--- title: ShipHero Reviews meta_title: 'ShipHero Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 213 reviews by the users' company size, role or industry to find out how ShipHero works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 213 scale: '5' date_modified: '2026-07-17' parent_category: name: Inventory Management url: https://www.g2.com/categories/inventory-management --- # ShipHero Reviews **Vendor:** ShipHero **Category:** [Warehouse Management Software](https://www.g2.com/categories/warehouse-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 213 ## About ShipHero ShipHero makes it easy to ship eCommerce with our powerful warehouse management software (WMS). Our cloud-based WMS is perfect for emerging, scaling and high volume brands. Instead of holding you back, ShipHero can push your eCommerce business forward with the technology and processes you need to run a successful warehouse. We Crush it for for eCommerce Brands and 3PLs: - Reduce mis-picks and mis-ships by 99% - Reduce warehouse costs by 35%+ - Increase picking efficiency by 3x ## ShipHero Pros & Cons **What users like:** - Users value the **ease of use** of ShipHero, praising its intuitive interface and seamless integrations for quick onboarding. (43 reviews) - Users rave about the **excellent customer support** from ShipHero, highlighting their responsiveness and commitment to success. (30 reviews) - Users highlight the **intuitive interface and seamless integrations** of ShipHero, enhancing onboarding and workflow efficiency. (23 reviews) - Users value the **reliable and user-friendly inventory management** of ShipHero, which greatly enhances business operations and growth. (22 reviews) - Users find ShipHero's **setup ease** exceptional, enabling swift onboarding and efficient management of warehouse operations. (21 reviews) - Users appreciate the **efficient onboarding process** with ShipHero, feeling supported and confident throughout their transition. (20 reviews) - Order Management (20 reviews) - Service Quality (18 reviews) - Functionality (17 reviews) - Users value the **quick and helpful customer support** from the ShipHero team, fostering a strong partnership with 3PL. (17 reviews) **What users dislike:** - Users find the **lack of bulk editing and complicated navigation** frustrating, hindering efficient order management in ShipHero. (13 reviews) - Users express frustration with **poor customer support** , highlighting slow response times and unresolved technical issues. (11 reviews) - Users struggle with **bulk operation issues** in ShipHero, needing more clarity and streamlined processes for efficiency. (9 reviews) - Users face **integration issues** with ShipHero, encountering glitches and cumbersome login prompts that hinder efficiency. (8 reviews) - Users find **inventory management less streamlined** , requiring adjustments and complicating processes, though ShipHero generally adds value. (8 reviews) - Users experience **frequent software bugs** , leading to manual re-processing and prolonged support resolution times. (8 reviews) - Complexity (7 reviews) - Users experience **technical issues** such as bugs and delays in support, impacting order processing efficiency. (7 reviews) - Difficult Learning (6 reviews) - Difficult Training (6 reviews) ## ShipHero Reviews ### 1. Efficient E-Comm Fulfillment with Responsive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica R. **Reviewed Date:** January 21, 2026 **What do you like best about ShipHero?** I am satisfied with receiving answers within a timely manner. I have always received fast responses when using the ShipHero customer support feature. **What do you dislike about ShipHero?** I'm hoping they do not do away with the desktop version of the product locations page. **What problems is ShipHero solving and how is that benefiting you?** ShipHero solves technical difficulties, especially with Shopify connections, in my experience. I appreciate the fast responses from their customer support. ### 2. Reliability, trust and confidence when moving over to ShipHero **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2025 **What do you like best about ShipHero?** After spending time learning about ShipHero we like the ease of use, and the potential efficiency earned from taking on ShipHero. Our warehouse has been operating based on best-guess practices, and now with ShipHero we can solidify our operations and streamline our inventories. The rules and automations are easy to setup and the performance dashboards can help us gain more visibility on our output. **What do you dislike about ShipHero?** Some integrations are still being worked on, so there are limitations there if you aren't in line with who they integrate with. **What problems is ShipHero solving and how is that benefiting you?** ShipHero is helping us centralize our inventory, and manage our fulfillment process, benefiting us by putting time back in our day, and ensuring less errors in fulfillment. ### 3. New Customer, Happy Customer! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2025 **What do you like best about ShipHero?** The platform is intuitive, clean, and highly functional—it’s easy to train teams on and integrates seamlessly into our workflow. The onboarding experience was outstanding, thanks in large part to our specialist, Alexander Tiezzi. He was knowledgeable, responsive, and genuinely committed to our success. We always felt supported and set up for long-term success. **What do you dislike about ShipHero?** ShipHero gives us real-time visibility into our fulfillment operations across multiple warehouses, which is essential for a fast-moving, seasonal business like ours. The reporting tools, automation rules, and inventory tracking features save our team time and reduce errors. We’ve also seen a noticeable improvement in shipping speeds since going live. **What problems is ShipHero solving and how is that benefiting you?** ShipHero has helped us centralize and streamline our fulfillment operations across multiple warehouses. Before, we lacked real-time visibility and had to manage processes manually, which was error-prone and inefficient—especially during peak season. Now, we’re able to move faster, fulfill more accurately, and provide a better experience for our customers. It’s also made it much easier to manage split shipments and track inventory levels in real-time, which has been a game-changer for planning and scaling. ### 4. The Right Support is key to success **Rating:** 5.0/5.0 stars **Reviewed by:** Susan U. | VP Business Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2024 **What do you like best about ShipHero?** We use it for our WMS as a 3pl provider and support by their team member is important to the success of our utilization of the platform **What do you dislike about ShipHero?** Need more reporting and functionality at a 3pl level. **What problems is ShipHero solving and how is that benefiting you?** Provides us Warehouse Management Sytem, shipping solution for our clients, also provides a login for our clients to access their account. ### 5. Outstanding software and even better support team! **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph B. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2025 **What do you like best about ShipHero?** Our team has enjoyed the ease of use while having the option of being very in-depth. ShipHero makes inventory tracking & shipment fulfillment so simple that I can't believe we didn't try this years ago. From receiving to packing, every step is very intuitive and straightforward. We were wasting a ton of time with other software that fell short or resorting back to Google Sheets but now we have a simple interface for all users to get information from any device in real time. Never again will we have to search for an item in the warehouse! Everyone on the ShipHero team is very genuine, patient, and considerate of our time. Avi, our Implementation Manager, honestly could not be better. He takes great care in listening to our needs and immediately guiding us to a solution to ensure our time is utilized efficiently. Even in a rare instance that he does not have an immediate answer, Avi always follows up with us extremely fast and thoroughly provides us with the answer we need. Implementation was simple but very hands-on. It's easy to get lost in a new software but Avi was always there to get us back on track even outside our normal meeting times. We love to tinker and when we do sometimes we mess things up! A quick ping to Avi and we are back to where we needed to be. You never feel alone or abandoned after the sale with the ShipHero team, which provides us a huge sigh of relief. At first, when choosing a new WMS, we met with all the top brands and there was always something that just did not feel right. We watched all the videos on the ShipHero YouTube channel, and that alone made us feel much more comfortable committing to the software. Once we got on a video call with Mark, who was our SaaS Account Executive, he answered every single question we had, and there were a TON of questions. Mark essentially sealed the deal by guiding us to a full package solution that would allow us to not only implement this new software but to do it within our tight deadline. Overall, we are 100% confident that we made the right decision by trusting ShipHero with our business. Our warehouse is more organized, our employees are less frustrated, and our clients are in love with all the data we can easily provide. **What do you dislike about ShipHero?