--- title: SHI Reviews meta_title: 'SHI Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 119 reviews by the users' company size, role or industry to find out how SHI works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 119 scale: '5' date_modified: '2026-07-17' parent_category: name: Microsoft Ecosystem Services url: https://www.g2.com/categories/microsoft-ecosystem-services --- # SHI Reviews **Vendor:** SHI International Corp. **Category:** [Microsoft Consulting Services](https://www.g2.com/categories/microsoft-consulting-services) **Average Rating:** 4.7/5.0 **Total Reviews:** 119 ## About SHI SHI is a global leader in IT solutions and a value-added reseller, trusted by more than 17,000 organizations worldwide for over 35 years. With a team of 6,000 dedicated professionals, we deliver customized technology solutions across industries including finance, healthcare, manufacturing, education, and more. Our extensive partnerships with top technology providers — including AWS, Cisco, CrowdStrike, Dell, HP, Microsoft, Palo Alto, Pure Storage, and others — enable us to deliver industry-leading solutions tailored to your unique needs. As a top-tier Microsoft partner, SHI provides comprehensive Microsoft Services, from Azure and Microsoft 365 deployments to cloud migrations, security assessments, and licensing advisory. Our experts help you maximize your Microsoft investments through strategic consulting and seamless implementation. Our broad portfolio also includes: • SHI Complete: Managed IT services that support your entire technology lifecycle, from procurement and deployment to ongoing management and support. • Additional services: Cybersecurity, data center integration, device imaging and configuration, software asset management, flexible financing, and continuous support. • SHI One: An integrated digital platform for managing your IT assets, licenses, and support, offering actionable insights and operational efficiency. By leveraging the scale and portfolio of a global solutions integrator combined with the resources and personalized service of a local VAR, we’ll help you make better technology decisions. With SHI, you gain a trusted partner committed to helping you solve what’s next. ## SHI Pros & Cons **What users like:** - Users commend SHI for their **exceptional customer support** , highlighting dedicated reps who genuinely care and provide valuable service. (13 reviews) - Users value the **helpful support** from SHI, praising attentive account managers and effective communication in resolving issues. (12 reviews) - Users highlight the **effective teamwork** at SHI, appreciating the dedicated support and customization for their business needs. (11 reviews) - Users value the **extensive knowledge and support** from SHI's account executives, enhancing their overall experience. (9 reviews) - Users value the **fast response time** from SHI, appreciating their quick assistance with hardware and tech inquiries. (7 reviews) - Users value the **expertise** of SHI, noting strong partnerships and resourcefulness in their services. (6 reviews) - Responsive UI (6 reviews) - Users praise the **friendliness of the staff** at SHI, noting their personal attention and helpfulness in addressing needs. (6 reviews) - Users value the **excellent collaboration** with SHI, appreciating timely responses and effective communication. (5 reviews) - Users value the **effective communication** with engaging teams across North America for timely solutions. (5 reviews) **What users dislike:** - Users find SHI to be **more expensive** than direct manufacturers, impacting affordability and purchasing decisions. (4 reviews) - Users express frustration with **frequent staff turnover** , leading to a lack of continuity and knowledge in support teams. (3 reviews) - Users experience **disruptive integration issues** with AE switches, particularly after company acquisitions affecting team stability. (2 reviews) - Users find the **limited availability** of SHI frustrating, as it restricts access to services in certain regions. (2 reviews) - Users desire more **transparency and automation** in billing processes, particularly with tracking renewals and costs. (1 reviews) - Users find the **complexity** of SHI challenging, making navigation of processes and connections difficult. (1 reviews) - Users face **dependency issues** when transitioning due to team changes after company acquisitions, leading to disruptions and challenges. (1 reviews) - Users highlight the **difficult learning** curve associated with navigating SHI, which complicates their overall experience. (1 reviews) - Users find the **learning curve challenging** and suggest that SHI provide more educational support for clients. (1 reviews) - Limited Customization (1 reviews) - [View SHI pricing details and edition comparison](https://www.g2.com/products/shi/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-17+02%3A20%3A01+-0500&secure%5Bsession_id%5D=0fdba667-61bb-496a-8906-558c0bbda4a8&secure%5Btoken%5D=ab06b37548fd0790f39a3e3a72fb0fe90beb9ff55388d96b9ef4525d79ba1032&format=llm_user) ## SHI Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top SHI Alternatives - [SmartBug Media](https://www.g2.com/products/smartbug/reviews) - 4.8/5.0 (208 reviews) - [Western Computer](https://www.g2.com/products/western-computer/reviews) - 4.6/5.0 (205 reviews) - [Coastal](https://www.g2.com/products/coastal/reviews) - 5.0/5.0 (184 reviews)