# ShipBob Reviews **Vendor:** ShipBob **Category:** [3PL Software](https://www.g2.com/categories/3pl) **Average Rating:** 3.7/5.0 **Total Reviews:** 121 ## About ShipBob ShipBob is a leading global supply chain and fulfillment platform for SMB and mid-market omnichannel merchants. We provide fast, reliable, and scalable fulfillment solutions for ecommerce brands. Founded in 2014, ShipBob helps thousands of direct-to-consumer (DTC) and B2B companies streamline their operations with a tech-enabled, outsourced fulfillment network. With dozens of fulfillment centers across the US, Canada, UK, EU, and Australia, ShipBob enables brands to store inventory closer to customers, reduce shipping costs and transit times, and scale globally with ease. ShipBob’s proprietary platform provides real-time visibility into orders, inventory levels, and fulfillment performance across all sales channels. Ecommerce merchants can sync their stores, retailer partners, marketplaces (like Shopify, Amazon, Walmart, Target, TikTok Shop, and more), manage inventory, forecast demand, and monitor shipping in one unified dashboard. Key features include: Distributed inventory across global warehouses Smart order routing and optimized shipping rates B2B and retail distribution capabilities, including EDI fulfillment, compliance with 200+ retailers, and more Robust analytics and demand forecasting tools Dedicated merchant success and onboarding support By combining world-class logistics infrastructure with intuitive technology, ShipBob gives growing brands the tools and flexibility they need to scale. For brands that run their own warehouses, ShipBob also offers a flexible warehouse management system (WMS). ShipBob WMS powers first-party fulfillment operations with the same software used in ShipBob’s global network to enable brands to efficiently pick, pack, and ship orders from their own facilities with full inventory control, real-time visibility, quality control, and automation tools. Whether outsourcing fulfillment or optimizing in-house operations (or even adopting a combination of both for a hybrid fulfillment approach), ShipBob helps brands simplify logistics, improve customer experience, and scale faster. ## ShipBob Pros & Cons **What users like:** - Users value the **responsive customer support** of ShipBob, enhancing their experience and fostering growth in their operations. (11 reviews) - Users value the **ease of use** of ShipBob, appreciating its intuitive system and responsive customer support. (8 reviews) - Users value the **user-friendly platform and excellent support** provided by ShipBob, enhancing their operational efficiency and insights. (6 reviews) - Users appreciate the **responsive customer service** of ShipBob, making their fulfillment experience smooth and reliable. (5 reviews) - Users commend the **consistent reliability** of ShipBob, highlighting timely order processing and excellent customer support. (5 reviews) - Automation (4 reviews) - Easy Integrations (4 reviews) - Users value ShipBob's **efficient inventory management** and real-time tracking, enhancing fulfillment and growth opportunities. (4 reviews) - Shipping Efficiency (4 reviews) - Integrations (3 reviews) **What users dislike:** - Users express a desire for more **control over inventory management** , highlighting limitations that affect operational efficiency. (3 reviews) - Users are frustrated with **shipping issues** due to On-Trac, experiencing lost orders and delayed fulfillment during peak seasons. (3 reviews) - Users desire **more control over inventory** , expressing the need for self-management features instead of relying on support. (2 reviews) - Users find ShipBob has **limited reporting** capabilities, impacting inventory accuracy and overall control in logistics. (2 reviews) - Users experience **long waiting times** during peak seasons, which can significantly impact their business operations. (2 reviews) - Difficult Learning (1 reviews) - Difficult Training (1 reviews) - Learning Curve (1 reviews) - Limitations (1 reviews) - Limited Automation (1 reviews) ## ShipBob Reviews ### 1. If you need it, you got it **Rating:** 4.0/5.0 stars **Reviewed by:** Karla A. | Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2025 **What do you like best about ShipBob?** A lot of systems come and go, and usually you have to integrate other things to make it work, which isn't bad, but with ShipBob I have found that not only can you integrate them, but you can do it quickly. On top of that, besides the basics, you might not need to do it because it's super easy to get online, and my support team finds it to be super helpful for their frequent usage, and when we have issues, being able to identify what happened + getting suggestions, steps, and even direct links to where the issue is, has allowed up multiple times to solve our these right away in an easy way. It's intuitive and it has its charm. **What do you dislike about ShipBob?** The system can be a bit heavy and take a while, and while it doesn't require us to log in for everything thanks to their systems being so organized, it can take a while to get used to it. If you have multiple accounts, then it's going to be difficult to identify in which one you're logged in at the time. **What problems is ShipBob solving and how is that benefiting you?** It let's me know easily what is the source of the issue with any order + offers me solutions. ### 2. ⭐️⭐️⭐️⭐️⭐️ Great Customer Service and Continual Upgrades in Offerings to Services! **Rating:** 4.5/5.0 stars **Reviewed by:** Ramu S. | OWNER, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2025 **What do you like best about ShipBob?** Working with ShipBob has been a game-changer for our fulfillment strategy. Their platform is intuitive, reliable, and continuously evolving — we’ve seen regular improvements and new features that make managing logistics smoother every quarter. From real-time inventory tracking to automated order syncing across our sales channels, the system just works. A special shoutout to our account manager, Ann Daniel, who has been phenomenal to work with. She’s attentive, proactive, and truly invested in our success. Whether it’s helping us navigate FBA prep logistics, customizing packing workflows, or offering advice on optimizing our fulfillment operations, Ann always goes above and beyond. Some highlights we’ve benefited from: • FBA prep support including labeling, bundling, and kitting • Quick and reliable turnaround times • Real-time visibility across warehouses • Easy integrations with Shopify and Amazon • Scalable infrastructure to support our growth ShipBob has consistently exceeded our expectations, and the support from Ann makes all the difference. Highly recommend to any growing brand looking for a fulfillment partner that actually feels like a partner. **What do you dislike about ShipBob?** That said, one ongoing frustration is that support for Amazon FBA in Canada hasn’t kept pace with the automation and efficiency available for the U.S. market. It’s much more manual and time-consuming, which has unfortunately forced us to deprioritize our Canadian Amazon expansion for now. **What problems is ShipBob solving and how is that benefiting you?