# ShipBob Reviews **Vendor:** ShipBob **Category:** [3PL Software](https://www.g2.com/categories/3pl) **Average Rating:** 3.7/5.0 **Total Reviews:** 121 ## About ShipBob ShipBob is a leading global supply chain and fulfillment platform for SMB and mid-market omnichannel merchants. We provide fast, reliable, and scalable fulfillment solutions for ecommerce brands. Founded in 2014, ShipBob helps thousands of direct-to-consumer (DTC) and B2B companies streamline their operations with a tech-enabled, outsourced fulfillment network. With dozens of fulfillment centers across the US, Canada, UK, EU, and Australia, ShipBob enables brands to store inventory closer to customers, reduce shipping costs and transit times, and scale globally with ease. ShipBob’s proprietary platform provides real-time visibility into orders, inventory levels, and fulfillment performance across all sales channels. Ecommerce merchants can sync their stores, retailer partners, marketplaces (like Shopify, Amazon, Walmart, Target, TikTok Shop, and more), manage inventory, forecast demand, and monitor shipping in one unified dashboard. Key features include: Distributed inventory across global warehouses Smart order routing and optimized shipping rates B2B and retail distribution capabilities, including EDI fulfillment, compliance with 200+ retailers, and more Robust analytics and demand forecasting tools Dedicated merchant success and onboarding support By combining world-class logistics infrastructure with intuitive technology, ShipBob gives growing brands the tools and flexibility they need to scale. For brands that run their own warehouses, ShipBob also offers a flexible warehouse management system (WMS). ShipBob WMS powers first-party fulfillment operations with the same software used in ShipBob’s global network to enable brands to efficiently pick, pack, and ship orders from their own facilities with full inventory control, real-time visibility, quality control, and automation tools. Whether outsourcing fulfillment or optimizing in-house operations (or even adopting a combination of both for a hybrid fulfillment approach), ShipBob helps brands simplify logistics, improve customer experience, and scale faster. ## ShipBob Pros & Cons **What users like:** - Users value the **responsive customer support** from ShipBob, enhancing their experience and aiding in ongoing improvements. (11 reviews) - Users value the **ease of use** of ShipBob, praising its intuitive platform and responsive customer support. (8 reviews) - Users value the **user-friendly platform** and insightful support from ShipBob, enhancing their operational efficiency and satisfaction. (6 reviews) - Users find ShipBob's **intuitive interface** and responsive support team incredibly helpful for seamless fulfillment operations. (5 reviews) - Users praise ShipBob's **reliable order processing** , consistently delivering on time while providing excellent customer support. (5 reviews) - Automation (4 reviews) - Easy Integrations (4 reviews) - Users value ShipBob's **efficient inventory management** and real-time tracking, enhancing fulfillment and growth opportunities. (4 reviews) - Shipping Efficiency (4 reviews) - Integrations (3 reviews) **What users dislike:** - Users express frustration over **limited control and automation** in inventory management, especially for Canadian operations. (3 reviews) - Users express frustration with **shipping issues** related to On-Trac, experiencing lost orders and delivery delays regularly. (3 reviews) - Users desire greater **control over inventory management** within ShipBob, seeking instant batch handling without external support. (2 reviews) - Users feel the **limited reporting** features hinder their ability to manage inventory and order exceptions effectively. (2 reviews) - Users express frustration with **long waiting times** for support and fulfillment, impacting their business operations significantly. (2 reviews) - Difficult Learning (1 reviews) - Difficult Training (1 reviews) - Learning Curve (1 reviews) - Limitations (1 reviews) - Limited Automation (1 reviews) ## ShipBob Reviews ### 1. Overcharged for 2 years. **Rating:** 0.0/5.0 stars **Reviewed by:** Morgan L. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2022 **What do you like best about ShipBob?** Nothing. I liked Shipbob when I first started working with them before I realized that every single day was going to have a new issue to deal with. **What do you dislike about ShipBob?** Shipbob has scammed over $5,600 from me by putting my tiny product in XL sized boxes and shipping it internationally, then charging me the highest shipping cost possible. If I could give ZERO stars I would. Turns out they have been scamming me over 2 years. They have been putting my 6 x 4 x 1 product in a HUGE 10 x 8 x 3 box and shipping it internationally. This changed my costs from a reasonable $17 to around $37. Absolutely INSANE. These people should be put out of business. Scammers, liars, unprofessional, totally broken chain of command and no one to take responsibility for this mess. **What problems is ShipBob solving and how is that benefiting you?** They haven't solved anything. ### 2. Worst support ever! **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2023 **What do you like best about ShipBob?** They were good at the beggining but now they don't respont **What do you dislike about ShipBob?** I have been trying to contact ShipBob to resolve my issues regarding multiple orders, and they keep saying I will be contacted, but they never do. They are fast charging money, but when it's about shipping orders to your clients, they take years, and their system fails, but worst yet, they don't offer good support to solve their system issues. **What problems is ShipBob solving and how is that benefiting you?** Not solving and instead generating problems **Official Response from Shipbob Marketing:** > Hi there, can you please send us more info (like your email or company name) so we can reach out and resolve your issues? ### 3. ShipBob is easy to work with and program is easy to learn **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2023 **What do you like best about ShipBob?** How easy the step-by-step instructions are given. Ankit Gupta was very patient with all of my questions **What do you dislike about ShipBob?** Asking not to put the same SKU but multiple lot #s on one pallet. **What problems is ShipBob solving and how is that benefiting you?** Lowering our cost on storage and fulfillment. ### 4. Great experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Abigail a. