or pages to accomplish somethings - we end up with a ton of open tabs at the end of the day and can get lost pretty quickly. **What problems is ShipHero solving and how is that benefiting you?** Running the day to day in the warehouse. Helps us keep everything organized and run smoothly. Easy to use for the team on the floor - very helpful that it has Spanish as well. ### 25. ShipHero is Leagues above the competition! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2024 **What do you like best about ShipHero?** Shiphero is like the IOS apple opperating system of warehouse management. Its incredibly simple to implement and run a beautiful operation with. Their customer support teams make light work of any request. If theres ever any new branch you are exploring then trust there is a feature for it. 10/10 stars! **What do you dislike about ShipHero?** They are so knowledgable, i wish they were apart of my actual team! **What problems is ShipHero solving and how is that benefiting you?** Literally Everything ### 26. Great software for 3PL operation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2024 **What do you like best about ShipHero?** Very easy to integrate ecommerce stores and shipping carriers. Very robust and flexible API and amazing customer support. Very easy to use UI for picking and packing. **What do you dislike about ShipHero?** The only downside is that we miss LPNs for inventory storage and some lot tracking features. **What problems is ShipHero solving and how is that benefiting you?** We are a 3PL operator and Shiphero solves the warehousing, storage, picking and packing for our sellers. ### 27. Ship Hero Integration with Cin7 **Rating:** 4.5/5.0 stars **Reviewed by:** Jed C. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2023 **What do you like best about ShipHero?** It makes it easy to collaborate with your warehouse team. **What do you dislike about ShipHero?** We have been encountering a few issues with integrating it to Dear which is the inventory system we're currently using. - the PO integration is not working - the fulfillment status is not pushing through Dear > Shopify for international orders and our 3PL partner couldn't figure it out. **What problems is ShipHero solving and how is that benefiting you?** The collaboration between our team and our warehouse team ### 28. Uploading csv file to reconciling 3pl **Rating:** 5.0/5.0 stars **Reviewed by:** Denys Q. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2024 **What do you like best about ShipHero?** I think the team that helped me really did a great job doing so, and speedy too! **What do you dislike about ShipHero?** Right now I don't have any complaints for shiphero. **What problems is ShipHero solving and how is that benefiting you?** Reconciling my csv files from carriers ### 29. Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2024 **What do you like best about ShipHero?** Customer service is very responsive and knowledgeable! **What do you dislike about ShipHero?** Several difference interfaces but is simple once you learn where you need to be for what. **What problems is ShipHero solving and how is that benefiting you?** Software not functioning properly, not having a clear understanding of how something is expected to work. ### 30. not suited for small warehouse **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Media Production | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2024 **What do you like best about ShipHero?** reports customer support dashboard merge orders **What do you dislike about ShipHero?** cycle counts set up having to use ipad having to key orders for everything **What problems is ShipHero solving and how is that benefiting you?** not really solving anything for me. It takes care of warehouse inventory and processes orders and ships them. Not outstanding ### 31. Great Shipping app **Rating:** 4.5/5.0 stars **Reviewed by:** shlomo k. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2024 **What do you like best about ShipHero?** User frendly interface makes it easy for train new employees **What do you dislike about ShipHero?** The amount of tickets i have open/pending **What problems is ShipHero solving and how is that benefiting you?** being able to ship so many different SKU's to so many different customers, It's Great! ### 32. Highest Recommendation for ShipHero - Top-tier SaaS WMS Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Justin S. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2023 **What do you like best about ShipHero?** Having demoed every SaaS Warehouse Management System on the market, we've found ShipHero to be a class above. Its user-friendliness, impressive scalability, and flexibility stand out, easily adapting to our warehouse needs. Further enhancing our experience has been their superb customer support, led by Alex Lewkowict. Alex, a master of his craft, personally ensured a smooth migration process at our warehouse. His world-class service truly differentiates ShipHero. In conclusion, for a scalable, user-friendly WMS backed by exceptional customer service, look no further than ShipHero. We're thrilled with our experience and wholeheartedly recommend them. **What do you dislike about ShipHero?