** We have not found much to dislike about ShipHero at this point. One small tweak would be to allow the software to recycle tabs instead of opening a new tab for some of the actions. **What problems is ShipHero solving and how is that benefiting you?** Our biggest problem was inventory location and movement inside our facility. ShipHero allowed us to train our employees easily to ensure all inventory is trackable every minute of the day within our warehouse. No matter who is working on a project, we now have easy access to the history of the project, products and employees involved. WM goes on vacation, no problem! Everyone knows where everything is at all times. ### 6. ShipHero / Visionz Designs **Rating:** 5.0/5.0 stars **Reviewed by:** Sam J. | Head of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2025 **What do you like best about ShipHero?** Direct integration with modern e-commerce platforms. Saves in lengthy development times that is usually needed with ERP platforms. Efficient pick and pack workflows that speed up fulfilment times. Also cuts down on picking errors. Easy to understand pick and pack mobile app, allows for easy on boarding and training of new staff. Ability to handle multiple 3PL clients with ease. **What do you dislike about ShipHero?** The ability to integrate with production management platforms would be useful. **What problems is ShipHero solving and how is that benefiting you?** Inventory management, efficiency and picking accuracy (reduction in complaints). ### 7. Comprehensive & User Friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Tiffany S. | Operations Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2025 **What do you like best about ShipHero?** We have a ShipHero software account for our 3PL and love that it is very user friendly and easy to navigate! We enjoy the multitude of features including order management, inventory management, report generation, and so much more. ShipHero has helped us grow our business with easy customer onboarding and carrier integration. We also love having a dedicated CSM and team available to investigate any technical issues and to answer our questions. After switching from a lesser WMS, we found ShipHero was incredibly simple to install and begin using right away. **What do you dislike about ShipHero?** There are several areas we would like to improve: one being more seamless integration of the various features - when switching between different modules, such as purchase orders vs order shipping, I'm prompted to login at every module switch, which is usually a 2 step process. Second being more proactive monitoring for tech bugs, rather than my team needing to capture the issue via images/videos, and giving an extensive description of the issue. Sometimes we're so busy that we aren't able to stop, document the issue, and go back and forth with CS to reach a resolution. Third being building out the billing functionality with more features and customization - all of of our accounts have different billing structures and it requires quite a bit of manual manipulation after exporting the invoices to ensure our customers are being charged correctly (example recognizing a carton as a single pick versus 100 individual picks). **What problems is ShipHero solving and how is that benefiting you?** We absolutely love the 2 way connection between Shopify and ShipHero, this allows for much easier order and product management. ### 8. ShipHero has saved us an incredible amount of time and energy! **Rating:** 5.0/5.0 stars **Reviewed by:** Casey M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2025 **What do you like best about ShipHero?** ShipHero made it easy to connect all of our ecommerce platforms to one central location, saving us so much time and energy in managing orders from all over the internet. The automation is seamless, and the setup process was simple. It's also amazing to be able to track orders all in one place, without having to bother anyone for tracking information. We had one question, and support took care of us right away. Amazing expreience! **What do you dislike about ShipHero?** We have not experienced any downsides to ShipHero. **What problems is ShipHero solving and how is that benefiting you?** ShipHero is saving us time and energy in managing our orders from across several ecommerce platforms, and helping us track our inventory. ### 9. Great Experience and Quality Product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2025 **What do you like best about ShipHero?** The support team and CSM has been an amazing help with me and my business. They are extremely quick to respond will viable solutions and helpful walkthroughs. They are always willing to go beyond the mile to help make things work for your operations. **What do you dislike about ShipHero?** There are a few bugs that appear when utilizing the product, but thankfully the Shiphero team is quick to assist in these regards. **What problems is ShipHero solving and how is that benefiting you?** Consolidating all our products into one software house. ### 10. Up-to-date software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2025 **What do you like best about ShipHero?** User friendly, UI UX is current and modern. The number of features is nice and integrating customers as well as multiple APIs is easy. **What do you dislike about ShipHero?** My least favorite part is their tech support. They're possibly understaffed because it often takes over 24 hours for an initial response. The reports our customers want are not available. **What problems is ShipHero solving and how is that benefiting you?** Customers can easily make changes to orders themselves, as well as submit purchase and work orders. Our previous software never allowed for that. ### 11. Lack of communication and support with users **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Music | Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2025 **What do you like best about ShipHero?** New wholesale function has lots of potential **What do you dislike about ShipHero?** Communication with clients. Having to constantly ask about things not working and being told its because theres a new version coming out or an unspoken rule about doing things differently than what is taught on the SH help pages. **What problems is ShipHero solving and how is that benefiting you?** Shipping orders ### 12. Neighborly Appreciated **Rating:** 5.0/5.0 stars **Reviewed by:** Sharie B. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about ShipHero?** The skill staff -Avi Gong was very knowledgeable and thorough when assisting us in the setup and execution of this software set up for our company. Understanding reference tools and availability of ongoing support is assuring that we can be successful in this transition. **What do you dislike about ShipHero?** Not applicable for me at this time. thanks **What problems is ShipHero solving and how is that benefiting you?** Efficiency, Productivity, and streamline approach to fulfillment processes. ### 13. Easy Integration and Fast Syncing, But Support Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2025 **What do you like best about ShipHero?** The integration process is straightforward and user-friendly, making it easy to get started. I also appreciate how quickly the syncing occurs. **What do you dislike about ShipHero?** The response time for tickets is not very fast, but Rozmana Ahmadi's support truly makes things much easier, particularly during emergencies. **What problems is ShipHero solving and how is that benefiting you?** The dynamic slotting more accuracy for our inventory management ### 14. Strong Inventory & Orders, but Cycle Count Logic Needs Work **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Warehousing | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2026 **What do you like best about ShipHero?** Inventory, orders, PO's, receiving, moving inventory, locations **What do you dislike about ShipHero?** Cycle count and some logic for behind the scenes **What problems is ShipHero solving and how is that benefiting you?** Managing 3pl's ### 15. All in one WMS for Fulfillment Centers **Rating:** 4.5/5.0 stars **Reviewed by:** Carlo Aldo P. | VP of Fulfillment Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 25, 2024 **What do you like best about ShipHero?** I like that it has a great UI/UX for pickers and packers and all operations team that allows for better productivity. It's a system that solves complex needs in general to the most basics ones for a Fulfillment Center with an easy to use logic. I like the fact that we can use lot products and FEFO logic, we can create bundles for customers based on single products so no need to make pre word to create them. In general, is a system that adds value to the operation and visibility to the team and customers. But what I like most its the attention you receive fro the SH tam to answer all your questions and help solve issues you might have either if its something you don’t understand or a bug in the system. The API integration was simple and connects with our system perfectly that allowed almost a plug-in-and-play atmosphere for the operation. training of use is quite simple. We use it all the time to check for pending orders to ship. **What do you dislike about ShipHero?