The web app works well, and so far the packages that I've shipped have all arrived on time. The employees I'm working with generally seem like they want to help. Review collected by and hosted on G2.com.

On https://support.shipbob.com/en/articles/3983367-shipbob-s-turnaround-times-policies-and-slas, they promise a 2 day SLA to full resolution of support issues. I'm mostly writing to let anybody considering ShipBob know that's just completely untrue.

I have been overbilled by them on multiple things. I have several receiving charges, which should just be a flat $25 fee, that have been billed at 2-4x that number. The employees I'm working with at ShipBob have acknowledged that these numbers are wrong, but we're now into the fourth day and no refund. The only explanation I get is that they have internal processes they have to go through, and those will take several days. That's an actual excuse for them not meeting their SLA - because these simple refund requests require internal procedures. To whoever at ShipBob may be reading this, if your internal procedures prevent you from getting simple issues resolved in two days, then DON'T PUBLICLY OFFER UP A 2 DAY SLA FOR RESOLUTION OF THOSE ISSUES.

When this was raised to a manager, he told me that they have thousands of customers, so things take time and I just need to wait. Again - if you have so many customers that you can't resolve customer issues in 2 days, THEN DON'T HAVE A PUBLIC PROMISE ON YOUR WEBSITE TO RESOLVE ISSUES IN 2 DAYS.

Anyway, if you go with ShipBob, definitely check your billing - I have been overbilled on warehouse storage, receiving and shipping, and I've been a customer for less than a month. It's pretty shocking to me that they can't be trusted to get such basic things right.

If any ShipBob executives are reading this - I just want to be refunded for obviously billing mistakes in a reasonable timeframe. That's it. I really feel like I'm not asking too much here. Feel free to reach out if you'd like to discuss. Review collected by and hosted on G2.com.

ShipBob's support team is incredibly responsive and open to feedback and implementing new processes that help serve our business needs. Review collected by and hosted on G2.com.

None come to mind. Any issues we encounter and report on are shared promptly and usually amended. Review collected by and hosted on G2.com.

Their customer support is excellent! Really enjoy how streamlined their process is from receiving our packages to sending it out. The onboarding process was also easy Review collected by and hosted on G2.com.

nothing! Their customer support is excellent! Really enjoy how streamlined their process is from receiving our packages to sending it out. The onboarding process was also easy Review collected by and hosted on G2.com.

Support is very professional and replies to emails or chat within a reasonable time window. Review collected by and hosted on G2.com.

The pick-n-fulfill fee is 4 times more expensive than Amazon fulfillment center.

Pallet upload fee is expensive than other services we have being using.

Warehouse did not update system even the pallets were picked up for many days.

Duplicated wrong charges.

Need to make appointment for warehouse pick up / drop off, this causes extra time and additional fees. Review collected by and hosted on G2.com.

Customer support tries, but when they are part of a dishonest organization, you won't get anywhere Review collected by and hosted on G2.com.

When you sign up with these guys, you think it's a good alternative to Amazon, but it's not. As purely a holding warehouse, they are OK because rates are more transparent and easy to compare to others. But, use them for the fulfillment, and be prepared to be taken advantage of. They will charge you fees that are sometimes 300% more than Amazon, and guess what you can't do much about it because they are holding your goods. They impose additional "holiday fees'" (I'm sure it's all buried in the fine print because they always tell you it is) - their shipping rates are ridiculous compared to Amazon. I get it; we all expect to pay a little more than the rates Amazon negotiates with its partners, but not $14 vs. $5. They will do it until you say something - the first time they said, "oh, sorry about that - our mistake" and went back and adjusted the cost down a little. The next time I began to fulfill with them, the charges were even more, and i was told it was correct. Now fighting with them during the holiday season. There are also constant issues with their platform and service - mistakes make constantly. For me, its been a gigantic headache. Do yourself a favor and stay away from these guys unless you enjoy stress :). Review collected by and hosted on G2.com.

I can not find what i like about them there is nothing that you can like about them Review collected by and hosted on G2.com.

They overcharge on shipping and never tell you the true price of shipping + picking etc, they send big boxes to charge you more, the same package with Easyship or pirateship is $40 while they charged me $80, same dimensions same weight!

After this I decided to switch from them, so I created a B2B order on November 3, their SLA was 4 business days, after 3 business days I got an error on their end and contacted support and they said that something on their end is wrong.

After this they said we will send this to our Tier II, so what they did is rest the SLA and decided to keep even more my goods, they were finally able to pick and ship on November 17.

I tried to contact them many times on the phone and they answered only 3 times during 2 weeks and when I told them to connect me with the manager they said that she is in a meeting, while after 4-5 days she finally replied and just told me that she was out of office, while on phone they said 2 days she is in a meeting.

Their support is mostly Indian and support does not know what they are doing.

After they shipped them they just told me that accidentally they did not shipped some goods that were on that order!

So during this time I was not able to sell any product because the support was not replying to me for 4-5 days and all I could hear was Sorry and accidentally. Review collected by and hosted on G2.com.

There is nothing I think they do well. The sales pitch is the best part. Review collected by and hosted on G2.com.

I have nothing nice to say, these guys make me regret outsourcing. Pricing isn't competitive, all communication is bot scripted or feels like it. The WRO system doesn't actually work. I have to merge all my products again every time I add a new channel. They lost $3000 in product, signed for it, and told me to "go back to my manufacturer." The over simplified system is confusing, the help pages don't answer questions, help isn't available to the average user, "live" help is only available twice a week in a group setting. Review collected by and hosted on G2.com.

The ShipBob interface was very slick and well thought out. However, that's where the positive ends about this company. Review collected by and hosted on G2.com.

ShipBob about put me out of business. Highly incompetent at their core functions - counting and shipping. If you're a small to medium-sized business - look elsewhere. Review collected by and hosted on G2.com.

The multiple choices for where to house our products. Review collected by and hosted on G2.com.

The fees could be adjusted a bit, but it's not a big deal. Review collected by and hosted on G2.com.

I don't see. Not much actually. Just bad Review collected by and hosted on G2.com.

Very expensive. When you look at their prices per shelf or pallet it seems ok but I think they put very little products on a pallet so it's gonna be 40$ each. 3 times the stocking price of Amazon. Because they are too cheap to have a normal inventory of boxes they put a 3 lbs product in a big boxe so I was charged for 49 lbs dimensional weight. Worst warehouse and shipping management I ever saw. Customer service wil make you wait 1 week to tell you that the boss said that's the way it is. Scam Review collected by and hosted on G2.com.