** Given that we've only recently implemented ShipHero, it's challenging to provide an exhaustive list of any potential drawbacks at this point. Every system has a learning curve, and we are still navigating ours with ShipHero. However, as we further familiarize ourselves with the system and delve deeper into its functionalities, we may discover areas for improvement or encounter challenges. Rest assured, we take our reviews seriously and plan to revisit this review in the near future, providing a more detailed analysis once we have more hands-on experience with the software. As of now, our journey with ShipHero has been largely positive, and we look forward to seeing how the software continues to benefit our operations. **What problems is ShipHero solving and how is that benefiting you?** ShipHero is solving a variety of key operational challenges for our business, particularly in relation to warehouse management. Firstly, the out-of-the-box native integrations provided by ShipHero have dramatically streamlined our operational processes. These integrations have enabled us to seamlessly connect with our existing systems and platforms, saving us considerable time and resources that would otherwise be spent on complex and potentially disruptive custom integrations. These native integrations are also enhancing the efficiency and accuracy of our data sharing, ensuring real-time synchronization across different aspects of our operation, from inventory management to order processing and shipment tracking. This has reduced errors and improved customer satisfaction through faster and more reliable order fulfillment. Furthermore, the user-friendly and scalable nature of ShipHero is enhancing our team's productivity, allowing us to flexibly adapt to changing warehouse needs. Its intuitive interface has reduced the learning curve for our staff, enabling them to quickly become proficient with the system and effectively manage our inventory and orders. In summary, ShipHero is proving instrumental in streamlining our operations, enhancing efficiency, and improving customer satisfaction, all while reducing manual effort and potential for errors. Its robust native integrations and scalability make it a game-changing solution for our warehouse management. ### 33. Incredible Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Justin P. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2023 **What do you like best about ShipHero?** They really care about making sure we know how to best utilize the WMS! We were really having a hard time with a major drop for our best client. Jen Williams, and her team, did an amazing job responding! Matt Cody flew out, after several calls with us, and spent two days helping us to make sure we were using the tools we had the correct way. Of course, we were not! They saved us so much time and energy, we went home early both days Matt was here. Before he came we were working 12-18 hour days. **What do you dislike about ShipHero?** There is so much information given to our team, sometimes we don't know where to start with the training videos and we just use trial and error instead of diving into the trainings. We always feel like we are drinking out of a firehose. **What problems is ShipHero solving and how is that benefiting you?** Slotting, replenishing, organizing inventory, increasing accuracy, saving time, streamlining process ### 34. Sink your business **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2023 **What do you like best about ShipHero?** They used to be cheap. Then without telling us, they added a $500/mo charge just because they felt like it. Of course they have you right where they want you at that point, they have your valuable inventory and they will bill you whatever they want (at $45/hr) to get your inventory out. And you're lucky if they haven't lost cartons of it. They used to have no hidden fees (still says so on their website!) now they charge extra if they bubble wrap. Their support is polite. That's how they operate, any time you have some little positive interaction with them they send you over to review websites to leave a review. Guess what, they don't send that link if they're no help, or when they screw up something big. **What do you dislike about ShipHero?** Even before the above issues, they had gone so far downhill. They can't be relied on to deliver to customers, they use super shady couriers you've never heard of with no insurance that can take weeks longer than someone reputable like USPS/UPS/DHL. Good luck around the holidays, hope you don't have a big Black Friday sales bump or anything because Shiphero will sink your business and you'll have angry customers and refunds out the wazoo. **What problems is ShipHero solving and how is that benefiting you?