** What I don't like is some configuration sets that are a bit slow to set. Like when you create a new seller/customer for the general admin personnel you have to manually select that new customer in each user by hand. Its time consuming of you don't have a dedicated person for system configuration and also even if you do it does not add that much value. I would like Lot customers to have a default setting that all new products created either by API or manually are created as needing lot since when a customer creates a new product this you need to catch it or the product will be inbounded without this characteristic. I would also like more reports and statistics about performance, general production and productivity an faster downloads of information in excel if you need to. I also don’t love that automations need to be done be a seller (3PL) basis and not general for all operations. **What problems is ShipHero solving and how is that benefiting you?** Manage all Fulfillmetn Center oparation for us and our customers and have complete visibility of all orders and type of orders we need to ship. ### 16. Innovative Features and Outstanding Support—A Pleasure to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2025 **What do you like best about ShipHero?** The full featured, innovative functionality and the amazing support staff. **What do you dislike about ShipHero?** Nothing - they are a pleasure to work with. **What problems is ShipHero solving and how is that benefiting you?** It helps with warehouse efficiency. The product is constantly evolving to meet our needs. ### 17. Support is not strong enough for the demand **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2025 **What do you like best about ShipHero?** I think ShipHero is quite a good system but it does have some glitches and some features that do not work properly and you have to find a way around it. The pick and pack is very good. **What do you dislike about ShipHero?** Magento API really needs enhancing - there’s not very much control for us as the user/brand and also the limitations have caused us real logistical issues when launching a new website. The support for the size of shiphero and the type of business is quite poor. I really hope that ShipHero sort this out as they are killing their own business by offering a poor support service. I am still waiting for 2 months to hear back from Professional Services (a chargeable service) purely to delete some SKUs in bulk which we are not able to do manually due to the volume. **What problems is ShipHero solving and how is that benefiting you?** Being able to accurately pick and pack. ### 18. Director of Operations **Rating:** 4.5/5.0 stars **Reviewed by:** Shawn G. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2025 **What do you like best about ShipHero?** Very user friendly, multi language settings, flexible configuration options, AUTOMATION RULES. **What do you dislike about ShipHero?** Support resolution can at times take longer than preferred, especially on time critical items. Billing module is not helpful and we do not use. **What problems is ShipHero solving and how is that benefiting you?** . ### 19. Shiphero blows the other WMS' out of the water! **Rating:** 5.0/5.0 stars **Reviewed by:** Eric D. | Co-Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2024 **What do you like best about ShipHero?** ShipHero has been an incredible partner in our growth as a 3PL. The platform is intuitive and built with the needs of fulfillment operators in mind—focusing on the core functionality that actually drives warehouse performance. We’ve seen firsthand how they prioritize enabling their partners: opening up their APIs, providing smooth integrations with Make.com, and continually expanding functionality in ways that support our needs as a scaling 3PL. The support team has been exceptional. We’ve had the pleasure of working closely with Matt Wolmer and several past account managers who have gone above and beyond to understand our business and help us get the most out of the platform. Their responsiveness and genuine commitment to problem-solving make a huge difference. We’re also incredibly impressed by the events ShipHero hosts. These gatherings bring the community together, spark innovation, and help all of us push the platform forward. The sense of collaboration they foster among operators, developers, and ShipHero’s own team is rare in the industry. Another huge advantage is their carrier integrations. These integrations have been a game-changer for us—unlocking meaningful shipping cost savings for our clients and simplifying what used to be a complex, time-consuming process. We’re proud to be on ShipHero and to be building our business on a platform led by Aaron, whose leadership and vision inspire confidence that we’re in good hands for the long term. **What do you dislike about ShipHero?** While so much about ShipHero is best-in-class, the billing functionality remains a pain point. We still have to manually create invoices each week because the QuickBooks integration doesn’t leverage predefined relationships between ShipHero’s fees and their corresponding revenue line items. This is a well-known issue across the 3PL community. That said, we’re encouraged that conversations are actively happening to address this. ShipHero’s leadership and support team have acknowledged the challenge and are engaging with partners like us to work toward a solution. We’re optimistic that these discussions will result in meaningful improvements in the near future. **What problems is ShipHero solving and how is that benefiting you?** Rate shopping in ShipHero has been a massive step up from our previous WMS. It empowers us to deliver the best possible shipping outcomes for our clients, and the deep list of native carrier integrations has unlocked meaningful cost savings that we can pass directly to them. Combined with its bulk shipping capabilities and robust Shopify integration, ShipHero offers a truly hard-to-beat solution for 3PLs like ours. We’re also excited about the upcoming License Plate functionality. When we first reviewed ShipHero three years ago, this was the one feature we felt was missing for us as a 3PL. Seeing it now coming to fruition reinforces our confidence that the platform is headed in the right direction and continually innovating to meet our needs. ### 20. As a Small ecomerce company this was a Homerun choice **Rating:** 4.5/5.0 stars **Reviewed by:** Ryan B. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2025 **What do you like best about ShipHero?** You can use it out of the box. They provide a full academy at your disposal, and we have used it to train all our managers and hourly. **What do you dislike about ShipHero?** I am not in love with the cycle counting screens and the ability to get base reporting from any open counts. **What problems is ShipHero solving and how is that benefiting you?** Inventory traceability and efficient picking and packing without a major capital expense of equipment. ### 21. Loved Working with Shiphero **Rating:** 4.5/5.0 stars **Reviewed by:** Houston H. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2025 **What do you like best about ShipHero?** The user interface is extremely easy to use. The Shiphero team understands my issues and what changes need to be made. Implementation has been great! Our Onboarding Specialist has been FANTASTIC. Avi is always available and quick to respond to any questions we have. Our Sales Rep, Alex, was great also. He was upfront about everything that goes into the price and was able to work with us to make it happen. **What do you dislike about ShipHero?** So far no issues. Everyone has been super helpful. **What problems is ShipHero solving and how is that benefiting you?** Went with Shiphero because of the WMS and the picking. ### 22. Very Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Sagarika P. | ceo and founder, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2025 **What do you like best about ShipHero?** that they are well versed in the industry requirements and are able to be tailored to each person. they have an amazing support staff. Especially my implementation manager, Avi, was so great and truly was patient and helpful in helping me not only understand the software but the industry as well. **What do you dislike about ShipHero?** so far none. i loved everything about it **What problems is ShipHero solving and how is that benefiting you?** in helping streamline connectivity to my clients ### 23. Shiphero is the best WMS in the market, period **Rating:** 5.0/5.0 stars **Reviewed by:** Einar P. | Commercial Manager & Client Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about ShipHero?** It's has been a crutial tool to enable scaling our business. All the tools for inventory and order management and tracking are amazing. The ease of integration has been a joy to our ecommerce clients. The software itself is very easy to use and self intuitive, has made onboarding both our clients and employees a breeze. It has all the tools you need to run a state of the art operation. As as cherry on top the customer support and specially in our case Catalina Galvis has been an lifesaver, always following up our reports with quick answers and quick solutions everytime we had needed it. We have been using shiphero since we started as a small ecommerce fulfillment company and will continue to be our ally in our regional omnichanell fulfillment for our local market and cross border fulfillment. **What do you dislike about ShipHero?