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about ShipBob?** Super easy dashboard and easy to send in warehouse orders **What do you dislike about ShipBob?** The fees and costs change very frequently **What problems is ShipBob solving and how is that benefiting you?** Helping me get out my product quickly ### 5. Web3/NFT Company Merch Store **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2022 **What do you like best about ShipBob?** Great ease of use across interfaces, largely easy-to-find options and settings, with some deeper utilities that required some explanation from helpful service reps. **What do you dislike about ShipBob?** More built for regular storefront activity with evergreen product sales, less particular controls for pre-sale and staged/selective item fulfillment but not a prohibiting factor (I was a bit of an edge use case). International shipping problems and unexpected costs to customers arose unfortunately. **What problems is ShipBob solving and how is that benefiting you?** 3PL for my merchandise store, solves a massive part of the puzzle for me as fulfillment is the trickiest part of the logistics associated with our merchandise sales. ### 6. Great support from beginning to the end **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2023 **What do you like best about ShipBob?** The personalized support they provided our company and all the information available about any questions you may have, and the transparency of their price structure. **What do you dislike about ShipBob?** It's not that easy doing the configuration all by yourself. **What problems is ShipBob solving and how is that benefiting you?** As a small company, we don't have the resources to store and manage products. ShipBob makes it possible for us to do business cost-effectively and efficiently, satisfying our clients and us. It also allows us to concentrate on our business. ### 7. Around the world local shipping made easy **Rating:** 5.0/5.0 stars **Reviewed by:** Jason D. | CEO and founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2022 **What do you like best about ShipBob?** Easy to use interface. Clear instructions for getting products in each warehouse following the quick set-up wizard. Affordable rates with no minimum volumes. Good help documentation and live chat support. Plugin with Shopify is reliable. **What do you dislike about ShipBob?** Sellers are required to register for GST/VAT in each country they ship from, even if their total sales don't meet the minimum threshold for collecting tax. Some of the account and shipping settings are a bit hard to find. The quick-set sometimes looks incomplete when is complete. **What problems is ShipBob solving and how is that benefiting you?** Thanks to ShipBob I can afford to offer "free local shipping" to customers in multiple countries: USA, Canada and Australia in my case. ### 8. Lacey was very helpful and good at explaining everything. The onboarding process with smooth. **Rating:** 5.0/5.0 stars **Reviewed by:** Meena B. | Yoga Instructor, Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2022 **What do you like best about ShipBob?** The support given by Lacey when joining the company including the walk-through of the backend ShipBob platform. **What do you dislike about ShipBob?** Nothing. The service was good and helpful **What problems is ShipBob solving and how is that benefiting you?** It is helping me reach more customers with our products. ### 9. Good experience, solid online portal, fair pricing and options for low-volume shippers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2022 **What do you like best about ShipBob?** We're using Shipbob because we have relatively low monthly volume, under 500 units, and most 3PLs don't work with shippers that have lower volume. At a low volume, the experience is mostly "self serve", but it has been good for the first six months. **What do you dislike about ShipBob?** There are not a lot of options for how the package is sent to the customer. No custom packing slip, branded insert, etc. They do let you send your own packing materials, but I hope they fix the lack of a customized packing slip. **What problems is ShipBob solving and how is that benefiting you?** Having a 3PL handle shipping is a great improvement for business operations. It frees staff to do other stuff, and means that shipping is always covered, even if people are out of the office. **Official Response from Tessa Carmeni:** > Hi there! We're so happy to hear you're having a positive experience with us so far! Regarding the customization of the packaging, we do offer the possibility to go for branded packaging, marketing inserts, kitting, and gift notes. You can find all the info here: https://www.shipbob.com/product/customization-suite/ Best, Tessa from ShipBob ### 10. Easiest implementation process of a 3PL **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2022 **What do you like best about ShipBob?** Their technology makes for seamless integration that is also customized to your needs. It is easy to build customized processes and validate if they are working or not and the transparency in the process really accelerates any audits you do **What do you dislike about ShipBob?** With the technology being strong, you don't get the same "hand-holding" experience as you do with other 3PLs. I found myself double checking and validating a lot more in order to feel the same level of trust simply due to the outdated practices of the industry **What problems is ShipBob solving and how is that benefiting you?** The ShipBob implementation process is faster and easier than other 3PLs, allowing for fast transitions ### 11. The setup process for ShipBob was very helpful. **Rating:** 4.0/5.0 stars **Reviewed by:** Justin B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2023 **What do you like best about ShipBob?** Gaurav Kochar was excellent in helping us during our setup. **What do you dislike about ShipBob?** Navigating ShipBob is still fairly annoying and not the easiest to use. **What problems is ShipBob solving and how is that benefiting you?** Helping us with additional storage space. ### 12. Great customer service; easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Dina S. | Guest Relations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2022 **What do you like best about ShipBob?** Shipbob is user-friendly and simple to learn. Plus, it has great customer service. Typically we operate day to day without any issues. **What do you dislike about ShipBob?