** I didn't have enough customer complaints before Shiphero, they've really fixed that for me. ### 35. Good Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Warehousing | Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2024 **What do you like best about ShipHero?** Ability to contact support and have a bi-weekly call to follow-up on tickets **What do you dislike about ShipHero?** not being able to pull completed work orders into a csv **What problems is ShipHero solving and how is that benefiting you?** Cartonization ### 36. Helped us scale **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2024 **What do you like best about ShipHero?** Direct CRM support that has helped us understand the features and how we can make our business more efficient. **What do you dislike about ShipHero?** It is limited on reporting, requiring you to integrate additonal softwares to support extending reporting. They are working to expand these options. **What problems is ShipHero solving and how is that benefiting you?** They are solving our pick and pack workflow, along with how we replenish inventory. ### 37. Excellent Onboarding and Go Live Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2023 **What do you like best about ShipHero?** The onboarding proccess was well designed to make sure that we had the tools to be successful. The support from Brandon Hoisington and the rest of the ShipHero Team made the transition even better. The training and support during the go live from Brandon and Matt Cody was first rate, allowing us to fullfil orders uninterupted. Any issue that we ran into they were on top of it to make sure we had a smooth transition. ShipHero is a major game changer for us! **What do you dislike about ShipHero?** Most of the features are really well thought out and comprehensive. I would like to see an option that would allow us to filter for pickable order status. **What problems is ShipHero solving and how is that benefiting you?** ShipHero is the WMS that we needed and didn't have. ### 38. Amazing support and service from ShipHero's Emiliano Cordoba **Rating:** 5.0/5.0 stars **Reviewed by:** Zaid J. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2023 **What do you like best about ShipHero?** At ShipHero I've been the most impressed by the support team and solution experts. Though we've had some past hiccups with the service, it has generally been quality and reliable. But, as with most B2B software, the experience is defined by the interactions when Support is needed. Working with Emiliano C has been a pleasure. He has been responsive, hands-on, helpful with asks, and consistent. What in the past might have taken multiple chats with multiple specialists is now simpler due to his work ethic and communication. **What do you dislike about ShipHero?** At times we've experienced the shippers carelessly sending the wrong item for orders, or in the past, not putting enough padding/packaging material to protect products in transit. However, we've seen this improve over time and are observing to see if this continues. **What problems is ShipHero solving and how is that benefiting you?** ShipHero is one of our vendors who has helped us focus more on our business while leaving fulfillment software to them. This does save us notable time in being able to run operations. ### 39. ShipHero for a Promo Company **Rating:** 4.0/5.0 stars **Reviewed by:** Hyrum J. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2023 **What do you like best about ShipHero?** ShipHero has transformed the way we do warehousing. We can now ship out hundreds of orders in a day instead of the ten or so that we initially could do. The location abilities have been excellent. **What do you dislike about ShipHero?** Customer support is pretty tricky. We often need a minor fix or feature update, and these things can be done quickly. However, customer support takes a while to reach out, so we are left with the problem. **What problems is ShipHero solving and how is that benefiting you?** It is helping us store our products efficiently, ship consistently, and bill clients effectively. It is easy to train our employees on this software and is very applicable to our business. ### 40. Just Launched - Game Changer for Us **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2023 **What do you like best about ShipHero?** We just went live on ShipHero. Thanks to Brandon Hoisington for guiding our small team through the entire process. From account set-up through testing, Brandon and the ShipHero team was always patient, knowledgeable and very responsive. Out of the gate ShipHero eliminated alot of manual processes, minimized errors and dramatically improved our shipping speed. Team learned the new processes quickly and are able to troubleshoot little things that we missed (i.e. a location or SKU not mapped properly, etc) . **What do you dislike about ShipHero?