** It started with a focus on ecommerce fulfillment and as such it still needs some more tools for the B2B side, but I know from the team that it is something they are developing and will come eventually **What problems is ShipHero solving and how is that benefiting you?** They are developing tools to easy up the B2B & cross border fullfilment (containers handling), anyway on the meantime theres always workaround that solves our short term needs and the team has always been very helpfull ### 24. Scaling New Heights in E-commerce Efficiency with ShipHero **Rating:** 5.0/5.0 stars **Reviewed by:** Francisco M. | Chief Operations Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2023 **What do you like best about ShipHero?** We at Mandala Stores have been using ShipHero for some time now, and our experience has been nothing short of exceptional. The onboarding process was a smooth sail, thanks in no small part to the excellent guidance of Alissa Williams, our assigned executive. Her expertise and customer support have been instrumental in integrating ShipHero seamlessly into our operations. ShipHero has proven to be an invaluable asset in scaling our business. Its robust features cater to all our logistical needs, handling multiple variables with ease. We've noticed a significant improvement in our operational efficiency, enabling us to manage and fulfill orders faster and more accurately than ever before. What impresses us most is the app's user-friendly interface. Despite its complex functionalities, navigating through the app is intuitive and straightforward, making it accessible to all team members regardless of their tech savviness. This ease of use has greatly reduced our training time and costs. Overall, ShipHero has not only met but exceeded our expectations. It's a powerful, reliable, and user-friendly tool that has become indispensable in our daily operations. We highly recommend it to anyone looking to streamline their e-commerce logistics and scale their business effectively. **What do you dislike about ShipHero?** While our experience with ShipHero has been predominantly positive, there are a few areas where we see room for improvement. One aspect that we'd appreciate more control over is the ability to handle certain tasks internally, rather than relying on support. For instance, the option to force a sync of inventory with Shopify or execute some bulk tasks independently would enhance our operational efficiency and autonomy. Additionally, while the user interface of ShipHero is generally user-friendly, we found that some sections had a bit of a learning curve. New users might find certain parts of the UI initially perplexing, requiring a period of adjustment to navigate comfortably. A more intuitive design or a detailed guide for these sections could help new users acclimate more quickly and make the most out of the application from the start. In summary, while these points are areas for potential enhancement, they are minor in comparison to the overall robustness and utility that ShipHero offers. We believe that addressing these aspects could make an already great tool even better. **What problems is ShipHero solving and how is that benefiting you?** ShipHero has been a game-changer for us at Mandala Stores, primarily by addressing two critical aspects of our business: scalability and integration. Firstly, it has significantly aided in scaling our business operations. With ShipHero, we can manage a high volume of stock units across various clients and multiple warehouses seamlessly. This robust capability has allowed us to expand our services without compromising efficiency or accuracy. Secondly, ShipHero excels in integration. It connects flawlessly with all our clients, ensuring that data flow between parties is smooth and reliable. This integration is vital for maintaining up-to-date inventory levels and for executing orders with precision. The direct benefit we've seen from these solutions is a streamlined logistical process. We can now handle more clients and a larger inventory with greater ease. The organized and integrated system provided by ShipHero has not only improved our operational efficiency but also enhanced our ability to provide superior service to our clients. This, in turn, contributes to the overall growth and success of our business ### 25. Great Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Lorenzo G. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2025 **What do you like best about ShipHero?** We have been using ShipHero for over 4 years and love their customer support team! It’s key to keeping operations running smoothly and efficiently. **What do you dislike about ShipHero?** The transition from Static to Dynamic has its flaws and the list of approved/supported equipment is limited. **What problems is ShipHero solving and how is that benefiting you?** With the new Dynamic version we can now also track expiration dates and lot numbers. This has been huge as a number of our customers have perishables like food, makeup or vitamins. ### 26. Exceptional Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Perla P. | Supply Chain Analayst, Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2025 **What do you like best about ShipHero?** Shipheros attention to detail when it comes to responses. every time I have a question on how to take an action and believe me I send in requests DAILY, I am followed up with an articulate, easy to follow and well put together "how to". My questions and concerns are usually cleared within minutes! **What do you dislike about ShipHero?** This might be more internal, but sometimes there are gaps with inventory, But nothing that SH can't handle. **What problems is ShipHero solving and how is that benefiting you?** Shiphero is helping to navigate through our automation rules ### 27. ShipHero Makes Picking, Packing, and Shipping Simpler for any Size Warehouse **Rating:** 5.0/5.0 stars **Reviewed by:** Alyssa S. | Director of Customer Service, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2024 **What do you like best about ShipHero?** ShipHero makes shipping quick and easy for anyone to use. They have a fantastic team. Alissa, Chris, Collin, and Stacy have been extremely helpful with any questions we've had, and they always get back to us as quickly as possible. Our team was able to easily navigate switching to ShipHero in 2 days with very little hiccups. ShipHero also has endless features, and we were able to personalize our account to fit our warehouse's unique needs. I highly recommend ShipHero and their team of awesome people. **What do you dislike about ShipHero?** I have not had a lot of negative things to say about ShipHero. The only thing I can think of so far is that having an android app for packing would have prevented us from having to purchase a new iPad. **What problems is ShipHero solving and how is that benefiting you?** ShipHero makes picking, packing, and shipping easier. It's made troubleshooting packing errors and software errors way easier to navigate. ShipHero also has helped us organize and manage our warehouse quickly and proficiently. ### 28. Shiphero has been a good experience. I feel like I'm a Shiphero expert. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2025 **What do you like best about ShipHero?** ShipHero has been straightforward for my team to implement, and it has allowed us to streamline our processes with ease. We rely on this system daily, and my team prefers it over our previous solution. I would highly recommend it. **What do you dislike about ShipHero?** I don't have a lot of downsides right now, I think inventory management could be a little more streamlined and I wish we could print labels and barcodes straight from the system. **What problems is ShipHero solving and how is that benefiting you?** Shiphero has allowed us to track shipping and inventory much better, it has also streamlined our processes to a high degree. ### 29. Easy to use, Quick Implementation and Great Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2025 **What do you like best about ShipHero?** Shiphero is a great way to bring automation to your warehouse fulfillment and shipping. The platform is intuitive and easy to use for training new users. The implementation team was very informative and we were able to implement in less than 2 months. The Netsuite integration team worked simultaneously for a successful launch. All Shiphero team members have been very accessible and quick to reply to our inquiries . **What do you dislike about ShipHero?** There were some process changes that we had to take on, but nothing that was critical in our daily operations. **What problems is ShipHero solving and how is that benefiting you?** We have improved inventory management and automated order picking to scale our fulfillment without additional staff. ### 30. Very proactive, quick to resolve simple issues! **Rating:** 4.0/5.0 stars **Reviewed by:** Ahmed f. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2024 **What do you like best about ShipHero?