The software is probably the only piece that works fine, though it's very slow to load. Review collected by and hosted on G2.com.

I dislike pretty much everything. They do not pack orders properly. The support is unhelpful. When they make errors, you have to fight to get a refund every single time. Review collected by and hosted on G2.com.

Absolutely nothing. I wish there was a single good thing about this company. Review collected by and hosted on G2.com.

They are a scam website. Just google "Shipbob.com Reviews" and trust what people are saying. Worst company I ever worked with. Review collected by and hosted on G2.com.

Not sure, never got it implemented. Seemed like a good solution, but they stopped answering our emails at the end and never gave a reason. Review collected by and hosted on G2.com.

Customer service and the inability to work with companies. Ridiculous business practice of just not responding to emails, rather than letting us know it's not going to work. So very strange and unprofessional. Review collected by and hosted on G2.com.

There is great flexibility in the number of warehouses available, as well as the fulfillment options. Review collected by and hosted on G2.com.

Logistics are not ideal, as counts of products change without explanation, and returns take forever to process. Review collected by and hosted on G2.com.

The app is easy to use, and the support staff try very hard. Review collected by and hosted on G2.com.

The warehouse staff are utterly incompetent. They constantly lose inventory, send items in oversized packaging (and overcharge accordingly) and use precisely 0 common sense.

Every issue takes weeks to resolve, the support team rely on the incompetent warehouse team to provide answers, and they are too lazy or stupid to do so.

Recently Shipbob switched to using DHL as standard for most light packages and the courier is completely useless. Many packages get lost, more take over 3 weeks to arrive (by which time i have been forced to refund / replace for my customers). Shipbob are utterly useless in dealing with the situation, they are so focused on penny pinching with a cheaper carrier that they just blame DHL and explain that I can pay double to use a carrier that will actually deliver my items. They take no responsibility for their choice to use an unreliable service. Review collected by and hosted on G2.com.

I liked the ability to edit orders within shipbob, I found this helpful instead of constantly switching between the store platform and shipbob when editing an order for a customer Review collected by and hosted on G2.com.

Sometimes it was easy to make errors when editing orders within the shipbob interface, this was specifically true when items were named similarly so I had to be careful. Review collected by and hosted on G2.com.

If you are thinking of a fulfilment storage for your company I beg you not to make the same TERRIBLE decision as we did. All their customer service is in India and they do not understand what 'customer service' is.

We requested 81 pounds of our goods to be moved from West Coast to East Coast and prior to that we asked for the shipping. They send the link to their pricing which should be $146.74. So 2 days later, our credit card gets charged with $1,193.07. Now they say they never give any estimate before shipping and link to the pricing they sent was invalid to that order (we specifically referred to that exact order). This makes zero sense - they mislead customers, lie and do not even call you back to try to resolve the issue. Filed fraud with the bank, and reported them with BBB.

Please go with Amazon or any other fulfilment center. They will charge you 2x what Amazon charges + ridiculous monthly fees + bunch of hidden fees.

Biggest SCAM I have encountered in years. STAY AWAY!!! Review collected by and hosted on G2.com.

They will charge you 10 times more than what they promise, no customer service, switch & bait. Review collected by and hosted on G2.com.

Easiness to navigate their platform and how easy it was to integrate with my shopify and amazon stores. I had a few questions at the beginning and I managed to get those questions quickly adressed by emails. Their shipping rate seems competitive. I recently also just had the experience of transferring inventory to Amazon and it was way easier than I had anticipated! Review collected by and hosted on G2.com.

So far nothing, and I hope this will continue that way! Review collected by and hosted on G2.com.

They are incredible at getting you signed up and explain to how they will handle all of your shipping needs Review collected by and hosted on G2.com.

1) They lose packages all the time

2) Packages that used to take 3-5 days to arrive at our customer's locations now take 15-30 days and yet we pay 3x what we used to spend shipping ourselves

3) Shipbob will lose packages and not care

4) They will overcharge you for no reason and then only after you discover fees that are absurdly high they then perform an "audit" and refund you several thousand dollar overcharge

5) They even make it nearly impossible to take out your inventory Review collected by and hosted on G2.com.

The integration works perfectly, the shipping is fast. It allows my site https://ecologicmart.com to have a store. Review collected by and hosted on G2.com.

It's a little harder for me, but it's still worth it. Review collected by and hosted on G2.com.