** It's too early to tell. Biggest thing appreciate is the investment in time and energy to set-up your warehouse, label and map into ShipHero, but do not think this is unique to ShipHero. It would be required of any WMS / Shipping solution. **What problems is ShipHero solving and how is that benefiting you?** Speed and accuracy of picking and packing. Inventory management and cycle counting. We have already seen a dramatic increase in pick-pack efficiency. ### 41. The support prior to our launch was invaluable **Rating:** 4.5/5.0 stars **Reviewed by:** Michael B. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2023 **What do you like best about ShipHero?** Considering none of our staff has experience with ShipHero, the fantastic support we've received throughout our relationship has been invaluable. Brandon Hoisington and Mike Azimi helped us through every step, big or small, and always responded quickly in all communications. As we have begun using ShipHero exclusively, the support has been vital to maintaining our day-to-day operations. Thanks! **What do you dislike about ShipHero?** Some syncing errors have been frustrating. Occasionally some new products or inventory quantity changes do not reflect instantly in Shopify, which is frustrating when you're accustomed to instant syncing. **What problems is ShipHero solving and how is that benefiting you?** It's helping us consolidate our warehouse operations, inventory management and shipping, while reducing cost and increasing accuracy and efficiency. ### 42. Customer Service shines **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha T. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2023 **What do you like best about ShipHero?** The software is very easy to navigate and the onboarding process has been excellent. Brandon was our onboarding specialist and he has been fantastic. He has been very patient with all my queries and helped every step of the way. The best thing is the response time - I always received a super quick reply so business didn't slow down or have disruptions. **What do you dislike about ShipHero?** It would be helpful if there could be a section where we could add ad-hoc charges at pack stage, for example extra time spent charged using a barcode (add on section) or extra packaging we've had to use. **What problems is ShipHero solving and how is that benefiting you?** Integration with numerous carriers, including 3rd party billing has saved so much time. 3PL billing has helped ensure we are charging for all areas of work, without missing off vital charges. ### 43. Excellent Support and Onboarding Process **Rating:** 4.0/5.0 stars **Reviewed by:** Gregory R. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2023 **What do you like best about ShipHero?** We started using Shiphero early this year, and the transition into a new system has been as smooth as can be expected. Brandon is our Onboarding and solutions specialist, and he has been excellent! Quick responses to any inquiries I have had so far ramping up our process! **What do you dislike about ShipHero?** I have had some challenges with product receiving into lots, but Brandon and his customer support team have been able to help us through our difficulties. **What problems is ShipHero solving and how is that benefiting you?** Shiphero is giving us better insight into the expiration dates of different product lots with their lot tracking capabilities. This has been a game-changer for our organization. ### 44. Very good system for inventory and warehouse management **Rating:** 3.5/5.0 stars **Reviewed by:** Isaac M. | Ecommerce Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2023 **What do you like best about ShipHero?** Ship hero has an excellent iphone app for picking orders, we can take a brand new employee and have them out on the floor picking orders within minutes due to how easy it is to use. **What do you dislike about ShipHero?** Ship Hero support hasn't been as fast as we would like. We often will get issues with an order, and if we are unable to fix it ourselves, it can sometimes take days to get help on the order. Would be awesome if there was a way to get immediate chat support for issues like this. **What problems is ShipHero solving and how is that benefiting you?** Ship Hero keeps track of our inventory across locations, it connects well to our ecommerce stores (we primarily use woocommerce), and it also connects to other sales channels such as Amazon, Walmart, and SPS Commerce for EDI orders. **Official Response from Megan Sullivan:** > Hello Isaac, Thank you for taking the time to leave us a review and let us know how ShipHero is working for you! We always appreciate the feedback and will pass along your comments to our Client Support team. Thank you again! ### 45. Untrustworthy **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2023 **What do you like best about ShipHero?** They have a nice interface to use....that's it **What do you dislike about ShipHero?