** Before working with ShipBob, we struggled with the complexity and time drain of managing fulfillment across multiple channels, especially as our order volume increased. Manual packing processes, delayed shipments, and disconnected inventory systems made scaling feel chaotic. ShipBob solved that by giving us a centralized, automated platform that integrates seamlessly with Shopify and Amazon. Now we can manage inventory in real-time, automate fulfillment workflows, and get orders out faster without sacrificing accuracy. Their FBA prep services — including labeling, kitting, and bundling — have saved our team countless hours and helped us stay compliant with Amazon’s strict requirements. One of the biggest benefits is speed and flexibility. With multiple fulfillment centers and fast turnaround times, we’re able to meet customer expectations for delivery without investing in our own warehousing. Their tools also give us full visibility and control, which is crucial for forecasting and cash flow planning. And while the Canadian Amazon support still has room to grow, ShipBob has absolutely helped us scale smarter in the U.S. market. The partnership has allowed us to focus on growth, not logistics. ### 3. Exceptional tech and reliable fulfillment. **Rating:** 5.0/5.0 stars **Reviewed by:** Zack L. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2025 **What do you like best about ShipBob?** We have been using ShipBob for the last five years, and their ability to process orders quickly and accurately has been consistent throughout. At the same time, it's been incredible to see their dedication to technological and operational improvement - consistently launching valuable new features and capabilities. The support team is attentive and thorough, always helping us achieve the best performance for our customers and our business. **What do you dislike about ShipBob?** ShipBob is a large-scale 3PL with many clients, so if you consistently need custom, hands-on, manual fulfillment versus fulfillment that is largely standardized, you might prefer working with a more boutique fulfillment center. **What problems is ShipBob solving and how is that benefiting you?** ShipBob handles all inbound receiving, stocking, inventory tracking, order packing, and fulfillment, so we can focus on selling and marketing our products. ### 4. Perfect to help scale your business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2025 **What do you like best about ShipBob?** We've found that our orders are consistently out on time (UK warehouse only at this stage), sometimes even going above and beyond, with orders being picked outside cutoff. Our account manger Ann, is easy to reach out to, and when things do go wrong which inevitably does happen in warehousing, we get good visibility for the path to improve. I like the interface, its clean and easy to understand. We've been at Shipbob 3 years now, and have only improved and grown together. Its easy to implement (think turnkey solution) and if you want to add more markets, they all very helpful in that process. I use Shipbob daily for reference. **What do you dislike about ShipBob?** I would like to see more control over inventory. Should we have to put a batch on hold, I would like the ability to do it myself, rather than reach out to support. I understand that Shipbob is a fantastic interface for those with little experience in warehousing, as you can just plug and play easy enough, but for those with a deeper understanding/experience in supply chain, more control would be appreciated. I'd like to be able to select batches for specific B2C orders as well as put some batches on hold from my side, instantly. More reporting is always good too. DDP options for cross border without any receiver involvement customs-wise would really level up the platform for me too. **What problems is ShipBob solving and how is that benefiting you?** Order management in the UK. We never have to worry about chasing orders in the UK, SLA's are always met. Inbound is easy and kitting projects have helped streamlined out business. ### 5. ShipBob 3PL Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Adam A. | VP Client Services and Administration, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2025 **What do you like best about ShipBob?** The ease at which we can receive support. It wasn't always like this, but having multiple channels for support is great. Their dashboard and insights have improved, and I enjoy having those features available for our team. **What do you dislike about ShipBob?** Software is glitchy often, and quirky things happen that I can not explain. Some of their local logistics partners are not easy to work with (delays, not updating tracking info, etc.). This is an ongoing issue that they seem to be trying to fix, but it is persistent. **What problems is ShipBob solving and how is that benefiting you?** Sending out 100's of shipments each week without much oversight from our team is very beneficial. ### 6. A Solid Partner for Growing Businesses with Room to Improve **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2025 **What do you like best about ShipBob?** ShipBob has been a dependable partner as our business has changed over the years. The platform is relatively intuitive and their network of fulfillment centers has helped reduce shipping times for customers. We’ve also appreciated the transparency in shipping costs and inventory tracking. If you do not have a dedicated account rep then the customer support team, while sometimes slow to respond, has generally been helpful when issues arise. **What do you dislike about ShipBob?** While the core features are strong, there are still areas that feel clunky or limited. There’s room for improvement in the granularity of reporting—especially for inventory accuracy and order exceptions. Additionally, during peak seasons, fulfillment lag times occasionally affect our SLAs. For a small business with limited resources, even small delays or data gaps can have outsized impacts. **What problems is ShipBob solving and how is that benefiting you?** logistics, inventory, and global coverage. They can help expand into international countries with contacts in their network. ### 7. Customer Service is great **Rating:** 5.0/5.0 stars **Reviewed by:** Dawn F. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2025 **What do you like best about ShipBob?** Savi is the best account rep. She always helps when issues arise **What do you dislike about ShipBob?** I hate that On-Trac is used for shipping. They are awful. Since Shipbob added them we have had lost and damaged orders. Please get rid of them. **What problems is ShipBob solving and how is that benefiting you?** We were able to replace our warehouse with Shipbob for less cost. ### 8. Great Experience After 5+ Years **Rating:** 5.0/5.0 stars **Reviewed by:** Faith R. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2025 **What do you like best about ShipBob?** ShipBob's platform is easy to use and provides insightful information. Their support team is always super responsive and our CSMs have been very supportive with anything we need. Their analytics dashboard is also really insightful. Their SOPs are also clearly outlined in their help center. **What do you dislike about ShipBob?** No complaints at this time. We look forward to working with ShipBob. **What problems is ShipBob solving and how is that benefiting you?** Warehouse management and order fulfillment. ### 9. They treat our products like theirs and want to help **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2025 **What do you like best about ShipBob?** customer care - if there is an issue its fixed. Use of AI to work out most cost effective warehouse locations ease of use the system and ability to integrate Amazon to multiple store shipping. **What do you dislike about ShipBob?** its not my own warehouse but it is very close and I dont have the headache of my own space **What problems is ShipBob solving and how is that benefiting you?** reducing shipping fees they know the business of warehousing and logistics ### 10. Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2025 **What do you like best about ShipBob?** We've had a great experience with ShipBob! Their customer service is top-notch, always responsive and helpful. The system is also really easy to understand, which made getting started smooth and stress-free. Highly recommend for anyone looking for a reliable fulfillment partner. **What do you dislike about ShipBob?** For now we have not experienced any downside in using Shipbob **What problems is ShipBob solving and how is that benefiting you?** Warehouse/Inventory management and Order Fulfillment ### 11. Essential part of our business. **Rating:** 5.0/5.0 stars **Reviewed by:** Justin G. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2025 **What do you like best about ShipBob?** Essential part of our business allowing us to focus on what we do best and outsource the rest **What do you dislike about ShipBob?** I don't have any major isues with Shipbob, we've used multiple other 3pls and they have always come out on top **What problems is ShipBob solving and how is that benefiting you?** Shipping at a low cost with high reliability and robust backend system ### 12. Always improving and best support! **Rating:** 4.5/5.0 stars **Reviewed by:** Winston L. | Brand Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2025 **What do you like best about ShipBob?** Helpful . Very little to no issue. Very good shipping options and costs. Very good support and account manager support. **What do you dislike about ShipBob?** Really nothing that I can think of. They improve constantly year on year. Well done! **What problems is ShipBob solving and how is that benefiting you?** Intuitive dashboard analysis. ### 13. Easy, fast and reliable - user sinds 2016 **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2025 **What do you like best about ShipBob?** Shipbob is super easy to use, and connecting our Shopify store is done quickly. Insights and reporting is fast, and so is their support! Stock checks is nice and they think along. **What do you dislike about ShipBob?** They improved a lot over the years so not much is there to dislike. **What problems is ShipBob solving and how is that benefiting you?** We can expand in the US while being based in the EU easily and with great US-coverage ### 14. Some what good and at the same time bad for your shipping requirement **Rating:** 3.5/5.0 stars **Reviewed by:** Brijesh N. | VP of security, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2024 **What do you like best about ShipBob?** The inventory section wherein they store all the Stock and how we can view all those data is quite good **What do you dislike about ShipBob?** The claim submission is really painful, we had to submit all the documents, flexport was much better for claim submission **What problems is ShipBob solving and how is that benefiting you?** Keeping all the things at one place for tracking ID, Shipping details, the history of order, and dispatch, All these features could be managed by single user. ### 15. It's been a great switch from our previous 3PL to ShipBob **Rating:** 5.0/5.0 stars **Reviewed by:** Clea M. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2023 **What do you like best about ShipBob?** ShipBob is easy to use with an advanced portal that makes shipping and receiving easy. Due to this, products are checked in fast and as soon as they arrive. In addition, ShipBob has great analytics that help with inventory planning! ShipBob also has a wonderful onboarding team that will help you along the way! We had a wonderful implementation specialist named Ankit Gupta, who is essentially a ShipBob Guru with very fast response times to any issues or questions you may have. With Ankit helping us through the integration as well as teaching us the ins and outs, I feel more comfortable and confident using ShipBob as our 3PL. Written by - Clea Murphy, Head of Supply at Nutra Holdings. **What do you dislike about ShipBob?** I don't think it is necessary when doing an external transfer to Amazon to have the original order split multiple times and request the client to go into each individual split to add FBA box labels. It is a very tedious task to do and can take a long time to complete. It would be easier to add the box labels to the master shipment plan versus every single split. **What problems is ShipBob solving and how is that benefiting you?** Faster and more diverse shipping options and more advanced fBA workflows allow us to immediately ship out orders. ### 16. A Bait-And-Switch Nightmare **Rating:** 0.0/5.0 stars **Reviewed by:** Scott R. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2023 **What do you like best about ShipBob?** The number of warehouses they have globally. **What do you dislike about ShipBob?