** - UI is user friendly, can find most things or new features easily or via SHIPHERO documentation. - SHIPHERO support for the most part is quick to provide updates on tickets. **What do you dislike about ShipHero?** - Missing features for bulk editing Orders (example: re-processing orders) - Bugs or software issues requiring re-processing of the order manually - Some support tickets require engineer assistance and these typically take sometimes over a month to resolve - Automation Rules should have more triggers to work with (example: non-existent SKUs with product names should be a trigger to work with) **What problems is ShipHero solving and how is that benefiting you?** Automating DTC/B2B orders for our clients. ### 31. Support Team Appreciation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Warehousing | Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2024 **What do you like best about ShipHero?** I find it to be fairly intuitive software and easy to implement, but when we have questions or need direction the support is top notch! I can't thank our CS manager Cathy and her team enough for all of the assistance they provide. We just recently expanded operations to a second location and they have been a huge proponent in our ability to do it smoothly and without any noticeable pauses in our service. We really think of them as an extension of our team as they provide not only knowledge, but offer up unique solutions to issues we encounter - which is pretty rare in today's CS landscape. We can't thank them enough!! Cathy's team is 10/10. **What do you dislike about ShipHero?** Often run into missing features/functionality that seem obvious, but have been missed or not given enough attention. **What problems is ShipHero solving and how is that benefiting you?** As a 3PL account we have a wide range of different clients with varying needs. ShipHero has given us the tools and visibility to manage all of these priorities and the number of exceptions that come with each. From receiving workflows, to inventory management, and multi-warehouse capability, ShipHero has helped us to structure our operations in a predictable and repeatable way. ### 32. Transformed our fulfillment and inventory processes **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2025 **What do you like best about ShipHero?** The ability to scale, provide robust workflows, and the ability to integrate with their 3PL network down the road if we need it. **What do you dislike about ShipHero?** It's a bit expensive and intensive to set up for smaller organizations. However, their onboarding team is fantastic. **What problems is ShipHero solving and how is that benefiting you?** We were having lots of pick and pack issues, and our inventory management was inconsistent. We ran into backorder issues, people getting the wrong products or missing products. ShipHero provided us with QA tools that have gotten everything dialed in. ### 33. Best WMS available for purchase **Rating:** 5.0/5.0 stars **Reviewed by:** Landen S. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2024 **What do you like best about ShipHero?** Easy to train new staff on its basics, allowing new employees to begin picking and packing orders on their first day. The WMS will even speak to staff in other languages step-by-step to help them learn how to pick orders. Offers a huge array of functionalities such as insight into labor analytics, shipment reports for customers, easy integrations with customer web-hosting platforms, generating return labels. Also offers consistent interaction with Shopify, Woocommerce etc that allows orders to be edited, canceled, set as priority without any communication issues between each platform (something we experienced with other WMS providers). They have a solid customer service team as well. Our customer service manager is incredibly knowledgeable, communicative, and easy to work with. They really work hard to hand-pick the best team members. Excellent redundancy measures when picking and packing orders. Also compatible with an adaptive packing station, allowing staff to simply press 2 buttons to pack orders. Complete removal of mouse and keyboard significantly speeds up the shipping process. Receiving procedures are very easy as well. Customers create purchase orders, our staff receive against them, and inventory is immediately available to be picked and shipped. The Purchase Order functionality also offers uploading of photos for received shipments or rejected inventory that may have arrived damaged that attaches to each PO. Hugely helpful for damaged goods organization and customer visualization of received inventory. Very IOS compatible, making picking orders via ipads an incredibly easy process for anyone to learn. We sort our packages in-house as well and utilize ShipHero's package sorting feature daily. It's accurate and fast. One of our favorite functionalities is the flexibility of ShipHero's automation rules. These were a huge contributor to our decision to switch WMS providers. These rules allow you to pre-set package sizes for efficient packing based on individual SKUs or the number of units in an order, direct staff to add gift notes for specific SKUs, choose specific carriers for specific items, or even automatically cancel orders for specific parts of the world if the customer has other 3PLs in other countries. These examples really don't even touch the amount of things that can be done with the amount of automation rules offered, but they are some of the ones we use most often. Very easy onboarding for new customers, user-friendly interface as well. Ultimately a big selling point for us when we onboard new customers. Every customer we have is very happy with it, no matter the size of their business. It can easily accommodate thousands of orders per day. Very honestly, there are no downsides to switching to Shiphero. They have allowed us incomparable optics into our complex operation that consists of shipping thousands of orders with extremely high accuracy all day long. We tried two other WMS providers before making the switch and could not be happier with our decision. They are lightyears ahead of other WMS providers. No doubts that ShipHero will continue to allow us to scale our operation to multiple warehouses. **What do you dislike about ShipHero?** Occasional bugs that may require a page refresh or a log out/log in to fix, some delays in customer service which have caused significant issues to be fixed upwards of 1 week after a ticket was submitted (specifically with wholesale order functionalities). However, the ShipHero development team ultimately met with us to get our feedback on this functionality and fixed it accordingly. This was also before we were assigned a dedicated Customer Success Manager. Since then, their service has been excellent. Difficulty onboarding the WMS to our warehouse. Originally told we would have a ShipHero representative arrive on-site to aid with onboarding, but this did not happen. Without in-person guidance, the basics were very easy to grasp and implement, but it would have been helpful to receive in-person guidance on additional complex backend functionalities and optimization of pick-lines. It should be noted no other WMS providers offer in-person training and it was not a big issue that this did not occur, but it would have made admin operation easier earlier on. Operating as an admin for my warehouse was initially overwhelming but is now easy. **What problems is ShipHero solving and how is that benefiting you?** ShipHero automates the 3PL receiving, returns, picking, packing, package sorting, rate-shopping, and labor analytics process, saving our operation an incredible amount of time to focus on other business aspects. These automations allow our staff to operate at a significantly faster rate than our previous WMS providers. ### 34. The best 3PL software there is **Rating:** 5.0/5.0 stars **Reviewed by:** Guillermo D. | New Projects Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2022 **What do you like best about ShipHero?** How customizable the software is. Also, the professionalism and efficiency of the support team. **What do you dislike about ShipHero?** It can be a little complicated to use at first; due to the complexity of the software. **Recommendations to others considering ShipHero:** Take your time to learn how to use Shiphero before implementing it. Also, make sure to purchase compatible printers, tablets, and barcode scanners. **What problems is ShipHero solving and how is that benefiting you?** We're being able to manage the inventory and process the orders of multiple clients in multiple warehouses simultaneously. We've also reduced warehouse mistakes enourmousluy. **Official Response from Megan Sullivan:** > Hello Guillermo! Thank you for leaving such an awesome review! We're so glad that ShipHero has been such a benefit to your 3PL and that it's helping you do more efficiently and effectively. We agree that working with our Implementation Team to really learn the software before implementation is a major key to success. Thanks again! ### 35. Excellent service and easy to use all in one ecommerce software. It just works! **Rating:** 5.0/5.0 stars **Reviewed by:** Tony D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2024 **What do you like best about ShipHero?