** - Overcharge and find any way to squeeze money out of their clients - Incredibly slow and unreliable customer service - Way in over their heads - lose stock, never accountable, never reimbursed - Change their pricing with less than a month's notice and tell people if they don't like it they can leave - Blame courier companies for highly inflated shipping rates but after investigating this further it's the premiums they are personally charging their customers. I was quoted $370 to send some products and when I looked into doing it myself (which I went ahead with, it cost me $180) - Go figure! - Started using random and unheard-of courier companies that don't provide tracking information and are told we don't have a choice not to use them - Don't take responsibility for lost goods and won't help follow them up even though it's using random courier companies they insist we use with no proof if the goods were sent - Don't care for small businesses - Promise you the world when you sign up and then drop you Overall I would AVOID this company at all costs. **What problems is ShipHero solving and how is that benefiting you?** I don't believe they are solving any issues, infact they've made our job incredibly stressful but adding to our workload and costing us thousands of dollars in missing inventory, overpriced shipping and now random Tech fees that are unjustifiable ### 46. Best Onboarding thus far for a SaaS program **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2023 **What do you like best about ShipHero?** Our Onboarding Specialist, Brandon, has been nothing else but awesome. Navigating us thru the onboarding process . Getting us up and running as quickly as possible. Troubleshooting with us on errors/issues/limitations quickly and efficiently. **What do you dislike about ShipHero?** Current B2B functionality is limited for our omni channel brand business. Hopefully the B2B beta testings comes online and we are able to improve our efficiencies in Q3 and Q4 and beyond! **What problems is ShipHero solving and how is that benefiting you?** Shiphero is allowing us to take control of our supply chain. We are reducing our costs, seeing increased visibility and functionality, that we didn't have with our previous 3PL provider ### 47. Best WMS in the market by far **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2024 **What do you like best about ShipHero?** There is a unified system that makes sense for running your entire warehousing operation. Watch the videos on the ShipHero Youtube channel and copy the process. **What do you dislike about ShipHero?** It's the best in market. I'd love for some pages to be faster. **What problems is ShipHero solving and how is that benefiting you?** Runs our ecommerce fulfillment. ### 48. Shiphero is a great solution for client management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2023 **What do you like best about ShipHero?** Shiphero has intuitive UI and viewing an overview of data in a single place makes it easy to get a snapshot of issues or product data. **What do you dislike about ShipHero?** No ready to pick filter for order management and inventory triage. **What problems is ShipHero solving and how is that benefiting you?** Shiphero make order processing and order management easy. Changes can be made quickly and easily when needed. ### 49. We love ShipHero because all the features we need to run our business is offered all in one place! **Rating:** 4.0/5.0 stars **Reviewed by:** Phyllis R. | Shipping Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2022 **What do you like best about ShipHero?** The most helpful thing about SH is that it tracks everything we do, from receiving to shipping, following every detail of our customer's orders from start to finish. **What do you dislike about ShipHero?** My least favorite part about SH is the throttling that occurs when we have too many orders being pulled in at once. It's not the worst problem to have too many orders, but the system being overwhelmed with data and then having to refer to Shopify for any limit increases is not desirable as we wish SH could have more control over that. **What problems is ShipHero solving and how is that benefiting you?** We incur most of our inventory and shipping issues with oversell and backorders, but SH does a pretty good job at accurately displaying the backorder, so we get a good idea of what needs to be reordered to keep fulfilling orders. **Official Response from Megan Sullivan:** > Hi Phyllis, Thank you so much for leaving a review and providing feedback about ShipHero and how it's working for you! We're so glad that the different features have helped you to get a better view over your operations and can track everything! Thanks for the taking the time to let us know. ### 50. Shiphero for 25 shopify stores and growing **Rating:** 5.0/5.0 stars **Reviewed by:** Robert P. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2023 **What do you like best about ShipHero?** Easy integration, great onboarding, and intuitive interface for warehouse staff. Huge thank you to Brandon Hoisington. Shiphero was a huge pice in brining our fulfillment out of the dark ages. **What do you dislike about ShipHero?