** The only downside is when something goes wrong, it tends to go wrong on multiple orders. Like one person got the wrong item 3 times before they finally corrected it! **What problems is ShipBob solving and how is that benefiting you?** Shipbob is our shipping solution. We have self-published multiple books and it is very expensive to package and ship them ourselves. So using Shipbob is super important to us. ### 13. ShipBob Review **Rating:** 4.0/5.0 stars **Reviewed by:** Beatrix M. | Director, CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2022 **What do you like best about ShipBob?** I am still new to ShipBob so haven't had much time to use it. The customer support is very good. **What do you dislike about ShipBob?** I find the software a bit confusing and not very versatile with respect to providing options for products and shipping rates. The system seems a bit slow in updating. **What problems is ShipBob solving and how is that benefiting you?** Managing the shipping of products from my online shop ### 14. Some areas for improvement but overall satisfactory experience **Rating:** 3.5/5.0 stars **Reviewed by:** Joshua C. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2022 **What do you like best about ShipBob?** Great portal, responsive support, and usually queries are resolved to full satisfaction. **What do you dislike about ShipBob?** Have been times where orders are late, or information on portal has not been updated correctly. Pricing on shipping can be higher than usual, need to renegotiate with their providers. **What problems is ShipBob solving and how is that benefiting you?** Providing me with a fulfillment partner in the USA as we are based in Canada ### 15. Positive **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2022 **What do you like best about ShipBob?** Hands on help from the team when we were new to the process. Lacey Elliott specifically was wonderful to work with and went out of her way to help us. **What do you dislike about ShipBob?** We had some issues with orders going unfulfilled for a longer than normal period of time. Once we let Lacey Elliott know she worked on a quick solve. **What problems is ShipBob solving and how is that benefiting you?** They are our only shipping source for our small company so we are very reliant on them. ### 16. Good experience transitioning to Shipbob **Rating:** 4.5/5.0 stars **Reviewed by:** Lawrence B. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2022 **What do you like best about ShipBob?** Speed of getting orders out the door Transparency into inventory and orders Ease of use and implementation Analytics Greater sophistication than other services **What do you dislike about ShipBob?** Only downside has been some warehouse hiccups / transition that caused orders to be delays **What problems is ShipBob solving and how is that benefiting you?** Receives inventory, stores inventory, ships orders fast, gives business owners insight into how things are moving ### 17. Changed the Entire Business **Rating:** 5.0/5.0 stars **Reviewed by:** Mark C. | Chief Operations Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2022 **What do you like best about ShipBob?** ShipBob is user-friendly and makes you feel confident in the application set up! **What do you dislike about ShipBob?** ShipBob does not have any downsides that we can see yet, they have been so great to work with! **What problems is ShipBob solving and how is that benefiting you?** ShipBob is helping to eliminate the number of lost and undelivered parcels! They are also helping to provide accurate and up-to-date order tracking information! They have reduced customer complaints to near zero! ### 18. Shipbob is fast **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2022 **What do you like best about ShipBob?** Shipbob has streamlined our fulfillment strategy. Integrating the Shipbob app into Shopify was seamless. Customer support always answers quickly. Would recommend. **What do you dislike about ShipBob?** Shipbob has had a few oopsies where orders were temporarily unfulfilled. The cost could also be improved. **What problems is ShipBob solving and how is that benefiting you?** Shipbob is solving our fulfillment issues by fulfilling with quick turnaround and offering new kitting solutions. ### 19. Great 3PL! **Rating:** 4.5/5.0 stars **Reviewed by:** Raphael L. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2022 **What do you like best about ShipBob?** The team behind Shipbob is very attentive and responsive, and this is crucial when working with a 3PL warehouse. Also, their dashboard is clean and easy to use. The shipments are usually shipped in a few hours from the time the order is placed. **What do you dislike about ShipBob?** Nothing to complain here, but they could provide a better refund police for items lost in transit. I believe they don't cover shipping costs, only a certain part of the product itself. **What problems is ShipBob solving and how is that benefiting you?** They allow me to focus on running my business instead of worrying about logistics, which is pretty hard to deal with! ### 20. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** Aryan F. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2022 **What do you like best about ShipBob?** Lots of FCs to drive down postage fees and reduce delivery times. **What do you dislike about ShipBob?** Hard to access a contact in the warehouse for urgent escalations. **What problems is ShipBob solving and how is that benefiting you?** Solving our expenses related to high postage fees with previous 3PL. ### 21. Shipbob is a great 3PL **Rating:** 5.0/5.0 stars **Reviewed by:** José A. S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2022 **What do you like best about ShipBob?** Their support team is awesome because they are always available. **What do you dislike about ShipBob?** Low spanish support. I'm from Peru so english is not my main language. I would like to get more spanish support **What problems is ShipBob solving and how is that benefiting you?** I usually buy heavy stock in the US and I sell it to all my US customers. Shipbob help to make de fulfilment process easily and automated. ### 22. Good 3PL but expensive **Rating:** 5.0/5.0 stars **Reviewed by:** Luis C. | Chief Operating Officer (COO), Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2022 **What do you like best about ShipBob?** Is completely automatic and API Connection is great. Nevertheless, the prices for logistics are expensive, so if you have good margins is fine. Competitive prices are complicated. **What do you dislike about ShipBob?