** Simplistic order management and super easy to use shipping software that is barcode ready. Every thing is built it. And tight integration with Shopify. No other software is this tightly integrated into Shopify. **What do you dislike about ShipHero?** 2 versions. Need to get it all into one version asap. Makes it confusing. With logging in and out every time it switches. **What problems is ShipHero solving and how is that benefiting you?** Easy shipping, best shipping rates with ups and easy order management. ### 36. ShipHero **Rating:** 3.5/5.0 stars **Reviewed by:** Logan M. | Chief Revenue Officer/Head of Systems, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2024 **What do you like best about ShipHero?** I appreciate that new features are constantly being worked on to improve offering. The system is robust and serves our needs. They finally figured out a great system for tickets and customer service. Engineering is still the black hole where tickets go to die, but generally the service is excellent and I love working with the team members assigned to us. **What do you dislike about ShipHero?** I can always tell when ShipHero is rolling out a new feature because everything in the system starts to break and go haywire for about 2 weeks. Its like clockwork. I appreciate for that reason they don't roll out new features in Q4, but its astounding to me a software company like ShipHero rarely (if ever in recent memory) can have a smooth rollout of new features without some sort of an uptick in other system issues. Would also love if they could roll out a complete EDI solution and not a half baked one just to check a box after a tweet was erronously sent by Aaron that a full fledged SPS connection was available (August 2022). **What problems is ShipHero solving and how is that benefiting you?** As a 3PL, ShipHero is the center of everything we do. It manages all of our customers' orders, inventory, returns, etc. ### 37. Quick Response to my questions **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron R. | VP - Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2024 **What do you like best about ShipHero?** Juan is always quick to assist with my questions. It's nice to see the same names responding - it feels like they are truly partners with our 3PL. Thank you for the improvements and features that are continually being made. **What do you dislike about ShipHero?** I would like to see a forum of some sort where other users have the ability to post and answer questions and let the community provide responses. Sometimes the KB isn't quite what I need, so a place I could quickly see if there are others with the same question would be helpful. **What problems is ShipHero solving and how is that benefiting you?** ShipHero helps us easily connect our clients stores, and the integrations are usually pretty simple and work well. It allows us to receive inventory, manage inventory, cycle counts, shipping and more for lots of clients. Each client has different needs, and ShipHero provides us the tools to meet each of them. ### 38. Best Solution for E-Commerce Fulfillment **Rating:** 4.0/5.0 stars **Reviewed by:** Hamlet M. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2024 **What do you like best about ShipHero?** ShipHero is a great platform. Has many capabilities for e-commerce fulfillment, preset integrations with major platforms and many features that are essential to have. We have a 3PL and the ability to offer our clients a client portal with tons of visibility is one of my personally favorite features. **What do you dislike about ShipHero?** ShipHero is fantastic for e-commerce but it lacks a lot of capabilities on the B2B side which limit the things we can offer to our clients. **What problems is ShipHero solving and how is that benefiting you?** ShipHero is definitely a selling point in our business. Offering clients total ease of use, visibility, real time data, reports and much more is something that allows us to have ammo for every meeting with a new client. ### 39. Looked at 25+ WMS software providers and choose ShipHero **Rating:** 5.0/5.0 stars **Reviewed by:** Todd D. | Ecommerce Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2024 **What do you like best about ShipHero?** Our company searched for almost 2 years to find the right solution. ShipHero ticked all our boxes in our list of over 45 functionality requirements. We've utilized it for 3 months now and it just works. Their onboarding team was great and has all the support we need which isn't often because ShipHero just works. **What do you dislike about ShipHero?** This is minor. Prior when on ShipStation we were able to utilize their negotiated UPS rates which were better than negotiated rates from Hawaii. However, there are no negotiated rates with UPS, however you can ship with UPS from your own account. **What problems is ShipHero solving and how is that benefiting you?** Helping to reduce stock outs Eliminated mis-ships Reduced order turn time ### 40. Good Service **Rating:** 3.0/5.0 stars **Reviewed by:** Gera S. | Customer Success Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2024 **What do you like best about ShipHero?** ShipHero support is very informative regarding issues we face ocasionally. Their response time is good for non-emergency inquiries. **What do you dislike about ShipHero?** Sometimes we are unable to receive a clear solutions for errors we face. Most of the time they are quick one time fixes. Though we know this is usually due to other factors (lack of examples, as we are unable to keep faulty orders pending for too long). **What problems is ShipHero solving and how is that benefiting you?** Warehouse management ### 41. Game Changer with Room for Growth **Rating:** 5.0/5.0 stars **Reviewed by:** Alex B. | Founder & CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2021 **What do you like best about ShipHero?** ShipHero has significantly impacted our shipping and product management processes. Its user-friendly interface and advanced features have helped us streamline our operations, making our team more productive and efficient. As a result, we have been able to save both time and money. We are extremely grateful for the outstanding support provided by Alaina, John, Sergio, and Tolya. They have always been available to assist us and genuinely care about improving our experience with the platform. **What do you dislike about ShipHero?** ShipHero's picking and packing reports need more customization options and details to help us improve. **What problems is ShipHero solving and how is that benefiting you?** ShipHero has completely transformed our shipping process, resulting in the elimination of errors and happier customers who are more likely to return. Our warehouse team has become twice as fast without the need to hire additional staff. The support team is fantastic and has become an integral part of our team. While we are satisfied with the current reports, we believe that we can have even better ones. The management of sales has become smoother, but there is still room for improvement when it comes to business sales. **Official Response from Megan Sullivan:** > Hello Alex! Thank you for leaving us such an awesome review. We're so glad that our software is working for you and your team. And that it's helping to reduce errors. Making your business better and more efficient is always the goal. ### 42. ShipHero is the best WMS solution for e-Commerce brands and 3PLs! **Rating:** 5.0/5.0 stars **Reviewed by:** Jen S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2024 **What do you like best about ShipHero?** In comparison to other WMS softwares, I love how ShipHero is built for e-Commerce specifically versus many other legacy softwares which come from more retail warehouse management. It is easy to get started as well and also love that more features continue to get released given how quickly things in e-Commerce change. The ability to adapt to these changes as well as differing customer needs has stood out! **What do you dislike about ShipHero?** I think previously I would have said the slowness to get a response on a ticket, especially if something urgent is preventing from getting orders shipped. I have seen a significant improvement here. I do dislike the priority of the ticket has been removed when submitting, but I can imagine this was being overused before. Having a dedicated CSM has improved this area greatly for us. **What problems is ShipHero solving and how is that benefiting you?** ShipHero has helped us automate our 3PL operations and ensure an extremely high level of accuracy via the use of the barcode system. We are also able to manage inventory extremely accurately using the software. ### 43. Solid WMS with Features and Workflow Built for Brands and 3PLs in Mind **Rating:** 5.0/5.0 stars **Reviewed by:** Ops E. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2024 **What do you like best about ShipHero?** ShipHero is mindful of the operations on the floor. Many softwares are built by engineers only, but you can tell that operators were involved in ShipHero's software building process. The workflows are built with checks-and-balances, as lean as possible. It's easy to use, a ton of useful features, attentive customer support through ticketing system, and easy onboarding implementation process. **What do you dislike about ShipHero?