** Does not support Endica/stamps.com UPS labels. UPS labels can only be processed through your company UPS account. This is a huge drawback for those coming from shipstation. **What problems is ShipHero solving and how is that benefiting you?** Paperless is the most obvious improvement but built in bundles (kits) and picking priority set it apart. ## ShipHero Discussions - [How do you handling inventory In and Out efficiently](https://www.g2.com/discussions/30463-how-do-you-handling-inventory-in-and-out-efficiently) - 1 comment, 1 upvote - [How much does ShipHero cost?](https://www.g2.com/discussions/how-much-does-shiphero-cost) - 1 comment - [Is ShipHero a 3pl?](https://www.g2.com/discussions/is-shiphero-a-3pl) - 2 comments - [Is ShipHero a WMS?](https://www.g2.com/discussions/is-shiphero-a-wms) - 1 comment - [View ShipHero pricing details and edition comparison](https://www.g2.com/products/shiphero/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-20+11%3A07%3A39+-0500&secure%5Bsession_id%5D=69201e91-869d-4201-969a-c080c23657e7&secure%5Btoken%5D=fafa6261abfc25c343243baa2cc412013fe8ca236fd772286aee2c6137ae5302&format=llm_user) ## ShipHero Integrations - [Amazon Virtual Private Cloud (Amazon VPC)](https://www.g2.com/products/amazon-virtual-private-cloud-amazon-vpc/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [Sendcloud](https://www.g2.com/products/sendcloud/reviews) - [ShipEngine](https://www.g2.com/products/shipengine/reviews) - [ShipStation](https://www.g2.com/products/shipstation/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [Snipe-IT](https://www.g2.com/products/snipe-it/reviews) - [Tiktok](https://www.g2.com/products/tiktok/reviews) - [WooCommerce](https://www.g2.com/products/woocommerce/reviews) ## ShipHero Features **Management - Multicarrier Parcel Management Solutions** - Third-Party Integration - Multicarrier Parcel Management Solutions - Label Printing - Multicarrier Parcel Management Solutions - Multiple Carriers - Multicarrier Parcel Management Solutions - Customer Information Database - Multicarrier Parcel Management Solutions - Flexible Billing - Multicarrier Parcel Management Solutions - Shipping Management - Multicarrier Parcel Management Solutions **Planning** - Picking Methods - Documents - Locations - Scheduling **Supply Chain Operations** - Warehousing - Transportation - Inventory Management **Labels** - Label Printing - Return labels - Bar codes **Multichannel inventory management** - Warehouse Inventory Transfer - Multichannel Inventory Syncing - Multi-Warehouse Routing **Warehouse Definition** - Locations - Visualization - Warehouse Slotting **Barcode support** - Symbologies - Serialization - Standard formatting - Printing - Integrations **Order Entry** - Entry - Register - Notifications **Integrations** - E-Commerce - WMS - Accounting - OMS **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Execution** - Voice - Mobile - Adjustments **Customer Management** - Customer Portal - Visibility - Billing **Order management** - Order tracking - E-commerce integrations - Manage orders - Order Status **3PL inventory management** - Client management - Marketplace connections - 3PL inventory tracking **Logistics** - Cross Docking - Receiving - Pick & Pack **Design** - Label formats - WYSIWYG editor - Color editor - Graphics import - 1D and 2D barcodes - RFID Encoding **Order Tracking** - Shipping - Tracking - Backorder **Tracking** - Shipping - Inventory **Analytics** - KPIs - Dashboards - Custom Reports **Carrier and rate management** - Quick rate comparison - Vendor availability - Flat rate services **Inventory Management** - Inventory Tracking - Inventory Costing - Product Master - Inventory Forecasting - Integrations **Analytics** - Worker performance - Error Tracking - Procurement analytics **Inventory Management** - Stock Levels - Flow Of Goods - Reserving Goods **Transactions** - Exchange - Approvals - Refund - Credit **Inventory management** - Low stock alerts - Automated inventory orders - Assign suppliers **Inventory Management** - Customer Portal - Cycle Counting **Customer Management** - Order Status - Information Access - Email Notifications **Reports** - Shipment reports - Inventory reports - Unshipped products **Subscription Management** - Payment Data - Payment Gateway - Billing - Automatic Payments **Agentic AI - Order Management** - Adaptive Learning - Natural Language Interaction **Inventory Management Platform Features** - Centralized Inventory Database - Inventory Level Dashboards - Stock History Reporting - Low Stock Notifications - Bundles, Kits, & Variants - Asset Tracking - Inventory Forecasting - eCommerce Integrations - Accounting Integrations - Data Exporting / Importing ## Top ShipHero Alternatives - [ShipBob](https://www.g2.com/products/shipbob/reviews) - 3.7/5.0 (117 reviews) - [ShipStation](https://www.g2.com/products/shipstation/reviews) - 4.3/5.0 (579 reviews) - [Cin7 Core](https://www.g2.com/products/cin7-core/reviews) - 4.2/5.0 (333 reviews)