** I own a midsized business with roughly $5 million a year in revenue from physical products that we ship to customers. My experience with ShipBob has been nothing short of a disaster. The sales process was high touch, with constant communication and promises of superior service that turned out to be nothing more than a bait and switch tactic. Once we signed on the dotted line, our salesperson vanished into thin air. Unless you're spending millions of dollars with ShipBob annually, don't expect any attention or assistance from them. We've encountered numerous issues during our two-year relationship with ShipBob. One consistent problem has been getting our products delivered to their warehouse. Despite having made appointments, our shipments have been repeatedly rejected, resulting in out-of-stock situations and delays in fulfilling orders. There have also been instances of products being damaged, destroyed, or lost altogether. This has led to customer dissatisfaction and significant financial losses for us. The lack of responsibility on ShipBob's part for these mishaps is alarming. The company's payment system is another point of contention. There have been times when all our shipments were halted due to glitches in the system that acted as if no payment method was on file, even though we had multiple methods on file and were charged daily by ShipBob. Perhaps the most infuriating aspect of dealing with ShipBob is their blatant disregard for their customers. We've had situations where our orders were on hold for weeks because we couldn't get our products into their warehouses and onto the shelves. Seeking help from ShipBob in these circumstances was like shouting into a void. All we received were automated email responses promising escalation that never materialized, and none of the responders had the authority to solve our problems. In summary, working with ShipBob has been an exercise in frustration and disappointment. Their lack of customer care and the myriad of issues we've encountered have caused serious disruptions to our business. I would caution anyone considering their services to think twice before signing up. **What problems is ShipBob solving and how is that benefiting you?** In theory, ShipBob allows me to outsource all warehousing and shipping so I can focus on my business. Unfortunately, I spend nearly as much time solving problems created by ShipBob as I would if I managed my own facilities. ### 17. Worst company in existence **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2024 **What do you like best about ShipBob?** Quick onboarding, integrations work well. System UI is good **What do you dislike about ShipBob?** Overcharging due to non transparent pricing. Lost stock, horrible horrible customer service with false promise over false promise. Zero trust. **What problems is ShipBob solving and how is that benefiting you?** Storage and order fulfillment ### 18. ShipBob is an AMAZING company to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Terri R. | Why Congress Desperately Sought Out This Passive Income Strategist’s Solutions, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2023 **What do you like best about ShipBob?** They offer a Growth Premium Onboarding Solution that made my life very easy as a start-up. I was assigned an Onboarding Implementation Specialist; Gaurav Kochar (GK), that was very professional and easy to work with. He was highly attentive to my needs and had great attention to detail. **What do you dislike about ShipBob?** Initially, establishing a working relationship with their international shipping partner Flavor Cloud was difficult but persistence paid off and everything worked out. **What problems is ShipBob solving and how is that benefiting you?** Warehousing, shipping, inventory control ### 19. Quality fulfillment partner **Rating:** 4.5/5.0 stars **Reviewed by:** Tom P. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2023 **What do you like best about ShipBob?** Shipbob has a great user desktop interface and deep reporting on fulfillment and inventory metrics. When they make mistakes, as everyone does, they bend over backwards to make it right **What do you dislike about ShipBob?** At times, they will get behind and miss delivery SLAs. We've also had issues with lost inventory at times. The interface on the phone is challenging for order entry and I would think they would have an app to improve the handheld experience. **What problems is ShipBob solving and how is that benefiting you?** Efficient distribution of our products to multiple geographies across the United States. Receiving shipments from our production facilities. Tracking of our inventory. ### 20. Professional Logistics for your Business **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2023 **What do you like best about ShipBob?** I think the best about Shipbob is that it works smoothly and if you have any trouble there is always a responsive support team to help you solve your issues the best way possible. They are always very professional, answering on time and giving the best of them to make you feel respected and taking care of. Also, the platform is very easy to use. **What do you dislike about ShipBob?** I'm not sure if it is a Shipbob issue. But I would like that they were able to solve some issues that occur with the couriers sometimes. When something goes wrong on that end of the process is sometimes hard to solve it o impossible because it don't depends on them. I would like they could involve on that situations' solving better. **What problems is ShipBob solving and how is that benefiting you?** Shipbob help us in keeping the control of our inventory and in making all the necessary thing for us to process an order and send each customer his products correctly and on the best way possible. ### 21. Systems Bugs & Inefficient Support **Rating:** 0.0/5.0 stars **Reviewed by:** Tim G. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2023 **What do you like best about ShipBob?** The promise or model of Shipbob sounds attractive. **What do you dislike about ShipBob?** Systems bugs and limitations that make resolving simple issues take longer while incurring charges on storage and other cost areas. Support that is inefficient and prolongs and delays errors made by their shipping/receiving. Demanding ongoing credit card, same-day charges, making invoicing and make-goods extremely hard to get from them; they hold your inventory hostage, basically, auto-charging various fees and stopping fulfillment if you hold them to task. Management's refusal to engage when terminated, instead sucking charges and fees out of you while you try to draw down or transfer inventory. Shipbob put us in Amazon Late Shipment / Account Deactivation Risk no fewer than three times in less than a year. They hold their own software in high regard, when it is buggy and unfriendly. It is a monolith style business model that is exploits its leverage, camps out on the contractual terms which it refuses to resolve by any attempt nor any channel of communication. **What problems is ShipBob solving and how is that benefiting you?** We have terminated. They had some good months, some off months. At the core, it is a buggy system, unresponsive management, and a bullying of finery in the contract. They camp out on contract fine print when confronted with late shipments and delays caused by their own internal dysfunction in shipping/receiving. ### 22. DTC has been great, B2B is a disaster. **Rating:** 4.0/5.0 stars **Reviewed by:** Matt C. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2023 **What do you like best about ShipBob?