** The prices are really expensive. Also, API Connections can be buggy, we had issues with Cartrover for almost 2 months but now is fixed. Nevertheless those issues could happen, but shipbob developers delivered response quickly. **What problems is ShipBob solving and how is that benefiting you?** You send individual items, those can be shipped really fast and tracking information can be communicated to Amazon and Shopify fast and secure. For automatic 3PL is more than OK. ### 23. ShipBob is great! **Rating:** 4.0/5.0 stars **Reviewed by:** Nicole C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2022 **What do you like best about ShipBob?** The ability to ship DDP with flavorcloud **What do you dislike about ShipBob?** Shipbob can tend to process things slower **What problems is ShipBob solving and how is that benefiting you?** None that I could think of at the moment ### 24. I can only assume the other reviews are fake. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2020 **What do you like best about ShipBob?** That they wont be my 3PL much longer, good riddance **What do you dislike about ShipBob?** They overcharge on nearly every package Their customer support takes 48+ hours to respond sometimes "We'll be refunding you the $2k+ overcharge" but still haven't seen a dime SLAs reset randomly without an explanation **What problems is ShipBob solving and how is that benefiting you?** I was holding off on leaving a review until my inventory returned to me in full and I got the $2k+ refund from their shipping mistake on my account, but now they missed their SLA, again, and I have no idea when I'm getting my inventory back, so here goes. I had a previously bad experience with a 3PL, so I felt a bit hesitant to sign up for ShipBob. Wow do I wish I'd listened to my gut. I have been lied to every step of the way. Emails to them go 24+ hours with no response. Their dimensional pricing sounds fine, until you realize they do not care at all about what size box they use. We have a small item (<.1 cu ft) that can fit into a 7x7x3 box. Their team was putting it into HUGE boxes, and charging us dimensional pricing on their error. This is the difference between a ~$5 shipping charge and a $32 shipping charge. Now multiply that over hundreds of similar errors and suddenly our bill was out of control within the first two weeks. They've said "we're definitely going to be refunding the difference" but I still haven't seen a dime. They claim that their SLAs got pushed back due to covid but "99% are still fulfilled on time". I have had may the inverse, 1% filled on time. Most are late to be fulfilled, late to deliver, and often "reset" their SLA with no reason given and nothing you can do to ask "why"? I have spoken to so many former customers that have had the same exact experience I have, and I can't understand how I didn't see it before I signed up. Their glowing reviews are a complete sham, and I didn't think I could have a worse experience than I did with my former company; ShipBob proved me wrong. ### 25. Sarthak was a great onboarding rep. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2022 **What do you like best about ShipBob?** Sarthak was a great onboarding rep who helped me through a number of tough issues and quickly corrected issues that came up. He was great to work with. **What do you dislike about ShipBob?** The initial dimension measurements done by Shipbob were very off and needed to be redone. **What problems is ShipBob solving and how is that benefiting you?** The are a very well integrated 3PL with most of my other services used. ### 26. Easy to use and helpful customer **Rating:** 5.0/5.0 stars **Reviewed by:** Graciela A. | Projet manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2022 **What do you like best about ShipBob?** The tecnology of the system, is friendly and intuitive **What do you dislike about ShipBob?** Couriers policies, all the courier need to help with changing address or canceling shipments **What problems is ShipBob solving and how is that benefiting you?** We live in Chile, so we can sell without been in the USA ### 27. Consistently losing inventory, delayed fulfillment, bad customer service **Rating:** 1.0/5.0 stars **Reviewed by:** Vahe M. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2020 **What do you like best about ShipBob?** Not much great I can say about this company **What do you dislike about ShipBob?** 1. They have lost our warehousing pallet three separate times over the last year. They have compensated us with "Shipbob credit" for the manufacturer's invoice of the goods after much prodding. However, this doesn't take into account the shipping cost, the lost customer opportunity cost, etc. 2. Their customer service is horrible. You talk to a different person every time, and I'm pretty sure that person is not in the US. They take very long to respond, and usually do not fix the issue at hand. 3. We've had four different account mangers assigned to our account over the past year. None of them were briefed on the account information prior to their arrival. Their account manager turnover is extremely high - that alone says something about this company. 4. Their API connection with Shopify is shoddy at best. Constant inventory tracking problems that had to be fixed manually. Overall I'd say if you are a small business, be very careful of this company. They may bleed your revenues and make a serious dent in your margins. **Recommendations to others considering ShipBob:** If you're a small business, look elsewhere **What problems is ShipBob solving and how is that benefiting you?** We have been using them for third party fulfillment for about a year and a half ### 28. Great Service and reasonable price **Rating:** 5.0/5.0 stars **Reviewed by:** Miroslav R. | Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2022 **What do you like best about ShipBob?** Fixed predictable price and selection of product delivery speed **What do you dislike about ShipBob?** URO process is slow and somewhat unclear **What problems is ShipBob solving and how is that benefiting you?** ShipBob is solving the need to have multiple warehouses we own and manage ### 29. ShipBob Review **Rating:** 4.0/5.0 stars **Reviewed by:** Ashlee W. | Customer Service Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2021 **What do you like best about ShipBob?** ShipBob is extremely easy to use and if you need help there is support. If you like finding information on your own they have a great help center with articles for every. You can manually change which carrier you want to use which everyone needs. On top of all of that, what I love the most is being able to monitor our returns. I can be a tab bit of a control freak so these features are great for me. **What do you dislike about ShipBob?