** The Client-facing portal can use a facelift and more reporting functions. Some features should not be present on the Client facing side at all, or an easier way to disable them and remove from Client facing access completely. Certainly not a deal breaker. More of a want than a need, but all the small things add up to make a difference in the experience. **What problems is ShipHero solving and how is that benefiting you?** Helps us provide an omni-channel experience in a very transparent way with live and accurate inventory, lot management, order management, and billing. ### 44. Great Software with Excellent Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Sarmad S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2024 **What do you like best about ShipHero?** The software is easy to use/implement and teach. All the features are very apt for e-commerce businesses and we have never had to use an outside integration, Shiphero always seems to have out of the box integrations pre-built! Support is also very responsive and helps take care of problems in a timely manner while also making us understand We have multiple brands running on the platform so use it frequently for all our ops and have never seen prolonged downtimes which we have otherwise experienced with other platforms. **What do you dislike about ShipHero?** Sometimes some issues which span multiple tiers in Support can take a little while to get resolved, other than that customer service has always been very commendable. **What problems is ShipHero solving and how is that benefiting you?** ShipHero makes shipping thousands of e-com orders daily by easily connecting all our marketplaces to our fulfillment centers. ### 45. A WMS worth considering if your needs are limited to ecommerce and only ecommerce **Rating:** 2.0/5.0 stars **Reviewed by:** Quinn R. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2024 **What do you like best about ShipHero?** Some of the reps and tech staff are helpful (Alaina and John) The app is aesthetically pleasing Works decently well with Shopify **What do you dislike about ShipHero?** Extremely limited multi channel capabilities Poor data access (Example: For full details of an order, you will need to download TWO separate reports, found in two different locations. Each report only contains partial information.) Incohesive design (Feels like it was developed by individuals who were isolated and forced to construct their sections without any interaction with the other members of the team, or their projects) Consistent bugs Many of the app functions were designed by people who must have only had a cursory knowledge of warehouse activities: picking, packing, receiving, putaway, cycle counting, etc. The processes are not intuitive. At times they leave out many important safeguards, while other times require exceedingly redundant involvement by the user. Most of the features provide one way solutions that are difficult to navigate around and sometimes impossible to reverse. Inventory control and shipping in particular. Poor order management capabilities (For example: if you would like to see the total unit quantity for a particular order you will be disappointed because it is not listed anywhere. Period) Horrendous inventory movement processes. Example: inventory that has been picked neither changes location nor is relected anywhere that has data exporting capabilities. Aside from that specifc order's page, there is no indication that inventory is picked and waiting to be shipped. **What problems is ShipHero solving and how is that benefiting you?** Ecommerce is, to my knowledge, the only strength ShipHero has. It seems to be relatively smooth, when compared to its other features. **Official Response from Anatolii Petrosian:** > Hi Quinn, Thank you for your valuable feedback. We appreciate you taking the time to share your experience with ShipHero. We would like to address each of your points and provide more information. Regarding multi-channel capabilities, ShipHero supports a wide range of platforms, including: eCommerce Platforms: Shopify, BigCommerce, WooCommerce, Magento 2 Marketplaces: Amazon, Walmart, Ebay, Etsy, Google Shopping Feel free to create your custom integration since we have an option to manage it using our API. When you connect ShipHero to your channels, orders are imported immediately, and quantities are synchronized in real-time. There are no limitations on the number of stores, orders, or products you can manage. Additionally, we support most of the features from the connected stores, allowing you to manage product values, update orders, handle holds, and process payments using the main tools. Regarding data access, ShipHero provides comprehensive reporting capabilities within our user interface. You can access reports for orders (import/export), Cost of Goods, line items, shipments, and sales. We also offer the option to create custom reports that can be delivered to your email on a daily, weekly, or monthly basis. These reports can include any data you need without size limitations. Simply let us know what information you require, and we'll ensure it's included in your custom report. We acknowledge your feedback regarding the design consistency across different sections of the app. We are actively working on updating our platform to a new, cohesive design. While our top priority is maintaining system stability, performance, and user convenience, we have made significant progress this year in migrating to the new design. Our goal is to fully transition to the updated design while ensuring a seamless user experience. If you encounter any unexpected bugs or issues, our dedicated support team and engineers are available 24/7 to assist you. Simply reach out to us, and we will do our best to resolve any problems promptly. Our Customer Success Managers (CSMs) are also ready to help you create the optimal setup for your business. Regarding the intuitiveness of our processes, we have designed ShipHero to simplify storage and shipping operations. We operate our own warehouse facilities under the ShipHero Fulfillment brand, which allows us to test new features and updates internally before releasing them to our customers. Many of our engineers and customer service team members have years of experience working with WMS platforms, and we prioritize user experience since we are users ourselves. If you encounter difficulties using any of our features, we encourage you to reach out to your CSM for guidance on best practices and how to achieve your specific goals. Regarding order management capabilities, ShipHero provides robust tools for managing and viewing order details. You can update and view each value of an order, manage orders in bulk, and utilize a complex system of automation rules without limitations to meet your specific needs. Regarding inventory movement processes, you can view the status of picked inventory on the order page in the totes section or in the totes report. Picker and packer reports will help you to see any logs of picked orders in a certain period of time. We value your feedback and are constantly working on improving our app. Our customer service team is dedicated to assisting you with all your needs. Please don't hesitate to contact us with any questions or requests. Rest assured that we have shared all of your thoughts with our Product and Engineering teams for their consideration and action. Thank you once again for your feedback. We appreciate your business and look forward to serving you better. Best regards, The ShipHero Team ### 46. Black Wolf Skin Care - 5 Year ShipHero Update **Rating:** 5.0/5.0 stars **Reviewed by:** Alex L. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2021 **What do you like best about ShipHero?** ShipHero has been a game-changer for me as a fulfillment operator. Five years ago, I took a big financial leap from Shipstation to ShipHero. Since then, I have shipped more than 2.5 million packages, and I have learned a few things along the way. As I adopted ShipHero more, I found that I had fewer headaches. With ShipHero, I can scan everything, and once I got over the idea of not wanting to do "extra work," inventory and packing issues virtually disappeared. Taking the time to set up automation rules for boxes, statuses, and barcoding products made our entire operation run smoothly. I would rather have two, three, or even four extra scans than have someone look at a screen and tap to confirm. **What do you dislike about ShipHero?** Please expose workorders in the public API **What problems is ShipHero solving and how is that benefiting you?** The core product now has new features that are truly impressive. As a brand that does a lot of pre-kitting, Workorders has been a game changer for us. It has addressed our main pain point of manual inventory adjustments not being done properly. Additionally, we can now schedule all our special projects within ShipHero which has enabled our team to work without constant direction from our warehouse manager. To ensure that a WMS fits into our business overall, I decided to take a practical approach and referred to the API docs. I wanted to customize workflows to run exactly as we needed them to, so I found a way to automate everything from reporting to prioritizing orders and notifying our ERP of PO receivings through the ShipHero API docs and Make.com. **Official Response from Megan Sullivan:** > Thank you Alex! We're so happy to be partnering with Black Wolf and glad that our team and our system is taking your business to another level. We appreciate you taking time to leave feedback, too. Thanks! ### 47. The more I use the more I love shiphero **Rating:** 5.0/5.0 stars **Reviewed by:** Humberto H. | warehouse manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2024 **What do you like best about ShipHero?