** The DTC side has been great. Having worked with other 3PLs in the past, moving to ShipBob was really simple and straightforward. Given the mixed reviews you can find on any 3PL, always a bit apprehensive about the transition. Given our experience, I think the only reason anyone would be frustrated with ShipBob for DTC is if they've never used a 3PL before and don't understand how ShipBob is a big step up. ShipBob has a lot of systems/controls in place, which if you are used to getting someone on the phone can be frustrating, but for us has been amazing. They're faster, more accurate and cheaper than our previous 3PL, and while no 3PL will be perfect, they're a big improvement for us. We were deciding between ShipHero and ShipBob, and glad we went with ShipBob. A few of the highlights - Shipping and fulfillment speeds. Anytime an order isn't fulfilled within 1 business day, it gets upgraded shipping speeds at no cost. This has been really helpful and taken some pressure off our CS team. - Software. Being able to login, pause, change, or cancel orders easily is a huge win for our CS team. Also syncing bundles and inventory to Shopify. - Distributing inventory to different FCs is really straightforward, and appreciate the control and visibility. - Accurate shipping weights and visibility. Scanning in items for the accurate dimensions is wonderful and removes any concerns about the wrong weights being used to charge for shipping which was a huge issue for us previously **What do you dislike about ShipBob?** B2B shipping (wholesale orders) is a work in progress. Overall, you can tell that ShipBob really focuses and specializes on DTC. Their ops, and warehouse teams are really designed to focus on this. Generally this is good, but with B2B we've run into some issues that were surprising, and should have been easily resolved. The ShipBob team has been very professional about rectifying issues, but this takes a bit longer than would be idea. Once the B2B gets up to par with the DTC, they'll be unstoppable, so I'm hoping they work things out quickly. **What problems is ShipBob solving and how is that benefiting you?** The DTC fulfillment has been great. Their software makes our customer service job a lot easier. Orders are processed quickly, delivered on time and with good visibility. Additionally, they've pushed out new systems like the ability to automatically distribute products to fulfillment centers across the US. Great job with making DTC simpler. ### 23. Good Fulfillment Company to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2023 **What do you like best about ShipBob?** Switched to ShipBob because our other fulfillment company gave us plenty of issues and I have not looked back since! Firstly, their customer service is brilliant. I had the honor of having Garauv as my onboarding consultant. He was extremely patient, knowledgeable, and great to work with! He made my onboarding experience a great one and I am extremely grateful to have him managing my onboarding experience! Secondly, Shipbob is efficient in sending out inventory and I don't have to keep an eye on it as I know it's in good hands! They pretty much help in any way they can so you're not alone in this process and I am absolutely grateful for it! **What do you dislike about ShipBob?** ShipBob has been great so far so no complaints! **What problems is ShipBob solving and how is that benefiting you?** Shipbob helps me to send out my orders and it has been a smooth process so far. The other fulfillment services I have used have not been as user friendly as this company has been. ### 24. A Life-Saver! **Rating:** 5.0/5.0 stars **Reviewed by:** emmy h. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2023 **What do you like best about ShipBob?** We switched to shipbob, because we were having a lot of issues and a lot of returns from our last fulfillment company. As the head of ecomm, shipbob has changed my life! Clients no longer are looking for packages, because they get timely updates. I can see exactly what phase each order is in of delivery. The sending order process is so easy and they practically do the work for you. Bailey who has taken care of our account has been prompt with response and hands-on with teaching us how to run everything. We are just getting started with shipbob, but I hope to be with them for a long time! **What do you dislike about ShipBob?** I have so few complaints so far with shipbob. I guess my only concern would be checking in packages a little faster if possible and processing them to ship out? That being said we switched from a closer warehouse so I don't see it as a big issue at all! Also they just checked in my last shipment next day, so its already gotten faster! **What problems is ShipBob solving and how is that benefiting you?** They are making sure our clients know where their packages are, they are getting everything out maximum 24 hours after its ordered, they are making it so easy to ship products to their warehouse with the provided paperwork! They always let us know if there is an issue and an order is on hold and exactly why! ### 25. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Kristine E. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2023 **What do you like best about ShipBob?** Since the day I reached out to Shipbob they have been super responsive and helpful. The onboarding process has been so smooth. I first started working with Stephanie Fejzuloski, she answered all my initial questions and helped me set up the account, she was very patient with us. After we set up the account, I was assigned to Neal Rodgers and it has been about a month since I started working with him. He trained me on the system and every day helped me resolve any issues I had. Neal has been a great person to work with he is patient, responsive and knows the system well! **What do you dislike about ShipBob?** NO issues or dislikes! System can be a bit slow at times but nothing else **What problems is ShipBob solving and how is that benefiting you?** they have helped me store inventory, ship product out and manage inventory. ### 26. Shipbob onboarding review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2023 **What do you like best about ShipBob?** Very good communication and high responsiveness. Everything went perfectly smooth and the support always did their best to resolve all issues. **What do you dislike about ShipBob?** Payment methods sometimes have their issues **What problems is ShipBob solving and how is that benefiting you?** Fast responsiveness so our packages arrive quickly at our customers houses. Also inventory managment is very efficient and the overlay of the dashboard is easy to use and allows for perfect inventory control and managment. The onboarding process was easy and we got a good introduction on how everything works. ### 27. Seamless 3PL Experience: ShipBob Delivers Excellence and Efficiency! **Rating:** 5.0/5.0 stars **Reviewed by:** Peter S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2023 **What do you like best about ShipBob?** ShipBob has revolutionized my e-commerce experience with their unbelievably seamless integration with Shopify, top-notch customer service, and innovative time-saving solutions that have truly given me the freedom to focus on expanding my business. I can't thank Ankit Gupta and Mike Rottar enough for their expertise and dedication in making the onboarding process a walk in the park. I wholeheartedly recommend ShipBob for anyone seeking a game-changing 3PL partner to elevate their online store to new heights! **What do you dislike about ShipBob?