** Now, no one likes to talk about dislikes but it's necessary for future improvements. The main thing I dislike about ShipBob is that sometimes our returns come up missing. It happened one too many times leaving a bad taste in my mouth. They do have policies in place that will help you to receive payment for the lost product. With that being said, I do believe they're getting better since our last complaint. The other thing I dislike is the wait time to be connected to a rep via chat. Yes, I'm impatient so I do not completely fault them for this BUT a 20-minute wait can be considered unacceptable. **Recommendations to others considering ShipBob:** Manage the returns better, faster processing, lessen wait time for chat, send out surveys to the companies to manage their concerns, process the information to Shopify faster **What problems is ShipBob solving and how is that benefiting you?** Faster shipping, easier order changes, and just overall manageable ### 30. Lots of problems, and their 2 day customer service issue SLA is just outright dishonest **Rating:** 0.0/5.0 stars **Reviewed by:** Alex W. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2021 **What do you like best about ShipBob?** The web app works well, and so far the packages that I've shipped have all arrived on time. The employees I'm working with generally seem like they want to help. **What do you dislike about ShipBob?** On https://support.shipbob.com/en/articles/3983367-shipbob-s-turnaround-times-policies-and-slas, they promise a 2 day SLA to full resolution of support issues. I'm mostly writing to let anybody considering ShipBob know that's just completely untrue. I have been overbilled by them on multiple things. I have several receiving charges, which should just be a flat $25 fee, that have been billed at 2-4x that number. The employees I'm working with at ShipBob have acknowledged that these numbers are wrong, but we're now into the fourth day and no refund. The only explanation I get is that they have internal processes they have to go through, and those will take several days. That's an actual excuse for them not meeting their SLA - because these simple refund requests require internal procedures. To whoever at ShipBob may be reading this, if your internal procedures prevent you from getting simple issues resolved in two days, then DON'T PUBLICLY OFFER UP A 2 DAY SLA FOR RESOLUTION OF THOSE ISSUES. When this was raised to a manager, he told me that they have thousands of customers, so things take time and I just need to wait. Again - if you have so many customers that you can't resolve customer issues in 2 days, THEN DON'T HAVE A PUBLIC PROMISE ON YOUR WEBSITE TO RESOLVE ISSUES IN 2 DAYS. Anyway, if you go with ShipBob, definitely check your billing - I have been overbilled on warehouse storage, receiving and shipping, and I've been a customer for less than a month. It's pretty shocking to me that they can't be trusted to get such basic things right. If any ShipBob executives are reading this - I just want to be refunded for obviously billing mistakes in a reasonable timeframe. That's it. I really feel like I'm not asking too much here. Feel free to reach out if you'd like to discuss. **What problems is ShipBob solving and how is that benefiting you?** I am trying to get my packages shipped efficiently, and that's gone reasonably well. It's the overbilling and dishonest promises of customer service that are the problem. ### 31. Effortless and all-encompassing User Experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2022 **What do you like best about ShipBob?** ShipBob's support team is incredibly responsive and open to feedback and implementing new processes that help serve our business needs. **What do you dislike about ShipBob?** None come to mind. Any issues we encounter and report on are shared promptly and usually amended. **What problems is ShipBob solving and how is that benefiting you?** Shipbob assists us with issues including 3PL demands and getting an accurate picture of data required when we have major product launches. ### 32. Love using shipbob, extremely streamline process **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2022 **What do you like best about ShipBob?** Their customer support is excellent! Really enjoy how streamlined their process is from receiving our packages to sending it out. The onboarding process was also easy **What do you dislike about ShipBob?** nothing! Their customer support is excellent! Really enjoy how streamlined their process is from receiving our packages to sending it out. The onboarding process was also easy **What problems is ShipBob solving and how is that benefiting you?** streamlining our fulfillment process ### 33. Pro can Cons **Rating:** 1.5/5.0 stars **Reviewed by:** Yen Hsing C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2022 **What do you like best about ShipBob?** Support is very professional and replies to emails or chat within a reasonable time window. **What do you dislike about ShipBob?** The pick-n-fulfill fee is 4 times more expensive than Amazon fulfillment center. Pallet upload fee is expensive than other services we have being using. Warehouse did not update system even the pallets were picked up for many days. Duplicated wrong charges. Need to make appointment for warehouse pick up / drop off, this causes extra time and additional fees. **What problems is ShipBob solving and how is that benefiting you?** We are trying to find another fulfillment center other than Amazon due to the increasing sales from other platforms. However, it is too costly, very hard to put this system into our opeartion. ### 34. ShipBob is blatantly dishonest and rigged to rip you off - stay away!!! **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2021 **What do you like best about ShipBob?** Customer support tries, but when they are part of a dishonest organization, you won't get anywhere **What do you dislike about ShipBob?