** Their academy lets new employees learn how to use it a very short period of time, the videos are interesting and well explained. **What do you dislike about ShipHero?** I havent found any downsides, I love how shiphero keep improving and adding new features **What problems is ShipHero solving and how is that benefiting you?** inventory and order management ### 48. Overall a great WMS! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Warehousing | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about ShipHero?** We've been using ShipHero for around four years now, and after experimenting with other platforms, none have matched up to ShipHero's functionality. We had issues in the past with response times to tickets but those concerns have since been addressed. ShipHero and there customer service team are very responsive and knowledgable and work diliginetly resolve any issues. The store connection process is easy to use and the picking and packing features within ShipHero are the best I have used. **What do you dislike about ShipHero?** My main dislike is around cost of ShipHero's product. As a smaller company, the expense of this WMS is tough to take on. I wish there was more wiggle room in the cost structure to help our small business like our own. Despite this issue, the cost saving of moving to another WMS are not worth it so ShipHero wins out. **What problems is ShipHero solving and how is that benefiting you?** ShipHero's WMS allows us to manage our inventory correctly and make sure that our stores are always up to date with the proper invnetory levels, a absolute crucial aspect to any e-commerce business. On the shipping side, being able to rate shop shipping options for box sizes or add automation rules to strealine processes allows us to be very efficent in our daily operations allowing for more volume out the door. ### 49. ShipHero Onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Carson K. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2024 **What do you like best about ShipHero?** The onboarding support was best in class. I got all of the answers I needed and Alissa our onboarding specialist took very good care of us. My favorite phrase we got whenever we had questions regarding setup was "no problem we can do that" . Excited to see what comes next with our ShipHero journey. **What do you dislike about ShipHero?** 1. The link between "app." and "shipping." is not very fluid. It should all just be under one interface. 2. During the setup there was no ability to copy automations or MWA rules from one account to the next. Caused a lot of redundancy in setup. 3. Reports. I don't like that I cannot set a date range to look at shipped orders in the reports page. I have to filter by the "order date" but I need to be able to filter by "shipped date" 4. I don't like that I have to select rows of data individually. I wish I could hold the shift button and select multiple rows at the same time. 5. On the main home dashboard I wish I could toggle the data to show one of my warehosues or all of my warehouses. Since I have both warehouses enabled, I just see all of the data together but I manage my locations separately. 6. On the main dashboard I wish there was a summary that showed all of my clients and how many pending orders they had to fulfill. 7. I wish on the user setting page it gave some kind of pop up description of what each permission means. Kinda hard to understand and set access appropriately Overall we love ShipHero these are just some things that we didn't love. **What problems is ShipHero solving and how is that benefiting you?** Transisitioned from Extensiv to Shiphero and it has solved a number of isses. Mainly the flow of data from our customers stores to the platform. We also have better solutions for batch processing and enhancing our operations in the warehouse. Billing is also much better. ### 50. Customer service in a flash. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2025 **What do you like best about ShipHero?** Our concern was addressed not only promptly but more importantly, in a professional and quick manner. Thank you, Paula. Keep up the good work. **What do you dislike about ShipHero?** Nothing. Just continue innovating and shaping the fulfillment E-commerce business. **What problems is ShipHero solving and how is that benefiting you?** Saves time and avoids duplication of work. ## ShipHero Discussions - [How do you handling inventory In and Out efficiently](https://www.g2.com/discussions/30463-how-do-you-handling-inventory-in-and-out-efficiently) - 1 comment, 1 upvote - [How much does ShipHero cost?](https://www.g2.com/discussions/how-much-does-shiphero-cost) - 1 comment - [Is ShipHero a 3pl?](https://www.g2.com/discussions/is-shiphero-a-3pl) - 2 comments - [Is ShipHero a WMS?](https://www.g2.com/discussions/is-shiphero-a-wms) - 1 comment - [View ShipHero pricing details and edition comparison](https://www.g2.com/products/shiphero/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-18+12%3A31%3A45+-0500&secure%5Bsession_id%5D=20cfa438-ea3e-46f9-8716-85d4644b361e&secure%5Btoken%5D=c8336454a83477896a1c22f94644ae00844084368c94ee580120bd567afcc524&format=llm_user) ## ShipHero Integrations - [Amazon Virtual Private Cloud (Amazon VPC)](https://www.g2.com/products/amazon-virtual-private-cloud-amazon-vpc/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [Sendcloud](https://www.g2.com/products/sendcloud/reviews) - [ShipEngine](https://www.g2.com/products/shipengine/reviews) - [ShipStation](https://www.g2.com/products/shipstation/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [Snipe-IT](https://www.g2.com/products/snipe-it/reviews) - [Tiktok](https://www.g2.com/products/tiktok/reviews) - [WooCommerce](https://www.g2.com/products/woocommerce/reviews) ## ShipHero Features **Management - Multicarrier Parcel Management Solutions** - Third-Party Integration - Multicarrier Parcel Management Solutions - Label Printing - Multicarrier Parcel Management Solutions - Multiple Carriers - Multicarrier Parcel Management Solutions - Customer Information Database - Multicarrier Parcel Management Solutions - Flexible Billing - Multicarrier Parcel Management Solutions - Shipping Management - Multicarrier Parcel Management Solutions **Planning** - Picking Methods - Documents - Locations - Scheduling **Supply Chain Operations** - Warehousing - Transportation - Inventory Management **Labels** - Label Printing - Return labels - Bar codes **Multichannel inventory management** - Warehouse Inventory Transfer - Multichannel Inventory Syncing - Multi-Warehouse Routing **Warehouse Definition** - Locations - Visualization - Warehouse Slotting **Barcode support** - Symbologies - Serialization - Standard formatting - Printing - Integrations **Order Entry** - Entry - Register - Notifications **Integrations** - E-Commerce - WMS - Accounting - OMS **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Execution** - Voice - Mobile - Adjustments **Customer Management** - Customer Portal - Visibility - Billing **Order management** - Order tracking - E-commerce integrations - Manage orders - Order Status **3PL inventory management** - Client management - Marketplace connections - 3PL inventory tracking **Logistics** - Cross Docking - Receiving - Pick & Pack **Design** - Label formats - WYSIWYG editor - Color editor - Graphics import - 1D and 2D barcodes - RFID Encoding **Order Tracking** - Shipping - Tracking - Backorder **Tracking** - Shipping - Inventory **Analytics** - KPIs - Dashboards - Custom Reports **Carrier and rate management** - Quick rate comparison - Vendor availability - Flat rate services **Inventory Management** - Inventory Tracking - Inventory Costing - Product Master - Inventory Forecasting - Integrations **Analytics** - Worker performance - Error Tracking - Procurement analytics **Inventory Management** - Stock Levels - Flow Of Goods - Reserving Goods **Transactions** - Exchange - Approvals - Refund - Credit **Inventory management** - Low stock alerts - Automated inventory orders - Assign suppliers **Inventory Management** - Customer Portal - Cycle Counting **Customer Management** - Order Status - Information Access - Email Notifications **Reports** - Shipment reports - Inventory reports - Unshipped products **Subscription Management** - Payment Data - Payment Gateway - Billing - Automatic Payments **Agentic AI - Order Management** - Adaptive Learning - Natural Language Interaction **Inventory Management Platform Features** - Centralized Inventory Database - Inventory Level Dashboards - Stock History Reporting - Low Stock Notifications - Bundles, Kits, & Variants - Asset Tracking - Inventory Forecasting - eCommerce Integrations - Accounting Integrations - Data Exporting / Importing ## Top ShipHero Alternatives - [ShipBob](https://www.g2.com/products/shipbob/reviews) - 3.7/5.0 (117 reviews) - [ShipStation](https://www.g2.com/products/shipstation/reviews) - 4.3/5.0 (579 reviews) - [Cin7 Core](https://www.g2.com/products/cin7-core/reviews) - 4.2/5.0 (333 reviews)