** In my experience with ShipBob, I genuinely have no significant downsides to report. However, for the sake of balance, potential users should be aware that 3PL services might require an adjustment period as you learn to navigate the system, and outsourcing logistics may not suit every business model. That being said, I've found ShipBob to be a valuable and reliable partner for my e-commerce needs. **What problems is ShipBob solving and how is that benefiting you?** ShipBob is solving several key problems for my e-commerce business, providing numerous benefits: Order fulfillment and shipping: ShipBob takes care of the entire order fulfillment process, from storage and inventory management to packing and shipping. This streamlines operations and ensures fast, accurate deliveries to my customers, improving their overall satisfaction. Integration with e-commerce platforms: ShipBob seamlessly integrates with popular e-commerce platforms like Shopify, making it easy to manage orders, track inventory, and monitor shipping statuses, all from a single dashboard. Scalability: ShipBob's infrastructure and capabilities support my business as it grows, allowing me to expand without worrying about logistics or investing in additional resources. Cost savings: By leveraging ShipBob's negotiated shipping rates and efficient fulfillment processes, I can save on shipping and operational costs, improving my profit margins. Time management: Outsourcing logistics to ShipBob frees up valuable time that I can dedicate to other aspects of my business, such as marketing, product development, and customer relations. Access to advanced analytics: ShipBob offers data and insights that help me optimize my supply chain, make informed decisions, and identify areas for improvement. Overall, ShipBob has been a valuable asset to my e-commerce business, allowing me to focus on growth and providing an exceptional customer experience while they handle the logistics. ### 28. We Love ShipBob! **Rating:** 5.0/5.0 stars **Reviewed by:** Gary D. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2023 **What do you like best about ShipBob?** This is the first time our brand has worked with a 3PL, and the folks at ShipBob have been fantastic. From helping us get everything setup (including plenty of handholding) to just being plain friendly and energetic, everyone we have worked with at ShipBob has been great. Bailey has been keeping a close eye on our progress and is a joy to work with. We highly recommend ShipBob to any company looking to diversify from Amazon FBA, or who is in the process of setting up their online store on Shopify. **What do you dislike about ShipBob?** So far there have been no problems working with ShipBob. **What problems is ShipBob solving and how is that benefiting you?** ShipBob is helping our company to fulfill online orders and track sales trends (among other things) so we will know the best direction to put our efforts. They have really helped simplify the process for us. ### 29. ShipBob has been a blessing for our logistical capabilities. **Rating:** 4.5/5.0 stars **Reviewed by:** Cory C. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2023 **What do you like best about ShipBob?** ShipBob has been the most helpful in increasing our logistical capabilities. The upside of using ShipBob is that it has a global reach, so your growth will scale well with your ability to reach more consumers. **What do you dislike about ShipBob?** ShipBob's billing system seems to be the least valuable part of its system. The way information about each billing item is presented can be a little archaic or minimalistic, depending on what you are looking for. **What problems is ShipBob solving and how is that benefiting you?** ShipBob is solving our problems of storage, fulfillment, and returns. Solving these problems through ShipBob has benefited us by saving time. With their automated systems, we can set standards that we prefer and then forget about micromanaging every minute detail of our inventories. ### 30. Very clear communication and great guidance. **Rating:** 5.0/5.0 stars **Reviewed by:** Julia B. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2023 **What do you like best about ShipBob?** ShipBob's platform is very easy to learn and get used to, combined with clear explanations it was a great experience to start working and continue working with ShipBob! Ankit Gupta, who helped me implement ShipBob into my business, was a great person to work with and would highly recommend his work to anyone looking to start working with ShipBob. **What do you dislike about ShipBob?** There were no negative parts of my experience with ShipBob. Great guidance! **What problems is ShipBob solving and how is that benefiting you?** Storing goods and automation of orders through Shopify, which makes having a business that ships goods very simple. ### 31. STAY AWAY **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2023 **What do you like best about ShipBob?** They have a pretty decent online platform that integrates well with Shopify. **What do you dislike about ShipBob?** Nearly all of our incoming shipments have had problems. It can take weeks to stow your product and they have lost hundreds of our pieces of inventory. If you're a small business, they won't take you seriously and you have little recourse other than calling cusotmer service, who are rarely able to resolve anything. Probaby the worst decision our business has made so far **What problems is ShipBob solving and how is that benefiting you?** They are supposed to be helping us grow as a business by recieving our warehouse orders, picking and packing, and fulfilling orders. However, it is constant amateur hour over there and they have done more harm to our business than good. ### 32. Excellent experience with ShipBob **Rating:** 5.0/5.0 stars **Reviewed by:** Gracie M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2023 **What do you like best about ShipBob?** I loved the onboarding process. I was paired with an excellent advisor to help get my inventory and fulfillment set up. From there, it's incredible to have my orders shipping so quickly! My customers have been amazed with the ship time. **What do you dislike about ShipBob?** When we were first getting started, we had a few picking errors, but since the first week, everything has gone out correctly! I think it was just working out some initial kinks. **What problems is ShipBob solving and how is that benefiting you?** ShipBob is holding my inventory, kitting my product, and shipping my order. As a small business owner, it is allowing me to scale at a rate that I would not be able to do without a great 3PL partner. ### 33. Solid for d2c, having issues with b2b **Rating:** 2.5/5.0 stars **Reviewed by:** Catherine G. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about ShipBob?