** When you sign up with these guys, you think it's a good alternative to Amazon, but it's not. As purely a holding warehouse, they are OK because rates are more transparent and easy to compare to others. But, use them for the fulfillment, and be prepared to be taken advantage of. They will charge you fees that are sometimes 300% more than Amazon, and guess what you can't do much about it because they are holding your goods. They impose additional "holiday fees'" (I'm sure it's all buried in the fine print because they always tell you it is) - their shipping rates are ridiculous compared to Amazon. I get it; we all expect to pay a little more than the rates Amazon negotiates with its partners, but not $14 vs. $5. They will do it until you say something - the first time they said, "oh, sorry about that - our mistake" and went back and adjusted the cost down a little. The next time I began to fulfill with them, the charges were even more, and i was told it was correct. Now fighting with them during the holiday season. There are also constant issues with their platform and service - mistakes make constantly. For me, its been a gigantic headache. Do yourself a favor and stay away from these guys unless you enjoy stress :). **Recommendations to others considering ShipBob:** only use them for a holding warehouse - DO NOT CONSIDER FULFILLING WITH THEM **What problems is ShipBob solving and how is that benefiting you?** to be honest, working with them has just created more issues for our business ### 35. The worst company, read this before you try them! **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2021 **What do you like best about ShipBob?** I can not find what i like about them there is nothing that you can like about them **What do you dislike about ShipBob?** They overcharge on shipping and never tell you the true price of shipping + picking etc, they send big boxes to charge you more, the same package with Easyship or pirateship is $40 while they charged me $80, same dimensions same weight! After this I decided to switch from them, so I created a B2B order on November 3, their SLA was 4 business days, after 3 business days I got an error on their end and contacted support and they said that something on their end is wrong. After this they said we will send this to our Tier II, so what they did is rest the SLA and decided to keep even more my goods, they were finally able to pick and ship on November 17. I tried to contact them many times on the phone and they answered only 3 times during 2 weeks and when I told them to connect me with the manager they said that she is in a meeting, while after 4-5 days she finally replied and just told me that she was out of office, while on phone they said 2 days she is in a meeting. Their support is mostly Indian and support does not know what they are doing. After they shipped them they just told me that accidentally they did not shipped some goods that were on that order! So during this time I was not able to sell any product because the support was not replying to me for 4-5 days and all I could hear was Sorry and accidentally. **Recommendations to others considering ShipBob:** I will never recommend them to anyone. **What problems is ShipBob solving and how is that benefiting you?** ShipBob will cause you even more problems than you could imagine! ### 36. The WORST decision I've ever made **Rating:** 0.5/5.0 stars **Reviewed by:** Nancy W. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2021 **What do you like best about ShipBob?** There is nothing I think they do well. The sales pitch is the best part. **What do you dislike about ShipBob?** I have nothing nice to say, these guys make me regret outsourcing. Pricing isn't competitive, all communication is bot scripted or feels like it. The WRO system doesn't actually work. I have to merge all my products again every time I add a new channel. They lost $3000 in product, signed for it, and told me to "go back to my manufacturer." The over simplified system is confusing, the help pages don't answer questions, help isn't available to the average user, "live" help is only available twice a week in a group setting. **Recommendations to others considering ShipBob:** I don't recommend using ShipBob. If you decide to go with this, set your expectations low, learn to love losses, & don't need help. **What problems is ShipBob solving and how is that benefiting you?** ShipBob has created more problems than it solved. I realize I should've left after the first mistake. ### 37. Worst 3PL Experience I’ve Ever Had - Stay Away! **Rating:** 0.0/5.0 stars **Reviewed by:** Ryan F. | President **Reviewed Date:** March 18, 2022 **What do you like best about ShipBob?** The ShipBob interface was very slick and well thought out. However, that's where the positive ends about this company. **What do you dislike about ShipBob?** ShipBob about put me out of business. Highly incompetent at their core functions - counting and shipping. If you're a small to medium-sized business - look elsewhere. **What problems is ShipBob solving and how is that benefiting you?** Zero, absolutely no benefit to or problems solved by ShipBob. Seriously, the worst I've ever worked with in my decade in the e-commerce industry. They only made things worse at every turn. ### 38. ShipBob keeps our fulfillment options global! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2022 **What do you like best about ShipBob?** The multiple choices for where to house our products. **What do you dislike about ShipBob?** The fees could be adjusted a bit, but it's not a big deal. **What problems is ShipBob solving and how is that benefiting you?** We can fulfill international orders more precisely and we no longer need to guess shipping rates. ### 39. Stay away from that company, mainly in Canada. **Rating:** 0.0/5.0 stars **Reviewed by:** Alain S. | Owner **Reviewed Date:** November 27, 2021 **What do you like best about ShipBob?** I don't see. Not much actually. Just bad **What do you dislike about ShipBob?** Very expensive. When you look at their prices per shelf or pallet it seems ok but I think they put very little products on a pallet so it's gonna be 40$ each. 3 times the stocking price of Amazon. Because they are too cheap to have a normal inventory of boxes they put a 3 lbs product in a big boxe so I was charged for 49 lbs dimensional weight. Worst warehouse and shipping management I ever saw. Customer service wil make you wait 1 week to tell you that the boss said that's the way it is. Scam **What problems is ShipBob solving and how is that benefiting you?** None, I am moving out actually. ### 40. I do not recommend this vendor **Rating:** 0.0/5.0 stars **Reviewed by:** Francois M. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2021 **What do you like best about ShipBob?** The software is probably the only piece that works fine, though it's very slow to load. **What do you dislike about ShipBob?** I dislike pretty much everything. They do not pack orders properly. The support is unhelpful. When they make errors, you have to fight to get a refund every single time. **What problems is ShipBob solving and how is that benefiting you?