** The customer service has been very responsive. I like the portal as well, it's helpful to see order updates. My paid onboarding support was amazing as well (Gauarav) but I feel as though that should have been a feature that came with using ShipBob, not a paid add-on. **What do you dislike about ShipBob?** There is a lack of support beyond pointing in the direction of ShipBob's user manuals.. I wish they would offer more personal support. I also wish the finance section/invoices had more details. **What problems is ShipBob solving and how is that benefiting you?** We don't have to manage our own fulfillment or store our own goods. It's quick and easy when our inventory arrives from overseas, and we don't have to worry about managing it all ourselves. ### 34. Cost effective solution for small to medium sized business **Rating:** 5.0/5.0 stars **Reviewed by:** Brian R. | Ecommerce Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about ShipBob?** Fulfillment cost, speed, communication, support team, onboarding team **What do you dislike about ShipBob?** USPS speeds are slow if you are shipping coast to coast. They do have a large fulfillment network to reduces the ship times. **What problems is ShipBob solving and how is that benefiting you?** It allows us as a very small business to not invest in a traditional warehouse space and labor. ### 35. Easy to Use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Publishing | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2023 **What do you like best about ShipBob?** The software is very easy to use and they are hardly late on fulfillment. **What do you dislike about ShipBob?** It can be very ahard to get support when errors happen at the FC or bugs in software **What problems is ShipBob solving and how is that benefiting you?** they are fixing their bugs in the software but it's still not perfect. ### 36. A great end-to-end fulfilment partner **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about ShipBob?** Attentive Customer Support Ease of Implementation Ease of Integration **What do you dislike about ShipBob?** Issues with DDP vs DDU shipments in Europe. **What problems is ShipBob solving and how is that benefiting you?** ShipBob is solving support across multiple currencies and that benefits as since we operate in the UK and our base currency is £ GBP ### 37. Excellent **Rating:** 4.0/5.0 stars **Reviewed by:** Fredrik A. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2023 **What do you like best about ShipBob?** Our company has only used ShipBob for a couple weeks, but everything seems great so far. The paid onboarding service was a 10/10 and very helpful! **What do you dislike about ShipBob?** Hard to get the right customer service rep on the phone. I believe this was due to large volume of requests, however. **What problems is ShipBob solving and how is that benefiting you?** ShipBob helps us with our B to C orders in a simple and elegant way. They also have warehousing in Europe which is a plus. ### 38. ShipBob has great customer service and are super responsive if there are any issues! **Rating:** 4.5/5.0 stars **Reviewed by:** Liam F. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2023 **What do you like best about ShipBob?** How responsive and quick they are to fix any issues that I have! **What do you dislike about ShipBob?** There have been several glitches/mistakes in their system that have resulted in me losing customers. **What problems is ShipBob solving and how is that benefiting you?** ShipBob is shipping out all online orders my business gets from Shopify. It is helping me since my team no longer needs to spend a ton of time meticulously shipping out orders. ### 39. Perfect fulfilment partner **Rating:** 5.0/5.0 stars **Reviewed by:** Stan B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2023 **What do you like best about ShipBob?** The perfect company to set up business operations and scale both in the US and abroad, focusing on product and marketing. The team is excellent - we worked with Ankit Gupta and he helped us with every question we had! **What do you dislike about ShipBob?** Not sure there are some. Guys are great in every aspect. **What problems is ShipBob solving and how is that benefiting you?** We do all things warehousing, preparing for delivery and delivery process itself with ShipBob ### 40. Takes a while to learn their system **Rating:** 3.5/5.0 stars **Reviewed by:** Amy B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2023 **What do you like best about ShipBob?** All our shipments are automated and we can keep a clear view of all our inventory. **What do you dislike about ShipBob?** It is very difficult to get a hold of people there and there is no ability to do custom orders. Plus, there are slow shipping options and days they don't work that really negatively impacted our business. We had a long learning curve, but after the first 3 months, things seem to be going well now. **What problems is ShipBob solving and how is that benefiting you?** Shipping of our website orders ### 41. Great company to scale fulfillment **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2023 **What do you like best about ShipBob?** Responsiveness and ability to execute our fulfillment needs at scale. **What do you dislike about ShipBob?** Integration can be a little bit buggy resulting in confusing data, metrics and back end. Real world fulfillment however is not affected. **What problems is ShipBob solving and how is that benefiting you?** Shipbob is enabling the business to expand to different geographies quickly and seamlessly while ensuring that our standards are met. ### 42. The best partner/company we do business with hands down. **Rating:** 5.0/5.0 stars **Reviewed by:** Cindy S. | Director of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2022 **What do you like best about ShipBob?** Shipbob is nimble, responsive to customer feedback and is growing at a pace most companies would struggle with. Somehow, they've managed to maintain excellent service while scaling up to meet the growing demand for global shipping options. They provide tools that make it easier for us to lower our costs. Their fees are some of the lowest on the market while their service is the best. We've worked with other shippers in the past and are so glad we found Shipbob. They make filing lost shipment claims very easy - unlike other shippers. Their team is always friendly by phone and email. **What do you dislike about ShipBob?** I honestly have no negative feedback at all. Shipbob is doing everything right. **What problems is ShipBob solving and how is that benefiting you?** Shipbob ensures our customers receive their orders as quickly as possible. I have the peace of mind knowing that part of our business is running smoothly and I don't have to worry about it. ### 43. Shipbob is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Charlie O. | CFO, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about ShipBob?** Shipbob platform is great and has been very useful for us to continue to expand our brands. Their wms is also well built and we've never had stability issues. Customer service has been great as well. **What do you dislike about ShipBob?