** I'm able to fulfill orders closer to my customers and cut down shipping times. ### 41. THE ABSOLUTE WORST COMPANY I HAVE EVER WORKED WITH **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2021 **What do you like best about ShipBob?** Absolutely nothing. I wish there was a single good thing about this company. **What do you dislike about ShipBob?** They are a scam website. Just google "Shipbob.com Reviews" and trust what people are saying. Worst company I ever worked with. **What problems is ShipBob solving and how is that benefiting you?** THey charged my card over a $1000 without even telling me!!! SCAM ### 42. Ghosted us at the final hour. **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2021 **What do you like best about ShipBob?** Not sure, never got it implemented. Seemed like a good solution, but they stopped answering our emails at the end and never gave a reason. **What do you dislike about ShipBob?** Customer service and the inability to work with companies. Ridiculous business practice of just not responding to emails, rather than letting us know it's not going to work. So very strange and unprofessional. **What problems is ShipBob solving and how is that benefiting you?** We were going to have fulfillment in Europe, but they ghosted us and put our project back 4 months. ### 43. Nice Capability, But Issues **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2021 **What do you like best about ShipBob?** There is great flexibility in the number of warehouses available, as well as the fulfillment options. **What do you dislike about ShipBob?** Logistics are not ideal, as counts of products change without explanation, and returns take forever to process. **What problems is ShipBob solving and how is that benefiting you?** I essentially gain warehouse space without paying rent. ### 44. Warehouse staff are incompetent, Company use unreliable couriers **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2021 **What do you like best about ShipBob?** The app is easy to use, and the support staff try very hard. **What do you dislike about ShipBob?** The warehouse staff are utterly incompetent. They constantly lose inventory, send items in oversized packaging (and overcharge accordingly) and use precisely 0 common sense. Every issue takes weeks to resolve, the support team rely on the incompetent warehouse team to provide answers, and they are too lazy or stupid to do so. Recently Shipbob switched to using DHL as standard for most light packages and the courier is completely useless. Many packages get lost, more take over 3 weeks to arrive (by which time i have been forced to refund / replace for my customers). Shipbob are utterly useless in dealing with the situation, they are so focused on penny pinching with a cheaper carrier that they just blame DHL and explain that I can pay double to use a carrier that will actually deliver my items. They take no responsibility for their choice to use an unreliable service. **What problems is ShipBob solving and how is that benefiting you?** At this point there are no benefits. It would be easier and more cost effective to ship and store inventory myself. Look elsewhere. ### 45. Easy dropshipping, user friendly interface. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2021 **What do you like best about ShipBob?** I liked the ability to edit orders within shipbob, I found this helpful instead of constantly switching between the store platform and shipbob when editing an order for a customer **What do you dislike about ShipBob?** Sometimes it was easy to make errors when editing orders within the shipbob interface, this was specifically true when items were named similarly so I had to be careful. **What problems is ShipBob solving and how is that benefiting you?** Drop shipping helps expedite the shipping process and make it easier for employees of our company to focus on customer experience instead of shipping logistics. It also makes it easier to ship out of different countries. ### 46. Scammers and scambags **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Food Production | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2021 **What do you like best about ShipBob?** If you are thinking of a fulfilment storage for your company I beg you not to make the same TERRIBLE decision as we did. All their customer service is in India and they do not understand what 'customer service' is. We requested 81 pounds of our goods to be moved from West Coast to East Coast and prior to that we asked for the shipping. They send the link to their pricing which should be $146.74. So 2 days later, our credit card gets charged with $1,193.07. Now they say they never give any estimate before shipping and link to the pricing they sent was invalid to that order (we specifically referred to that exact order). This makes zero sense - they mislead customers, lie and do not even call you back to try to resolve the issue. Filed fraud with the bank, and reported them with BBB. Please go with Amazon or any other fulfilment center. They will charge you 2x what Amazon charges + ridiculous monthly fees + bunch of hidden fees. Biggest SCAM I have encountered in years. STAY AWAY!!! **What do you dislike about ShipBob?** They will charge you 10 times more than what they promise, no customer service, switch & bait. **Recommendations to others considering ShipBob:** Try Shipmonk or Amazon, stay away from this company **What problems is ShipBob solving and how is that benefiting you?** They cost us thousands of dollars extra for shipping, often delayed. No benefits. ### 47. Great experience as a small busines owner **Rating:** 5.0/5.0 stars **Reviewed by:** Michel J. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2020 **What do you like best about ShipBob?** Easiness to navigate their platform and how easy it was to integrate with my shopify and amazon stores. I had a few questions at the beginning and I managed to get those questions quickly adressed by emails. Their shipping rate seems competitive. I recently also just had the experience of transferring inventory to Amazon and it was way easier than I had anticipated! **What do you dislike about ShipBob?** So far nothing, and I hope this will continue that way! **Recommendations to others considering ShipBob:** There are a lot of 3PL out there so make sure you do your home works to make sure the 3PL you choose meets your requirements and needs. **What problems is ShipBob solving and how is that benefiting you?** They handle the inventory and shipping. They also can do additional prep work that Amazon sometimes required. ### 48. I have yet to experience a worse service than this in my entire professional career. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2021 **What do you like best about ShipBob?** They are incredible at getting you signed up and explain to how they will handle all of your shipping needs **What do you dislike about ShipBob?** 1) They lose packages all the time 2) Packages that used to take 3-5 days to arrive at our customer's locations now take 15-30 days and yet we pay 3x what we used to spend shipping ourselves 3) Shipbob will lose packages and not care 4) They will overcharge you for no reason and then only after you discover fees that are absurdly high they then perform an "audit" and refund you several thousand dollar overcharge 5) They even make it nearly impossible to take out your inventory **Recommendations to others considering ShipBob:** I would recommend everyone to avoid at all cost. Unless of course you want to bankrupt your business. **What problems is ShipBob solving and how is that benefiting you?** I hoped to outsource shipping to them, but this has been the biggest mistake we as company have made in 5 years of operation. We have lost hundreds of customers because of the issues that Shipbob caused. They have one job, which is to ship packages, but they seem to be unable to get packages on time or to the right people or even with the right items. One customer got 200 items instead of 2 in a shipment. Another customer got a box cutter inside the package. over 200 customers got their package after 35 days of shipping. ### 49. It has been my salvation to be able to sell some of my products on Amazon. **Rating:** 5.0/5.0 stars **Reviewed by:** Boris S. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2020 **What do you like best about ShipBob?** The integration works perfectly, the shipping is fast. It allows my site https://ecologicmart.com to have a store. **What do you dislike about ShipBob?** It's a little harder for me, but it's still worth it. **Recommendations to others considering ShipBob:** Locate the warehouse closest to where customers usually shop to reduce shipping costs. **What problems is ShipBob solving and how is that benefiting you?** Amazon is restricting the volume of inventory in its warehouses, and since my residence is not in the USA, I need a place to store and from where to replenish inventory at the right time. Additionally, I can have products "outside of Amazon" that are requested by people who do not like this company very much. ### 50. Avoid at all costs — Shipbob is a brand killer **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2020 **What do you like best about ShipBob?** I wish there was something to like about Shipbob at this point. The complete lack of accountability, organization, transparency and communication is appalling. They are a hollow venture-funded operation that's doomed to go down in flames if nothing changes. **What do you dislike about ShipBob?** The lack of service and accountability is laughable, if it weren't so terrible and soul-sucking for Shipbob's customers. Empty followups and promises are made at every level of the organization and customers are left to hang. It's a service that probably works OK if everything is working, but one tiny issue can set off a domino effect of hellish customer service and complete lack of accountability. I've never worked with an organization that has been so unprofessional, apathetic, and borderline unethical about the lack of service provided. Shipbob is an example of how NOT to do business -- regardless of industry. **Recommendations to others considering ShipBob:** Just don't do it. You're signing up for a world of hurt. Run, nay, sprint, away as far as you can. Don't let them fool you with their shiny smoke and mirrors of a marketing sham. **What problems is ShipBob solving and how is that benefiting you?** They have created infinitely more problems than they have "solved". Here is a list of issues that they have created: - Mixed up orders where they refuse to take accountability - Charges in the thousands of dollars for "holding inventory" in their warehouse for their screwups and missed SLAs - Missed timelines and misinformation from different levels of the organization - Emails gone answered for days on mission-critical items (e.g., why is nothing shipping out?) - SLAs resetting randomly without notice or explanation - Complete failure to adhere to SLAs - Numerous picking and packing errors with zero recourse - Sending customers extra inventory, with zero recourse and empty promises of compensation ## ShipBob Discussions - [Is ShipBob a good company?](https://www.g2.com/discussions/is-shipbob-a-good-company) - 1 comment - [View ShipBob pricing details and edition comparison](https://www.g2.com/products/shipbob/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-06-06+15%3A12%3A13+-0500&secure%5Bsession_id%5D=c17473ea-fb74-40f0-8f4c-7628166835f1&secure%5Btoken%5D=575f51e66a0aa4af918e87d30f4a0b82fcea881a2cdcfb91981de5e00c3ac1c0&format=llm_user) ## ShipBob Features **Administration** - Dashboards - Reports & Analytics **Supply Chain Operations** - Warehousing - Transportation - Inventory Management **Multichannel inventory management** - Warehouse Inventory Transfer - Multichannel Inventory Syncing - Multi-Warehouse Routing **Warehouse Definition** - Locations - Visualization - Warehouse Slotting **Inventory Control** - Inventory Management - Inventory Sourcing **Customer Management** - Customer Portal - Visibility - Billing **3PL inventory management** - Client management - Marketplace connections - 3PL inventory tracking **Logistics** - Cross Docking - Receiving - Pick & Pack **Omni-Channel** - Customer Service - Order Fulfillment - Order Management - Integrations **Analytics** - KPIs - Dashboards - Custom Reports **Inventory Management** - Inventory Tracking - Product Master - Inventory Forecasting - Integrations **Analytics** - Worker performance - Error Tracking - Procurement analytics **Inventory Management** - Customer Portal - Cycle Counting **Inventory Management Platform Features** - Centralized Inventory Database - Inventory Level Dashboards - Stock History Reporting - Low Stock Notifications - Bundles, Kits, & Variants - Asset Tracking - Inventory Forecasting - eCommerce Integrations - Accounting Integrations - Data Exporting / Importing ## Top ShipBob Alternatives - [Flowspace](https://www.g2.com/products/flowspace/reviews) - 4.0/5.0 (52 reviews) - [ShipHero](https://www.g2.com/products/shiphero/reviews) - 4.4/5.0 (203 reviews) - [Xero](https://www.g2.com/products/xero/reviews) - 4.4/5.0 (1,585 reviews)