** Some of the tools need to continue to be built out for us to be able to be fully efficient. This would include things like bulk order warehouse changing. Making sure inventory is made available in a timely manner is extremely important to us and we've seen shipbob run into some hiccups with it. **What problems is ShipBob solving and how is that benefiting you?** Allowing us to have access across 4-5 warehouses and flex our fulfillment up and down due to seasonality and new brand expansion is been a huge benefit for Wholesome Goods. ### 44. Easy to use the Shipbob platform and order in place. **Rating:** 5.0/5.0 stars **Reviewed by:** Jnanamurthy D. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about ShipBob?** Easy to use and custome service will respond in time manner. **What do you dislike about ShipBob?** Sometimes some order missing but they will help. **What problems is ShipBob solving and how is that benefiting you?** Fast and easy. ### 45. Competitive pricing, very good customer service / support **Rating:** 5.0/5.0 stars **Reviewed by:** Gautam B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2023 **What do you like best about ShipBob?** My relationship manager, Sarthak, has been very helpful and supportive of setting up the business. **What do you dislike about ShipBob?** There have been a few small errors on inventory, and we work through them. **What problems is ShipBob solving and how is that benefiting you?** All aspects of the inventory management ### 46. Great 3PL to scale your e-commerce store **Rating:** 5.0/5.0 stars **Reviewed by:** David M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2023 **What do you like best about ShipBob?** Management that is passionate about helping you succeed and improving their services. The dashboard/UX is intuitive and easy to work with. Pricing is transparent. **What do you dislike about ShipBob?** Resolution times for minor issues can sometimes take longer than I would like. **What problems is ShipBob solving and how is that benefiting you?** Shipbob allowed us to focus on growth and customer service rather than simply fulfilling orders/operations. Returns are fully automated with integration with Loop. ### 47. Just great support, all the way! **Rating:** 5.0/5.0 stars **Reviewed by:** Robert A. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2023 **What do you like best about ShipBob?** International warehouse presence was an important issue for us, to help our overseas marketing plans. **What do you dislike about ShipBob?** Nothing much really, it was all very smooth. **What problems is ShipBob solving and how is that benefiting you?** The scaling ability of our shipping capabilities is far superior to any other options. ### 48. An easy and seamless process **Rating:** 5.0/5.0 stars **Reviewed by:** Jon D. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about ShipBob?** It's my first time using a fulfillment centre and they've provided a lot of customer support throughout the process **What do you dislike about ShipBob?** It would be great if they charged in AUD in shipping **What problems is ShipBob solving and how is that benefiting you?** We are a small business that doesn't have the manpower to fulfil orders ### 49. Its the People at Shipbob that make it rock! **Rating:** 5.0/5.0 stars **Reviewed by:** Katie B. | Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about ShipBob?** Shipbob was fairly easy to implement in an of itself but what made it extra awesome was anytime we got stuck we had Lacey to fall back on to help answer our questions. She was awesome and really made all the difference when we were just getting started. **What do you dislike about ShipBob?** One downside was not being able to integrate giftnotes from wix to shipbob. **What problems is ShipBob solving and how is that benefiting you?** It would have been extremely difficult for us to fulfill orders on our own while still getting them to people on time. Shipbob has been awesome in taking that stress off us. ### 50. Fast, easy shipping! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2022 **What do you like best about ShipBob?** The integration between your online store and Shipbob makes it easy for customers to recieve their purchase super quick! As soon as your integration is set up, you as the owner of the store doesn't have to do anything once the purchases are made. **What do you dislike about ShipBob?** The set up was pretty difficult, but if you do it with a Shipbob employee, it made it much smoother. I also wish that I could have a point of contact for any questions or concerns I have. I don't like that I have to keep emailing this general email for help. **What problems is ShipBob solving and how is that benefiting you?** Shipbob helps fulfill all of our shipments in a super easy, and timely matter. They are able to house all of our products and ship them out at normal shipping prices, super fast! ## ShipBob Discussions - [Is ShipBob a good company?](https://www.g2.com/discussions/is-shipbob-a-good-company) - 1 comment - [View ShipBob pricing details and edition comparison](https://www.g2.com/products/shipbob/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-29+14%3A30%3A39+-0500&secure%5Bsession_id%5D=b660c65a-a220-45f8-8a2f-77716765b95f&secure%5Btoken%5D=d93c4d8951700814655a1ce086b223f6e82ccef189534e4b38232fca41d328de&format=llm_user) ## ShipBob Features **Administration** - Dashboards - Reports & Analytics **Supply Chain Operations** - Warehousing - Transportation - Inventory Management **Multichannel inventory management** - Warehouse Inventory Transfer - Multichannel Inventory Syncing - Multi-Warehouse Routing **Warehouse Definition** - Locations - Visualization - Warehouse Slotting **Inventory Control** - Inventory Management - Inventory Sourcing **Customer Management** - Customer Portal - Visibility - Billing **3PL inventory management** - Client management - Marketplace connections - 3PL inventory tracking **Logistics** - Cross Docking - Receiving - Pick & Pack **Omni-Channel** - Customer Service - Order Fulfillment - Order Management - Integrations **Analytics** - KPIs - Dashboards - Custom Reports **Inventory Management** - Inventory Tracking - Product Master - Inventory Forecasting - Integrations **Analytics** - Worker performance - Error Tracking - Procurement analytics **Inventory Management** - Customer Portal - Cycle Counting **Inventory Management Platform Features** - Centralized Inventory Database - Inventory Level Dashboards - Stock History Reporting - Low Stock Notifications - Bundles, Kits, & Variants - Asset Tracking - Inventory Forecasting - eCommerce Integrations - Accounting Integrations - Data Exporting / Importing ## Top ShipBob Alternatives - [Flowspace](https://www.g2.com/products/flowspace/reviews) - 4.0/5.0 (52 reviews) - [ShipHero](https://www.g2.com/products/shiphero/reviews) - 4.4/5.0 (203 reviews) - [Xero](https://www.g2.com/products/xero/reviews) - 4.4/5.0 (1,567 reviews)